Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am very impressed with both Julie and…
I am very impressed with both Julie and Caitlin. Both delivered at pace and were exceptionally polite and very good listeners every single time I called. Even when I wobbled for words and had been a bit lengthily, they allowed me time to think and to speak. My experience with Pattinson Estate Agents was poles apart from that I had experienced other estate agents nationwide. Not just in Durham or Sunderland.I need no prompt to say I would 100% both recommend and use Pattinson again. Hazel
HJohn · 29 July 2022
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Made several enquiries to view properties and they rarely follow them up. Very unprofessional, don't seem to keep any kind of record or notes either. Also advertise properties that aren't even for sale.
Jodie · 30 August 2023
Agent replied · 11 June 2024
Hi Jodie. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number or email address you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotWendy Burbridge at Pattinsons was…
Wendy Burbridge at Pattinsons was brilliant, kept me informed at all stages and very helpful. Would definitely recommend and use again.
Joanne · 31 July 2023
★★★★★ 5/5
TrustpilotAbsolutely brilliant estate agents
Absolutely brilliant estate agents! After living in student accommodation for 3 years it was time to find a home. We spoke with several other estate agents about different properties and either never heard back or had very poor communication. Pattinson's got back to us immediately and booked us in to view a gorgeous rental (more than we ever expected to have for our first home!). We were kept up to date throughout the process, it was really easy and the agents were lovely to speak with! Once we were accepted they helped us move in ASAP and are continuing to help with our queries. All in all extremely professional, friendly, and well run estate agents - we will likely use them again in the future!
Robyn · 18 July 2022
★★★★★ 5/5
Trustpilot10/10 to Pattinsons
We found Pattinsons totally on the ball in every aspect of our sale. Everyone was up-beat and positive. Carly was tenacious and determined. Unfortunately we decided to delay our house move.
M · 20 August 2022
★★★★★ 5/5
TrustpilotWell done Cramlington Team
From the initial valuation and the production of virtual tour video every member of the Cramlington Branch have worked extremely hard providing a quality personal service, both on the sale and purchase. It's a very stressful time selling and buying however the staff always had time to listen to our questions and helped to make it all happen as smoothly as possible. Due to their knowledge of clients requirements the house was sold with 24 hours. Well done to every member of the Cramlington team you have all worked so hard. We thank you for your patience and understanding. 😃
FRANK · 4 July 2022
★★★★★ 5/5
TrustpilotThank you Wendy!
Without the help of Wendy throughout the sales process, I’m not sure how we would’ve coped! It was so reassuring to know that we had somebody on hand that was professional, friendly and gets the job done. She was always on hand to offer support and enable conversations between us and solicitors. If there was ever something that we needed advice on, or chased - Wendy sorted it.
Jacob · 14 August 2023
★★★★★ 5/5
TrustpilotA big thank you to Dean
A big thank you to Dean, Jason and the team at Jarrow Pattinson estate agents. Very efficient and first class service in listing and helping to sell our property.
Chris · 29 October 2022
★★★★★ 5/5
TrustpilotExcellent Customer Service
We purchased our new home with the help of Pattinsons. Very helpful and excellent customer service. Nothing too much trouble. A big thanks to everyone in the team, in particular Michael who was excellent in helping us throughout the process of buying. Would definitely recommend.
Steve · 28 June 2019
★★★★★ 5/5
TrustpilotFantastic and would highly recommend…
Fantastic and would highly recommend Lyndsay and the rest of the team at the Whickham branch. Looking for our first home to buy was stressful but with the help and service from the team we didn’t have to worry about a thing. Thank you again!!
Miss · 21 May 2019
★★★★★ 5/5
GoogleMy house had been on the market for a few months with a different agent but with no luck of even getting a viewing. I contacted Pattinson to have my house for sale with them also and within a week I had three viewings booked and the house sold!!! You can’t fault that service! Brilliant work from the David Gleason from the Durham office but the Seaham and Peterlee teams were also fantastic and of course the great negotiating from and Chloe and Megan in the Regional Team. Thank you.PositiveResponsiveness, Professionalism
Jonathan · 10 June 2022
★★★★★ 1/5
TrustpilotHorrific,
Horrific,Absolute bullies who treat you appalling, have no regard for your privacy or confidentiality and enter the property without you as the tenant permission, giving you the fright of your life and forcing you to write to your landlord and the managing director of Keith Pattinson. Avoid at all costs.
K.M · 3 March 2022
Agent replied · 11 June 2024
Can you provide us with more information like your email address and the property address in question to socialmedia@pattinson.co.uk? And we will look into this matter further. We take these kinds of issues very seriously and would never put undue stress on our customers.
★★★★★ 5/5
TrustpilotVery friendly helpful staff who…
Very friendly helpful staff who proactively market your property and provide regular updates to ensure the process is as smooth and straightforward as possible. They were realistictic with the property appraisal and market value which guaranteed a timely sale. Many thanks to Claire and Gemma.
Matthew · 12 May 2019
★★★★★ 5/5
TrustpilotFantastic Service
Had fantastic service and support from the Alnwick branch. Claire has been truly helpful and given me the advice I needed to help sell my late mothers home. A great team and I would use them again and recommend Pattinson Estate Agents to my friends.
Jane · 10 May 2019
★★★★★ 5/5
TrustpilotExcellent support
Moving is very stressful and I have found the help from Pattison extremely helpful in making this less stressful and I would continue to use these whether it was to buy or rent
Rachel · 21 April 2022
★★★★★ 2/5
TrustpilotTerrible repairs service
Currently renting a property from them, they bend over backwards to get you in but that's it, report any maintenance issues to them and nothing happens its up to the tenant to do all the chasing to get anything resolved, terrible service
Mark · 26 January 2023
Agent replied · 11 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, great communication skill, politeness and good personal relationship
Oluwatosin · 13 December 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotProfessional and helpful Estate agents
We decided to put our property on the market and the Pattinson's man who came out to assess it proved to be very knowledgeable, personable and professional in his approach. The property was sold fairly quickly and we felt that the agent was doing an excellent job .However, the deal hit several " legal" snags [sic] along the way and had it not been for the encouragement, knowledge and persistence of agent Meg at Pattinson's I doubt we would have sold the property. Thank you so much
Ian · 11 May 2022
★★★★★ 5/5
TrustpilotExperience at Houghton branch
I have had an excellent experience within the Houghton branch, corresponding with Susan and Carole. Both have been extremely helpful and professional in their conduct. They respond in a very prompt manner to any of my queries. I am very happy to have them assisting me in the purchase of my property.
Mudasser · 1 July 2024
★★★★★ 5/5
TrustpilotWould definitely use Pattinsons again
Would definitely use Pattinsons again. Katie in particular from team Durham was friendly, honest and helpful throughout the process
Annah · 7 August 2023
★★★★★ 5/5
TrustpilotSusan Davison From Jarrow
I can’t thank Susan Davison From the Jarrow branch enough for all her help with finding me a property and getting everything done fast especially with lots going on. She has been so understanding and friendly. Honestly thank you so much Susan
Miss · 9 April 2020
★★★★★ 5/5
TrustpilotGreat Service
During a very difficult purchase Beth Curtis of the Sunderland Branch was a great help where communications broke down with solicitors Beth pulled out all the stops to make sure completion took place would highly recommend
Rebecca · 17 September 2021
★★★★★ 5/5
TrustpilotLouise and the Blyth team. Thank you.
I've used the team at Blyth branch on more than one occasion in helping sell properties or find new tenants and never felt I've needed to use anyone else to do this for me. Thank you Louise and the rest of the team. x
Kevin · 21 May 2019
★★★★★ 5/5
TrustpilotSale of Holiday Lodge
After trying to sell a Lodge just north of Alnwick on social media for 18 months I contacted Kelly at the Alnwick office. We met and she took photos on the Thursday, got an offer on following Monday which was accepted! As executor of will was very happy to bring everything to a close. Many thanks again.
Sandra · 23 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
