Trusted Agent profile · Durham
★★★★★
1,850 reviews across 2 platforms
1&2 Old Elvet, Durham, DH1 3HL
Robinsons's office in Durham, at 1&2 Old Elvet, is rated 4.8 out of 5 across 1,850 reviews on two platforms, including 93 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotRobinsons have acting as my estate agent
Robinsons have acting as my managing agent for my properties and then managed their sale. Both the rental management and sale were first class. I’d thoroughly recommend them.
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI can well recommend Robinsons Estate…
I can well recommend Robinsons Estate Agent Durham City. They sold my property quickly the staff were professional, courteous and communication was first class. Thanks again and especially to Mr Keith Mason Senior Branch manager 😊
Thank you for your review, Keith will be over the moon with your kind words
5/5
GoogleVery good experience. The house purchase transaction was completed professionally and very quickly. Very good contact with the agent.
Thank you Jarek, it’s very much appreciated.
5/5
GoogleJust bought a house through these guys and they were professional and polite throughout, so I would recommend them.
Thank you for your review
5/5
TrustpilotGood service and communication throughout
Really happy with the service provided by Robinsons to sell my property. Really good communication throughout.
That's awesome to hear! Communication is key, especially when it comes to something as significant as selling a property. Thank you for taking the time to review us. Senior ManagerKeith Mason
5/5
TrustpilotGreat service
Great service, the house was sold for a family member, from Keith valuing the property to completion ( lots of contact with Stacy). Would definitely recommend.
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotAbsolutely first class throughout from…
Absolutely first class throughout from initial valuation to completion .We were updated regularly and they always returned calls promptly .Particular praise for Stacey who went above and beyond to enable our sale to go through in a timely fashion.No hesitation in recommending this agent.
Hi Paul,This is a great review!!!Thank you so much for your very positive comments ref our Durham Office. The team including Stacey will be over the moon with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotWas very pleased overall
Robinsons were very good from start to finish and was always kept in the loop about what was going on. House sale took a little longer than normal due to COVID but went through smoothly never the less.
Hi Mrs Smart, Thank you for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.
5/5
TrustpilotRobinsons dealt with a house purchase
Robinsons dealt with a house purchase for me. They were very reliable. Always got back to me with questions and on the completion date they rang me and made my experience so enjoyable. Would recommend to anyone. Thank you
Hi Tracy,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service, Robinsons at Crook office were outstanding. Kept me up to date with the progress all the time, went very smoothly. Nothing was a problem to them. 5 Star service.
Thank you for the lovely review of our Crook office. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotStaff thanks.
Right from the start of the process all the staff where very helpful, communication and information was made available and was only a phone away. To all the staff who worked at Robinsons i just want to say Thank You.
Hi DavidThank you very much indeed for your positive review and 5 stars ref our Darlington Office. All the team will be delighted.Regards.Simon Wright.Director.
4/5
TrustpilotGreat service
I would give a 4 star review as they have been brilliant but the only issue I have is if they would get a out of hours number due to myself working shifts and having to wait til the following day for updates.
Hi JonathanThank you for your review and 4 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service, Claire that sold my house was amazing, and all the staff at Stockton branch are lovely helpful, thank you for selling my house so quick, so we could move back home to Wales. Gold star rating from myself and my husband
H HelenThank you very much indeed for your review and 5 stars. Claire and all the team at Stockton will be delighted. I will personally pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotThank you to the whole team at…
Thank you to the whole team at Robinsons Sedgefield for your excellent customer service and professionalism. From beginning to end the whole process of selling with you was stress free thanks to your enthusiastic, efficient and personal approach.
Hi Judith.Thank you so much for your review and 5 stars ref our Sedgefield Office.All the team will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotService was above and beyond exectations
Service was above and beyond what I had expected. All the staff at the Marton office were helpful and friendly. Any queries we had were responded to promptly and professionally. I would strongly recommend, particularly as their fees are very reasonable compared to local competitors.
Hi Mrs YoungerThank you very much for your kind words and comments with ref to our Marton office. The team will be thrilled with your review and 5 stars.Thank you for taking the trouble to reply.RegardsSimon Wright.Director.
5/5
GoogleRobinsons were absolutely amazing the staff are always helpful cheerfull and professional cannot fault them in any way and would recommend them to friends and family thank you all
Thank you very much Jackie
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. I would definitely use Robinsons to sell a house in the future. Communication was excellent and we opted for the package with solicitor fees included. All concerned worked closely together and everything was quickly and efficiently. Thank you.
Hi Susan.What a great review! Thank you so much. I will pass on your good wishes to the Durham office.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotIncredibly helpful and patient
Incredibly helpful and patient. I would highly recommend Robinsons.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotSelling a house with Robinsons estate…
Selling a house with Robinsons estate agent was simple & straightforward. The agent kindly conducted the viewings but kept us fully informed throughout the process. Even through a pandemic. I would recommend to anyone looking for a competent, professional service.
Hi Annette,Thank you very much indeed for your review and 5 stars. The team at Durham will be very pleased with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotSpennymoor branch is a great office
Spennymoor branch is a great office. Everyone I have ever had contact with have been friendly, polite and even more importantly, extremely competent professionals. I now won’t use anyone else!
Thank you for the lovely review of our Spennymoor office. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotVery personal service
Very personal service. Valuation and photos were made as stress free as possible. Good communication when booking viewings etc. A buyer was found quickly and I was updated with progress regularly. I felt well supported by the team and would use their service again.
Hi JaneThis is a great review so thank you very much for posting such positive comments.The staff at Stockton will be chuffed. i will personally pass on your good wishes to them. Thanks for posting your review.RegardsSimon Wright.Director.
5/5
TrustpilotSuper service from Sedgefield team
As always a super service from Jade, Sharon and Ryan in finding a tenant for our rental property. Good to have the team fielding the queries, updating web-site and carrying out viewings in a professional and friendly manner.
Hi Elizabeth,Thank you so much for your positive review ref our Sedgefield Office. The team there will be delighted. i shall pass on your good wishes to them.Regards.Simon Wright.Director.
5/5
TrustpilotFaultless
Great experience dealing with all the members of the Durham branch when purchasing my new home. A stress free experience from beginning to end!
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotHighly recommended
Lovely staff, always helpful and courteous. Efficient from initial contact to the day of the move. Thank you 5*
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
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