Trusted Agent profile · Durham
★★★★★
1,231 reviews across 2 platforms
105, Gilesgate, Gilesgate, Durham, DH1 1JA
Pattinson Estate Agents's office in Durham, at 105, is rated 4.3 out of 5 across 1,231 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
5/5
TrustpilotRecommended.
After being badly let down by by our first estate agent, it took Pattinsons of South Shields to get the job done.Thanks to Keith Wallace who is very knowledgeable on the South Shields property market also Emily, Rob, Rachel and Danielle. Your work is much. Leon Slawinski
5/5
TrustpilotRenting Experience
From first contacting Pattinson to finalising the paperwork on a rental the team have been incredibly patient and helpful. They are very friendly and professional in carrying out their roles and made the entire process straightforward. A special shoutout to Lisa in the Morpeth branch for answering all my calls without delay.
5/5
TrustpilotThe experience has been smooth and…
The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.
5/5
TrustpilotExceptional service
The service we received was second-to-none, from the initial phone calls to finalising our lease. Sara, Alison and Stephanie particularly were great. They kept us informed every step of the way, either by telephone or email. Can't thank them enough.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotMy experience with Pattinson Estate Agents
I would like to congratulate the whole team at Pattinsons Estate Agents. I was very impressed by the high degree of professionality shown at all times from the very start of the process of selling our house to completion. I would, and have done, recommend Pattinsons to sell their property, well done.Paul S Hudson
1/5
TrustpilotUnprofessional approach
Legal pack sent 2 weeks into viewing. When I asked can I not sell without a electrical safety certificate and sell it as is even though the solicitors said I could Pattinson said its law to have electrical certificate. Long story short wasted my time and very unprofessional. Got a phone call recently from them to say I can sell without....really fuming
Hi Penny. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further
5/5
TrustpilotFriendly and Kind
Carly went above and beyond to help me get a viewing. She called the vendor and persuaded him to let us go within an hour. Carly has a friendly kind manner. I felt at ease talking about what I wanted out of my new home.
1/5
TrustpilotThe worst experience ever!!
The worst experience ever!! I have bought a property via auction but no one mentioned that it is a retirement property and I am far away from meeting the age criteria. Despite they had my date of birth and knew I am only 21 years old they sent me a contact to sign and changed me the reservation fee of 6k and they doesn't want to refund me. I am ready to sue them for misleading of information and misrepresentation.
We are sorry to learn that you are less than satisfied with the service you received, if you could please email auction@pattinson.co.uk we will certainly provide you with a full response.
1/5
TrustpilotLaw abiding citizens on universal credit refused
I enquired about a 3 bed property. My husband works fulltime and we have two young children and we are on universal credit. I was told that the landlord would not accept anyone on universal credit. I rang the agent to clarify that we couldn't even apply for the property because we are receiving universal credit. The agent said that they were sorry and it was the landlord's decision. We have always paid our rent, we have clear DBS checks we haven't ever had a speeding ticket and we would have had good references from our current landlord. I thought discriminating against DSS is unlawful.
Thank you for your feedback. Our referencing criteria requires a homeowner guarantor if you do not meet the affordability requirements for the property or if you are on Universal Credit. If you are unable to provide a guarantor who meets the referencing criteria, we would unfortunately be unable to proceed with your application. Please contact lettings@pattinson.co.uk if you would like to provide any further specifics about which property you are referring to.
5/5
GoogleOutstanding service. I had 3 valuations from very well known agents, however the level of professionalism from Katie Montcrieff and the honestey in regard to my expectations was exceptional. I now live in Toronto in Canada. I had an extremely tight deadline (8 weeks) to sell my house and preserve the money I had made on it over ten years. My initial price for the market was possible however slightly high for the current market as evidence by the volume of research Katie provided. I listened....My house sold in 72 hours, for full ask. A bright star in the industry! And an exceptional estate agents with great communication and updates from Laura Nicholson whom guided us to completion and pretty much acted as an advisor throughout! Good work team Durham!!!
1/5
TrustpilotAbsolutely not professional and by far…
Absolutely not professional and by far worst auction firm which I have had to deal with it. Cosidering I have bought house previously in auction. I have been misled by the Pattinson by not providing the necesary documents related to the house, considering the 6k of fee which they are getting. I'll add I have emil to the firm. As requested on google reviews by them. Unless they're going to pay the money which I spent.
4/5
TrustpilotExperience with Pattinson
My experience with Pattinson was great. Although it started slow , but on review, Helen Widdowson was understanding and supportive and in fact , managed to bring a buyer in , within a week’s time , which was amazing. Thank you Helen and team for getting us sold and move into our new nest. Happy days and best wishes. Rebecca Gill
1/5
TrustpilotPoor experience
Poor experience, phones not answered if they want to avoid speaking to you. Inflexible and refused to extend auction date until lockdown ended even though police were refusing entry to the village my property was for sale in - to maintain lockdown rules. Plus I reported the board with web details on missing after only a few days. Pattinsons offered to replace it only when I made a fuss about ineffective marketing of the property - BTW they insisted the marketing was completely effective. I allowed myself to be talked into selling with them despite initial misgivings. Entirely my own fault, should've listened to my gut! I own other properties and am certain they will be seeing no more of my business. I don't feel they are acting for me at all and don't feel in control of the property I own through their online auction process.
Hello Julie,I'm sorry to hear you feel like you have not had a positive experience with us. After looking into this, I can see that our staff did respond in full to your query within 6 working hours, and we also have record that we did agree to extend this the first auction cycle, despite recommending that this would not be the best course of action for your property. We have also offered to ask our local agent to replace the board as soon as we were aware of the issue. We understand that the current lockdown may impact viewings, however we can confirm that every party who has requested to view has been able to do so successfully, so no viewing opportunities have been missed. We have marketed your property extensively across 7 online platforms as well as marketing internally to our client list. We apologise if you feel like you have been misled, and please do feel free to contact us directly if you would like to discuss any of these issues further.
1/5
TrustpilotVery Rude and Unprofessional
Terrible experience with incredibly rude staff.Not being familiar with auction purchases I rang up hoping for some helpful instruction but instead got through to Vinny Dadhria who was very rude and unhelpful. Further to that once logged into my account they had left rude comments about me in the notes on the property.This is incredibly unprofessional and has ultimately put us off progressing with any purchases with this company.
Hi Ross. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
1/5
TrustpilotDO NOT USE THE SUNDERLAND BRANCH
WARNING: Stay FAR AWAY from this unprofessional branch. If possible, try to avoid dealing with them full stop. They talks about email evidence and once I send emails they acknowledge that there is a technical glitch in the system and then have the cheek to say they’ve not received documents that I’ve provided prior to the purchasing journey. We spoke on the phone all the time to ensure there is no chance of miscommunication. Once my mortgage had been offered, they still went behind my back and put the house on the market.However, I’ve always informed them of my updates to ensure them that progress is being made however they’ve failed to log these into their system. Which means I’ve received so many phone calls from a number of their staff as their system has failed to update this information. I called the branch and was reassured not to worry as the weekend staff are usually out of the loop. So I didn’t pay much attention as per the advise. A week later I’ve got a phone from them saying the vendor wants to pursue a buyer who has raised a higher offer. The vendor has every right, however, The agent had failed to warn me on the many phone calls I’ve made to them about this. Long story short, I’m not purchasing the property but in all honesty, after reading that two others have gone through the exact same process with Pattinson, I’m glad I’m no longer dealing with this agent. Once I raised this with the branch manager, she had no idea that other people had experienced the same thing even though they’ve written reviews about it on Google. Ha! Just goes to show how “in the loop” any of them are with their stone aged technology which bounces back on emails when trying to reply to their correspondence.You can try to be open with communication but these folks actually go behind your back and put the house back on the market. What an unprofessional branch!
Having investigated this issue, our team have done all they can to rectify the problems you have encountered. If you would like to lodge a formal complaint, please put it in writing to our Head Office Mercantile House, Silverlink Business Park, NE28 9NY and our team will be in contact.
5/5
TrustpilotExcellent service from all at the…
Excellent service from all at the Whickham Branch.Particular thanks to Louise who was a massive help in bringing the sale over the line and helping get completion on the requested date.Would definitely recommend
5/5
TrustpilotLong process made easier by pattinsons!
We had a very long and complex purchase made much more bearable by Beth at the Sunderland branch - she was very professional and communication was excellent- rare in this field! We only used Pattinsons for our purchase and not sale (silly me - I wish I had! We used our local ‘Jim & Bobberts’ - clue for the North East folk, and they weren’t a patch on Pattinsons) I will be recommending to friends and family should they ever need the services. Thanks again Beth, you little gem!
1/5
TrustpilotPredatory
Predatory, excessive and misleading fees structure for auctions. Most auction houses charge 2% of sale price. Pattinson loaded 7.8% in various charges. £23,400 for an online only auction. Should be regulated, fined and disbarred.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotI sold my house recently using the…
I sold my house recently using the services of the North Shields branch.I would like to say a big thank you to the whole team, John, Ruth and Adam for their help and professionalism.A special thank you to John who helped me every step of the way. he answered all my questions, was very patient and ensured my experience was stress free.I highly recommend the North Shields branch.Lyn
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