Stirling Ackroyd Ealing reviews

★★★★★ 5/5

Google

I recently worked with Robert, and the experience was pleasant from start to finish. Robert demonstrated great professionalism, clear communication, and a proactive approach throughout the process. What impressed me most was Robert’s attention to detail and commitment to finding the right tenant quickly while ensuring all paperwork and checks were handled seamlessly. The entire process was stress-free, and Robert kept me informed at every stage, which gave me complete confidence. If you’re looking for an estate agent who is reliable, knowledgeable, and genuinely cares about delivering excellent service, I highly recommend Stirling Ackroyd Ealing.

Damien · 16 November 2025

★★★★★ 5/5

Google

I have been dealing with Robert for many years regarding my flat rental in Brentford. Robert has always demonstrated high professionalism, readiness in replying emails and dealing with any situation arising related to the flat rental. I feel very confortable communicating with Robert. Robert is a very genuing person and he definitely brings that humans inner part in his job! Thank you Robert! Lucia

Fiore · 16 January 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Google

Stirling Ackroyd have been super helpful and efficient guiding me through the process of finding the right property in a fairly short time. Special thanks to Jeffrey Igbokwuwe for the support and great communication! He answered all sort of questions I had along the way! Thanks again Jeffrey! You have been amazing!

Blazhka · 16 January 2026

★★★★★ 5/5

Google

I am extremely happy with the service, I have just finished one tenancy in Southall and have found another one in Northolt. The agent Jeffrey was very professional and diligent, he knew I was looking for something new and helped me tremendously. A great asset . Thanks Stirling!!

حح · 16 February 2026

★★★★★ 5/5

Google

Donovan has been an absolute pleasure to deal with. Right from the very first call, viewing of the property ,subsequent correspondences, signing of the contract ......he has been exceptional throughout. Thank you Donovan :) an asset to the organisation :) Best Wishes Joel Fernandes

Preets · 16 March 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 5/5

Google

My partner and I want to thank Donovan and the team for all of their help with getting our flat secured so quickly. They were always happy to answer any questions that we had and were very quick on their responses! Thank you! :)

Callie · 16 February 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

We all know how hard it is to make the change to a new home, the hardships, the frustration, etc. Robert and Donovan made it seem light work and for this we are very thankful. Give these men a good christmas bonus this year, they diserve it.

IUDC · 16 December 2025

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Google

Recently I had an experience with Stirling Ackroyd Estate Agents in Ealing when I was looking to rent a new home for myself and my child. It was a heartwarming experience, which is rare, especially when an agent truly understands the needs of a single mom with a toddler. A special thank you to Robert McPeake, who just was genuine, patient, and understanding towards our specific needs. He really minimized the stress. With my hand on my heart, I highly recommend Stirling Ackroyd, especially Robert. Just the right way to be.

Ayna · 16 October 2024

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 1/5

Google

These agents are unprofessional and not polite at all. I asked a question about a property and they said they would need to check with the landlord and get back to me. Two days later I follow up and no one knows what I am talking about as my information was not put on the system even though I was asked to give my details. I was then told I would get a call back by the end of the day which I didn’t. I then called the next day an hour after opening and was told the staff just arrived in office and I will get a call back in ten minutes once they’ve settled in. Once again I was not called back. Finally two days later I called again and was told the agent is doing viewings on the property as we speak and it is unlikely it will still be available to let. All they needed to do was inform me that they did not want me to let the property for whatever reason they had. They may have heard my voice and decided that I was unfit. They wasted a week of telling me they would let me know when I could’ve been viewing other properties. Only apply with these agents if you fit a certain demographic!

Michael · 16 February 2026

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Google

We are extremely impressed with Stirling Ackroyd Ealing. Our former tenant gave his 2 month notice and moved out on June 6. The former agency hadn’t secured a new tenant yet and it was well past June 10 (2 months + of viewings). We were not happy. Speaking to Robert McPeake from Stirling Ackroyd, he said confidently “give us a week and we’ll have a tenant for you.” Surely enough a week later, it was rented at asking price. No fuss or haggling. Beautiful follow thru. Clear communication. Impressive execution. Bravo and many thanks to Robert, Joanna and the rest of the super team!

Christina · 25 July 2024

★★★★★ 5/5

Google

Thank you Robert and Stirling Ackroyd for the services and information in helping us stay compliant, especially in the rental market which is undergoing a major change. We thank you and the team for your professionalism, knowledge and courtesy throughout.

Yulong · 16 November 2025

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026