Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotal Unprofessional Estate Agents
Arranged a viewing for 23 Elsing Close, only for a Pattinson representative to call me back asking to change it as they had double booked. They arranged the appointment for 2 days later. We arrived for our appointment 5 mins early and sat in the car as there was already another person viewing the property we waited for them to leave and as they did we observed another couple pull up and proceed to get out of the car and go into the property. I then walked to the door, at our precise alloted time, only to have a Pattinson representative ask if we could wait 5 minutes as there was already someone in there viewing the property. ??? NO, I told her we were not willing to wait again, as our original appointment was for 2 days earlier. How unprofessional are these people. Then, later that afternoon I received a text asking how our viewing went and would we please give our feedback. I called to give my feedback verbally and convey my total distane at their lack of professionalism. I then clicked on the link to post my review but I couldn't as it kept saying I had already completed the survey, even though I had not !!!!!. What a crock. We have a property to sell however, Pattinson Estate Agent will definitely not be handling our sale and I will certainly be spreading the word.
Mrs · 23 February 2023
★★★★★ 5/5
TrustpilotPattison Durham 5*
The team at Pattinsons Durham made life very easy to put our house up on the market from the initial phone call to receiving offers, highly recommend!
Kate · 19 July 2023
★★★★★ 5/5
TrustpilotLisa at Pattinsons Morpeth has been…
Lisa at Pattinsons Morpeth has been great as a letting agent. She is very helpful ,knowledgeable and easy to contact ,she always gets back to me promptly if I have any enquiries .
Claire · 10 January 2023
★★★★★ 1/5
TrustpilotPattinsons are Utter Cowboys and…
Pattinsons are Utter Cowboys and blatant Fraudsters. I was stupid enough to use them, Never Again
Ryan · 18 December 2024
Agent replied · 27 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 1/5
TrustpilotLisa sharp at the Morpeth branch
Lisa sharp at the Morpeth branch. Every phone call left me feeling like she cared more about the buyers 5 dogs and the furniture they had in storage than the family she was actually working for. We felt stuck in the middle between trying to accommodate the buyers via Lisa (she was relentless and to her credit was doing a fantastic job for the buyers, buyers own reviews of Lisa on here are testimony to this but wait… who was actually paying her had the sale gone through ??) and being let down by the housing developers delays. Some honest and constructive advice for Pattinson, you’re not just dealing with bricks and mortar, after the sale fell through less than two weeks before completion (I suspect you had more to do with that than you’d care to admit Lisa) my autistic child has refused to unpack their boxes and suitcase and put their bedroom back together and we are really struggling to bring her out of a shutdown that has persisted for over two weeks now. I recommend training for all staff in neurodiversity so you know what you’re actually dealing with when your customer advices you that this needs your understanding and consideration during the sale. On a separate issue and a word of warning to be aware, when the buyer requests details of your customer’s broadband provider, I advise you check what they are up to and advise your customer (that’s the vendor just in case you weren’t sure Lisa) accordingly. The buyers cancelled our internet by placing an order with BT to take over our line on a random date before we had even reached a point where contracts were to be exchanged, then pulled out of the sale but failed to cancel the order they’d placed with BT, this left us without internet for over a week while the cancellation process went through and the new order to reconnect us with EE was placed. Needless to say the stress caused by that final straw left the air blue 🤬
Helen · 30 January 2023
★★★★★ 5/5
TrustpilotActually listen to what you want and need!
Had my mams house valued a while back. Had 4 agents out inc Pattinson. Was still a sensitive time so we put it on the back burner until we are ready that’s 6 months or ago now and Pattinson are the only agents who have ever called to chat and we where we are with things. Beth spoke to us earlier and talked us through all the worries and concerns we have about selling. Finally feel ready to sell the house now getting a call every couple weeks was a reminder we need to get things sorted. Sunderland branch is a credit and flattens any horror stories about agents being magpies just getting you to list and sell for what they want and not you!!
Tony · 28 January 2023
★★★★★ 5/5
TrustpilotI would highly recommend Pattinson…
I would highly recommend Pattinson Estate Agents Whickham branch. When I walked in, I was met with friendly and helpful staff, namely Ian, Lyndsay, Tia and Taylor. The team went above and beyond to help me understand the process and make sure I was happy every step of the way. They were professional and knowledgeable at every interaction, taking the time to answer my questions. Ian gave me a free umbrella! They were also patient and understanding in what can be a stressful process. I am so pleased with the outcome and recommend this branch to anyone looking to sell or buy a property.
Stuart · 27 January 2023
★★★★★ 5/5
TrustpilotThe Auction Team were efficient…
The Auction Team were very efficient and although I didn't manage to sell my property via auction I was kept informed of progress every week without fail. All those I had contact with were professional and very pleasant to deal with. Special mention to be made of Natalie and Brooke who were particularly helpful and always very nice to speak to.
Kate · 15 May 2024
★★★★★ 5/5
TrustpilotExcellent service from Lisa Sharp at Pattinson, Morpeth
From the word GO Lisa Sharp at Pattinson bent over backwards to help us secure the house we wanted. However, despite the fact that our solicitor was ready to exchange on the date required by the seller, the purchase did not go forward because the other side were not ready. This pattern kept repeating itself until my husband and I completely lost confidence in their word and withdrew from the sale. Lisa Sharp continued to help us, finding a property that we could rent for six months with our pets. She was kind, understand and behaved with the utmost integrity and professionalism at all times. I could not recommend her, and the firm that she works for in Morpeth, highly enough.
Linsi · 19 January 2023
★★★★★ 1/5
TrustpilotRecent massive decline in services…
After 2 years of using Pattinsons as rental agents they've recently let me down in many ways. They are disorganised and have poor communications in the rental section. My complaints have been belittled and I feel under valued as a client.
Janet · 17 August 2023
Agent replied · 11 June 2024
Hi Janet, we are sorry to hear you have not had the experience we expect from our team. Can you provide the property address or contact information registered with us, like an email address or mobile number, to gdpr@pattinson.co.uk so we can investigate this further.
★★★★★ 5/5
TrustpilotCarly List @ Washington has been really…
Carly List @ Washington has been really great to deal with. Fab communication from the beginning and has helped us and kept in touch every step of the way so far :)
Emma · 9 January 2023
★★★★★ 5/5
TrustpilotChloe Ross and the Whickham team were…
Chloe Ross and the Whickham team were very friendly and kept me updated regularly. They made the process a lot less stressful!
Ben · 5 September 2024
Agent replied · 27 December 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 3/5
TrustpilotUseless rental department
The people in the shops are great but that’s where it ends, the rental department is absolutely beyond hopeless
Property · 22 October 2024
Agent replied · 27 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
GoogleKatie Moncrieff has been helpful, pleasant, informative and prompt in all of her contacts and meetings with me in order to help me sell my mother's property.
Janet · 10 June 2023
★★★★★ 5/5
TrustpilotGreat service from Pattinsons
Great service from Pattinsons, Hayley was very helpful and always responded quickly, ensuring the whole process was as smooth as possible.
Cath · 11 November 2023
★★★★★ 5/5
TrustpilotFirst class service from Pattinsons Alnwick
Claire at Pattinson Alnwick was a friendly, reassuring and diligent presence throughout the process of buying my lovely cottage. Excellent communication meant I felt in the loop throughout, the service was so personable at no time did I feel uncomfortable to phone with any concern or question, truly great service.
Joy · 9 May 2019
★★★★★ 5/5
GoogleMoving house is a stressful time but the staff here were very helpful and professional at all times
Paula · 2 November 2024
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
TrustpilotGraham at the Blyth branch is an…
Graham at the Blyth branch is an absolute joy to deal with. He kept me informed throughout with his brilliant personality and warmth it felt like I was talking to a friend! I cannot praise him enough for making a stressful process much more pleasant. I'll miss our chats! Graham you are an asset to the branch and I cannot thank you enough ❤️
Nicola · 28 February 2024
★★★★★ 4/5
TrustpilotIt was ok and the team members did a…
It was ok and the team members did a great job. They are customers friendly.
· 12 December 2024
Agent replied · 27 December 2024
Thank you so much for this review!
★★★★★ 2/5
TrustpilotTerrible
I would have given Pattinson more stars but they recommend a conveyancer and I was ripped off. Do not use any solicitor that Pattinson recommend!!! I ended up paying more than double the price that I should have paid. Terrible experience!
Donna · 20 July 2023
Agent replied · 11 June 2024
Hi Donna. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotThank you Pattinsons
Thank you Pattinsons, so easy to deal with! Comminications was great and less than a week turn around and we had our keysShout out to Dean and Cerys Highly recommend
Scott · 30 January 2023
★★★★★ 4/5
TrustpilotRachel Ratcliffe was very helpful &…
Rachel Ratcliffe was very helpful & kept me informed of everything thats was going.Thank you for all your help Rachel really appreciate it 🌸
MS · 29 July 2023
★★★★★ 5/5
GoogleAnytime I visit this branch I found the staff very friendly and helpful,and good customer service, also the office manager Kathryn is very professional and organize, overall I always receive a good service.PositiveResponsiveness, Professionalism
Cole · 26 August 2022
★★★★★ 5/5
TrustpilotGreat service
Eloise has been most helpful from the start in getting the tenancy sorted for my mam. Thank you
Debra · 19 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
