Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Forest Hall branch
I have just recently bought a property through the Forest Hall branch & would like to say a BIG thank you to the lady's in the office, especially Joanne & Donna who are so professional & experienced & made the buying process totally stress free.The branch kept me fully updated at all times on all aspects of the sale & if I needed any help or guidance they were more than happy to help in an instant.I would highly recommend the Forest Hall branch to anyone wanting a professional, friendly & stress free fabulous serviceThank you 😊
Dawn · 21 September 2021
★★★★★ 5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Mrs · 18 December 2025
Agent replied · 25 December 2025
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotThanks so much Pattinson (Whickham)
I'd like to say thank you so much to the team at Pattinson Whickham branch for the excellent service they provided me with the sale of my house.Lyndsay Greenwell and Ian Robson in particular were absolutely brilliant for me. They were always available to support me throughout the sale if I had any queries (but honestly they were on top of everything due to how proactive they were so they often caught me before i had chance to catch them!) They really made a huge contribution for me which made the whole house sale process much smoother. I will definitely use Pattinson Whickham for the sale of my next property. Thanks Lyndsay and Ian! :)
Michael · 4 August 2021
★★★★★ 1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Helen · 7 June 2023
Agent replied · 11 June 2024
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleUsed Pattisons a few times now to sell a property and always been really pleased with service. Will definitely use again in the future
Chris · 5 November 2025
Agent replied · 12 November 2025
Thank you so much for this review Chris!
We are delighted that your experiences with us have all been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
H · 8 March 2026
Agent replied · 6 June 2026
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract.
Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor.
We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange.
We appreciate your feedback and wish you the best moving forward.
★★★★★ 4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
Alexandria · 1 July 2021
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
Ashley · 23 February 2024
★★★★★ 5/5
TrustpilotSouth Shields Branch
I would like to express great thanks to Rachel & Emily & all the staff for excellent support with the sale of our late father’s house sale.They are reliable, friendly & very professional at all times. Very happy to help with our many questions. We would not hesitate to recommend. Thank you for everything.
Annette · 2 February 2024
★★★★★ 2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
Vikki · 9 June 2021
★★★★★ 5/5
TrustpilotA huge thank you to Lyndsay Greenwell…
A huge thank you to Lyndsay Greenwell in Whickham for such an amazing experience in purchasing my first property! When the process become messy at times with my Lender and Solicitors, she was always on hand to help and guide me. I always got a call back or email response in no time at all. I would highly recommend Lyndsay and her team if you are looking to buy or thinking of selling - 100% satisfactory.
Gemma · 27 January 2022
★★★★★ 5/5
GoogleAs residents of Durham City for many years we have always been aware of Keith Pattinson’s estate agency and their good reputation in the North East and realistic approach to selling property. Katie Moncrieff came to value our home and we …
Pippa · 17 April 2025
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
TrustpilotRe modeling project
Gr8 professional service.
Yvonne · 24 April 2026
Agent replied · 6 June 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
Trustpilot5 stars for Jarrow branch
Dealt with Jarrow branch, Dean was amazing from start to finish he really was. Such a pleasure to deal with and couldn’t help me enough with the sale of our house and the purchase of our new property. I felt Pattinson really went the extra mile for us and they were always updating me every step of the way. Jason is great too, really knowledgeable and nice guy who put ours up on the market and knew exactly how to get it sold. I wouldn’t have a hesitation to use them again and I would recommend them to anyone.
Kyle · 1 April 2021
★★★★★ 5/5
TrustpilotI found them so helpful
I found them so helpful. They kept me updated on the sale of my house from start to finish . It was in lockdown as well things were difficult. They did all the viewings organizations with the tennant for access was not easy with the corona virus . But the team from Jarrow did me proud and got the job done . We have a happy buyer and me myself is quiet happy . Thank you Jason and Ian and the rest of team pattisons Jarrow . Highly recommended them Kind regards Katie TELFORD
Katie · 31 March 2021
★★★★★ 5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
JAMES · 25 February 2026
Agent replied · 6 June 2026
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotExcellent service from Caroline at the regional branch
Excellent service from Caroline at the regional branch. Our house sale took a long time due to the buyers solicitors/lockdowns however Caroline was always happy to help chase solicitors and the buyer. As we were always on hold to the solicitors Caroline always rang them, when we told her we struggled to get in touch with them, and she regularly sent emails to the various parties involved requesting updates and ensuring everyone was kept in the loop of what was currently happening. Caroline was professional and polite every time I contacted her and all the other staff at the regional and Bedlington branch was also happy to help with any enquires I had, or ensure Caroline received my messages. Overall an excellent service was provided.
Hayley · 15 March 2021
★★★★★ 5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
Holly · 24 October 2022
★★★★★ 5/5
GoogleThe team have been very supportive and professional in assisting me with preparing my property for rental and facilitating viewing and shortlisting potential tenants. Communication has been frequent, clear and concise. Katheryn has been particularly good but all the team have been great. This can be a very anxious period for a landlord but I feel well supported by the Durham team.
Keith · 10 June 2023
★★★★★ 5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Rebecca · 19 February 2026
Agent replied · 23 February 2026
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
★★★★★ 3/5
TrustpilotPattinsons Houghton le spring office
Pattinsons Houghton le spring office Have to say have been ok with our purchase but when finding out a issue and the property has been sold via auction it’s too late but think you need to really make sure that what you write in your description is correct as it’s now costing me more money
Tamster · 27 September 2024
Agent replied · 27 December 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
TrustpilotShowed me round the property
David · 28 March 2026
Agent replied · 6 June 2026
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
★★★★★ 5/5
GooglePut our house up for sale and within a short time sold, pictures and advertisement was excellent, first time selling and me constantly emailing asking questions which were quickly replied to, happy to help constantly
Explained the process from start to finish,.overall from putting house for sale to completion was 5 months which I think is quick
Rob · 18 August 2024
Agent replied · 23 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleThe service we had from Pattinsons was very good. They kept us updated at each step of selling our house. My only complaint was the solicitors we were given for the conveyancing. Hedleys of Sunderland. Please don't use them as the are extremely hard to get in touch with and we were charged for a service that they said was free.
Susan · 10 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
