Savills Ealing reviews

★★★★★ 1/5

Trustpilot

Very limited input

Very limited input. Basically 'pile it high'

Muppet · 5 October 2026

★★★★★ 5/5

Trustpilot

Ben and Luke at Savills SJW

Ben and Luke at Savills, St John’s Wood branch, really did make our whole experience seamless and swift. They were professional, efficient and always communicated with us clearly at every stage. Thanks for making this an easy and enjoyable process- we are delighted to have purchased our flag through yourselves!I highly recommend to all future clients.

Consumer · 22 July 2024

★★★★★ 5/5

Trustpilot

Savills did a great job for us

Savills did a great job for us. Claire was very good with the viewings and usually left us notes after each one to give us initial feedback. In the later stages, Matt Orchard did a good job chasing solicitors in pushestowards exchange and completion.

David · 27 March 2021

★★★★★ 5/5

Trustpilot

I had the pleasure of working alongside…

I had the pleasure of working alongside Michelle Rowe & Daniel Tarrant at a site launch recently. They were both extremely friendly, approachable and professional in the way in which they dealt with myself as well as the clients at the event and it truly was lovely to be able to work side-by-side with colleagues from different areas within the marketplace and form incredible relationships with them. I look forward to working with them again in the future.

Mia · 20 February 2023

★★★★★ 1/5

Trustpilot

Over value and lie

Great with probate - we had Savills attend to carry out the probate valuation with a family member and his girlfriend. Even though as executors we had carried out 3 valuations with 3 local agents which all came back with similar valuations. Unfortunately one family member wasn’t happy with the true value of the property so we agreed to 3 more valuations from his (girlfriends) chosen agents and Savills ended up being one of them. The rep was excellent he listened to the girlfriends description of the property even though both the grandson and girlfriend had only been over a few times over the years his grandparents had been alive (unfortunately they fell out over money). He did ignored the executors and never shared the valuation with them as the law states he should have done. He did as asked and valued the property at £100k more than every other agent did. So if you want a unrealistic valuation which will only be reduced once the mortgage companies value the property or better still you then have to pay for a RIC’s because the agent has given a false valuation you can count on Savills to do this for you.

Mat · 11 December 2022

★★★★★ 5/5

Trustpilot

Excellent

We have been extremely impressed with Savills Newbury. We chose Savills because from the first conversation, the team was professional, knowledgeable and projected a genuine warmth and interest in our property. Everyone we have dealt with has been a delight, and we would like to give a specific recommendation for Cameron Power. By coincidence, we are working with Cameron on both sale and purchase and he is exemplary in all respects. Cameron has a wonderful rapport with people, combined with being super efficient, pro-active and knowledgeable about all the mechanics of buying and selling property. Cameron has gone above and beyond to ensure that everyone has the information they need and to sort out any issues calmly and professionally. Above all, as his clients, we really feel he is taking care of our interests - and the whole chain. If we ever move again, we will call him for sure!

Customer · 5 December 2022

★★★★★ 5/5

Trustpilot

It is a absolute pleasure and delight…

It is a absolute pleasure and delight to deal with Alice Stone. She is always friendly, caring, happy to help and will always go the extra mile to help me. Nothing has ever been too much trouble for Alice whether it’s to change jobs round, getting back to me with confirmations or to answer questions. She is always quick to respond. I always look forward to speak to Alice, she will always make time to have a lovely chat with me. I look forward to carry on working with Alice.

Sonia · 1 December 2022

★★★★★ 1/5

Trustpilot

Another estate agent

Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers

Robert · 3 October 2024

★★★★★ 5/5

Trustpilot

We had a great experience with Savills

We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!

Sarah · 11 April 2024

★★★★★ 5/5

Trustpilot

Our sales liaison person was Claire…

Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER

Roy · 22 November 2022

★★★★★ 5/5

Trustpilot

Matt Orchard was a super star from…

Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.

Emma · 11 October 2022

★★★★★ 5/5

Trustpilot

Olivia has been very helpful in dealing…

Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional

Ronak · 9 November 2021

★★★★★ 1/5

Trustpilot

Issues with Deposit Return

The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.

Myo · 15 November 2024

★★★★★ 1/5

Trustpilot

I been working with sale man call will…

I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.

Vinitha · 17 November 2022

★★★★★ 5/5

Google

I was able to meet with a wonderful estate agent called Younus in the process of looking for a new property to rent. Younus was very quick to assess my requirements for the property and found several fitting places all of which were within my budget and exceeded expectations. He was courteous and professional and when I settled on a place to rent his expedience was noteworthy. I was able to see the flat, put in my offer and receive an initial confirmation within the space of 24 hours. Younus was also very transparent with the fees I'd need to pay to Savills and my Landlords, which is a priority for us all without question. A very positive experience.

My · 24 October 2019

★★★★★ 5/5

Google

Stuart Balfre provided an excellent service. He was very helful and pleasant and full of knowledge. Highly recommend Stuart to assist in looking for a property to buy. Stuart was available to take phone calls and never minded being asked endless questions. He also phoned me regularly to keep me informed of the sale progess and check if I needed advice. Stuart also liaised with the solicitor that Savills recommended (who was excellent) and helped find a mortgage broker (also excellent). He kept the seller and us, the buyers, informed throughout the process. Bought 576 Bromyard Hse. Yvonne Omisore 4 September 2019

Yvonne · 24 October 2019

★★★★★ 5/5

Google

I had been looking for a property in the Ealing/Acton area, and having been previously burnt a few months prior do to a purchase falling through, I had little faith in Estate Agents. Stumbled upon a new build being sold by Savills that I was interested in. Although other Agents were present during some viewings, my main point of contact from the first phone call was Stuart. He was an absolute pleasure to deal with - always calm, collected and polite. Something I haven't always experienced with the dreaded Estate Agents!! He did everything within his capabilities to ensure a smooth transaction throughout. Due to me being out of the country, he had to deal with my mother on a few occasions and even she was singing his praises - and she's a difficult woman to impress!!! Based on this experience I would recommend Savills and Stuart in particular! Thanks!! :)

Gwenno · 24 October 2019

★★★★★ 1/5

Trustpilot

Dreadful management

I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.

Martina · 14 November 2022

★★★★★ 5/5

Google

I had a positive experience with Savills Ealing. Stuart Balfre was extremely efficient. He made the sometimes stressful process of buying a property much easier by having a straightforward and helpful manner. It was a pleasure to deal with him.PositiveResponsiveness

Zina · 23 October 2021

★★★★★ 1/5

Trustpilot

Horrendous Service

Terrible service - we have moved into a flat managed by Savills, and we have had nothing but headaches during the entire process. Firstly, the referencing process is terrible, we ended up missing our move in date by a week, but were told they could not change the date we started paying rent from to reflect this, despite none of the delays being our fault. They even asked me for my birth certificate the night before we about to make a 6 hour drive to move in - AFTER we had paid the deposit and first months rent, why not ask for this before hand?? So we didn't know if we were able to collect the keys or not the next day - causing much stress after we had already packed up our house. We arrived on a Saturday, and had to get the keys from a security guard - which was fine however despite being told multiple times we would be emailed a Welcome Pack, we did not receive this until 24 hours after moving into the property, meaning we had no idea how to turn on essentials such as heating and hot water as this was not straightforward. We also were not able to access the meter reading at all to setup our energy accounts. To sum up, service is horrendous, painfully slow and you will be waiting hours if not days for a response, and every time you call to chase they say someone will get back to you that day, but they never do. Savills have caused us a great amount of stress and difficulty during our entire moving process.

Jacob · 6 November 2022

★★★★★ 1/5

Trustpilot

No accountability

No accountability, sloppy & Rude. Experience over the years with Savills. When looking to buy, they develop an opinion of you when you walk through the door. Be sure to wear a suit and stick a spoon in your mouth. When viewing a property make sure you can work around their agenda and remind them to bring the keys. The letting experience is horrendous. We have watched people come and go here. Noone is inducted with the correct information, they just leave people to it expecting other residents to help out. If you complain you are seen as a major irritation. How can anyone stay in business with this attitude! Their staff need training from top to bottom. Complaints Team, please do not recommend I contact you. We have spoken in the past, your complaints procedure is ineffective. In itself encourages bad behaviour from top to bottom of the organisation.

Hester · 7 September 2019

★★★★★ 1/5

Trustpilot

Terrible estate agent who rather wait…

Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?

PATRICK · 25 October 2022

★★★★★ 1/5

Google

I can’t say that I have ever had a bad experience with the Sales team at Savills, they are always super professional and helpful. However, my experience with their property inspector this morning was super unprofessional. The lady, Debbie, showed up 22min late and didn’t think it was necessary to let me know and when I called her she said it wasn’t her “fault that traffic is bad and there is not enough parking”. She didn’t know the area and hence the delay. No respect for people’s time or work schedules. When she finally showed up, she entered without saying hello or taking off her shoes. Instead of a 15 min appointment, she was done in less than 2 min and said her colleague was dealing with an issue, that she was asked to look into. On her way out she said she still insisted the delay wasn’t her responsibility and that she would now be 20 min late for her next appointment- and she wouldn’t apologise again and she just left without saying goodbye. Please learn to manage your time better and please learn to take off your shoes before entering people’s homes!

D · 23 October 2022

★★★★★ 1/5

Trustpilot

AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Tristan · 21 October 2022