Trusted Agent profile · Durham Road
★★★★★
137 reviews across 2 platforms
488, Durham Road, NE9 6HU
Bell Estate Agents's office in Durham Road, at 488, is rated 4.4 out of 5 across 137 reviews on two platforms, including 134 Google reviews rated 4.4.
Every review we hold for the Durham Road office, from every platform, shown as written. First names only.
4/5
GoogleHelpful staff and smooth move in process
Thank you for your positive feedback, Abigail! We're thrilled to hear that our staff was helpful and that your move-in process went smoothly. If there's anything else we can assist you with, please don't hesitate to reach out.
5/5
GoogleRob and the team have always been really responsive on managing our rental property. They take the potential challenges of managing a property away from the owner and ensure everything runs smoothly.
Thanks Nick! Glad your happy with everything not long until your new tenant moves in!
1/5
FacebookSo my sister and her husband moved out of a property on the 6th March and she went onto the dps website to ask for her deposit I called the agent in question last week and was told the property was not getting inspected till 23rd March and then they would reply to her request. 1) empty property from 6-23 isn’t that quite dangerous it hasn’t been checked over and 2 ) the rules state 14 days to respond to a request of a deposit, as I work for an estate agent I am well aware of these and told the girl I spoke to. She said she would look into this and call my sister or her husband back. No call no inspection no nothing absolutely disgusting behaviour for an estate agents to give long term tenants should be ashamed of yourselves!!!!
Good Evening Claire. As stated on the phone we couldn’t discuss this with yourself as you were not an active tenant at the property. You also work for another high street estate agent which makes a complaint hard for us to deal with as you have never conducted any business with us. The keys for the property in question were handed back on a Saturday. The weekend and the recommended quarantine period when people exit a property extends the time an agent needs to deal with a bond. 14 days is also not a legal requirement and is a recommended timescale to deal with a bond return. If the tenants were to ring we would of explained that the checkout has actually been completed on the property. The landlord has not responded to give their go ahead to release it. Sometimes these things are out of our hands and we’d think being an estate agent yourself, you would understand this. Rob
1/5
GoogleDisappointed with this company while managing a rental property for us. Poor communication, misplaced essential document and holding on to money that is due to us (still waiting)! I couldn’t recommend this company as a letting agent to anyone. There must be better, more competent agent in the area.
Morning Graham, We have managed your rental property for a number of years all without any complaints. We're sorry to see you leave but we would like to point out that in the transition of moving to a new office we lost one of your certificates. We paid for a new one of these with an additional charge to get it done the same day, as you had a new tenant moving in. Dealing with your previous tenant was difficult and we had a long drawn out bond dispute of which the full deposit was returned to yourself. We feel this was the best conclusion we could of expected. There's definitely some areas we can improve on and will be working on these, we wish you all the best with your property in the future.
1/5
GoogleNo consideration for people’s time! Booked an appointment a week in advance, no phonecall to confirm. I called them at 9am the day of valuation to be told he (Rob the manager) can’t make it and would come later in the day and he would call me to give me a time. No phonecall so I called them at 12 promised a phonecall back no phonecall again, so I rang them at 1 to be told he would be here at 3pm. Was called at 2:45 to say oh I’m sorry your out of our area and you need to call Sunderland. We took a day off work to prepare for this and even paid to keep our son in nursery longer however Rob did not care. No concern for our time at all. This so called managers attitude was that he couldn’t care less
I'm sorry you feel this way about the communication today. The valuation came in on Sunday when we weren't open. We did pick it up later on, on Monday morning when you called. There wasn't a postcode booked in through our valuation system so it wasn't until later in the day we realised you were in East Herrington which is outside of the normal area we cover. We were trying to move the appointments round in the diary to accommodate the appointment later in the day until we realised logistically it would be impossible to get over to your area and back. It's unfortunate as we don't want to mess anyone around but we just didn't realise until near the valuation appointment that it probably should of been the Sunderland branch that would of been the best option for you. I think to say that someone doesn't care who realised they couldn't come over and do a thorough appointment in the time available, who'd already tried to move the diary round to make sure we could get out to see you and called twice when he realised is really unfair. We wish you all the best with selling the property as it sounded like a really interesting one! Rob Hunters
5/5
GoogleAbsolutely astonishing service. Rob and his team advised us on how to present our property before bringing it on the market, and also provided us with a painter who did a paint job of the whole property. After it went to market it only took weeks to get multiple offers in, excellent! Their in-house conveyance is also very easy to work and super communicative.
5/5
FacebookWe’ve used hunters for years for both the sale of our house (which Rob sold on the first viewing) and for renting out our property. Always had a first class service from them throughout. Office staff always eager to help and Ray the in house mortgage advisor helped us sort out the financial side of things. Definitely recommend as they took a lot of the stress out of what can be a rather stressful time.
Thanks Gemma Louise Carr always been a pleasure to deal with yourselves.
5/5
GoogleI currently have two properties managed by hunters which were let out within a couple of days being on the market. Rob has been a massive help and very efficient with any queries and maintenance issues. I would definitely recommend Rob and the friendly staff in the office to a landlord wanting to let their property and also to a tenant looking to rent.
2/5
GoogleWe really didn’t appreciate the way the Hunter’s team did business. Whilst I appreciate that they were doing what they could to get their client the best price possible, we felt that their businesses practices in doing so were quite shady and at the expense of all the buyers. I imagine that the vendor of the property will have been very happy with Hunter’s, however, as a buyer, I will not be going through this agency again and will advise anybody I know to also avoid it. Not trustworthy.
Good Afternoon Ethan. I'm sorry you feel this way about the whole process. As an agent we have to get the seller the best price possible. I'm not sure how we can be seen to be untrustworthy when both buyers were both given a fair opportunity to make their best offer on the property. Unfortunately the other buyer offered a larger amount than yourself which is why the sale is moving forward with them. The land registry will publish these figures usually in the next year if you wish to check everything out. I hope you find another property that fits your buying criteria! Rob (Branch Manager)
5/5
GoogleEfficient and friendly service and got us an excellent price. Kept us well informed of all offers received and throughout the process. The drone pictures were excellent to show house to its best advantage.
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. We always strive to keep our clients informed and provide the best possible results. If you need anything else in the future, please don't hesitate to reach out.
5/5
GoogleThe staff at Bell Estate Agents were extremely helpful and professional throughout the entire process. They were swift in responding to queries and always kept us informed about viewings and surveys and the general progress of the sale. I have no hesitation in highly recommending this estate agent!
Thank you for your kind words! We're delighted to hear about your positive experience with our team. Keeping our clients informed and providing excellent service is our top priority. Should you need any assistance in the future, feel free to reach out. We appreciate your recommendation!
5/5
GoogleAbsolutely amazing service, very helpful and easy to deal with. As a first time buyer I couldn’t have asked for any better. Thank you to all involved
Thank you for your kind words! We're thrilled to hear about your positive experience as a first-time buyer. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleFantastic service both renting out our flat and selling it. Rob and the team at hunters provided an excellent service and I wouldn’t hesitate to recommend them. I do not live in the area and they went above and beyond what most estate agents would do for their clients. Thank you I appreciate all that you’ve done.
5/5
GoogleI Highly recommend Bell Estate Agents and the team at Low Fell. In our experience they have excellent communication and negotiation skills and I will certainly be using them again in the future.
Thank you for the glowing recommendation! We're thrilled to hear about your positive experience with our team. We look forward to assisting you again in the future for all your real estate needs.
5/5
GoogleWe just bought our first home using Bell Estate Agents and we were so well looked after right from the start. They were always responsive and happy to answer any questions we had as first-time buyers.
Thank you for choosing Bell Estate Agents for your first home purchase! We are thrilled to hear that you felt well taken care of throughout the process. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Welcome home!
5/5
GoogleVery helpful in completing every step of the buying process , would recommend a would use again !
Thank you for the glowing review! We are thrilled to hear about your positive experience with us. We look forward to serving you again in the future!
5/5
GoogleProfessional team to deal with when renting out my property. And brilliant friendly and professional service when selling with them twice. Thanks so much. Highly recommended.
Thanks Helen! Not long now until your new tenant moves in.
5/5
GoogleRob and his team have been excellent and commendable in their services. They manage our rental property and have recently sold another property of ours within a week! Communication with them has been a dream compared to so many other agents we've been involved with. Wouldn't hesitate to recommend them!
5/5
GoogleAbsolutely great experience here, by far the most friendly and professional estate agents we have dealt with. Highly recommended.
Thank you for the kind words! We strive to offer a friendly and professional service to all our clients. We appreciate your recommendation and look forward to assisting you with any future real estate needs.
5/5
GoogleAmazing work from Staff Luke Taylor was very helpful 5 star ⭐️PositiveProfessionalism
Thanks Indie!
5/5
GoogleWe would highly recommend Bell Estate Agents for selling or buying a property. Excellent service from start to finish. All staff are very pleasant friendly. Communication was faultless. They made our transactions go very smoothly.
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience with us. We strive to provide top-notch service and seamless transactions. If you need any assistance in the future, feel free to reach out. We appreciate your recommendation!
5/5
GoogleEvery person we dealt with at the Liw Fell office has been helpful and pleasant to deal with. Thanks all for your help.
Thank you for your kind words! We strive to provide excellent customer service at Liw Fell office. We appreciate your feedback and look forward to assisting you in the future.
5/5
GoogleGayle and Abbie have been amazing throughout my whole selling process. They kept me updated the whole way, liaising with my buyer and solicitors and help made my experience as stress free as possible.
Thank you for your kind words! We're delighted to hear that Gayle and Abbie provided you with a stress-free selling experience. Keeping you updated every step of the way is a top priority for us. If you ever need assistance in the future, feel free to reach out!
5/5
GoogleThe team have been great at helping us manage our rental property for over a year now, they are always on hand to assist with queries and advice. They also recently helped us sell our home in a very short timeframe and were great with organising and coordinating bookings.
Thanks Bonnie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bell Estate Agents's Durham Road office has 137 reviews across two platforms: 134 on Google, 3 on Facebook.
Bell Estate Agents Durham Road is rated 4.4 out of 5 across all 137 reviews, and 4.4 out of 5 on Google from 134 reviews.
Bell Estate Agents Durham Road, 488, Durham Road, NE9 6HU.
