Stirling Ackroyd Ealing reviews

★★★★★ 1/5

Trustpilot

Please beware! Expats avoid!

This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place. While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned. Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.Needless to say, please avoid this agency if you can.

Valerie · 24 May 2019

★★★★★ 5/5

Google

Very good service , made the process easy and smooth. Very helpful bunch of stuff members especially Mohamed. Helped a lot and was in contact with us all the time. Overall great service!

Athensminds · 25 October 2018

★★★★★ 5/5

Trustpilot

Great help at tenancy end

Thank you to Julie McPherson from Renewals who processed my end of tenancy requirements so helpful and promptly. She also provided practical advice at the time I was relocating which was of great assistance.

James · 2 November 2017

★★★★★ 5/5

Trustpilot

Very happy with the visit from Stirling…

Very happy with the visit from Stirling Ackroyd who came to my property to give me an idea on how much the property could sell for and also what I could expect from renting. The two people who came to visit were friendly and gave me good advice. Should I decide to either sell or rent then I will contact them.

Jenny · 23 January 2023

★★★★★ 5/5

Trustpilot

Viewing booking

I called to book a house viewing. David had a very positive attitude and not only he arranged this for me straight away but he also talked to me to find more about what I am looking for in order to try to find me the right property.

Iro · 12 January 2024

★★★★★ 4/5

Trustpilot

I've been using Stirling Ackroyd for a couple of years

I've been using Stirling Ackroyd for a couple of years as landlord to manage 2 lettings and have had contact more recently with Abby Gooptu (Renewals Manager) and previously Clive Martin and Ben Rendell (Property Managers) and Billy Quinn (Lettings Manager). I'm happy with the service and I've found all the team friendly and helpful. I do feel they do their best to resolve things that inevitably come up and they have always responded to me in a timely manner. Nothing major has gone wrong with the lettings so far (thankfully) but if something major went wrong I do feel they'd help you out as best they can.

Mr · 7 March 2019

★★★★★ 4/5

Trustpilot

Re-let

We have used Stirling Ackroyd a few times over the years so that in itself says what we think - they do a good job and we trust them to do it. We have just re-let our house and it was a relatively stress free experience. Abby managed the whole process brilliantly - he is tactful, friendly and I believe genuinely tries to get the best outcome.The minus 1 star is really about the re-let fees and that comes down to the fact that I hadn't read the contract properly the 1st time. Having said that , the outcome is acceptable but I do think that the % fees are still valued to to high for the work done second time around. The service though far out weighs this niggle!

Annabelle · 11 February 2019

★★★★★ 5/5

Trustpilot

The 5 stars is for Cameron Jones who I…

The 5 stars is for Cameron Jones who I have just found out has recently left Stirling Ackroyd. Cameron you will be very much missed as you were always on hand to sort out any Rental statement / Accounts queries. You put in incredible hours and were never flustered. I wish you good luck and hope that your successor(s) at SA ( who I use on a regular basis)will be just as efficient ! You will be a difficult act to follow.

Honest · 18 December 2018

★★★★★ 5/5

Trustpilot

Thank you

Property Manager Melissa Koleosho is always very helpful and responsive with my questions and other maintenance cases. Thank you Stirling Ackroyd team.

Amy · 25 November 2021

★★★★★ 5/5

Trustpilot

Great experience with Rominder Virdi

Couldn't thank Rominder Virdi on the lettings team enough - so friendly and efficient, she made finding a new place very easy.

Molly · 24 November 2021

★★★★★ 5/5

Trustpilot

Prompt response

Freddie contacted me immediately after I had shown an interest online. He was helpful in taking down pertinent information concerning my search. The property in question was not suitable but I would consider using Stirling Ackroyd again should they be handling a property I am interested in.

Guildford · 22 January 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional. Dealt with Chelsea all the way through. Everything very straight forward and easy to contact.

Estephanie · 31 July 2022

★★★★★ 5/5

Google

David is very professional and very good. He communicates clearly and really tried to understand what the client is looking for. I would highly recommend David as an estate agent to anyone.

Chiara · 25 October 2018

★★★★★ 5/5

Google

Callum Hobbs at Townsend was both professional and extremely helpful. Nothing was a problem. His attention to my requests for a letting property made the situation easier and less stressful. Much appreciated.

Sandra · 25 October 2018

★★★★★ 5/5

Google

Ed Whyte at Townends estate agent in Ealing Broadway has helped us find the perfect place. He was highly recommended by a close friend who found her ideal home with Ed's help. His knowledge of Ealing area (and beyond) is excellent and he was quickly able to suggest the best properties available based on our budget and needs. It was also a pleasure to meet Ed as he is courteous, friendly and professional... Also an excellent listener - he found us a list of properties that fell perfectly within our criteria and after that it was simply a game of choosing the one that suited us best. Can't thank you enough Ed for everything you have done for us and it was a pleasure working with you. You are a real credit to Townends. Thank you!

Tarek · 25 October 2018

★★★★★ 5/5

Google

I can't recommend Ed at Townends highly enough. Really impressive compared to the other agents I met with and this was proved out over the process of marketing and selling the property. Not only was he incredibly responsive and flexible, he also offered good advice along the way. Even once we had an offer agreed and in theory I was passed over to their (excellent) Head Office team to manage the transaction, I still found I was talking to the local office every week and nothing was too much to ask. Top class service.

Ross · 25 October 2018

★★★★★ 1/5

Google

I wish I had read the review before you going to Townend. The service was so bad and the staff was so road . And not honest about the appointments and liars, And they are not respect the customer.NegativeResponsiveness, Quality, Professionalism, Value

Wael · 9 January 2021

★★★★★ 1/5

Trustpilot

Unprofessional

Not responding to emails and ignoring us.

L.z · 20 June 2024

★★★★★ 1/5

Google

Unfortunately in this past two years sooooo many things changed. Horrible real estate agency, horrible management, careless even with Health and Safety matters. I am struggling with them for two years now. Run away from the Ealing Branch

Henrique · 24 October 2021

★★★★★ 5/5

Google

Ali "one of the agents" was so helpful, patient and kind to us. We told him our enquries and needs to rent a flat and directly he adviced us with the one we are living in it now.

Nour · 24 October 2021

★★★★★ 5/5

Trustpilot

I recently had to renew my tenancy…

I recently had to renew my tenancy contract for my house, I found the process quick and easy largely thanks to Abby Goopto the Renewals Manager who helped us through the process!

Sofia · 30 July 2018

★★★★★ 5/5

Trustpilot

The Bloomsbury letting department ( …

The Bloomsbury letting department ( Henry specifically ) has been very helpful over the the last few months with two lettings I have had.Henry has shown me that it is still possible to receive a good professional service from a company individual which is a rare thing now days.

Martin · 15 August 2017

★★★★★ 5/5

Trustpilot

Great experience

We came from a tiring period of searching for properties within our budget and we ended up viewing a couple of properties with Stirling Ackroyd. Our agent, Feroza, picked up pretty quickly our taste and understood our requirements. She showed us immediately something that fitted ourselves and made the process easy. I highly recommend them!

María · 16 June 2023

★★★★★ 4/5

Trustpilot

Prompt, logical progress

Dealing with Andrew Aldworth - good prompt, to the point, no-nonsense reposeI did not have proper experience of dealing with Stirling ACKROYD I am positively surprised about excellent responses that I have received, when I considered to sell my property..A well thought response which saved my time and energy..I will use Stirling to sell my property in future..

Shivnandan · 27 February 2023