Trusted Agent profile · Durham
★★★★★
1,231 reviews across 2 platforms
105, Gilesgate, Gilesgate, Durham, DH1 1JA
Pattinson Estate Agents's office in Durham, at 105, is rated 4.3 out of 5 across 1,231 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotYou are stars!
We bought our first home with the help of Rachel Ratcliffe from the South Shields store. She was absolutely amazing and so helpful through whole process. Rachel went above and beyond as did all staff at pattinsons. Thank you so much. We really do appreciate yous.
5/5
TrustpilotWhat can I say
What can I say, the experience I have had from Pattinsons has been amazing. Not only is moving homes generally a very difficult time but doing it during a worldwide pandemic added to the stress., however Beth Curtis at the Sunderland branch has been amazing always returning my calls, keeping me up to date and been completely transparent. I would not hesitate to use Pattinsons again. Thank you Beth and too your fab team 😊
5/5
GoogleWorked with Lisa from pattinsons and had most wonderful experience as was looking for a property for myself and partner. She bent over backwards so the move could go ahead and was always in contact from start to end she is a credit to the company and always made us smile ☺ was a pleasure to deal with a good professional whom knew what we wanted and how things went all the way to signing contracts. Thanks Lisa your one in a million hope see you soon. Richie and bibi
1/5
TrustpilotOverall appalling behaviour and experience, wouldn’t recommend at all
Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.
5/5
TrustpilotRental Move In
The whole referencing team: Sam, Eloise and Charlotte made sure the application and move in went as smoothly as possible. Lewis in the Wallsend branch was a great help, putting forward a property that fit all my criteria. Big thanks to Jamie in the maintenance team for arranging the requested works quickly.
5/5
TrustpilotJust wanted to thank Carol at Houghton…
Just wanted to thank Carol at Houghton Le Spring branch. She has been prompt with communications, professional and polite. She has allowed me sufficient time to consider a large purchase and provided every element of information that I've required.5 ⭐️s from me. I would recommend Carol and this branch without any reservation.
5/5
TrustpilotSold a property with Pattinson
Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !
5/5
TrustpilotExcellent service from Forest Hall branch yet again
We have used Forest Hall branch for the last 10 years to let our property in Killingworth, unlike other estate agents they have always managed to let our flat really quickly and we have numerous viewings which they have managed for us. Joanne in particular has an excellent manner and s very efficient and nothing is a bother. I would 100% recommend Joanne and the Forest Hall branch and look forward to using them again in the future.
5/5
TrustpilotPrivate renting
The staff at Keith Pattinson have gone over and above to help me get into my house. They have been amazing!!!! Would recommend them as a letting agent. I have rented through them before and everything is always handled with efficiency and with professionalism
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotPrompt Sale, great after sales support
The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!
5/5
TrustpilotI can highly recommend Carl Richardson…
I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria
2/5
GoogleOnce they find you a buyer you are left in the dark having to constantly chase for feedback on how the process is going. They only do conveyancing once a week on Wednesdays and if they can't reach your solicitor you have to wait another week and hope for the best. Did not even call to tell me we had completed... Below average at best. Don't ever use the solicitor they tell you to use. They must be getting a kickback because they are equally as useful/useless. At least that's done.... Never again!! PhewNegativeValue
Hi Adam, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
TrustpilotForest hall branch were excellent at…
Forest hall branch were excellent at every point, their knowledge was far superior to both seller and the buyers solicitors! The solicitors were utter dog shi@te, avoid Bindmans from whickham and worse again Kidd and spoor from Whitley bay, especially Kidd and spoor, that Caroline blenkinsop couldn’t read the daily star let alone a legal document! I wouldn’t ask her to wrap the foil on a cream egg!!
1/5
TrustpilotPattinson's adverise property on their…
Pattinson's adverise property on their platform.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotLeasehold flat with significant arrears
We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!
Dear Ancoats Ltd. After our extensive efforts to assist you with your enquiries following your legal exchange of contracts on the subject property, we are disappointed to read your comments within your review. As previously discussed, we have provided you with the details of process in order to follow the complaints procedure if you still feel aggrieved.
5/5
TrustpilotStockton branch of the company have…
Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.
5/5
TrustpilotExcellent
Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.
5/5
GoogleHaving dealt with other estate agents before, Pattinsons were a truly refreshing change! They always returned calls, always did everything to help and never stopped trying to get leads and marketing the property. I never felt that they had decided that I should lower the price or that they should stop trying and the rewards were reaped in the end with a great sale! Thank you Pattinsons!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTerrible
I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.
Hi Sabrina, We are sorry you have not had the service we would expect from us. Can we ask you to provide more information, like the property address in question and the email address you registered with us. can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further
5/5
TrustpilotSophie for Pesident
I write as a customer who recently purchased a house through the Hexham branch. I have to say that my dealings with Sophie Hindmarch were second to none. She was fast, professional, efficient and charming every single time I dealt with her. Thank you so much Sophie! Robbie
5/5
TrustpilotExcellent team at the Consett office
We can highly recommend Pattinson Estate Agents. Everyone who work in the Consett office are so very helpful. In particular Stephen who keeps you fully informed all along the way Nothing is too much trouble and is always giving you updates on your sale . All in all Excellent.
5/5
GoogleThe girls at Durham have been amazing throughout our letting with Pattinsons. I’d like to say big thank you to Zoe, who has helped me all the time and nothing is ever too much. They are so helpful. So big thank you
1/5
TrustpilotPattinson - Peterlee
Pattinson - PeterleeI organised a valuation of a property for sale with the Peterlee office. No one turned up. I called and was told that the booking was entered onto their system incorrectly by a new staff member. Clearly a training and management issue. Not my problem and they are not getting my business. Laughable service.
Hi Paul. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
4/5
Trustpilotletting and auction sale
Pattinson assisted with finding a tenant. Lengthy process although much to do with pandemic. Overall good service. I also sold same property via Pattinson auction. Valuation was higher than what bidders were offering for good number of months each time trying to persuade me to accept the low offer. Finally I was lucky someone bought it at much closer minimum price we had set. I had no hasstles otherwise.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
