Every review we hold for the Earls Colne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional team and company
Im so grateful to Tom, Harriot, Alison and Tracy for their kindness, patience and professionalism. I'd recommend this company any day. One particular aspect i really appreciate from all of you is the way you have kept us informed from start to finish, prompt replies to emails etc, answering questions. You have made the whole process a lot less stressful
So thank you very much to each and every one of you, plus other members of the team I've heard from over the past year and a half.
I highly recommend this company as they have a superb team working for them
Fiona · 27 April 2026
Agent replied · 31 May 2026
Thank you so much for taking the time to share such a thoughtful review. We’re genuinely delighted to hear that your experience with us has been so positive.
Tom, Harriot, Alison and Tracy, along with the rest of our team, will be thrilled to know their kindness, patience and professionalism made a real difference throughout your journey. Keeping clients informed, responding promptly and making the process as smooth and stress‑free as possible are all things we care deeply about, so it’s wonderful to know this came through.
Your recommendation means a great deal to all of us. It’s been a pleasure supporting you over the past year and a half, and we truly appreciate your trust.
Property Solutions Group
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, Tracy was very helpful throughout the process and would call to make sure we had the correct information and assist where needed.
Natalie · 11 June 2026
Agent replied · 24 September 2026
Thank you so much for your kind words! We are thrilled to hear that you received such a professional and attentive service. Tracy is a wonderful member of our team and it is great to hear that her proactive approach made a real difference throughout the process. We will make sure your lovely feedback is passed on to her. Thank you again for choosing Property Solutions Group, and we hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
TrustpilotDealt with Jake Leland
Dealt with Jake Leland, very professional and easy to work along side. Very quick with his responses and never kept us waiting, always had answers to hand!
Made the process of buying a house very smooth and reassuring!
Thank you once again Jake you was great!!
Amy · 6 December 2025
Agent replied · 24 December 2025
Thank you so much for the kind words. We’re thrilled to hear that Jake was able to make your house buying experience smooth and reassuring. It’s always our aim to provide professional, prompt, and helpful service, and we’re delighted that Jake delivered on that.
We really appreciate you taking the time to share your experience and will pass you thanks on to Jake.
Property Solutions Group
★★★★★ 5/5
TrustpilotExcellent service
I had never used a Property Solutions company before, so didn’t know what to expect, however dealing with Maddy Evans was an absolute pleasure, Maddy explained everything to me in terms of how the process would work buying a property through them, she was extremely efficient, helpful, polite and understanding. Maddy made sure I was kept informed every step of the way, I can’t thank her enough!
Rebecca · 12 March 2025
Agent replied · 31 May 2026
Hi Rebecca,
Thank you so much for the amazing feedback for Maddy, we are so grateful that you have taken the time to share you recent experience.
All the best in your new home.
From all @ PSG
★★★★★ 5/5
TrustpilotBuyer feedback
Today Jahrul from the property solutions group made my call to the company very easy and pleasant. He gave answers to any questions I had and would find out information for anything he didn’t know. Emails and communication has been clear and quick, making him and the company very useful to me today.
Cameron · 17 August 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave this feedback, it really made our day.
We're delighted to hear Jahrul made your call so easy and pleasant. Being able to answer your questions on the spot, and chasing down anything he wasn't sure of rather than leaving you guessing, is exactly the standard we want every buyer to experience. It's great to know the follow-up emails matched that same clear, quick approach too.
We'll be sure to pass your kind words on to Jahrul, he'll be really pleased to hear it.
★★★★★ 5/5
TrustpilotMaddy was just great nothing to much…
Maddy was just great nothing to much trouble at all thankyou so much for all your help x mrs Turner
Claire · 20 April 2026
Agent replied · 31 May 2026
Thank you so much for your kind words, Mrs Turner.
We’re delighted to hear that Maddy was able to help and made your experience such a positive one, she’ll be thrilled to see your feedback. Providing attentive and supportive service is something we really value, so it’s wonderful to know this came across.
We truly appreciate you taking the time to share your experience. Kind Regards, Property Solutions Group
★★★★★ 5/5
TrustpilotOk,… not one for leaving reviews,.
Ok,… not one for leaving reviews,.. especially when dealing with house purchases, but had to make an exception here.
Currently dealing with Maddy Evan’s from this company who has been on point.
She has been prompt and active and professional throughout with correspondence whilst dealing with both sides.
Exactly what is wanted and needed.
Amazing service.
Mark · 10 July 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to leave this review, it really does mean a lot, especially knowing you don't do this often.
We're thrilled to hear about your experience with Maddy. She prides herself on keeping communication clear and moving matters forward promptly for everyone involved, and it's brilliant to see that reflected in your feedback. I'll be sure to pass your kind words on to her directly, she'll be delighted.
Thank you again for choosing Property Solutions Group, and for such a lovely review.
The PSG Team
★★★★★ 5/5
TrustpilotGreat Experience for FTB
Recently worked with Maddy Evans at Property Solutions Group, and she made the process of putting in an offer and progressing to STC straightforward and stress-free. Her communication was excellent, consistently prompt and clear, and she handled all my queries efficiently. Maddy's professionalism and approachability made the experience much easier than I anticipated. I would highly recommend her and PSG to anyone navigating the property market.
Brendan · 20 November 2024
Agent replied · 31 May 2026
Hi Brendan,
Communication is so important to us here as PSG so to hear Maddy has made your purchase so efficient makes us very happy!
Good luck with your move.
From all @ PSG
★★★★★ 1/5
TrustpilotAwful experience awful operatives
This company is an example of profiting from poverty. They work by employing contractors on a self employed basis. I don't think skill comes into. My last review was flagged as I used the person's name however positive review with peoples names stay a self example of manipulation.
Operatives did absolutely nothing made lots of assesments and judgements the operative was aggressive maybe triggered by the colour of my skin and where so rude even in the carpark shouting and using my name. Tried to complain directly to the company they ignored me. With plenty of other businesses out there I just don't know why anyone would need to or want to use this one. South Yorkshire
Alisha · 12 September 2025
Agent replied · 24 December 2025
Hi Alisha,
Thank you for your feedback. We take these concerns seriously and want to clarify again that your comments relate to a contractor-not Property Solutions Group (PSG) directly.
PSG was asked to assist the estate in sourcing quotes for required works. We provided several options, and the contractor was selected by the estate-not by PSG. We did not manage or oversee the contractor’s conduct, nor were we involved in their operational decisions.
Your review includes serious allegations, including claims of discriminatory behaviour. We find these deeply troubling and want to be clear: PSG is proud to be an inclusive organisation, with a team from diverse backgrounds. Any suggestion of discrimination by our staff is unfounded and unfair.
We understand how distressing it can be to feel mistreated, and if you have a formal complaint regarding the contractor, we are more than willing to support you in raising it with the appropriate parties. Should the concerns be substantiated, we would advocate for their removal from future engagements we assist with. You’re welcome to contact me directly-I’ll do what I can to help and escalate the matter to the contractor’s owner.
Regarding your previous review: it was not removed because you named the contractor, but because it related to another business entirely and did not meet Trustpilot’s guidelines for relevance.
We respectfully ask that reviews reflect PSG’s actual role in this matter. Misrepresenting our involvement risks unfairly damaging the reputation of a team that was not responsible for the conduct described.
We remain committed to fairness, professionalism, and respectful engagement in all our work. Please feel free to reach out to me directly at craig.plimmer@psgroup.uk.com if you’d like to discuss this further.
Kind regards, Craig Plimmer
★★★★★ 5/5
TrustpilotSam's guys did a brilliant job on our bathroom
Brad, Craig and Sam did a fantastic job in upgrading our bathroom. The supplier, Ripples, were very poor in delivering the products to be installed but Sam's guys persevered over a 4 month period and delivered a high quality finish that we're delighted with. Their eye to detail and the attitude of not presenting problems but coming up with solutions made the experience as good as it could have been. I've recommended Sam and the guys to friends and would happily do so again
Phil · 15 February 2025
★★★★★ 5/5
TrustpilotThis is our first time purchase
This is our first time purchasing a property with Property Solutions and I have to say the experience is running smoothly thus far. Georgia Cannell is friendly, professional and approachable. Georgia maintained close contact, from the viewing stage right through to confirmation of our offer being accepted. All our questions have been answered and timely and information obtained on our behalf. Even in Georgia's absence her colleague Jake was also very helpful. All in all I would not hesitate to recommend!
Tee · 23 May 2023
Agent replied · 24 August 2024
Hi Tee,Thats so amazing to hear that Georgia and Jake have given you amazing service.We are always grateful for your recommendations too.Thanks,Faye
★★★★★ 5/5
TrustpilotJosh was very accommodating
Josh was very accommodating, patient and kept calm where he could have been snappy. So thank you for working through a few complications and looking for solutions!
Olivia · 30 July 2025
Agent replied · 24 December 2025
Thank you so much for your kind words about Josh. We're thrilled to hear he was accommodating and patient throughout your experience. He's a valued member of our team, and it's great to see his calm and solution-focused approach making a difference. We really appreciate you taking the time to share this, and we're always here if you need anything else.
★★★★★ 5/5
TrustpilotFantastic Service
I’ve been working with Josh from PSG on a new property purchase, and he has been brilliant throughout. He’s been incredibly responsive, helpful, and professional at every stage. I genuinely can’t fault the service he’s provided and would highly recommend him!
Ceejay · 26 May 2026
Agent replied · 31 May 2026
Thank you so much for your kind feedback.
We’re delighted to hear that Josh provided such a positive experience throughout your property purchase. Delivering responsive, professional, and supportive service is something we pride ourselves on, and it’s fantastic to know Josh reflected those values at every stage.
We’ll be sure to pass your comments on to him.
Thank you again for your recommendation.
PSG
★★★★★ 5/5
TrustpilotExcellent service and support from Maddy
Maddy has been extremely helpful and very reliable throughout the process. She was always prompt in her responses, kept me updated, and made the entire experience much easier. I would highly recommend both her and the company to anyone in need of assistance. Thank you!
Hammes · 16 December 2024
Agent replied · 31 May 2026
Thank you for your kind words for Maddy and any of course any recommendations are always welcome!
From all @ PSG
★★★★★ 5/5
Trustpilot5* Recommendation
5* Recommendation, Property ChecksMy fist contact with Property Services was January 2022 when I became executor of my mother’s Will, which included responsibility for her property in the UK up to the sale in October 2022.Living overseas could have been problematic for me but my worries were soon abated. Initially I spoke with Darren Parfitt, and he quickly put me on to the right department.There were two ladies I was in constant contact with, Abbie Baker and Harriet Burgess. They both worked efficiently and professionally, giving excellent advice when it was needed. They responded to my emails straight away and were both lovely ladies. They were always cheerful, friendly and knowledgeable. Nothing was ever a problem. It has certainly been a pleasure to work with you both.Without question I would fully recommend Property Services to do regular property checks on vacated property. The reports received are extremely detailed which include an up to date photo of the property along with services readings. Thank you everyone. It’s been a pleasure doing business with you ☺.
Marian · 15 October 2022
Agent replied · 24 August 2024
Hi Marian,Thank you so much for the amazing feedback for Darren, Abbie & Harriet, they will be over the moon.We love to hear that the team have given you the five-star service we pride ourselves on. We wish you all the best in the future.From all @ PSG
★★★★★ 5/5
TrustpilotThe dream team
Property Solution Group is truly a standout company, and working with them has been an absolute pleasure. Gary and Barry are incredibly engaging individuals who bring a wealth of expertise, energy, and professionalism to every project. Their passion for their work is evident in every interaction, making collaborations seamless and enjoyable.
The entire team at Property Solution Group is exceptional, dedicated, knowledgeable, and committed to excellence in all that they do. Their approach fosters a supportive and efficient working environment, where partners feel valued and appreciated. They don’t just meet expectations; they exceed them, making every aspect of the process a dream to be part of.
If you're looking for a company that combines expertise with a genuinely positive and engaging approach, Property Solution Group is the perfect choice. Highly recommended!
Cindy MD at Just Clear
Cindy · 30 April 2025
Agent replied · 31 May 2026
Hi Cindy,
Wow, thank you so much for the amazing feedback! It honestly means a lot to us.
It’s been such a pleasure working with you and the Just Clear team. We’re big believers in doing things the right way and with great people, so getting that recognition from someone we truly enjoy working with is really appreciated.
Gary, Barry, and everyone here were over the moon when we saw your message. Thanks again for the support, we’re looking forward to many more great projects together!
All the best,
★★★★★ 5/5
TrustpilotDid everything I didn’t know I needed!
Fantastic in helping me sell a house I inherited. They did everything I didn’t even know I needed and kept me updated all through the process. I have to say a special thank you to Ross Hunt who I had the most contact with regarding the maintenance of the property. He was absolutely brilliant. Friendly, efficient and genuinely lovely. Ross is a real asset to the company and he made what felt like an impossible task so much easier.
Angela · 9 August 2022
Agent replied · 24 August 2024
Hi Angela,Thank you so much for the wonderful feedback for Ross, he is so pleased that he has helped make the impossible tasks easier for you.From all @ PSG
★★★★★ 5/5
TrustpilotI just want to say a massive massive…
I just want to say a massive massive thank you to Georgia Cannell. Honestly I have had the worst 8 month of my life Georgia you are a super star I really don't think you know how special you really are... professional...Honest...reliable and a heart of gold...thank you from the bottom of my heart for dealing with my purchase not only efficiantly but understanding what I was going through...you are a massive asset to property solutions group and I really hope they know that...again thank you Georgia I will always be grateful for your help x
Tracie · 18 May 2022
Agent replied · 24 August 2024
Hi Tracie,Thank you from each and every one of us at Property Solutions Group, especially Georgia, she is so very grateful for your lovely feedback.We are so pleased that Georgia was able to help you along with your purchase and we wish you all the best in the future.Thanks again!
★★★★★ 5/5
TrustpilotExcellent service from Maddy!
From the very beginning of the process, Maddy at Property Solutions Group has been absolutely amazing. She made what could have been a stressful experience feel smooth and manageable. Her communication has been excellent throughout, always responsive, friendly, and clear. She kept me updated every step of the way and was always on top of everything, making sure things moved forward quickly and efficiently.
Maddy’s professionalism, warmth, and dedication truly stood out. It’s rare to come across someone who genuinely cares and goes the extra mile for their clients, but she absolutely did. I’m incredibly grateful for her support and would highly recommend her (and the company) to anyone looking to buy a property. Thank you again, Maddy, you’ve been a star!!!
Denisa · 17 April 2025
Agent replied · 31 May 2026
Thank you so much for your kind words and thoughtful review! We’re absolutely thrilled to hear that your experience with Maddy was such a positive one.
We know how important it is to feel supported and informed during such a big moment, and we’re so glad Maddy could help make the process smooth and stress-free for you. We'll be sure to pass along your lovely feedback, it’ll mean the world to her.
Thank you again for choosing us, and for taking the time to share your experience. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotLeicester House SOLD Quickly & Efficiently
We had a house to sell in Leicester, and it needed to happen quickly & efficiently - Jake & Danni at Property Solutions Group have been Absolutely Wonderful - getting Genuine Buyers to come view & negotiated / liaised with myself & the buyer in the most timely & productive manner - I am pleased to say we completed & exchanged today - Thank You So Much Jake, Danni & All the Team - Would recommend them Anytime
Mala · 19 July 2022
Agent replied · 24 August 2024
Hi Mala,Firstly, congratulations on completing on your property, we wish you the best of luck.Its lovely to hear that Jake & Danni made the process happen quickly for you.Thank you from all @ PSG
★★★★★ 5/5
TrustpilotThe outstanding Jake Leland
My neighbours highly recommended the Property Solutions Group to me saying they were the best! As I'm a repeat customer now (will be selling a 4th property with them next month) I can certainly confirm with them, I too have found Jake Leland to be simply a phenomenal agent his outstanding service is second to none. I felt in safe hands and looked after from day one with Tracy Mifsud constantly working behind the scenes pushing through with even the most difficult of situations.
THANK-YOU!!
Carlo · 8 April 2025
Agent replied · 31 May 2026
Thank you so much for your kind words and continued trust in the Property Solutions Group! It means the world to us to hear that your neighbors’ recommendation has led to such a positive experience. We’re thrilled to have had the opportunity to work with you on multiple properties, and we’re especially grateful for your praise of Jake Leland and Tracy Mifsud, they truly go above and beyond to ensure our clients feel supported every step of the way. We look forward to working with you again on your next sale and appreciate your ongoing confidence in our team!
★★★★★ 5/5
TrustpilotHelpful and friendly
Have just had an offer accepted on a house with this company. Great help from all staff throughout! Courtney was very helpful with our viewing - providing us with excellent knowledge of the house and local area - answering all of our questions and queries. Georgia and Jack have consistently updated us in regards to our offer and how the sale is progressing. Would definitely recommend the company!
Natalie · 3 May 2023
Agent replied · 24 August 2024
HI Natalie,Thank you so much for your feedback for the team.We always love to hear positive feedback :)Thanks again,All @ PSG
★★★★★ 5/5
TrustpilotThis is our first experience dealing…
This is our first experience dealing with Property Solutions in buying our first home. Georgia Cannell has been so knowledgeable, helpful and supportive throughout the whole process giving us the reassurance we valued highly. I would highly recommend them as a company as they value good customer service and exceptional communication skills. Thank you Georgia for all your help!
Julie · 9 November 2023
Agent replied · 24 August 2024
Hi Julie,Thank you so much for the feedback for Georgia, we pride ourselves on customer service and communication so its so lovely to hear.From all @ PSG
★★★★★ 5/5
Trustpilot5 stars
Put an offer on a property that took a long time to get a response Jake was so helpful on chasing and keeping me updated :) the initial offer was rejected and due to the length of time for response Jake sent me a personalised message to let me know rather than a standard response which was a lovely gesture that you don’t see very often nowadays .he made a stressful process less stressful , thank you !
Shauni · 8 November 2021
Agent replied · 24 August 2024
Hi Shauni, thanks for the kind review. It sounds like Jake was a big help to you so that's really great to hear. We'll pass on your kind words to him. All the best to you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
