Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPSG and its excellent prople
PSG is smart, efficient, and fast. PSG is all those things thanks to its people. My account is handled by Tom Mattock who is Head of Management Relationships. Tom is all of the foregoing, that is, he is smart, efficient, and fast. Tom is user friendly while always remaining professional and focused. To achieve an objective, Tom knows that it must first be defined and understood by all parties concerned. In handling my account, Tom’s guidance has always been right on point. Here’s a big thank you to PSG and to its gifted people and team members such as Tom Mattock. Thank you, Leonard B. Rosman (Paris, France)
Léonard · 1 September 2026
Agent replied · 24 September 2026
Thank you, Leonard, for such generous words, and all the way from Paris! We're delighted to hear Tom has made such a strong impression. Being smart, efficient, and fast is exactly what we aim for, and it's clear Tom brings that to your account every time, while keeping things approachable and staying sharply focused on getting the objective right from the start. We'll be sure to pass your thanks on to Tom and the wider team, it means a great deal to hear it recognised so warmly. Thank you again for taking the time to share this.
★★★★★ 5/5
TrustpilotExcellent service in difficult circumstances …
Tracy and Tom assisted me with selling my late mums house. Communication was excellent. Tom was clear at outset regarding a realistic marketing price. Tracy was proactive and always willing to chase the buyer. When sale collapsed, we promptly discussed auction which I wasn't initially keen on but was a route I used successfully. They both offered good advice on conveyancer to use for auction legal pack. Both made a difficult family time a bit better, thank you.
Dan · 12 August 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to share this, and for your kind words during what was clearly a difficult time for you and your family.
We're really pleased to hear that Tom's honesty about a realistic marketing price gave you a solid footing from the start, and that Tracy's proactive approach in chasing the buyer kept things moving. We know how frustrating it is when a sale falls through, so it's great that switching to auction turned out to be the right call, even if it wasn't the route you expected to take at the outset, and that Tom and Tracy could point you toward a conveyancer who handled the legal pack well. Selling a family home, especially in these circumstances, is never just a transaction, and knowing that Tracy and Tom made it a little easier means a lot to us. We'll be sure to pass your thanks on to them both.
Thank you again for choosing us, and for leaving such a thoughtful review.
★★★★★ 5/5
TrustpilotVery easy to deal with
Very easy to deal with. The purchase process was simple and intuitive to follow. Nadia was very helpful and lovely to talk to. She was speedy and clear with communication leaving no room for confusion. It wasn’t the outcome we hoped for but Nadia’s understanding of our reasons was appreciated. I can’t fault the experience other than earlier knowledge of the true situation with the sake would have been appreciated
Rona · 26 June 2026
Agent replied · 24 September 2026
Thank you so much for your thoughtful feedback. We're delighted to hear that you found the purchase process simple and intuitive, and that Nadia made such a positive impression with her clear communication and support throughout.
While we're sorry we couldn't achieve the outcome you were hoping for, we truly appreciate your understanding and your honest comments. We also value your feedback regarding earlier clarity about the sale, as it helps us identify where we can improve the experience for future customers.
Thank you again for taking the time to share your experience, and we wish you all the very best moving forward.
★★★★★ 5/5
TrustpilotJoshua Burr was amazing
Joshua Burr was amazing. He was quick to respond to every request. We annoyed him a lot and rang everyday but every time he was so polite and attentive and made us feel like we were welcome to call him as much and at anytime we needed! Obviously purchasing a family home is emotional and stressful and we really don’t want to lose this house! Josh made every effort to help us out as much as possible and even to the end when our Mortgage Broker threw up more questions Josh was all over it and sorted things instantly. Thank you Josh, it really didn’t feel like we were dealing with an agent, and even though we never met you in person you were kind to us. Thank you so much, keep doing what you’re doing. We really appreciate you in helping us change our lives. 10/10 couldn’t recommend any higher.
Lorna · 9 December 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to leave such an incredible review. We’re truly delighted to hear about your experience with Joshua. Purchasing a family home can be an emotional and stressful journey, and it means a lot to us that Joshua was able to provide the reassurance, responsiveness, and support you needed throughout the process. Josh takes great pride in being there for his clients at every step, and your feedback reflects exactly the level of care he strives to deliver.
Wishing you all the happiness in your new home, and please don’t hesitate to reach out if you ever need anything in the future.
★★★★★ 5/5
TrustpilotI would like to say that Grace and Vicky were so helpful.
I would like to say that Grace, who was helping me regarding the sale of my cousin's house, was extremely helpful and professional, and I felt very fortunate to be dealing with such a helpful member of your team. I would also like to thank Vicky, who was also extremely supportive and kind, when she came to allow me access to the house, prior to it being put on the market. This was a very sad time for me and for the rest of our family, and Vicky's support made it easier than it would otherwise have been. Many thanks and best wishes to both Grace and Vicky.
MsBridgetDwyer · 9 October 2025
Agent replied · 24 December 2025
Thank you so much for your thoughtful review. We’re truly grateful for your kind words about Grace and Vicky - it means a lot to know their support made a difference during such a difficult time. We’re proud to have Grace on our team and will be sure to pass on your thanks to Vicky as well. Wishing you and your family all the very best.
★★★★★ 5/5
TrustpilotJahrul has been extremely helpful in…
Jahrul has been extremely helpful in finding properties that match my criteria. He took the time to understand exactly what I was looking for and consistently presented opportunities that aligned with my goals. His communication has been excellent throughout, and he has been proactive, knowledgeable, and easy to work with.
Will · 10 June 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful feedback! It is truly great to hear that Jahrul made such a positive impact throughout your property search. We will be sure to pass your kind words on to Jahrul, feedback like this means a great deal to the whole team. We look forward to continuing to support you and wish you every success with your property journey ahead.
Property Solutions Group
★★★★★ 5/5
TrustpilotTracy Mifsud is a complete asset to Property Solutions
Tracy Mifsud from Property Solutions has been absolutely brilliant throughout our purchasing process. She has gone out of her way on numerous occasions to help and support us, even guiding us through our completion and key collection on her day off! She was always quick to respond to emails and helped to keep things moving when necessary. Thank you Tracy! Kind regards Megan, Adrian, Molly and Joe ☺️
Megan · 11 September 2026
★★★★★ 5/5
TrustpilotLive from New Zealand
I live on the other side of the world, which makes things a tiny bit more challenging. Shannon Quinn has been outstanding keeping updated regularly over night - any issues are dealt with super quickly. Most impressed.
Ian · 3 September 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave this review. We know that managing things from far adds real challenges, so it means a great deal to hear that Shannon has kept you so well informed and resolved any issues so promptly. We'll be sure to pass on your kind words to her directly. Thank you again for trusting us, and please don't hesitate to reach out if there's ever anything more we can do.
★★★★★ 5/5
TrustpilotIf I could give more stars I would!!
If I could give more stars I would! What an asset Jahrul is to this company. He went above and beyond, the level of mannerisms and knowledge was second to none. Any questions that I had, he answered.
Mohammed · 22 August 2026
Agent replied · 24 September 2026
Thank you for such a glowing review, comments like this really make Jahrul's day! We're delighted he went above and beyond and gave you the knowledgeable, attentive service he's known for, and answered every question along the way. We'll be sure to pass your praise on to him and the team, and we'd love to help you again in the future. Thanks again for taking the time to share this!
★★★★★ 5/5
TrustpilotThank you Steven
We have been dealing with Steven, for the latest part of our house purchase, who has been incredibly responsive and professional. Very approachable and friendly, which is so important and always happy to help. Great communication all round, he has made the process easy which we really appreciate. He also sorted things, and prevented stress, by finding a solution in advance to a potential upcoming bump in the road, keeping things smooth, straight forward and progressing nicely. A big thank you to him, great customer service.
S · 10 September 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful review. We’re delighted to hear that Steven has been so responsive, professional and approachable throughout your house purchase.
It’s fantastic to know that his communication and proactive approach helped make the process feel smooth and straightforward, and that he was able to anticipate and resolve a potential issue before it became a problem.
We’ll be sure to pass your kind words on to Steven, he’ll be thrilled to know how much you appreciated his support. Thank you again for choosing us, and we wish you all the very best in your new home!
★★★★★ 5/5
TrustpilotHome Orchard
Joshua was such a magnificent help to me as I started my property buy journey! I couldn't have been given anyone better to help me through all the questions and anything IT that I needed a bit of encouragement with - Josh, is a real Gem! Nothing I asked was too much trouble for him. Josh provided me with Outstanding customer service, truly Exceptional! Sorry, it has taken me this long to write my review. The 10th June is a memorable date to me - as I received the phonecall from Josh, letting me know my property offer had been gladly accepted! The best day ever! Joshua, you helped me in such a calm and confident way, that I felt taken care of every step of the way. I am so grateful to you, so friendly and cheerful in your approach with me, that I felt truly blessed. A Huge thank you to you, Joshua! Well done!
Anonymous · 14 August 2025
Agent replied · 24 December 2025
Thank you so much for your kind words. We're delighted to hear how much Joshua supported you throughout your property journey. That 10th of June moment sounds truly special, and we're proud to have been part of it. We'll be sure to pass on your thanks-he’ll be thrilled to know he made such a difference. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotHad a great experience speaking to…
Had a great experience speaking to Jahrul Manbub! He was very knowledgeable and was able to answer my questions and arrange services to direct me to where I need to go next; with on top of this referring me to the right people! Thanks Jahrul!!
Alexander · 5 June 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback.
We're delighted to hear that Jahrul was able to assist you and provide the guidance and support you needed. We pride ourselves on delivering knowledgeable, professional service and ensuring our clients are connected with the right people and solutions at every stage of the process.
I will be sure to pass your kind comments on to Jahrul, who will be thrilled to know that his efforts made such a positive impact.
Thank you again for taking the time to share your experience, and please don't hesitate to contact us if we can assist you further in the future.
Kind regards,
The Property Solutions Group Team
★★★★★ 4/5
TrustpilotMixed experience with standout colleague
My experience has been mixed with property solutions group after long wait times for answers. All made a lot easier with the fantastic help of Nadia who has been a constant contact with me with any issues I’ve had.
Alex · 17 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We're sorry to hear that delays in receiving answers impacted your experience, and we appreciate you bringing this to our attention. At the same time, we're delighted to hear that Nadia was able to provide consistent support and assistance throughout your journey. We'll be sure to pass on your kind words to her. Your feedback helps us identify areas where we can improve, and we're committed to providing a more responsive service moving forward. Thank you for choosing Property Solutions Group.
★★★★★ 5/5
TrustpilotGreat Team
I have been working with the PSG over the past few months and cannot praise them enough for their services, especially Nadia who has been extremely helpful in finding me a property.
Steve · 11 June 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful review and for taking the time to share your experience with us! It is fantastic to hear that your time working with Property Solutions Group has been such a positive one. We will absolutely pass your kind words on to Nadia, she is a real asset to our team and it is brilliant to hear that her dedication and hard work made such a difference in finding the right property for you. We look forward to continuing to support you and wish you every happiness in your new property.
★★★★★ 5/5
TrustpilotVery helpful in providing property’s…
Very helpful in providing property’s that I’m looking for and Jahrul Mahbub was extremely helpful in organising viewings quickly much appreciated
Anthony · 21 August 2026
Agent replied · 24 September 2026
Thanks so much for the kind words, really glad we could help you find the right properties. I'll pass your thanks on to Jahrul, who'll be pleased to hear the viewings were organised so quickly and that it made a difference. We appreciate you taking the time to leave a review!
★★★★★ 5/5
TrustpilotWOW - A property company as it should be.
From the first call I was met with positivity, clarity and the feeling that Property Solutions were there to work with me - Not to sell me anything. I was very lucky to have spoken with J who has kept in touch with me throughout and has led us towards making an offer on a property which is perfect for us. Could not have asked for more.
Dylan · 30 July 2026
Agent replied · 24 September 2026
Thank you so much for your wonderful review! We're delighted to hear that your experience with Property Solutions was positive from the very first call.
It's fantastic to know that Jahrul made such a positive impression by providing clear guidance, staying in touch throughout the process, and helping you find a property that's perfect for you. We pride ourselves on putting our clients first and supporting them every step of the way, so it's incredibly rewarding to hear that reflected in your experience.
Congratulations on making an offer, and we wish you every success with the next stages of your property journey. Thank you again for choosing Property Solutions and for taking the time to share your feedback!
★★★★★ 5/5
TrustpilotAbsolutely delighted with service and…
Absolutely delighted with service and professionalism of all at PSG, especially Alison, who worked tirelessly to progress the sale of our home to a very satisfactory conclusion. I Would highly recommend anyone wishing to sell their property, hassle free, to give PSG a try as I'm certain you will receive 100% focus and satisfaction from their amazing team.
Peter · 12 September 2025
Agent replied · 24 December 2025
Hi Peter,
Thank you so much for your kind words and generous feedback. We’re absolutely delighted to hear that you were pleased with the service and professionalism you received from the team-especially Alison, who truly went above and beyond to ensure your sale progressed smoothly.
It means a great deal to us that you felt supported throughout the process. Property transactions can be complex, and we’re proud that our team was able to make it feel hassle-free and deliver a result you’re happy with.
Your recommendation is sincerely appreciated, and we’re grateful you chose PSG to guide you through such an important milestone. Wishing you all the very best in your next chapter and if we can ever assist again, we’d be honoured to do so.
Warm regards, Craig Plimmer
★★★★★ 5/5
TrustpilotGreat experience
We have never bought a house in this way before and Maddy made it all the easier. She was quick to respond to all of my questions, she was patient when I pestered her for an update and she absoluty made my day when she called to say our bid was successful. She kept us informed of the progress at every stage and even the handover to the next person we are dealing with has been done in a professional manner. Well done Maddy, thank you for your help thus far and I hope you have a wonderful Christmas and a successful 2025
D · 23 December 2024
Agent replied · 31 May 2026
So pleased Maddy was able to give you the good news on your offer, we hope its not to long before you are in your new home.
From all @ PSG
★★★★★ 4/5
TrustpilotWe used Property Solutions to completely renovate a property
We used Property Solutions to completely clear and then renovate a property which had been allowed to deteriorate over several years and was in a terrible condition before the work began. The requirement was to clear all of the house contents and then carrying out a full re-wire and a complete re-plastering of all walls and ceilings. Once this was completed, the property was to be fully re-painted, and a new central heating system, a new kitchen and a new bathroom fitted, along with new carpets and laminate flooring throughout. In all, a considerable amount of work which took a total of eight months to complete. Harriet, our contact at Property Solutions was always friendly, helpful and totally professional throughout the whole process, eventually arranging a meeting for us to view the completed work.
David · 27 April 2026
Agent replied · 31 May 2026
Thank you for taking the time to leave such a detailed and balanced review. We truly appreciate your trust in us with such a significant renovation project, and we’re pleased to hear that the transformation of the property made a strong first impression.
Harriet will be delighted to know her support throughout the process was helpful, and we’re equally glad that Barry’s involvement ensured the snagging list was worked through promptly and to your satisfaction.
We’re very sorry that you encountered so many issues during your follow‑up inspection. While, as you noted, snags can occur with a renovation of this scale, the standard of finish you initially found, particularly with the paintwork, plastering, flooring and incomplete electrical connections, was not what we aim to deliver. Your feedback is invaluable in helping us strengthen our quality checks so that future clients experience a smoother handover.
We’re grateful for your patience while the team resolved the problems, and we’re pleased that the vast majority were completed to your satisfaction. Thank you again for your honesty and for recognising the efforts of the team.
Kind regards - Property Solutions Group
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, Tracy was very helpful throughout the process and would call to make sure we had the correct information and assist where needed.
Natalie · 11 June 2026
Agent replied · 24 September 2026
Thank you so much for your kind words! We are thrilled to hear that you received such a professional and attentive service. Tracy is a wonderful member of our team and it is great to hear that her proactive approach made a real difference throughout the process. We will make sure your lovely feedback is passed on to her. Thank you again for choosing Property Solutions Group, and we hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent service
I had never used a Property Solutions company before, so didn’t know what to expect, however dealing with Maddy Evans was an absolute pleasure, Maddy explained everything to me in terms of how the process would work buying a property through them, she was extremely efficient, helpful, polite and understanding. Maddy made sure I was kept informed every step of the way, I can’t thank her enough!
Rebecca · 12 March 2025
Agent replied · 31 May 2026
Hi Rebecca,
Thank you so much for the amazing feedback for Maddy, we are so grateful that you have taken the time to share you recent experience.
All the best in your new home.
From all @ PSG
★★★★★ 5/5
TrustpilotBuyer feedback
Today Jahrul from the property solutions group made my call to the company very easy and pleasant. He gave answers to any questions I had and would find out information for anything he didn’t know. Emails and communication has been clear and quick, making him and the company very useful to me today.
Cameron · 17 August 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave this feedback, it really made our day.
We're delighted to hear Jahrul made your call so easy and pleasant. Being able to answer your questions on the spot, and chasing down anything he wasn't sure of rather than leaving you guessing, is exactly the standard we want every buyer to experience. It's great to know the follow-up emails matched that same clear, quick approach too.
We'll be sure to pass your kind words on to Jahrul, he'll be really pleased to hear it.
★★★★★ 5/5
TrustpilotMaddy was just great nothing to much…
Maddy was just great nothing to much trouble at all thankyou so much for all your help x mrs Turner
Claire · 20 April 2026
Agent replied · 31 May 2026
Thank you so much for your kind words, Mrs Turner.
We’re delighted to hear that Maddy was able to help and made your experience such a positive one, she’ll be thrilled to see your feedback. Providing attentive and supportive service is something we really value, so it’s wonderful to know this came across.
We truly appreciate you taking the time to share your experience. Kind Regards, Property Solutions Group
★★★★★ 5/5
TrustpilotGreat Experience for FTB
Recently worked with Maddy Evans at Property Solutions Group, and she made the process of putting in an offer and progressing to STC straightforward and stress-free. Her communication was excellent, consistently prompt and clear, and she handled all my queries efficiently. Maddy's professionalism and approachability made the experience much easier than I anticipated. I would highly recommend her and PSG to anyone navigating the property market.
Brendan · 20 November 2024
Agent replied · 31 May 2026
Hi Brendan,
Communication is so important to us here as PSG so to hear Maddy has made your purchase so efficient makes us very happy!
Good luck with your move.
From all @ PSG
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.