Pattinson Estate Agents Durham reviews

★★★★★ 5/5

Trustpilot

Fantastic, Professional Service

We have been dealing with the Forest Hall branch for nearly two years now and would not look to use another agency to rent our properties out. The staff at the office are very professional and very enthusiastic. Joanne, Donna and Paula are all very helpful and knowledgeable of the industry. We always trust what they say and they have made the whole process of being a landlord as simple as it can be. We look forward to continuing to deal with the Forest Hall branch for many years to come. Well done girls for running such a successful branch I hope all your hard work is recognised. Thank you Anna and Chris Salkeld

Anna · 21 November 2019

★★★★★ 5/5

Trustpilot

Peterlee Branch - Pattinsons

From a buyer's perspective Pattinson were absolutely fantastic. We viewed other properties with other estate agents and the service was nowhere near as good. So much so that if we come to sell our house Pattinsons will 100% be our choice of estate agents. The communication was amazing even down to the automated text messages. Given the level of care we received from other agents I'd assume that the lead time on house sales is longer than it would be with Pattinsons. Big thanks to Janine in the Peterlee Branch she was absolutely fantastic from start to finish!

Rebecca · 19 November 2019

★★★★★ 2/5

Trustpilot

Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022

★★★★★ 5/5

Trustpilot

Whitley Bay Pattinson Estate Agents-Brilliant

We contacted Pattinson by telephone one evening, to view a house for sale, Mark dealt with our purchase, he was very helpful and professional. Communication was by telephone and email only. Special thanks to the Whitley Bay Branch, especially Louise and Helen, who were super helpful.We did not use Pattinson’s solicitors, but found our own local conveyancer, we would recommend this. Very happy buyers, highly recommend The Whitley Bay branch for that personal face to face and professional contact. June and Stephen

Christine · 9 October 2019

★★★★★ 5/5

Trustpilot

We found our property through Pattinson…

We found our property through Pattinson Estate agents. We were very selective in our property requirements, but the Pattinson Wickham team provided us a with a wide range of property options. We were shown around these properties by Jodi, whom was very helpful and understood exactly what we were looking for in a property. She recommended the property that we now live in. Overall, the process has been very smooth, and much of this is down to the great work of the team. In particular Joe in the office, whom has been very helpful in answering all of our questions, and communicating with both us and the landlords throughout this process. Only to recommend!

Dan · 13 September 2019

★★★★★ 1/5

Trustpilot

0 stars if I could

0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to the next day. I rang the next day to ask if I could do the viewing a bit earlier (thank God I did), they tell me there has been no booking made and that they do not have the keys for the flat. How an estate agents can be so unorganised as their only job is to let people in properties and they have failed to do this so miserably is beyond me. They call back saying a colleague had rang me in the morning and had a conversation with me about cancelling the viewing and rescheduling to Saturday (which never happened). To have the absolute cheek to bare face lie is ridiculous! Completely put off. Will never rent a property through Pattinson Estate Agents in Gosforth, Newcastle.

Siobhan · 29 August 2019

★★★★★ 2/5

Trustpilot

Process of Modern Auction

Was sceptical about proceeding with this type of purchase (modern auction) but speaking to Carl Richardson put me at ease. Unfortunately his knowledge was not extensive enough, at best, and as a result it cost us thousands of unexpected costs.Would not use this process again. Please be careful.

Mr · 12 November 2024

★★★★★ 1/5

Trustpilot

If there was ZERO I would give them…

If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.

Jyoti · 30 October 2022

★★★★★ 5/5

Trustpilot

Excellent practical and knowledgeable service

I was looking at moving to a rental apartment in or near Alnwick and found a suitable place via the Pattison Estate Agent website. Within minutes of sending my first enquiry by email, my mobile rang and the very pleasant and enthusiastic Charlie Jefferson of Pattinson, Alnwick was asking 'how my morning was going'.Since that first contact, Charlie has kept me informed and we arranged a viewing of the property I was interested in the following week. Charlie met me at the property and showed me around, again with enthusiasm as well as with practical knowledge of the property and surround area.We are still in the process of finalising my rental of the property, and Pattinson (Charlie) has been great at keeping me updated. I would not hesitate to recommend the personnel and service of Pattison Estate Agents of Alnwick.

William · 19 July 2019

★★★★★ 5/5

Trustpilot

Cramlington branch - great service - recommended

I sold two properties with Pattinson Cramlington branch recently, one by auction and one through the regular market. The process went very smoothly with quick sales achieved in both cases. The staff have all been very friendly and helpful and have given good advice along the way. In particular I'd like to thank Angie M, Gemma J (both at Cramlington) and also Iain W at Pattinson Auctions. Great service, lovely people and highly recommended.

JK · 16 May 2021

★★★★★ 5/5

Trustpilot

Dealt with the Alnwick Office

Dealt with the Alnwick Office. We were met punctually at the property by a very pleasant and helpful young lady; Charlie Jefferson. She guided us around the property, answered any questions we had. She was full of advice around the purchase and her brilliant people skills made the whole process a pleasant experience, stress free. Thanks Charlie a joy to meet someone so affable, good with 'us old folks', nothing a bother......You are a credit to any employer. We would not hesitate to recommend Pattinsons if Charlie is an example of their staffing levels and 'customer care' service. Well done Pattinsons.

John · 1 July 2019

★★★★★ 5/5

Google

Both professionally and privately I have found working with Pattinsons to be very friendly, helpful and knowledgeable. They know their market well and from a conveyancing point of view they know when to call and when not to! In particular David at the Durham branch is incredible; he truly goes above and beyond helping out where he can and offering advice and solutions to most scenarios. Having go to people is important both as a client and as a legal advisor as ultimately it gets the job done and keeps things moving. I would thoroughly recommend them to anyone looking to sell their house.

S · 11 June 2019

★★★★★ 5/5

Google

I've worked with Pattinson for over a year now and they are genuinely some of the nicest people you will ever meet. Lisa is such a pleasure to work with, she will keep you updated every step of the way, is super honest and will tell you how things really are, which I really appreciate. She has worked really hard to market our properties, and find the right tenants for our properties. She really is one in a million! Thanks so much for all your help x

Delakshi · 11 June 2019

★★★★★ 5/5

Trustpilot

I must be truthfull and say I had no…

I must be truthfull and say I had no faith in Estate agents.this was from previous dealings with other local companies.I tried the we but any house .com rogues and came acrossRichard Brough who was appointed by one of the rogues to survey and value my property.I found Richard to be very open and honest from the outset.When it fell through gave Richard a ring and asked him for some advice to put my house up for sale.Again he was very open and we arranged for him to sell for us.I have spoke to the Sunderland Office on many occasion's since the house went up for sale for various things from viewings to offers etc and the agent I have dealt with Beth Curtis is a creditto your business everything I have asked for she has been very professional and gave me the right advice or indeed got me the answers I needed and in quick time at that.She has kept me up to speed going over and above the service I was expecting and even providing me with information that my solicitor could not.I would have no problem of recommending her for a job in my industry if it ever came to that as I believe she is an absolute credit to her profession and has restored my faith in estate agentespecially if you pick the right one.in Pattinson Sunderland with Richard and Beth my house was on the market for 1 week before offers to view came tumbling in and I am going to say within 2 weeks we had a buyer.keep up the good work at Pattinsons estate agents Sunderlandand thanks for all your help and advice

David · 28 May 2019

★★★★★ 5/5

Trustpilot

I sold my property via Whickham Branch.

I sold my property via Whickham Branch.Lyndsey and her team provided a great service and nothing was too much trouble foe them.They kept me informed regularly throughout the process and helped to relieve the pressures of selling a propertyThe valuer who came out to market the property gave me some great selling tips which I implemented. Pattinsons will put you in touch with solicitors straight away and get all the paperwork out the way in advance.A special mention to Jodi who is always super friendly and cheery on duty.

Mr · 25 May 2019

★★★★★ 5/5

Trustpilot

Excellent service and lovely staff

What a fantastic buying experience I've had with Pattinson Estate Agents in Whickham. From start to finish, they were professional, prompt and very personable. I called up in January 2019 to view a house for sale with Pattinson, I spoke with Jodi Gooch, who was so lovely. She arranged a viewing for us immediately, she took my information and called me back within the agreed timescales she set out. Jodi was a fantastic member of staff and I was so happy with the service she provided, from putting in the offer, to completion of the sale. I did not sell my house through Pattinson Estate Agents, but would recommend them without doubt. I am very satisfied with the service that was provided to me, I can not praise the staff enough. Thank you. Mrs Lorna Mullen.

Lorna · 21 May 2019

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 5/5

Trustpilot

Purchased an auction property via the…

Purchased an auction property via the Morpeth branch. Charlie and Amanda guided me through the whole process and kept me updated throughout the sale. If your thinking of buying or selling a property these two are your go to agents. Thank you so much for a great customer experience.

Michelle · 18 October 2024

★★★★★ 5/5

Google

I would like to say a Massive Thank you to David Gleason and your fantastic team at Gilesgate Durham branch. From start to finish you have not only been professional but also personal when it came to me having some wobbles. I would most certainly recommend this amazing team and the hard work they put in to make everything run so smoothly. Well done to you all and keep up your hard work. Thank you once again.

Claire · 10 June 2020

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Trustpilot

Lyndsay Whickam - Fantastic service

My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!

Lorna · 3 March 2021

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022

★★★★★ 5/5

Trustpilot

I have been trying to sell my aunts

I have been trying to sell my aunts flat following her death. It has been difficult as I live nearly 300 miles away. Adam Stewart and his team at the North Shields office made it easy for me organising viewings keeping me updated and when we found a buyer put me in touch with a local solicitor and taking the final meter readings for me. It was a difficult time but a successful conclusion.Thank you

Carole · 11 November 2020