5/5
TrustpilotCan’t thank Ella enough was brilliant…
Can’t thank Ella enough was brilliant from start to finish! Was so informative about the property and even answered all my annoying questions without any hesitation will definitely recommend!
Trusted Agent profile · Ealing
Stirling Ackroyd Ealing reviews
★★★★★
1,558 reviews across 2 platforms
41 The Broadway, Ealing, W5 2NP, W5 2NP
Stirling Ackroyd's office in Ealing, at 41 The Broadway, is rated 4.4 out of 5 across 1,558 reviews on two platforms, including 245 Google reviews rated 4.6.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Stirling Ackroyd Ealing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Reviews
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAs a landlord using Sterling Ackroyd
As a landlord using Sterling Ackroyd, During my short time using them I have found them very responsive and communicative. Their representative Aaran has been very helpful.
4/5
TrustpilotVery professional
Marty Staplehurst has been great help in answering my queries and providing all the information.
4/5
GoogleGreat help by Ali in booking our flat viewing and arranging our move in. Very busy office so sometimes had to leave a message but the agents were also very helpful and would call back when able. Pretty much all the paperwork and contracts were arranged online and simple to upload. Great service.
Agent replied · 23 October 2024
Hi S! Thank you so much for taking the time to leave Townends such great feedback. I would love to hear what we can do to earn that extra star! Please feel free to provide further feedback directly at help@townends.co.uk. Thank you for choosing Townends, Emily
5/5
TrustpilotDan was great
Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.
5/5
TrustpilotAlex comes to mind he is friendly…
Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.
5/5
TrustpilotSpencer De Jonge helped sell our flat…
Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.
5/5
TrustpilotGreat team, would use again.
Really excellent outfit. We used SA for renting out a flat and they were all over it. Our liaison, Ghilles, was first class being both efficient and responsive. His market knowledge was excellent and we found (excellent) tenants within a day or two. Others there we have had to speak to have been super helpful too.A pleasant change to the sometimes tough process of dealing with agents. Would highly recommend.
5/5
TrustpilotGreat service
I had the pleasure of speaking with Andrew Aldworth today, who had a patient and informative nature when talking with me to arrange a viewing and house evaluation. Although it turns out the property I wanted to see was about to take final offers I wound still be happy to continue working with SA due to the excellent service i've received so far.
5/5
TrustpilotGreat experience
Never thought I'd say this about an estate agency but the most professional firm I've worked with so far. Great experience overall. Pleasure to have worked with Ghiles.
1/5
GoogleNearly two months after moving out, *still* awaiting a refund for overpaid rent (overpaid due to their lack of communication). Ignored emails too- very bad!
Agent replied · 23 October 2024
Hi James, I am sorry to hear how unhappy you are with your experience. Please email us at help@stirlingackroyd.com so that any outstanding issues can be addressed for you - Claire
5/5
TrustpilotThank you Kyle
Thank you Kyle for the promtness and efficiency and all the support you demonstrated in managing my property. Highly recommended. Thank you Stirling Acktoyd for hiring professional staff.
5/5
TrustpilotSam was polite
Sam was polite, accommodating, and efficient in all aspects of our conversation.
1/5
TrustpilotAvoid avoid avoid!!!!!
We chose Stirling Ackroyd to do a transfer of deed, it was a simple procedure, as we were told by them and would take about 3 weeks, however, 4 months on and several mess ups on there part, ie continuously sending the wrong paperwork through via email, they were very difficult to get hold of and never returned a call. We finally completed on 24th December. I would definitely avoid these at all costs, they were unreliable and made a simple job very stressful and I had to do a lot of the work that they should have been doing myself. They are a complete waste of time!!!!
5/5
TrustpilotEstate Agents with a heart
Shortly after I requested a valuation, I spoke to a delightful young lady called Ellie about organising an appointment for my valuation, which has been agreed. She was professional, kind and understanding of my circumstances. I felt like I was just having a nice chat as she put me at ease immediately. One in a million. A definite asset to your business at Stirling Ackroyd.
1/5
TrustpilotTried To Commit Daylight Robbery
This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
5/5
Trustpilotappreciated
i really would like to thank Cherrelle Wilson - the move in manager for her effort in doing her job , along with the team of Stirling Ackroyed for helping in finding a proper tenant really appreciated
5/5
GoogleReally good experience with Max from Townsend. He took great time to show me around a fabulous flat in Ealing. He has been so patient and helpful with the whole process. Really looking forward to moving in to our new place. Thanks again Max!!!
Agent replied · 23 October 2024
Hi Lauren, thank you for the fab 5* review! It great to hear that Max was able to help you find a fantastic flat in Ealing. We wish you all the best in your lovely new home 😊Thank you for choosing Townends - Claire …
5/5
TrustpilotIssac is very helpful and is proactive
Issac is very helpful and is proactive. As a customer, I really appreciate his efforts.
5/5
TrustpilotJoel was helpful answering my questions…
Joel was helpful answering my questions great service.
1/5
TrustpilotUtterly disappointed
One of the worst customer experiences of my life. Was very hopeful thanks to some of their staff, however upon move in we were ignored constantly. Our Account manager was on leave for 4 months and neither their manager nor other staff answered our calls or emails regarding faulty property issues, dampness or help. Then they tried to charge us on check-out for things that were the same as in check-in. Worst communication I've ever had.
5/5
TrustpilotJoanna Evangelou
Joanna Evangelou - Sales ConsultantProvided an excellent customer service in my search for my new property. She understood what kind of property I was looking for during my search and found my new property. She assisted threw all the stages making sure all the need were meet. There allot of care and support and I am happy with the service she provided. Thank you
5/5
TrustpilotSaffah is an incredible property…
Saffah is an incredible property manager. She is thoughtful, helpful, quick to respond, knowledgeable, and patient. She goes over and beyond and I couldn’t be more grateful!
5/5
TrustpilotFantastic work
Fantastic work from Stirling Ackroyd today. I originally only knew about town ends estate agents (there sister company) but Freddie from the central team explained all about the merge of both companies to create Stirling Ackroyd as a whole and what the benefits would be if I was to start marketing my property. It really gave me that boost to get things moving and I couldn’t have picked a better estate agent to work with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Stirling Ackroyd Ealing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
