Trusted Agent profile · Durham
★★★★★
1,232 reviews across 2 platforms
105, Gilesgate, Gilesgate, Durham, DH1 1JA
Pattinson Estate Agents's office in Durham, at 105, is rated 4.3 out of 5 across 1,232 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotAuction Sale of property
I sold my late parents house through Pattinsons Auctions. My main contact was Caitlin. She kept me informed of the process on a regular basis, and any queries I had she was more than happy to help me. I would have no hesitation in recommending Keith Pattinsons
5/5
TrustpilotThe crew at Pattinson estate agents on…
The crew at Pattinson estate agents on the fell were so helpful when my wife and I called in to ask them questions about the areas we were interested in ,They have fantastic local knowledge and were extremely helpful in every action .Helen the manager pointed us in the direction we could take and Jordan Duffy our agent showed us what we asked to see .Nothing was too much trouble and we will definitely be doing future business with them .. a fab little team working very professionally
5/5
TrustpilotPattinson Heaton Branch OUTSTANDING
Pattinson Heaton Branch (NE6) to be precise were marvellous. Hayley in particular alongside the rest of the office diligently dealt with our requests, phonecalls, emails and kept well-updated in regards to our property purchase. They are a great team and will certainly look forward to working with them again God willing the chance opportunes again. Whilst I must confess I did contact and hassle them with bombarding phonecalls to devastating effect; Hayley dealt with me fantastically updating me more than my own lawyers! Thoroughly and genuinely recommended!
5/5
TrustpilotWe dealt with Lyndsey from the Whickam…
We dealt with Lyndsey from the Whickam branch & she kept us up to date every step of the way. She was very professional & are very happy with the service received. Would chose Pattinsons again
5/5
TrustpilotProfessional Service
This is the first time we have had contact with Pattinson's Blyth Branch. Our experience so far is that the whole team are very professional, friendly and helpful in meeting our requirements as customers. Thank you Team Linda and colleagues!
5/5
TrustpilotGreat Experience
From start to finish, easy and stress free process renting a property. From the Sunderland Office arranging everything to the end. Special shout out for Eloise, who was a super star and turned things around very quickly, nothing was a hassle. Big thumbs up!
1/5
TrustpilotAvoid at all costs
Avoid at all costs, very high over inflated unjustifiable fees. Scam you into contracts with solicitors fees and still charge you full even not using their solicitors.Mess you about by moving the property to Auctions which will waste your time and reduce the value of the property.
Hi Rakesh, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotPattinsons - Forest Hall
We recently used Pattinsons (Forest Hall) for the sale and purchase of our property. Both Joanne and Lauren were very helpful during the process. We would have no hesitation in recommending Pattinsons for the sale / purchase of your property.
5/5
TrustpilotExcellent Experience
We have recently completed the sale of our property and cannot fault the service given to us by the Alnwick Branch. We dealt in the main with James Chappell who has been exceptional. He has been so helpful and gone out of his way for us beyond what would be expected. He has kept us informed throughout the process. We are so grateful.
5/5
TrustpilotReassuring and reliable
I can’t fault the service received by the team at Pattinsons in Whickham especially Lyndsay Greenwell.The personal service was with us from start to finish. Her reassurance and guidance made the process less stressful.I can’t thank her enough.
5/5
TrustpilotSold my house with the whickham branch…
Sold my house with the whickham branch Lyndsay and Ian have been amazing and helped us through every step of the way! I would definitely recommend the service always call you back and answer your queries and always very helpful, I didn’t feel they were pushy with ‘getting the sale’ and the fees were really good! They did everything to market my property and we’re fabulous throughout the sale I would definitely recommend this team they are very knowledgable and friendly too!
5/5
TrustpilotFinding a tenant
Lisa was exceptional from the start of the process to the finish in our search for a new tenant, highly recommended
5/5
TrustpilotJoanne and team were excellent at…
Forest Hall Branch - Excellent Customer Service.Joanne and team were excellent at communicating throughout the purchase process and were extremely helpful and friendly. I had a very enjoyable experience as a first time buyer and would highly recommend.
5/5
TrustpilotWe purchased a property
We purchased a property, via auction, and the North Shields team ensured it was a smooth process, going above and beyond to help us. We have also worked with Pattinson North Shields in the past to help find tenants for rental properties, in which they delivered consistently. I would highly recommend their service for those looking to buy, sell or rent properties.
5/5
TrustpilotGreat as usual!
Great as usual!! They found us a family home to buy!
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
GoogleKathryn was brilliant! Kept us informed every step of the sales process and very helpful too!
5/5
TrustpilotI recently rented via Pattinson and…
I recently rented via Pattinson and found Taylor at Whickham to be amazing in her promptness in responding and resolving any queries.Great exceptional service from Taylor and her team!
5/5
TrustpilotSo helpful
Lyndsay was really lovely when showing us around a property, made us so welcome, relaxed and so helpful.Thank you x
1/5
Trustpiloti put a offer in for a property with…
i put a offer in for a property with pattinson at peter lee which got accepted, which then i sent proof of funds by email, which the lady who worked there natalie harbord, she didnt even notice until i told her 4 days later, then i asked her some information about the property which then she took another 3 days to get back to me, then i was busy last week catching up with work with the back log with covid and miss her calls 3 times, i had no emails or a call at the week end, then she calls me saying the vendor has gone somewhere else because of lack of communication, she reckon she sent me voice mails which i dont have one, i think this is very poorly on there behalf and building up peoples hopes and letting them down all because they are not doing there job right in the first place.
1/5
TrustpilotThe most frustrating experience ever…
The most frustrating experience ever and I still don't have the keys to the property I've just purchased. The vendor was 1 week late with no penalties, I would have been charged hundreds of pounds. Pattinson did nothing to help.I sent the funds 4 days ago, I had to chase everyone to get any kind of response. I was then called by Pattinson after sales team to let me know I can collect the keys (no phone call from the estate agent) and all I was provided with was a phone number and company name. I've since called 4 times with no answer or response. It's a small agent which doesn't look trustworthy at all.No office staff to pick up calls! £155k spent with nothing to show for it and from start to finish. The only person willing to help is a girl in the North West team called Ellen. Everyone else was completely incompetent from start to finish. Don't use this firm, they don't care once they have their money. There's plenty of other Auction houses I've used in the past which are far better and much more helpful.
5/5
GoogleI wanted to express my thanks to one of your colleagues at the Durham branch who has helped me a great deal today... Mr David Husbands took my call today and was an absolute delight to talk to! He couldn’t help me enough, was extremely professional and helpful and a real credit to your organisation... even though I didn’t quite get the answer I was hoping for as the property I wanted was already rented out he provided me with lots of help and options and really came away from the call feeling very positive so thank you for that, if this could be passed on to him I would greatly appreciate it and I will certainly be looking forward to hopefully renting/buying from Pattinsons in the future thanks to Mr Husbands, regards Christian McAndrew.PositiveProfessionalism
5/5
TrustpilotLindsay and Ian from Keith Pattisons Whickham...…
Lindsay and Ian from Keith Pattisons Whickham Branch were great from start to finish helping us secure our house purchase. Friendly efficient professional service and speedy communication throughout...Excellent service all round!
5/5
Trustpilot5Star service with my House Sale
house had been on the market for a few months with a different agent but with no luck of even getting a viewing. I contacted Pattinson to have my house for sale with them also and within a week I had three viewings booked and the house sold!!! You can’t fault that service! Brilliant work from the David Gleason from the Durham office but the Seaham and Peterlee teams were also fantastic and of course the great negotiating from and Chloe and Megan in the Regional Team. Thank you.
5/5
TrustpilotCouldn't be any better
We had a great experience when renting a property with Whitley Bay Pattinson's. Sharon and all of her colleagues couldn't have been more helpful or understanding. Everything went smoothly and quickly with great communication at all times.
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Tell us what you need and we'll put you in touch. Pattinson Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
