Trusted Agent profile · Ealing
★★★★★
1,994 reviews across 2 platforms
3 The Green, London, W5 5DA, Ealing, W5 5DA
Savills's office in Ealing, at 3 The Green, is rated 4.2 out of 5 across 1,994 reviews on two platforms, including 181 Google reviews rated 4.7.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills have been excellent…
Savills have been excellent in finding a new tenant for my flat and the process was smooth and faultless. Thanks to Georgina, Sezen and the lettings team for being so helpful, excellent communication and an all round positive experience.
5/5
TrustpilotAmy was friendly and professional…
Amy was friendly and professional throughout and we achieved very nearly the asking price inside two weeks. Completion then followed in two months which is very good. Fully recommend.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotOutstanding Estate Agent
Savills sold our house in Balham in 2 days and got an offer OVER the asking price. David Stafford is efficient and knowledgeable, I would highly recommend Savills in the Nightingale Triangle to anyone needing to sell their property.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotZach Madison - Great Agent
I have worked with Zach Madison on a number of transactions. Zach was a pleasure to deal with and extremely helpful in getting sales over the line. I look forward to working with Zach again in the future.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotListened to my requirements and found me an excellent rental
Joshua listened to me when I described the kind of house I was looking to rent, and came back not long afterwards with a very suitable property. He liaised with the landlord and myself, everything went smoothly, and the adminstrative side of things was handled efficiently by Savills office. I was very pleased with how well things went, as I had been looking for properties to rent for some time before contacting Savills.
Thank you for your lovely review, Margaret. It was a real pleasure being able to help you and hope you enjoy the new home.Regards,Joshua
5/5
TrustpilotExcellent service and experience
Savills has been excellent to deal with from start to finish. Ben Rivett is a great agent and we felt in very experienced and capable hands with him. I wouldn’t hesitate to recommend either Ben or Savills in the future.
1/5
TrustpilotNo Contact
Why does it take 15 days despite daily chasing on line to provide me with contact from their S Goa agent . I wish to both rent and buy a property.
1/5
TrustpilotBeware of fraudsters - Savills St.John's wood branch who coerced with the landlord
I like to warn people of Savills (St.John’s wood branch). I rented out a flat in Eamont court in Jan and moved in the beginning of March. Despite stating my health issue(chronic migraine) and asking for details on any planned repair works in the building, Savills and the landlord lied to me and didn’t reveal it. I figured this only in June when I received an email about planned repair works for 5 months from July. When I confronted Savills and the landlord, the landlord repeatedly claimed they were not aware. But later confessed they had received info about the repair works in Jan!!! Further, the break clause that was agreed was manipulated which forced me to live there amidst the noise. If this was not enough, when I moved out, the landlord claimed they had cleaning issues. So, I agreed with Savills on Dec 7th to get the professional cleaners I engaged with at the time of moving out to fix them. On Dec 8th, Savills and Landlord claimed the flat is occupied and the cleaners won’t be allowed. From Dec 7th to Dec 8th, in a matter of less than 24hrs, they claimed the flat was occupied. Today I found out that was a lie. Savills and Landlord together lied to me. I warn people to beware of these fraudsters who trap people!!!
We are very sorry to hear about this negative experience. We take great pride in providing excellent service and are disappointed to hear we fell short of that. Can you please send more details to socialmedia@savills.com so that we can investigate further?
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
5/5
TrustpilotKirstie was amazing and so was Sam
Kirstie was amazing and so was Sam. These 2 people helped us tremendously with our move. Kirstie helped us every step of the week, gave me great communication and the experience was way more pleasant and helpful than I could have ever imagined. Very happy with EVERYTHING.
5/5
TrustpilotSophie Candlin, Savills.
Sophie Candlin was excellent from start to finish. Facilitated all our viewing requests/times, followed up promptly, answered our questions accurately, and assisted in ensuring that our references were complete within our short time-frame. Thank you Sophie.
It was my pleasure, William. I'm very happy everything worked out for you. If you need anything else please do not hesitate to call me.Regards,Sophie
4/5
GoogleErick Dos Santos showed us around when looking at flats. On time and knew the property. Good follow up and advice on solicitors and surveyors who were very good
Thank you so much for reviewing the service provided by Savills and Erick. I am delighted that you received an extremely positive experience. If we are able to assist you with any other property related matters in the future, please do not … More
1/5
TrustpilotMoney grabbers
Savills owns the car park in Knights Way Tunbridge Wells, a car park in a retail area where you get to watch movies, bowling, eating and a gym!However if you stay for over 4 hours you get a £60 parking fine, disgusting as there is no parking validation at any of the establishments. (No joke, you are not even allowed to return) Heaven help you if you wish to support local retail or spend time using the local offerings.Well done Savills, your ridiculous practice has stopped a retail customer from visiting an establishment where he was a member, absolutely petty.I have left a reviews on said establishments website explaining exactly this so they are aware why they are losing footfall.
We are sorry to hear about this experience. The retailers do validate parking but appear not to be proactive in telling customers this. Please email us at socialmedia@savills.com so that we can further assist you and rescind the ticket.
5/5
TrustpilotSt John's Wood Office
Mr. Aziz Shah at Savillis St John's Wood Office has been extremely helpful. It is the kind of agent that you can really trust when you are looking for an apartment.ThanksSotiris and Dimitra
Thank you for the kind words, I am glad that I could make your move smooth and have enjoyed the property. Hopefully we can be of assistance in the future. Thanks. Kind regards, Aziz
5/5
TrustpilotRolls Royce service
With 3 sales and 1 purchase over the last year I have had the pleasure of working with Savills on many levels both in the type of property and the value range. Throughout each transaction they have performed to a very high level delivering all you can ask of an agent but most impressively with follow up after completion to make sure all has been in order. The whole team are friendly with an excellent sense of humour which helps alleviate the natural stress moments that always come when buying and selling property!Highly recommended.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
1/5
TrustpilotA house “all included” without part of the furnitures
Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
TrustpilotExcellent service from Savills
Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly
Thank you, Sue - it was our pleasure.Regards,Matt
1/5
GoogleEaling - Residential Letting We have experienced terrible customer service, with this branch over the past few months, in relation to renting a property in the area. After providing all relevant information quickly, and further explanation regarding circumstances and the purpose of our move, a seemingly disinterested employee promised to respond once a dialogue had been established with the landlord on a property Savills managed on their behalf. An offer was made and rejected, with very little explanation. Especially, when the main reason for not taking the process further was based on the offer being too low. This became seemingly redundant based on the email received by my partner stating that the offer we gave, only a few weeks before, was now the asking price. In our opinion this created a very distrustful image of the company, and it's processes further reinforced by the fact they sent the email to my partner and not me. I rang and emailed again to follow up on the reduction, only to be met with further promises that I would get more information once the landlord has been spoken to, which had been promised to be the next day. It has now been a week without any further information. All information we have provided has been swift and all evidence shows us to be reliable tenants, given the rent we currently pay is far more than the current asking price. There seems to be no logical reason for this poor transparency and we would appreciate a more direct and honest response from Savills if they value customer feedback. The only redeeming aspect of this branch, currently presides with a Residential Letting negotiator, who has been very communicative and helpful, but sadly this is not a redeeming quality for any further interacting with the branch or company in the future.NegativeResponsiveness, Quality, Professionalism
Dear Samuel, Savills try to give the best possible service and we are sorry to hear your feedback. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to us directly at lettingscustomerservices@savills.com
5/5
GoogleWe have just bought a house from Savills. We found them to be professional and informative - with the initial viewing of the property. Whilst they represented the seller - we found that they were able to also provide support and advice to us as buyers as well. We are pleased with the service provided - especially during the Covid period - they continued to work tirelessly to ensure that both parties were catered for. Stuart B from the Ealing office was very personable!
Thank you so much for reviewing our service and I am delighted we exceeded expectations. I hope you move went smoothly and you enjoy your new home. Best wishes Christopher Bramwell - Savills Head of West London residential
4/5
TrustpilotThe service was predominantly good
The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.
We are so pleased that everything worked out successfully for you, Jak. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat service and help
Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotGreat service
Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.
Thank you for your kind words. I am happy to have been able to help you and hope to work with you again in the future.Regards,Danielle
1/5
TrustpilotTerrible experience with the lettings…
Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotTruly the worst experience of my adult…
Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
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