Trusted Agent profile · Durham
★★★★★
1,231 reviews across 2 platforms
105, Gilesgate, Gilesgate, Durham, DH1 1JA
Pattinson Estate Agents's office in Durham, at 105, is rated 4.3 out of 5 across 1,231 reviews on two platforms, including 155 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
5/5
TrustpilotHuge thank you to Stephen Wilson who…
Huge thank you to Stephen Wilson who sold two properties on our behalf. He went above and beyond in liaising with the buyers and solicitors and I wouldn’t hesitate to recommend him. Thanks Stephen!
5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
5/5
TrustpilotI would highly recommend Elizabeth at…
I would highly recommend Elizabeth at the Stockton-on-Tees branch, very professional and knowledgeable, didn’t put any pressure on us at all and provided the price we wanted to sell at. First class service all round
1/5
TrustpilotPoor
Poor, you don't double check an agent by phoning and checking everything is ok then spend hundreds of pounds on a hotel in full,for them to tell you 10 minutes later circumstances have changed.. "no what you mean is you and your team don't speak which has now become my problem and its off the market..." NO PROBLEM IM £300 IN THE RED DUE TO YOUR DISORGANISATION......
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with as much detail as possible such as the property address and any contact information you would like to share with us.
5/5
TrustpilotPattinson estate agent - Washington
Dealing with the Washington branch and specifically Carly has been such an easy experience. She's constantly been accessable and quickly answered any queries we have had. Honestly she has made the process stress free.
5/5
Trustpilotjust completed my first house purchase…
just completed my first house purchase with a lovely lady called Steph. she made my experience exciting from start to finish highly recommend this estate agents
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotAbsolutely abysmal
Absolutely abysmal. No floor plan and then forgot to place the property onto the 3 biggest property websites. Then tried to turn it around by doing what we asked but if they did all the relevant things in the first place why would anybody need to leave a poor review
Hi Ralph. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotPattinson Whickham 5 star!
We recently used Pattinson agents in Whickham for our house sale. Lyndsey has been amazing helping is to secure our purchase also. The staff kept in touch and we always felt informed. I wouldn't hesitate to use this branch again as also fou d them good value for money in comparison to other agents.
5/5
GoogleMy experience of trying to sell a property through Pattisons in Durham has been very positive. The staff have all been very professional and helpful. I would certainly recommend others to use this estate agent.
5/5
TrustpilotWe would like to thank Linda Ritche and…
We would like to thank Linda Ritche and the entire Blyth branch for all the professional advice and support with our difficult sale. You have been very proactive, kind and patient.It's been our pleasure to work with you and we recommend your service to anyone without any reservations.Good luck and success to entire Blyth Team. Agata and Marcin
5/5
TrustpilotWendy Burbrudge
Wendy in the Sales Progression team was a great support in ensuring our transaction was as stress free and as timely as possible. Wendy was professional, friendly and nothing was too much trouble.
5/5
GoogleThank you Pattinson Estate Agents Durham for making our house purchase easier. You have been on hand to advise, listen and support us through the whole experience. Huge thanks to David Gleason and the whole team in Durham, total professionals, highly recommend.PositiveResponsiveness, Professionalism
5/5
TrustpilotLucy Mouter at South Shields
I have dealt with Lucy at South Shields on several occasions regarding viewings, purchases and then rental of property. I’m afraid that she is now my go to person at Pattinsons as she is 100% reliable, customer focussed and always does what she promises. Most of all Lucy looks after her customers and is highly professional.
5/5
Trustpilot5 star service - would highly recommend
Great service and very helpful. Shout out to Lyndsay Greenwell and the rest of the Whickham Branch helping out with my two rental properties. Thanks again and enjoy the goodies!
5/5
TrustpilotPattinsons at Heaton were fantastic
Pattinsons at Heaton were fantastic! They have been there through every step. As it was my first time selling a house this was a massive help! James from the branch has shown amazing support and regularly keeps me updated and is always available via phone or email for me to ask questions! Thanks guys!
5/5
TrustpilotPattinsons Low Fell branch…
Helen and the team at Pattinsons Low Fell branch have been extremely helpful in advising us and getting the best result for the sale of our properties. We had not used the auction process before but it ran smoothly and Helen kept us well informed throughout the process.
1/5
TrustpilotClowns & Amateurs
You would think its fairly easy to arrange viewings wouldn't you. Definitely not with these clowns. Tried to arrange 2 viewings this week. Total and complete amateurs.They adopt the approach of:"Why communicate in one email when we can do it with maximum confusion multiple emails and phone calls...."I've a good mind to write to the property owners to advise them as to what kind of sh/1t-shower they have engaged with.....
Good morning. I'm very sorry that you found our services unsatisfactory. Please email socialmedia@pattinson.co.uk with more information (property address, who you have spoken to etc.) so this issue can be dealt with.
5/5
TrustpilotPauline from the Sunderland branch was…
Pauline from the Sunderland branch was truly brilliant. She was sympathetic to my situation and made sure we were updated every step of the way. Excellent service.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotAs a first time buyer
As a first time buyer, I was nervous to begin this process and had no idea how to start ect. Graham Nisbet from the Blyth branch and his lovely colleagues have been absolutely amazing during the whole process. Without Graham I probably would have been completely lost with understanding all of the steps of buying a property so I honestly can not thank him enough for all of his hard work!
5/5
TrustpilotA very professional team - Eliza Sage
A very professional team, Eliza Sage is a fast, hard working and excellent individual in Pattinson. She always delivers and goes not only the extra mile but far beyond that. I am very happy with her service and will keep her close to my business as possible. Thank you so much Eliza Sage - Pattinson Low Fell
5/5
TrustpilotGreat experience
I recently worked with Pattinson when purchasing my first property. They were very helpful and responsive making the process very smooth. I would recommend Pattinson again.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotMassive Thanks to Pattinson Durham Team
We recently used the Pattinsons Durham Team to market our property and found them to be highly professional throughout the process. We achieved a very successful sale which was due in no small measure to the efforts put in by the team, who were all able to deal with our sale in a seamless manner. Our sale was due to a family bereavement and the team were very empathetic and considerate in this respect which we appreciated very much, particularly when we had an offer withdrawal at one point in the process, as they were supportive and put things into perspective. Success soon followed as they said it would, so it is with grateful thanks that we’re happy to award Pattinsons Durham Team the five stars which certainly reflects our experience.
5/5
TrustpilotExcellent service
Still going through the process after selling a property through auction. So, to date, I have to say that Rachel and the team have been professional & friendly throughout.I knew nothing about auctions, but they helped me and guided me throughout.
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