Trusted Agent profile · Ealing
★★★★★
1,994 reviews across 2 platforms
3 The Green, London, W5 5DA, Ealing, W5 5DA
Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotNikita is a Rockstar!
Nikita was efficient and timely with all communications. She kept us informed at every step and was very courteous. Thank you for making the process as easy as possible.
Thank you for your kind words, Phoebe, and for taking the time to post a review. I’m delighted you are pleased and that we were able to help.Regards,Nikita
5/5
GoogleSavills at Ealing are fantastic to work with and in particular Younus is an awesome agent. Thanks to his efforts, we are now settled and happy in a home we wouldn’t have found without his help. He always answered his phone and replied to emails promptly. He has a really good understanding of the local area and with being new to this area he provided us with lots of local information regarding schools, shopping, etc. Highly recommended!
5/5
TrustpilotKirstie
Kirstie was extremely helpful and easy to communicate with. She responded quickly and helped with any queries and questions we had. Thank you!
Hi Megan, thank you so much for review, it was a pleasure to work with you and wish you all the best.Regards,Kirstie
1/5
TrustpilotSavills is the most unprofessional and…
Savills is the most unprofessional and difficult company to work with. They come across as clueless most of the time and send incorrect advice as well as a mass of empty promises. They will take weeks to send essential documents. Now that we have moved into the property and paid our deposits they will not fix any of the issues and communication has halted. They have been useless and infuriating and we have had to hire a housing professional to talk to them to try and make them do their job correctly, all of which cost us more money. DO NOT USE THIS COMPANY.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
2/5
TrustpilotCan't recommend unfortunately
I had found a flat that I liked and arranged a viewing (on a weekend). I was told during the viewing that no offers had been made yet, so I instructed my solicitor to make a note of interest and prepare an offer. But when he got in touch with Savills on the first working day after the viewing, he was told that an offer had been made by someone else and accepted before I had even viewed the place. I think Savills can do better. Either the agent during my viewing had not received updated information about the property or I was deliberately misled, neither of which would be good practice. 2 stars rather than 1 because staff were at least very friendly.Edit: I have since been contacted by Savills who said they would investigate and contact me again. They have not contacted me again (though in truth, I don't mind; the property has been sold, no matter what their investigation finds).
We are very sorry to hear of your experience and would be keen to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can look into this.
1/5
TrustpilotManu problems with Savills
Avoid, very bad agency that is behaving in a dishonest manner. I was promised a 2 weeks free rent and n the end this was not placed in the official offer. The mistake happened because firstly this flat was advertised on rightmove by Mann agency. They advertised the flat with 2 weeks free rent. I started at the beginning to go through all the referencing with them but later on I understood that this property is maintained by savills and Mann is just helping them out for a commission. So after I have passed through references I was sent to Savills where I have signed all the papers. Now after I received the 2 months notice, i have asked for the 2 weeks free rent which I was promised. I was refused on the basis that in the official offer there is not written anything about the 2 weeks free rent. I have contacted the agent from Mann (Scott Davies) whom I asked to confirm whether the property was advertised with 2 months free rent. He agreed to confirm and he stated that he even has an email where Savills asks him to pus several properties including the one I lived with a 2 weeks free rent. Savills totally ignored this and have declined to accept that they misled me. 2. Also I had a 1 year contract with 6 months break clause. After 6 months they have sent me a 2 month notice (which is totally normal) stating that the reason of the end of tenancy is that the Landlord wants to take back the possession of the flat. After few weeks time we received a call from one of the agents asking permission to have a viewing at our place. Of course I was shocked finding out that the property is back on the market especially shocking is that is was for the same price. I found this very misleading and I tried to contact my agent in regards to this questions (Moya Bigg). i have contated he for over 1 month and did not recieve any response. I left her voice messages and contacted her but no response.I have made a complain in regards to Moya, that she is not answering and I cannot deal with my problems. I was contacted by someone stating that Moya is on holiday and she will be able to help. She did not answer untill today at the question why the end of tenancy letter stated that Landord is taking back the possession of the property and have made a false statement. In my opinion based on this facts this agency is making money out of agency fees and this is done in a dishonest manner. Victor Morar
5/5
TrustpilotAmazing experience
Working with Paige was great, she was so helpful during the whole process. She arranged viewings quickly and answered any questions I had. She was so efficient and made everything very easy. I highly recommend her as an estate agent.
Thank you so much for your review, Filly. If you need anything further please don’t hesitate to contact me.Regards,Paige
5/5
TrustpilotExcellent, Competent & Professional
Sadly both my parents died within 4 months of each other and I was left to sell a complicated estate. Stephen White and his term from Savills guided me every step of the way, which enabled me to make a good sale due to his great marketing of the property which attracted just the right buyers An excellent, competent and professional service from everyone I dealt with, which I would be happy to recommend to others
Hi Angela, we are very happy to hear that we helped you during the difficult process, and thank you for such kind review.Regards,Stephen & the Savills team
5/5
TrustpilotFriendly and supportive team
Friendly and supportive team, didn’t ultimately end up buying through them but Emma was fantastic with helping us look at the early stages. Would defo rely recommend for any first time buyers!
Thank you so much for your kind words. We hope to work with you again in the future.Regards,Emma
5/5
TrustpilotGeorge Pride
George Pride, in the property management team, has been excellent. He’s managing a property we have recently moved into as tenants and he has been extremely transparent, responsive and helpful during the move-in process and helping deal with the issues we have come across in the flat since moving in. A testament to the team!!
Thank you, Nikhil, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotJess Exley- Tillermans Square
We dealt with Jess Exley when looking for an apartment in tillermans Square. Jess made the viewing experience very easy and catered the viewing times to our working schedule. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best deal we could have and made things simple before handing us over to the building manager. Would recommend Jess 100%.
5/5
TrustpilotExcellent service
Adam is an excellent professional. Adam was exceptional during our experience of looking for a house! We have had dealings with Charlie Chavasse historically - a great team of experienced professionals. Highly recommendedThank you AllCaroline and Brendan
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Adam
5/5
TrustpilotI sold a property via Savills Auctions…
I sold a property via Savills Auctions and the experience was very nice indeed.I negotiated the commission which was very fair to me and them and Ralph Mendes was very friendly,attentive and professional, responding immediately to any queries I had and after the property was sold got the money paid into my account without delay so five stars to Ralph and Savills Auction Team.Thank you all and also Toby Warwich,the solicitor recommended by Ralph at my request.
5/5
TrustpilotStamford team
Stamford team were just great. James was brilliant and was always available to answer questions and get things moving. This was the least stressful house purchase we have ever made. Thank you to the team at Stamford.
Thanks Clare, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,James and the Stamford team
5/5
TrustpilotChristopher Bramwell at Savills
Christopher Bramwell at Savills, Turnham Green was very professional,thorough & extremely helpful. It was a pleasure working with him. What would have certainly been a very stressful process turned out relatively easy and straightforward.
Thank you for your kind words. I know that moving can be very difficult so I am glad to have been able to help make the process that bit smoother. Many thanks,Christopher
5/5
TrustpilotRecent bought a property through Savills
Sophie was brilliant to work with. The whole experience of buying a house through Savills, and especially working with Sophie, was entirely seamless. Sophie is professional, personable, knowledgable and excellent at her job. Savills' service is top notch.
Hi Alice, thank you for your kind review - it was our absolute pleasure.
5/5
TrustpilotGreat service!
Great service!We have an amazing experience with Savills, especially from the property management team. I'd like to make a special mention Sam Ing who has been amazingly accurate and responsive. He followed through even with the smallest request we made. He made our experience with Savills a bliss.
5/5
TrustpilotTami is super fast and help me in…
Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.
1/5
TrustpilotWorst nightmare auction system they…
Worst nightmare auction system they have so here is what happened:I registered for an auction property a week ago and then I called them to confirm I can bid for the auction, they told me to check on website if I am approved of auction I have checked it was approved, I contacted them multiple times to make sure I am part of auction, they told yes you are and finally before auction start time which was mentioned on the website called them again to confirm they said I have to send an email to confirm and they will send me the bidding over the email I was confused how is IT possible to do that. I missed this property to bid I would say worst system they have if you call no one knows about their own system, really disappointed as compared to others
2/5
TrustpilotWe were very disappointed with Savills…
We were very disappointed with Savills over the sale of our house - despite missing the sales target we were under pressure to accept an early offer - then, 3 months later Savills seemed to be supporting the buyer in reducing the price, asking us to reduce by nearly 70K for cosmetic refurbishment and pressurising is to compromise. The problem is plain, every £50,000 loss for us is only £500 for them and if they can flip a sale and save on all the visits it makes sense - for them.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
TrustpilotA massive thank you to Mike for helping…
A massive thank you to Mike for helping us find a lovely rental. Mike has been informative and proactive. He has made this a smooth and calm process in a competitive rental market.
I am very grateful for your kind words. I know that finding a home to rent can be very stressful, so I am glad to have been able to make the process that bit easier.Regards,Mike
5/5
TrustpilotSavills Barnes - excellent service
Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.
We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes
5/5
Trustpilotexcellent service abd highly recommended
I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them
Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotExcellent agents.
We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.
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