Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPlease stay clear …
Please be very carefull when renting your property via Pattinsons don’t use any of there contractors very over priced I paid £168 to have an electric check which I could have done by an independent company for £90 . energy efficiency rate was also double the price of independent company stay well clearMy advice don’t trust Pattinsons letting to give you the best deal shop around please save you a lot of money
Jan · 26 October 2021
Agent replied · 11 June 2024
Good Afternoon. The fixed wiring test is a legal requirement for renting your property out. You had the option of choosing your own contractor to undertake the fixed wiring test or requesting that we arrange the work - the option was entirely at your discretion. The cost of the test was made clear from the outset, which you agreed to and paid for upfront. Unfortunately, the contractor is unable to offer a refund once the work has been completed as requested.
★★★★★ 5/5
GoogleWouldn’t look any further if I want to sell my home, Katie is fantastic, she removed all the stress form our sale.. both me and my wife are so grateful.. thank you very much
Ben · 11 January 2024
★★★★★ 5/5
TrustpilotExcellent service and very prompt…
Excellent service and very prompt response to any enquiry.Wendy was excellent on working to get the sale over the line and couldn’t do enough to help.Would definitely recommend using Wendy as a point of contact and advisor
Carl · 1 November 2023
★★★★★ 5/5
TrustpilotExcellent Service and so quick!
Pattinsons are excellent at ensuring that all of the checks and documentation for a rental property is correct and completed in a timely fashion... it took a week from viewing the property to the checks being completed. The staff, particularly Eloise in the office, were amazing and helpful, kind and understanding, I cant praise them enough. Many thanks for everything.
Kathryn · 18 March 2021
★★★★★ 1/5
TrustpilotOur dealings of selling a house with…
Our dealings of selling a house with the Stockton-on-Tees branch was terrible,they omitted key details in the house description,they were informed of this,said they would update and didn't,the house went to auction with a realistic reserve(which was our bottom line),it didn't sell, so the auction house then sold it for 8k less(which was 18k less than the agent assured us it would make),we were not told this would happen when we signed up.IF you decide to use this company I would suggest always use email rather than phone so you have everything in black and white so they have no wiggle room,I would also suggest using a solicitor to check out their small print before signing up with them
Gordon · 19 January 2020
Agent replied · 11 June 2024
We're very sorry to hear this. If possible, could you contact us with more information as well as the property address in question so we can look into this further, please call 0191 5143929 or email stockton@pattinson.co.uk. Many thanks.
★★★★★ 1/5
TrustpilotProceed with caution
Proceed with caution. This company is far from professional. Their sales team mislead you. Their auction coordinator is rude and just doesn’t listen, but instead continues to interrupt you mid sentence when speaking to him. Their marketing is extremely poor. They fail to acknowledge emails. All in all an extremely poor company to deal with.
MDW · 26 March 2025
★★★★★ 5/5
TrustpilotBedlington office extremely helpful…
Found the Bedlington office extremely professional and very pleasant to to business with. Have used them for rental and sales, and been astonished at how successful they are. Latest sale would not have been completed without the stalwart work of Vicky, due to extremely slow service from buyer's solicitor. very easy to recommend Jane and her team.
Phil · 29 September 2021
★★★★★ 5/5
TrustpilotPattinson sale
I dealt with Wendy from the completions team - she was excellent and did everything she said she would on time. I had a particularly useless solicitor and Wendy took it upon herself to really get involved and move things along.
David · 6 July 2023
★★★★★ 5/5
GoogleIt has been a pleasure to deal with the team at the Durham branch of
Pattinsons, They been very efficient, friendly and good natured helping
me through what can be trying time. In particular the house was very well
presented. So thanks to David Husbands Kathrin Greensmith and David
Gleason.
Cheers
George
George · 10 June 2022
★★★★★ 5/5
TrustpilotHoughton branch - fantastic!
From the moment we made contact with the Houghton branch they were fantastic. Dan kindly valued our property a good 3-4 months prior to us actually going on the market. After the valuation there was no pressure to use them & 3 months later we made contact again to finally put our house on the market, which was a very quick and simple process. During the pictures we had some additional requests to remove wall art from the published pictures, which again was never to much to ask from Dan who was extremely friendly and professional throughout. Sue, the manager of the branch was also extremely helpful when we spoke to her. Overall a great customer experience and would certainly recommend to anyone in the local area of Houghton to use. Thank you team Pattisons!
Natasha · 6 February 2024
★★★★★ 5/5
TrustpilotPattinson Estate Agents
A massive thank you to the team in Washington in particular Olivia who sold our house in 4 days exceptional service all round the staff were 1st class pleasant and very helpful can't thank them enough would highly recommend them
Ian& · 27 July 2023
★★★★★ 5/5
TrustpilotVery happy with Forest Hall branch
Everyone at the Forest Hall branch has been helpful and efficient in securing a sale for the property. They have kept us updated throughout the process. What I found particularly good was they gave us a valuation for probate the previous year and didn't push with a hard sell when we decided to hold on to the property. This ensured we were happy to go back to them when we did decide to market the property. Would be happy to recommend this branch.
Caroline · 1 February 2024
★★★★★ 5/5
TrustpilotBest experience we have ever had
Best experience we have ever had, Carly and Kimberly made this so easy, even a few bumps in the way they sorted this out straightaway for us, couldn’t have done it without them. I will be recommending these to everyone.
Laura · 21 July 2023
★★★★★ 5/5
TrustpilotLovely people at Pattinsons
I had a bit of an issue with a property I was due to be renting and everyone in the referencing team and in branch couldn’t have been more helpful. Every time I called for an update they were eager to help and very forthcoming, putting me at ease. Has all been sorted now in time and really happy with my new home and all the lovely people at Pattinsons.
Catherine · 7 August 2024
★★★★★ 5/5
GoogleBrilliant and very helpful in my purchase of my lovely new home especially Zoe who was fab to deal with. Would definitely use again in the future and also recommend.
Kevin · 11 March 2024
★★★★★ 5/5
TrustpilotGood Sales Support
I recently sold my home with the South Shields branch and Rachel Ratcliffe was absolutely amazing. So supportive throughout and always approachable. I would recommend if you're selling.
U · 19 April 2024
★★★★★ 5/5
TrustpilotExcellent, efficient service and great result
I sold my house recently in Alnwick via Auction and my experience was exemplary. Emily and the team in Alnwick and the auction division was professional, attentive, pro-active and extremely patient and swift in their actions.The result being 6 weeks later my house was sold and I have no hesitation in recommending them to you. A wonderful team and great service, thank you.
Katy · 9 December 2019
★★★★★ 1/5
TrustpilotI would not recommend this website
I have been searching for properties on this website for so long yet everytime I every time i try to book an appointment the staff is always so rude and they always tell you that the property's not on the market anymore then why do you still have it up on the website? They also seem to be quite prejudiced by prefering white families over asian families. Over all I'm very disappointed.
Mudasra · 16 September 2021
Agent replied · 11 June 2024
Hi Mudasra, we are sorry to hear you haven't had the experience that we would expect. We can assure you that our team will never discriminate against any customer. We take these kinds of allegations very seriously. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
★★★★★ 5/5
GooglePattinsons were very helpful with my house purchase. If I had any questions they would answer them very quickly and professionally. The staff were also very friendly, which was much appreciated as I was a first time buyer who was very new to the whole house buying process.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 10 June 2022
★★★★★ 5/5
TrustpilotGreat service at the Alnwick branch
Kelly and the team at the Alnwick branch have been fantastic throughout the whole process of my property sale, would highly recommend
Paul · 26 July 2024
★★★★★ 5/5
TrustpilotExcellent professional service from the…
Excellent professional service from the Gosforth branch. Helped us through every step of the letting procedure and kept us informed. Many thanks to all the staff especially Keri. keep up the good work
Stephen · 21 December 2023
★★★★★ 1/5
TrustpilotNot sure how they sell any houses
To summarise my dealings with this estate agent Arranged to view 2 properties. The first house was sold and no longer on the market and the 2nd the owner was not informed, thanks for wasting my Saturday morning. Two month later I tried to view a property. Still waiting on returned phone call. Informed agent I was willing to offer over the guide price for a property. Still waiting for returned call 2 weeks later.
Ross · 9 December 2020
Agent replied · 11 June 2024
HI Ross, I'm sorry to hear about your experience as this is not our usual standard of service. If you could email socialmedia@pattinson.co.uk with more information that would be great. Many thanks.
★★★★★ 4/5
TrustpilotI received the email from Alison,, so I’m assuming it was her that showed me the property.
The person who showed me the house was really welcoming and kind. She was very informative about the property. And made my experience extremely comfortable..
Kim · 25 May 2024
★★★★★ 1/5
TrustpilotUse if you do NOT want to buy that house...
Awful, once my offer was accepted despite numerous calls to get updates on the sale, promised call backs never mad. They suggested and recommended I use Hedley's solicitors who are equally appalling. I'm a cash buyer purchasing an empty house.. I am aware of delays due to Covid etc but was unaware that one of the side effects is deceit. It's been 10 weeks since I last heard from them, sale still ongoing.
Lorraine · 5 May 2021
Agent replied · 11 June 2024
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
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