Pattinson Estate Agents Durham reviews

★★★★★ 5/5

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Pattinson’s South Shields

I sold my property with Patterson’s South Shields in March 2020. This was a over the Christmas period when the offer was made and unfortunately on my side there was a few delays. However Paterson’s where very helpful with advice and resolving any problems. On completion we where entertaining the Coronavirus lockdown but Pattinson managed to handle the exchange very professional way and with the social distancing rules. A very BIG thank you to Lucy, Keith and Emily in the South Shields Branch. Thank you all for your help.

David · 25 March 2020

★★★★★ 5/5

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I did a lot of soul searching before I…

I did a lot of soul searching before I trusted someone to handle the sale of my family home. I put my trust in the South Shields team at Pattinsons and from day one I have never regretted that decision. They were in contact with me on a regular basis and arranged viewings only with people who were ready to buy. After buyers put in an offer, the South Shields team maintained contact with myself and the potential buyers to ensure that the offer became a successful sale. Well done to Keith, Emily and Lucy. I would recommend Pattinsons South Shields to anyone.

David · 11 March 2020

★★★★★ 5/5

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Christopher Moat has been dealing with…

Christopher Moat has been dealing with our big move home, naturally such a big move from Devon back to the North East comes with a lot of stress and hard work, however Chris has made the whole situation a breeze. He has been the model professional throughout, from securing the house for us, to keeping us updated along the way and being a true gentleman throughout our experience. I would highly recommend using Pattinson Estate agents.Thank you agaim

John · 15 October 2020

★★★★★ 5/5

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Great efficient auction

Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.

辻阿燃 · 13 May 2024

★★★★★ 5/5

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Excellent and very helpful for a speedy purchase

Helen is always extremely helpful, polite, and ensures communication is always very professional and timely. She is an asset to the branch, and very easy to approach and build a relationship with. Jordan has also recently helped on a very quick purchase, always ensuring full information is received. Huge thanks to all others who make up the Low Fell Branch, as well as colleagues in Jarrow who always do brilliantly too! Many thanks!

Anth · 25 October 2021

★★★★★ 4/5

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Sales progression

I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who weren’t very good at getting back to us.Nicola was very helpful, friendly and professional

Jan · 19 January 2023

★★★★★ 5/5

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I have dealt with Catalina from the…

I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman

Jamie · 30 January 2020

★★★★★ 5/5

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Sharon at Whitley Bay kept me updated and well informed.

Sharon at Whitley Bay was exceptionally helpful when arranging for a tennant to move in, she arranged for a suitable time for the tennant to sign and then come and collect the keys and when the timings changed she contacted me straight away keeping me very well informed. As a landlord I think it is a key that the estate agent keeps me informed and up to date so the help we received from the local office was very helpful!

BJ · 28 January 2020

★★★★★ 5/5

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Thank You!

My partner and I have been dealing with Ruth from Pattinsons in North Shields for the purchase of our first home. From the minute we viewed it and throughout the whole process Ruth has been simply amazing. As first time buyers we didn't have a lot of knowledge about any of the process and Ruth was always there to answer questions and offer advice.First class customer service and I would highly recommend. Thank you for making this long process very easy for us.

Aoife · 24 January 2020

★★★★★ 5/5

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I have been dealing with Keith Pattinson…

I have been dealing with Keith Pattinson for many years and find them to be (without exaggeration) the best estate agents in the area. Ruth and Adam in the North Shields branch are so knowledgeable, professional and proactive whether you are selling, buying or renting they go above and beyond to get everything you need done and to completion. They are outstanding and I can say this as I have had negative experiences with other estate agents in the past. But only the very best service consistently here. I would highly recommend Keith Pattisnon and the North Sheilds office, dont go anywhere else!

TB · 23 January 2020

★★★★★ 5/5

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Ruth - Pattinsons North Shields branch.

I had been with another local estate agents prior to Pattinsons for 8 months and couldn’t get my property even viewed frequently let alone let out.After deciding to go with Pattinsons one week ago Ruth has already found a tenant! With the previous estate agents I was constantly having to chase them up regarding feedback and admin etc, whereas Ruth has been the one chasing me up which I am very grateful for! couldn’t recommend Pattinsons enough, Ruth has been thorough, efficient and very professional throughout!

Daniel · 21 January 2020

★★★★★ 5/5

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Excellent service, would highly recommend

We recently completed on a house sold through Pattinson's in Whickham. Lyndsay Greenwell was the main person dealing with the transaction, although we did have dealings with others on her team as well. Without exception, they were all absolutely fantastic; friendly, polite, professional, good at calming nerves where required, and managing expectations to help make the notoriously stressful experience of moving house that little bit easier! Lyndsay in particular is extremely proactive and on the ball. Her response times were very quick, and she was particularly good at speeding up the lines of communication between us, the vendor and the different sets of solicitors, something that can be slow with so many different parties involved.We have no plans to move again anytime soon, but if and when we do, we'll definitely be using Pattinson's. Thanks for all your help!

Glen · 21 January 2020

★★★★★ 5/5

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Lyndsay Greenwell

I visited the Pattinsons estate agents in whickham as I was looking for a new rental for me and my family. The service I received was absolutely astounding, Lyndsay Greenwell ( The manager) and her team were amazing. Lyndsay went above and beyond working around the clock. With us having two children both with disabilities she made sure that the property was suitable and safe for them. I have never received such fantastic and genuine service from an estate agents before. What a lovely team and manager. Thank you so much Lyndsay Greenwell x

Sheri · 21 January 2020

★★★★★ 5/5

Trustpilot

I would recommend Patterson Estate…

I would recommend Patterson Estate Agents to anyone wanting to sell or buy a property especially Adam Stewart. He has been absolutely fantastic. He is always at the end of the phone to answer any queries you might have, he returns calls swiftly and gives the best advice ever. Adam is an absolute star and I am so glad I had the opportunity to work with him in finding a property suitable for me. Adam takes away the stigma of Estate agents have a bad reputation. I would personally like to thank Adam Stewart for everything he has done to help me

J · 20 January 2020

★★★★★ 5/5

Trustpilot

Whickham Branch

Where do I start??? The service that we recieved for Lyndsay and her team has been superb! The regular communications and updates from Lyndsay personally ensured that we knew exactly where we were at every step of the sale.Lyndsay was 'our rock' and we as the sellers, developed a relationship with the whickham branch which made a rather lengthy sale bearable.. Lyndsay's 'Dont Worry' kept us going and was the reassurance we desperately needed.This is the 2nd time we have used pattinsons in house sales and have been brillinat in both occasions. However the service Lyndsay Greenwell at the Whickham branch offered was absoulutely outstanding!!! Well Done and Thankyou.

GT · 13 January 2020

★★★★★ 5/5

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Professional, friendly and proactively helpful!

My partner and I have been looking for a property in Gateshead, Newcastle, and it was particularly hard since as we have two furr babies!Pattinsons was the only estate agent that actively made daily searches on our behalf to find a good fit for us. I would like to thank specifically both Charlotte Mccormack and Helen Widowson the Jarrow Branch Manager for their great efforts: Charlotte has been actively searching for properties and sending them daily until we found a fit, and she has been crossing the Ts and dotting the Is ever since! Helen was very proactive and managed to negotiate an excellent deal with our new landlord, striking a happy balance between all parties when it didn't look like negotiating was possible.Thank you for all your hard work guys! I can't commend you enough for your professional and friendly manner.

Kitty · 9 January 2020

★★★★★ 5/5

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Professional team

I had my property advertised for rent through another agent for 6 months without any interest. 2 weeks with Pattinsons Jarrow branch in the very capable hands of Helen and I have a tenant. Efficient, courteous and very professional, Helen and her team have helped take the stress and hassle out of a difficult time. I wouldn’t hesitate to recommend Pattinsons Jarrow for any sales or letting work. Every detail is taken care of, wrapped up professionally and delivered with a smile. Many thanks.

Mike · 7 January 2020

★★★★★ 3/5

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Bought and rented out property.

Dealt with Cathryn and Louise in Whitley Bay branch for purchasing.A couple of niggles during the purchase process which were eventually ironed out.Would not recommend using their solicitor finding service though. Adds another layer of bureaucracy and more fees which are unnecessary. Would find my own solicitor in hindsight.Just started leasing this property out - Sharon in Whitley Branch helped me with this. So far so good although only a few days in! They did however have a prospective tenant ready and waiting for a property in the area which sped things up nicely meaning minimal time of the flat lying empty.

Sandra · 7 January 2020

★★★★★ 5/5

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Well done South Shields Pattinsons!

Well done South Shields Pattinsons! After having the house up for sale with another agent for years even after reducing substantially- we made the decision to contact Pattinsons. Best decision we made by far.Keith valued the property and advised the asking price was fine so we didn’t have to reduce this - he also advised of a couple of minor changes which we could do ourselves for very little outlay.The advice paid off - we received an offer for the full asking price not long after. During the sale the Keith, Emily and Lucy were always available when we had and questions etc. I will use Pattinsons again and recommend them to friends and family 😁

Julie · 6 January 2020

★★★★★ 5/5

Trustpilot

10 out of 10, cannot fault!

So far so good guys. I'm not normally one to post reviews, however I felt it was necessary in this instance. Out of all the estate agents I've had dealings with Pattinson Estate Agents, particularly Helen Widdowson's branch are one of the best in terms of service, delivery, and actually caring about the buyer as well as the seller. It's always important to develop great relationships with estate agents, and I'm happy that I came across these guys!!

Jonathan · 6 August 2020

★★★★★ 5/5

Trustpilot

Fantastic, Professional Service

We have been dealing with the Forest Hall branch for nearly two years now and would not look to use another agency to rent our properties out. The staff at the office are very professional and very enthusiastic. Joanne, Donna and Paula are all very helpful and knowledgeable of the industry. We always trust what they say and they have made the whole process of being a landlord as simple as it can be. We look forward to continuing to deal with the Forest Hall branch for many years to come. Well done girls for running such a successful branch I hope all your hard work is recognised. Thank you Anna and Chris Salkeld

Anna · 21 November 2019

★★★★★ 2/5

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Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 5/5

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Peterlee Branch - Pattinsons

From a buyer's perspective Pattinson were absolutely fantastic. We viewed other properties with other estate agents and the service was nowhere near as good. So much so that if we come to sell our house Pattinsons will 100% be our choice of estate agents. The communication was amazing even down to the automated text messages. Given the level of care we received from other agents I'd assume that the lead time on house sales is longer than it would be with Pattinsons. Big thanks to Janine in the Peterlee Branch she was absolutely fantastic from start to finish!

Rebecca · 19 November 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022