Trusted Agent profile · Ealing

Dexters Ealing reviews

4.4

★★★★★ Great

2,220 reviews across 3 platforms

2 New Ealing Broadway, London, W5 2NU, W5 2NU

Dexters's office in Ealing, at 2 New Ealing Broadway, is rated 4.4 out of 5 across 2,220 reviews on three platforms, including 338 Google reviews rated 4.7.

Google logo

4.7 / 5

338

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,880

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

5/5

Google

Angel Bedel, lettings consultant, contacted me after I registered my details with Dexters in Ealing. From the start, Angel was very attentive in listening to what was important to me in a property, and suggested some lovely properties that were matched to my priorities. She was proactive, helpful, friendly, and communicated thoroughly. With her direction, I visited three properties that were close to what I wanted, and then a fourth property which was the one I chose. The whole process went smoothly and quickly and was very clearly explained by Angel and her colleagues. Thank you to the team. I am looking forward to our continuing relationship as the tenancy commences.

Laura · 24 October 2022

Agent replied · 23 October 2024

Dear Laura, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I was looking for a 1 bed to let and it was incredibly competitive! Although I didn't end up letting through Dexters I wanted to thank Angel, who supported us through this stressful market. Angel was very supportive, understanding and respectful. She is very humanistic and cares for your situation. I had to cancel an appointment due to workload, Angel was so understanding and cheered me on to get through it! I really appreciated Angel's support through this time, and can't thank her enough for the kindness she showed me.

Suryani · 24 October 2022

Agent replied · 23 October 2024

Thank you for your review, and mentioning your experience with Angel in our Ealing office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Firstly, the service we have received from all the Dexters offices we have dealt with over the past month has been second to none and we would recommend to anyone. Today we met Anthony Barnes who helped us find our dream properly to let. He was friendly, extremely helpful, knowledgeable and most importantly honest. He gave us the best sound advice and treated us with absolute respect. He is a true professional and thanks to Anthony and the impeccable service we received today, not only will we be renting through Dexters but I will also now use Dexters for renting out the property I own and for any other future properties I buy or let. THANK YOU, Anthony and to the Dexters Ealing branch! KatherinePositiveResponsiveness, Quality, Professionalism

Katherine · 24 October 2022

Agent replied · 23 October 2024

Dear Katherine, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

Agent replied · 22 October 2024

Dear Craig, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

Agent replied · 22 October 2024

Dear Caroline, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Elli, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

Agent replied · 22 October 2024

Dear Millie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

Agent replied · 22 October 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Had a pleasant experience here at the Ealing branch. Excellent service and friendly staff - thank you to Mehak who was incredibly helpful and made my experience smooth from beginning to end. Really appreciate the time and effort she put into us. Highly recommend!

Nayab · 4 December 2024

Agent replied · 11 December 2024

Dear Nayab, Thank you for taking the time to leave a wonderful 5 star Google review. Mehak will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

Agent replied · 22 October 2024

Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

Agent replied · 22 October 2024

Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters worked hard to find us new tenants after our original lovely tenants moved out - in particular Camila was brilliant at ongoing communication and updates, giving advice about the market and remaining agile to our requests as the offers came in. We ended up with tenants we are very happy with. Thank you Camila and team!

Lara · 26 April 2024

Agent replied · 23 October 2024

Dear Lara, Thank you for taking the time in providing such lovely comments about Saif in our Ealing office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Very professional staff

Leighton was very professional and helpful. Renting with Dexters was made a painless process as a result! Would recommend

Dan · 19 June 2026

5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

Agent replied · 22 October 2024

Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024

Agent replied · 22 October 2024

Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

Agent replied · 22 October 2024

Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros is always ready and willing to…

Petros is always ready and willing to help with anything relating to the property. Always kind and professional.

Hanisha · 22 June 2026

5/5

Trustpilot

Dexter managed a very difficult…

Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.

Arianna · 21 October 2023

Agent replied · 22 October 2024

Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I had the privilege of collaborating…

I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.

Ali · 4 December 2023

Agent replied · 22 October 2024

Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Devon, our agent, could not have been more helpful and efficient; we found and secured the property we wanted very quickly with Devon's help, and he and Rohan were amazing at taking us through all the checks and updates along the way and always on hand to answer any questions. I would thoroughly recommend this fantastic team! Leigh Maynard

Leigh · 25 February 2024

Agent replied · 23 October 2024

Dear Leigh, We really appreciate you taking the time to leave such lovely comments about Devon. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

100% positive experience

We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.

Poppy · 26 June 2023

Agent replied · 22 October 2024

Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Moving from what had been our family…

Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.

Alan · 9 May 2024

Agent replied · 22 October 2024

Dear Alan, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service from Dexters

Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻

Daniel · 22 May 2022

Agent replied · 22 October 2024

Dear Daniel, It’s great to hear that you have had a brilliant experience with Joseph. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you so much Sarah

I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.

Raza · 18 May 2022

Agent replied · 22 October 2024

Dear Raza, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters manages three flats for me

Dexters manages three flats for me. Graziana is so easy to talk to, I appreciate her advice and her efficiency. I think she would be very good communicating with the tenants too, even when it might not be an easy conversation. She takes the stress out of it for me and is always up beat which I appreciate. Many thanks for your help.

J · 17 November 2023

Agent replied · 22 October 2024

Dear J Ozwell, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Ealing

How many reviews does Dexters Ealing have?

Dexters's Ealing office has 2,220 reviews across three platforms: 338 on Google, 2 on Facebook (across the whole business), 1,880 on Trustpilot (across the whole business).

What is Dexters Ealing's rating?

Dexters Ealing is rated 4.4 out of 5 across all 2,220 reviews, and 4.7 out of 5 on Google from 338 reviews.

Where is Dexters's Ealing office?

Dexters Ealing, 2 New Ealing Broadway, London, W5 2NU, W5 2NU.

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