Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.
IT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.This is a company that has total dis-respect for their customer , be you a Landlord or a Tenant , a Buyer or a Seller , paying their commission or not paying their commission. They are interested in themselves only. 'Get the commission', they do not care how they do it, but you can guarantee its at (YOUR) the clients Expense'. An absolute horrible experience with a company that really needs to wake up and understand they are in a seriously competitive market which is under attack from all fronts including on-line services, which, you might as well use because you don't get any service from this lot. If they are not prepared to give any customer service , they deserve to sink. Seriously go elsewhere , if you were considering this provider.A very unsatisfied Landlord
Steve · 2 March 2020
★★★★★ 5/5
TrustpilotHighly recommended
We have dealt with James Banister here for many years and have always found him to be reliable and efficient and very easy to get on with. I would not hesitate to recommend him.
Colin · 19 March 2019
★★★★★ 4/5
TrustpilotMarty and Gavin were professional and…
Marty and Gavin were professional and personable. Great assets to the team.
Ell_vee · 25 April 2023
★★★★★ 5/5
TrustpilotGreat company
Great company, very responsive to repairs. A pleasure to deal with as a tenant, especially Karina.
Tim · 30 November 2022
★★★★★ 5/5
TrustpilotI spoke to Harry in head office today
I spoke to Harry in head office today, he was extremely helpful with what I was looking for and registered me as a buyer.
Endisa · 25 November 2021
★★★★★ 5/5
TrustpilotI deal with a lot of agents but my…
I deal with a lot of agents but my dealings with Wynosha Gonsalves stand out as one of the best. it’s good to know someone is looking out for your best interests. Great communicator, no messing around and used preemptive behaviour to get me a better deal. Give this persons a pay rise quick as some other company will be trying to snap them up!!
Ryan · 19 October 2022
★★★★★ 5/5
TrustpilotGreat communication
Great communication, dealt with my request promptly, thank you James
Nara · 8 June 2023
★★★★★ 5/5
TrustpilotI reached out to Sterling Ackroyd after…
I reached out to Sterling Ackroyd after seeing a few properties of interest. The team were friendly, knowledgable and efficient. I was looked after by Aimee who is brilliant at what she does. She helped me to refine my searches and offered up many wonderful options to buy my next property. Keep up the great work team! David
David · 8 June 2023
★★★★★ 5/5
GoogleExtremely efficient, professional and helpful.
Ali and Matt put my mind at ease from start to finish and I'm now renting a property I love.
Can not recommend the Townsend team highly enough and feel comfortable they have my back if any issues arise.PositiveResponsiveness, Professionalism
Jjtimson · 24 October 2020
Agent replied · 23 October 2024
Hi, thank you so much for taking the time to leave fantastic feedback! We wish you all the best in your new home and thanks for the fab 5* - Claire
★★★★★ 1/5
TrustpilotAVOID!!! Refused change of sharer and hit with £600 fee
We did not choose to go through this disgraceful excuse for a business. We rented a property through another agency which was subsequently bought by Stirling Ackroyd. It is a joint tenancy and as is common practice, I chose to move out during the tenancy. I spoke to the landlord who agreed and found a mutual friend to take my room. Everyone was happy. I was prepared to pay the usual change of sharer fee when the agency informed me that due to the Tenant Fee Act 2019, they could no longer charge me fees. Not true, you can charge a reasonable fee (up to £50) for simple changes like this. I was then told the landlord did not agree to the change because she was now having to incur a fee of £480, a fee for the paperwork to draft an entirely new tenancy agreement. So here I am, stuck in the flat with no way out. Anything I decide to do will impact the existing flat mates. The only option was to surrender the lease and continue paying rent on a flat were no longer living in, or I stay on for the full year of the agreement. Best in mind, my circumstances changed just after having signed the lease due to begin in Nov, which hasn’t even happened yet. The landlord “agreed” to pay the £480 fee. You can put two and two together to figure out who really paid. They also tried to charge a referencing fee of £120 for the one new flat mate and I quote “we charge a flat fee for the number of tenants in the property, so £40 each” even though the other two tenants were currently living in the property and had already been referenced. The most shocking rental experience I have ever had. I do not understand how someone could literally be held hostage in a rental agreement all because of a Tenant Act that’s sole purpose is to protect tenants. They created this awful trap because they can no longer charge tenants the exorbitant fees they used to. I am in the process of contacting the relevant ombudsman and am doing everything in my power to expose them. So many more will fall into the same trap I did.
Deb · 17 October 2019
★★★★★ 5/5
TrustpilotWilliam was a brilliant help sorting us…
William was a brilliant help sorting us out with a dream place - thanks so much !!
Imo · 5 October 2022
★★★★★ 1/5
TrustpilotUseless
Useless. No one seems able to help with my simple request after I have leased my apartment with them. They wanted to charge me 120 pounds to change a light bulb! Do not waste your time! Extremely unprofessional. Do not return email or phone call after you have signed their contract.
Cindy · 28 August 2017
Agent replied · 22 October 2024
Hi Cindy, thank you for taking the time to leave feedback, we appreciate all reviews. We are sorry that you have had a bad experience with us. If you would like any further assistance with your request please email more details to info@stirlingackroyd.com and we will ensure it gets picked up asap. Thanks
★★★★★ 5/5
TrustpilotAbby Gooptu has handled the Renewal of…
Abby Gooptu has handled my Renewal of Tenancy Agreement efficiently and expeditiously. He is friendly and good to have someone like him in the profession. Thanks Abby and his team in the office.
DR · 28 February 2019
★★★★★ 1/5
TrustpilotAvoid at all costs
I am a professional landlord and I have to say this agency are the worst I've ever had the pleasure of dealing with. Firstly they are unable to follow simple instructions with regard to new tenancies. Secondly the hit you with lots of charges without even informing you or making these charges clear upfront. Finally each department is spread all over the place and its very difficult to speak the correct individuals. A nightmare avoid at all cost.
London2015 · 27 May 2020
★★★★★ 5/5
TrustpilotContinual excellent service from Stirling Ackroyd
Continual excellent service from Stirling Ackroyd to manage my property. Recently had an issue in my flat with a leaky radiator pipe, Leanne in the property management team reassured the tenants and had an engineer round before the day was out and I had the invoice immediately from their honest and reliable tradesman. Very hassle free service and removes the many stresses of owning property!
Alex · 20 September 2022
★★★★★ 5/5
TrustpilotGreat Customer service !!!!
Happy with the service provided by Nelsson Poku(Senior Lettings Consultant)Nelsson was more supportive throughout the process. It was amazing!Thank you Nelsson and team!
Sathish · 1 December 2021
★★★★★ 5/5
TrustpilotAlex was very helpful...
Alex was very helpful and I genuinely appreciated his support
TO · 18 May 2023
★★★★★ 5/5
TrustpilotRented a house share through
Rented a house share through, the guilford branch. Richard was very patient and answered all of our questions . Would recommend his services.
Will · 25 November 2021
★★★★★ 5/5
TrustpilotGood first experience
I had a good first experience with Stirling Ackroyd, with Casini in the central office helping me set up an account and booking in a viewing. He was friendly and helpful, while still efficient and knowledgeable in what he was doing. He listened well to our property needs, and was patient during our interaction. Thanks!
Be · 7 August 2023
★★★★★ 5/5
Trustpilothonest and professional service
Dealt with Mark Latham in the Sales Office in Egham. I felt like i received an honest and professional service with great follow-up.
Bob · 23 November 2021
★★★★★ 5/5
TrustpilotKarina is always extremely helpful
Karina is always extremely helpful. She communicates promptly with us and is quick to help resolve any issues.
RL · 27 July 2022
★★★★★ 1/5
TrustpilotShocking incompetence and unprofessional conduct.
My girlfriend and I found a flat with Stirling Ackroyd almost a month and a half before our move date, we promptly paid the holding deposit, and their absurdly high estate agency fees - £275 each(!), and an arbitrary £130 check-in fee. We thought this was high, and it is, but if it meant securing our flat, then so be it. As the weeks roll by, we keep getting told a tenancy agreement will be ready for us to sign asap - it doesn't materialise. Being organised I prepared all the utility bills, council tax etc for the new address, hired movers etc. With 10 days to go before the move, we get the call explaining the current tenants have decided not to move out yet, that their tenancy ends a full month after our tenancy begins, and, essentially, we have no place to live. Our notices given in at our current places, we're in a real difficult place trying to find somewhere to live - plus the inconvenience of rerouting bills, paying cancellation fees on movers etc. During this whole experience S.A seemed wholly preoccupied with shifting blame, never taking any ownership of the situation, and wouldn't even entertain the idea of re-compensating us, not even a percentage of the costs we incurred with having to put our items in emergency storage, cancel services etc. During this difficult time they were slow to return our calls, if at all, and continued to spam us with text messages, and emails of other properties in spite of us asking to be removed from their mailing lists. Despite being told our holding deposit and fees would be returned immediately, they only arrived back into my account today, a full two weeks. I advise anyone entertaining the idea of entering into a contract with this company to steer clear. We went with another estate agent who blew them out of the water and charged a quarter of their fees.
Greg · 3 June 2019
★★★★★ 5/5
GoogleVery good service , made the process easy and smooth. Very helpful bunch of stuff members especially Mohamed. Helped a lot and was in contact with us all the time.
Overall great service!
Athensminds · 25 October 2018
★★★★★ 5/5
TrustpilotEfficient. Effective. Extremely helpful.
My thanks to Alaa Derdour. Alaa resolved my query quickly. Followed up as promised. Appreciate the good service. Thank you, Alaa.
Yasmin · 4 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
