Trusted Agent profile · Ealing

Savills Ealing reviews

4.2

★★★★★ Great

1,994 reviews across 2 platforms

3 The Green, London, W5 5DA, Ealing, W5 5DA

Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.

Google logo

4.7 / 5

181

Reviews on Google

This office

Trustpilot logo

1,813

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

5/5

Trustpilot

The Market - Brighton Top Notch Service!

Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!

Flavio · 21 April 2022

Agent replied · 23 October 2024

Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio

5/5

Trustpilot

Thoroughly recommend

Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.

Sarah · 23 January 2021

Agent replied · 23 October 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Outstanding Customer Service

Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.

Thomas · 13 April 2021

Agent replied · 23 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma

5/5

Trustpilot

Best company to use for selling a property by far

I am so pleased I went to Savills in Wimborne for my house marketing/sale. It has been a thoroughly pleasant experience having such a professional team to work with. A big thank you to Ashley, Sarah, and Daisy for all the help and support given. I am very grateful indeed.Joanna P

Mrs · 27 July 2023

1/5

Trustpilot

I booked a holiday let with a Savilles…

I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.

Darren · 12 April 2022

Agent replied · 23 October 2024

We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.

5/5

Trustpilot

Our experience with Savills has been…

Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you

Anna · 20 June 2021

Agent replied · 23 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Nikita was very helpful throughout the…

Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!

Amanda · 11 November 2022

Agent replied · 23 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita

5/5

Trustpilot

Telford Savills - Brilliant!

Excellent service from start to finish! Very professional, in particular Beccy Theodore-Jones who I couldn’t rate highly enough. Extremely knowledgeable, gave expert advice, communicated appropriately and very personable. I would definitely recommend.

Rebecca · 7 April 2022

Agent replied · 23 October 2024

I am very grateful for your kid words. It was my pleasure to be able to assist you and please do not hesitate to reach out with any further queries. Regards,Beccy

5/5

Google

Would strong recommend Christian at Ealing! Really great experience throughout the purchase process, Christian kept us up to date and in the loop. He answered all our questions and queries quickly and was very patient with helping us to organise multiple viewings (sorry about all the measuring Christian!). Was a very pleasurable experience as will seek him out when the time comes to sell! Chloe & Chris

Chloe · 23 October 2021

5/5

Trustpilot

Daniel was a consummate professional…

Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.

Chris · 2 February 2022

Agent replied · 23 October 2024

Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel

5/5

Trustpilot

Superb service

The whole process of selling our house, from initial valuation onwards, has been really smooth thanks to Robert and Charles at the Tunbridge Wells office. We couldn't be happier.AC, vendor

Alexandra · 23 June 2022

Agent replied · 23 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

1/5

Trustpilot

This is the worst letting agent ever

This is the worst letting agent ever. I had terrible experience dealing with Savills Calvary in Aborfield Green. They do not give any attention to the clients. Ariana not even replied for any of my voice mail messages and just sent laconic email messages. They are not interested on helping or pleasing their clients. They are a horrible agent. I recommend to do not use them for anything. They are not supportive, they are dishonest and scammers. Terrible!!!!

Ricardo · 23 June 2022

Agent replied · 23 October 2024

We take feedback seriously and would like to know more about your experience. If you'd like, please email socialmedia@savills.com with further information so we can investigate.

5/5

Trustpilot

Thorough & Professional

Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.

GD · 17 March 2022

Agent replied · 23 October 2024

Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team

5/5

Trustpilot

Claire was great

Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.

Pippa · 13 April 2023

Agent replied · 23 October 2024

Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire

5/5

Trustpilot

Great customer service

We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.

Customer · 19 February 2021

Agent replied · 23 October 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

1/5

Trustpilot

This review relates to Savills' affiliate Dream Estates Croatia

This review relates to Savills' affiliate Dream Estates in Croatia. I am not quite sure why Savills chose this particular agent to represent them and allowed them to use their logo. The difference in customer service and approach is massive. Dream Estates bring this company into disrepute. I contacted them for evaluation however it took months to get a response, they provided partial information about their evaluation process, causing unnecessary delays. Savills, if you are reading this, I suggest you to find another professional agent in Croatia to affiliate with or invest some time to offer Dream Estates basic customer service training.

Aida · 15 August 2024

5/5

Trustpilot

The Ethos of Savills

The ethos of Savills, and thus its dedicated Staff, places ‘property interest’ at a different level to other competitors. From the start of our engagement with Savills, initially with Ms Amy Hart and then followed through expertly by Ms Sarah-Jane Bingham-Chick, there has been an understanding which has prevailed way above the ‘property transactional’ process to one of ethics and empathy, in appreciating the atmospherics of a recent family bereavement, and the inevitable ‘passing on’ of a treasured family home.

David · 4 March 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave such a kind review. We are glad to have been able to help you during this difficult time. We hope to work with you again in the future.Regards,Amy and Sarah-Jane

5/5

Trustpilot

Great experience!

We recently bought a house listed with Savills and their team has been super helpful and supportive in the process.Special thanks to Natalie from the Loughton office!

Jack · 9 October 2022

Agent replied · 23 October 2024

Thank you so much for your review, it is much appreciated. We wish you all the best in your new home!Regards,Natalie & Savills Loughton

5/5

Trustpilot

First time using Savills

I used Savills for the first time on the 22/02/2022. I have not had the best of luck with estate agents at and unfortunately Savills comes with the reputation of being quite pretentious, however I could not speak more highly of my experience. I was met in the pouring rain by Mark Fell from the Waterloo office and he automatically greeted me with a smile and apologised for having me wait in the rain despite him not being late I was just super early! He was super professional, kind, thoughtful and considerate. He showed me 2 properties and was very transparent about both. He continuously answered all of the questions that I had and followed up our viewing with the promised paperwork. I would definitely use Savills again based on my recent experience and I would hope that all lettings negotiators have his knowledge, expertise and impeccable customer service! He has raised the bar very high!

Miss · 23 February 2022

Agent replied · 23 October 2024

I appreciate your kind words and I am so happy to have been able to assist. Please feel free to reach out again if there is anything else you need.Regards,Mark

5/5

Trustpilot

I will always recommend Savills

I will always recommend the services at Savills Tunbridgewells for anyone buying or selling. They have supported me all the way during both of my house sales. One being a garden land plot the other my cottage. The Team that stood out for me was firstly Becky for her constant support and understanding. Ruth for her skills in showing perspective buyers our sales and for relaying the viewings back to me.I would definitely be happy to work with Savills again in the near future.Best regards Matthew Cross

Matthew · 17 February 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave a review. We appreciate your kind words and are so glad we were able to help you with your recent sales. We hope to work with you again in the future!Regards,Becky, Ruth and the Tunbridge Wells Team

5/5

Trustpilot

I would like to thank Mike and Savills…

I would like to thank Mike and Savills Tunbridge Wells Front Office Team for all the help and support they have provided throughout our letting process. Such a professional approach, many thanks indeed!

Asli · 20 December 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave a review. We really appreciate it and are glad we were able to help with your letting process.Regards,Mike and the Tunbridge Wells team

1/5

Trustpilot

I would like to warn first-time buyers…

I would like to warn first-time buyers at Saville online auction: please don't make the mistake of thinking it's easy to buy a house at an auction with a bridge loan.My daughter bought her first property at a Saville auction without having a lawyer read the auction fine print. She had to pay £10,000 for the seller's legal fees, which was included in the contract. Additionally, she could not get access to do a survey report to submit to the lender, resulting in missing the deadline by one day. This led to a £1,000 fine for late payment, on top of her solicitor fees and stamp duty. Furthermore, the property is not on the land register. Be careful, it can be very costly.

V · 5 August 2024

1/5

Trustpilot

They ran away with my weeks holding deposit and gave the flat to someone else

I thought Savills was meant to be a reputable company but are actually very shady. I paid in a weeks rent as a holding deposit in December. They reassured me everything was ready for the move-in date, but on the very day of the move-in called to say that references had not been completed by the referencing company and that the only way is to pay a year of rent upfront, which I refused (this was never discussed previously). Even though the payment site states clearly that the holding deposit will be refunded unless the tenant pulls out of the offer, or should they provide inaccurate details, they have still not returned the deposit and are not responding to emails.

Linn · 2 February 2022

Agent replied · 23 October 2024

We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.

1/5

Trustpilot

Absolutely shocking absence of service

Absolutely shocking absence of service. We purchased a property through auction from Savills and since completion have been calling and leaving messages so we can get the keys. Got an email today saying they will send the keys ‘ when they get a chance’. Expect better from Savills. .

Fiona · 18 July 2024

Agent replied · 23 October 2024

Hi Fiona, we are speaking to the Auctions team; could we request you email the buyer details and your contact information to socialmedia@savills.com so we can resolve as a matter of priority please?

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