Pattinson Estate Agents Durham reviews

★★★★★ 1/5

Trustpilot

Do not recommend

Ruth told me she would call to arrange a viewing, I never heard from her again. She ignored around 10 calls throughout the week and when I contacted the office I was told by someone else the property had gone. Do not deal with this company

Pepsispot · 12 March 2021

★★★★★ 1/5

Trustpilot

Auction for land in Blackpool common…

Auction for land in Blackpool common edge road, even though it was over twice the Guide price we was waiting to place a bid .... 3 hours before the auction had finished it was removed from sale.... wasting time viewing arranging funds and waiting to bid....

Keith · 10 March 2021

★★★★★ 1/5

Trustpilot

Very impersonal.

Very impersonal Not any concern for customer or client care, can not even give a name at end of correspondence,only interested in the interests of Pattinsons. Fortunately I will not, or need attention of Pattinsons ever again.

William · 14 August 2022

★★★★★ 5/5

Trustpilot

Appreciation of a professional service

I would like to commend Pattinson, Estate Agents on the timely, professional and friendly service and advice their staff have given me concerning the sale and purchase of property. In particular I would like to acknowledge the support and professionalism of Emily Leightley, Valuation Manager, Bedlington Branch. She was encouraging, taking time to explain the processes involved, responding in a timely manner and dealing with my queries as they arose. I particularly appreciated this, as I have been in my present property for over 40 years, so it was with trepidation I took the first steps toward sale and purchase, however I felt well supported and secure with Emily on board.

Satisfied · 4 September 2020

★★★★★ 1/5

Trustpilot

Very terrible service

Very terrible service! Especially from the referencing and admin team, notably a lady called Stephanie.

Disappointed · 25 July 2025

★★★★★ 2/5

Trustpilot

Online site seems very good

Online site seems very good, but, by goodness try and get in touch with them and unless you are a master at blackmagic you have no hope. I've sent multiple messages via RightMove and none are returned. On one of them they did return the call to have a bit of a go to say they'd spoke to me before - which they hadnt. Sellers? I'd go somewhere that actually cares about attempting to sell your home. I'm a buyer with no chain and mortgages in place yet they will not engage.

Mark · 25 August 2020

★★★★★ 5/5

Trustpilot

Excellent service whilst buying from…

Excellent service whilst buying from Sunderland branch Richard was very courteous and pleasant while we done the viewing (twice) many thanx from my family and I we’ve found her happy ever after home x

Debra+Mcdonald · 8 December 2019

★★★★★ 5/5

Trustpilot

Wendy was very helpful and kept in…

Wendy was very helpful and kept in touch through out the sale so I was informed at all times.

Carole · 21 October 2022

★★★★★ 5/5

Trustpilot

Exceptional service from Lyndsay Greenwell at Whickham Pattinsons! Find your rental here.

I needed to move from York to the Newcastle area just after the lockdown began to be lifted. Finding somewhere to rent was proving really difficult until I contacted Lyndsay Greenwell from the Whickham branch of Pattinsons. She arranged for me to see a number of properties in one day so I could make the most of travelling up to the North East. Every property was good and I found a great property that met all of my requirements. Lyndsay told me they'd look after me and she really did. Thankyou.

Jenny · 17 July 2020

★★★★★ 4/5

Trustpilot

Very good experience

I was kept fully up-to-date throughout the auction of the property. Pattinsons attended 50+ viewings and followed up their interested clients to achieve a result way above my expectations. The live online auction process is simple and transparent. Very satisfied.

Rupert · 14 August 2024

★★★★★ 5/5

Trustpilot

I moved home with Pattinson's Whickham

I moved home with Pattinson's Whickham, I mainly dealt with Lucy Sage and her Customer Service was excellent ! I would highly recommend anyone looking to buy or sell a property using Pattinson's

Harry · 22 January 2020

★★★★★ 5/5

Trustpilot

Sophie has been excellent with updates I have found the service to be fantastic

Sophie has been excellent with updates.

Allison · 2 November 2023

★★★★★ 5/5

Trustpilot

First class service from start to…

First class service from start to finish Carly was excellent.

Philip · 19 July 2023

★★★★★ 5/5

Trustpilot

Jarrow branch

I have been dealing with this branch, buying flats and having them fully managed by themselves. Alison and Jason have been highly professional at all times. They are friendly, approachable and communication has been open, honest and timely.We have always found them to be very helpful and nothing is too much trouble.They are knowledgeable in what they do and offer sound advice when necessary.Look forward to dealing with them in years to come.

Paul · 29 November 2021

★★★★★ 5/5

Trustpilot

Thanks to the Alnwick branch!

Thanks to Claire and the team at the Alnwick branch. They had 2 offers over our asking price within 2 weeks of marketing our property. The service from Alnwick branch is friendly and professional.

Alistair · 3 June 2019

★★★★★ 5/5

Trustpilot

Always amazing service with a smile

Always amazing service with a smile, I have dealt with Blyth branch for many years while buying and selling BTL properties. Wouldn't use anyone else Terri knows her stuff and never fails to deliver

VideoFireWill · 23 May 2019

★★★★★ 5/5

Trustpilot

Fantastic

We received a fantastic, friendly and helpful service. Pattinson’s in Alnwick made it incredibly easy throughout the whole process and we would definitely not hesitate to use again! I could not recommend more.Thank you!

Kim · 9 May 2019

★★★★★ 5/5

Trustpilot

Most professional Estate agent I have ever had the pleasure to work with

I searched all local estate agents when looking to let my property. Pattinsons stood out by a mile. In particular the Peterlee branch and all staff, from Claire the manager, to Carter and Natalie. The professionalism and knowledge was better than all other agents I dealt with, and they did over and above to assist with making sure I was fully aware of each potential tenant and honest feedback from those viewings.I will continue to use Pattinsons and will be very quick to recommend them to all my contacts.

Stephanie · 4 March 2020

★★★★★ 5/5

Google

SIMPLY OUTSTANDING SERVICE From start to finish the customer service has been amazing, All the staff in the office want to help and simply made our house buying experience alot more stress free. To put it simply don't go anywhere else. This branch's staff are the people to see if you want a professional and quality service. I would rate higher than 5 stars if google allowed. Thank you all !PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 26 August 2021

★★★★★ 5/5

Trustpilot

My favourite state agent

I am happy to buy another property from this state agent. This agent is one of my favourite state agent, their patient and friendliness, help me to make a good decision. Communication is always quick, clear and traceable. The reminder of appointments always makes me feel in touch. The staffs are so proactive and give good advice. I am so please Sheila recognise me just by my voice over the phone. Professional and personal.

Lawrence · 20 August 2021

★★★★★ 5/5

Trustpilot

Number 1 agent and advisor!!

Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!

Matt · 25 July 2023

★★★★★ 5/5

Google

After a previous experience with another agent ,Patterson were a breath of fresh air, the manager and staff at Durham are first class and I would recommend them , Thank You.

Leslie · 10 June 2020

★★★★★ 4/5

Trustpilot

Amazing Customer Service

We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.

Siann · 5 February 2020

★★★★★ 5/5

Trustpilot

Well done Pattinsons

You are always apprehensive when you put the sale of a house in the hands of an estate agent. Pattinson's of Durham had sold a house opposite and the timely arrival of a 20% off fixed price leaflet followed by a visit from Gareth had us giving them our business..Helen, who has since moved to manage the Jarrow branch and the two David's did their stuff selling the property, getting our asking price and keeping us informed throughout. For us they delivered and we are happy to recommend them.

Albert · 25 January 2020