Trusted Agent profile · Ealing
★★★★★
1,318 reviews across 2 platforms
Unit 203, Victoria Road, North Acton, W3 6AD, Ealing, W3 6AD
LiFE Residential's office in Ealing, at Unit 203, is rated 4.4 out of 5 across 1,318 reviews on two platforms, including 357 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. LiFE Residential West London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotAshleigh does a wonderful job
Ashleigh does a wonderful job of managing my tenanted flat - including dealing with difficult tenants ! I also feel I am getting a very fair rent
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotI am very happy with the services…
I am very happy with the services provided by my property manager Leo Leong in respect of the property at 27 College House. I’ve found Leo very responsible, professional and efficient in his work. He has done a wonderful job and I wanted to say a BIG THANK YOU.
5/5
TrustpilotThe renewal process was made very easy …
The renewal process was made very easy with the help of the renewals team who followed up with the tenant, kept me informed and sorted all of the paperwork. I was really pleased with the excellent service I received and it was a relief not to have to worry about it all. Thank you.
Thank you for your feedback Natascha ven den Bergh. We are so pleased that our renewals team made the process easy for you - that's just what we want! We are glad we managed to take the stress off of you too. Thanks again for your comments - we really appreciate your time 😊
5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby Gooptu from Renewals Department was amazing
As tenants, we are very happy with all the work Abby has done for us. We wanted to express our gratitude for her swift and diligent work in liaising with our landlord regarding the rent negotiation.
5/5
TrustpilotEfficient and prompt service
My tenancy renewal was handled very efficiently and promptlyby Ludmila. No complaints.
Dear Peter, Thank you for taking the time to leave such a great review regarding your experience with Ludmilla. Kind regards, Negin, Customer Relations Team
4/5
GoogleFarah Karimi has been very responsive in getting the issues sorted after she became my property manager. She was quick in turning around with emails during my move out and everything related to it. Thank you!
4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
5/5
TrustpilotGood at finding good tenants quickly
We let out a good number of flats through Life and have just been taken safely through a period of multiple renewals with no significant voids - these guys are great at finding good tenants quickly and keeping us well informed at every stage of the process. Generally excellent service on sales/management side.
Hi Thomas, it's great to hear that you would rate our service as excellent. We're glad we have been able to help you find good tenants for your properties and always keep you in the loop. Thanks very much for your feedback, we really appreciate it 😊
5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
5/5
TrustpilotLauren gets it done
In these challenging times Lauren did an excellent job in renewing our rental agreement with our existing tenant. This was handled with her usual efficiency and professionalism in respect of both parties. There's never any need to chase Lauren she keeps you on the ball.
Hi, thank you so much for your feedback!
5/5
TrustpilotPooja Pandya - great agent!
Pooja helped through our contract renewal process, she was so quick in liaising with the landlords and coming back to us and generally made the process so smooth. Definitely the best agent we have worked with!
5/5
GoogleMy property manager Cassandra Asak is outstanding, very professional, great communicator and an asset to Life Residential.PositiveResponsiveness, Professionalism
5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
5/5
TrustpilotKind, responsive, helpful
I’ve been in contact with multiple people from the company, with the main one being Claudio. I’ve been renting for a few months now and they have been nothing but extremely kind, responsive and useful. They always respond within the day and it’s very easy to reach them and work with them.
5/5
TrustpilotThanks to Lorrell Fowlin
Getting the deposit refund involves lots of communication and paperwork but Lorrell did follow up and monitor the whole process closely. She did a good job in helping me to go through the process, million thanks!
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth, our property manager has been handling the tenancy of our apartment for the last couple of years or so. She is professional, timely in her communication and handles various issues relating to the tenancy with efficiency and speed. We are very pleased with her professional performance.
Hi Voon Kar, thank you for your review on Szilvia and the service she provides managing your apartment. We're pleased to hear that you are satisfied with her performance and we hope that you continue to enjoy letting and having your property managed by LiFE.
4/5
TrustpilotFast response, helpful staff
Generally very fast response, helpful advice and pretty quick to get issues sorted. Always polite and professional and usually get a response on the same day of issues being raised.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotEfficient renewal experience
Efficient renewal experience. Thanks for Abby's help.
Dear Qiunhan, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
1/5
GoogleHello everyone, I am a friend of Catherine, who started to rent a flat through this agency a month ago. I want to admit that this agency is worst I have seen in London, please never deal with them. They promised my friend that they will change the washing machine and fridge and also the electricity and furniture as it is not in a working condition, but after one month they were only capable to change the washing machine with full of scratches on the floor and damaged the furniture. And it is not the end of the problems. What a shame for this agency !
5/5
GoogleThis is our second time using Life Residential (LR). LR can quickly find us a new tenant. Bruce has followed our case closely and kept us informed of all details. The new tenant moved in as smoothly as scheduled. We are happy with the service provided by LR.
Hi Kam, thank you for your feedback. We are pleased to hear that LiFE helped you find a new tenant for your property and that it all went to plan.
4/5
GoogleAfter a previous horrible experience with the property management aspect of Life Residential, having Lord Cobblah cover my 2nd moving in process was reassuring. He is pleasant, accessible and thorough, which makes interacting with him a pleasure. His professionalism deserves 5 stars. In general, Life Residential's strength is that they offer modern, beautiful apartments, which is why I rented with them again. However, things seem to break down where property management is concerned. For example, having cleaning done properly prior to move in and having maintenance issues corrected in a timely manner are issues that make the experience immensely stressful. I suspect this isn't unique to Life Residential, and their staff do make an effort to be pleasant.
1/5
GoogleHi there, my name is Valeria, and I am a friend of Catherine. She rented a flat through this agency a month ago. From my side I can advise potential rental seekers agencies not to deal with this agency because they do not meet their job expectations at all. As a lawyer, I can see that there are some aspects of the contract which has not been fulfilled at all. Therefore, there is a question coming up. Why my friend paid the upfront payment without satisfying her needs at the primary level? The agency has already been given a month for dealing with all issues. However, it did not solve these problems, and therefore the investigation can take action.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential West London hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ealing.
