Every review we hold for the Durham Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSmooth and stress free purchase with Bells, all the staff were all very attentive and friendly, making the overall experience seamless! - Thank you! 😊 …
Abby · 27 March 2026
Agent replied · 17 April 2026
Hi Abby, thank you so much for your wonderful feedback! We're thrilled to hear that your purchase experience with Bell Estate Agents was smooth and stress-free. Our team takes pride in providing attentive and friendly service, and it's great to know that it made a positive impact on your experience. We look forward to assisting you again in the future! 😊
★★★★★ 5/5
GoogleThe team at Bell Estates Agents were fantastic from my initial contact all the way through until completion day. Their service was friendly and professional. Highly recommend!
John · 17 March 2026
Agent replied · 17 April 2026
Thank you, John, for your wonderful review! We are thrilled to hear that you had such a positive experience with our team at Bell Estate Agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI had a great experience with Bell Estate Agents. The team was professional and friendly and kept me informed throughout the whole process. Everything was handled smoothly and efficiently, and I felt supported every step of the way. I highly recommend them!
Platinum · 12 May 2025
★★★★★ 1/5
GoogleI don’t even know where to begin. We are tenants with this estate agent …. And since day one it has been nothing but trouble. Moved in, the garden was having essential work done, which still isn’t completed and hasn’t been touched since November (but it’s our fault apparently because we missed one potential time the contractor could visit due to a post surgery emergency appointment). So we’ve had no use of the garden since day one but nothing reflected in our rent payments.
We’ve had ongoing damp and mould issues since move in, again our fault because even though it was raised months beforehand, we missed an appointment with a damp survey company in February due to my partner having last minute surgery.
The front door doesn’t lock properly, we had 6 nights with no gas, heating or hot water with two young kids in the house, no alternative accommodation offered, no rent reduction, not even an apology, just an arsey comment of “go shower somewhere else”. And 4 days later we were hand delivered a section 21.
We’ve asked to leave early and move to an alternative property with a different estate agent & landlord, as we were informed the current landlord needs the property back as she’s unexpectedly returning from Spain (we’re technically doing her a favour), we were initially told they don’t see this being a problem, fast forward a week when we have made arrangements to move and guess what, it’s now a problem!! We either stay here until the end of May, and be made homeless. Or take the new property, but continue paying rent here until the end of May too and be unable to afford our kids nursery fee’s, meaning we’d need time off work to look after the children and risk losing our jobs.
I can’t stress enough, avoid this dump of a company. And if you do risk it, make sure you keep record of every conversation you have and email you receive.
Nicole · 13 May 2024
Agent replied · 12 June 2024
Morning Nicole, we're sorry to hear you feel this way about the service you have received. There are some areas where you're review doesn't give the full picture. The gardener has attempted to return to do the work on 3 occasions and it has been over the winter months a time period you would not be using the garden. The damp contractor requested a missed appointment payment, which we wanted to discuss with you and had no communication back in order to book another appointment in. The landlord resided in the property before you moved in and has not had these issues. The front door was authorised to be repaired but due to you leaving this will be done upon your exit. Yes you had no heating and hot water for 6 days but we had a contractor out 3 times in this time period to get parts and correct not just one problem.
When you requested to leave early you messaged myself late on an evening. I knew the landlord wanted the property back so advised this probably won't be an issue but please put everything into an email so we can discuss it with them. It is not our fault you have then decided to take another property before being given a decision on an early exit. You have also been offered a discount which was offered to you in email during the notice process.
There's areas during this process we can definitely improve on but at the same time the review is very one sided and not a true reflection on the events. We wish you all the best with your next move.
★★★★★ 5/5
GoogleI sold my house through Bell and from start to finish they were great, Rob was very professional and made a great job of the photos, we sold within 3 working days and couldn't be happier with service
Keith · 22 May 2025
★★★★★ 5/5
GoogleWe had great service from bells estate agents from start to finish, with the viewings to the sorting of our mortgage and constantly keeping us updated, wouldn't use anyone els, highly recommend, thanks so much xx
Lynne · 5 November 2025
Agent replied · 12 November 2025
Thank you so much for your kind words, Lynne! We're thrilled to hear you had a great experience with our team at Bell Estate Agents. Providing top-notch service from start to finish is our priority, and your recommendation means the world to us. If you need anything in the future, don't hesitate to reach out. Thanks again! xx
★★★★★ 5/5
GoogleWe're very helpful and made the experience of buying our first home as painless and as smooth as possible!
Ben · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Ben! We're thrilled to hear that we could make your first home buying experience smooth and enjoyable. If you need any further assistance or have questions in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleFirst class service ,all the staff are very professional,would recommend them to any one ,well done to you all and thank you so much …
John · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words, John! We're thrilled to hear you had a first-class experience with our team. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Kind regards from all of us at Bell Estate Agents!
★★★★★ 5/5
GoogleI’d never go to any other agent other than Sharon to put tenants in a property. Honest, educated, responsive and experienced. Service is 10/10.
Isabella · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your glowing review, Isabella! We're thrilled to hear that Sharon provided you with such excellent service. Your trust and satisfaction mean the world to us. If you ever need assistance in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleOur house move wasn't straight forward but we felt well supported each step of the way by all of the staff at Bells.
Amy · 29 October 2025
Agent replied · 12 November 2025
Thank you so much for your kind words, Amy! We're thrilled to hear that you felt supported during your house move. Our team is dedicated to making the process as smooth as possible. If you need anything else, don’t hesitate to reach out!
★★★★★ 5/5
GoogleWe really appreciated the honesty of Rob who came out to discuss the property sale with us. He was extremely knowledgeable and we felt safe working with him.
Once the property was up for sale we had an excellent experience of the team in the office - they communicated well and were always available.
Carol · 16 October 2024
Agent replied · 9 December 2024
Thank you for your kind words! We take pride in our knowledgeable team and excellent customer service. We're glad you felt safe and had a great experience with us. If you need anything else, feel free to reach out!
★★★★★ 5/5
GoogleGreat service and very friendly staff.
Stuart · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Stuart! We're thrilled to hear that you had a positive experience with our team at Bell Estate Agents. Providing great service and a friendly atmosphere is what we strive for. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleIt all went very well and my property sold extremely quickly - probably due to the high standard of promotional and marketing material?
Yvonne · 15 October 2025
Agent replied · 12 November 2025
Thank you so much, Yvonne! We're thrilled to hear that your property sold quickly. Our team works hard to create high-quality promotional and marketing materials, and it's fantastic to see that our efforts paid off. We appreciate your trust in Bell Estate Agents and look forward to assisting you again in the future!
★★★★★ 4/5
GoogleProfessional and friendly, Great service
Ailsa · 17 March 2026
Agent replied · 17 April 2026
Thank you, Ailsa, for your kind words! We're thrilled to hear that you had a great experience with our team at Bell Estate Agents. Providing professional and friendly service is our priority, and your feedback motivates us to continue delivering the best. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI have a mixture of fully managed and self managed properties, and prefer carry out my own viewings. They were very accommodating to my specific needs. Listing available properties is easy and has a fast turnaround, usually within a few days of being listed I have a new tenant and signed agreement. All of the prospective tenants were well chosen for my property and requirements.
Overall, I can say I've been very happy with the results.
Park-view · 13 June 2023
Agent replied · 12 June 2024
Thanks John and Anne
★★★★★ 5/5
GoogleThanks for a fabulous service selling my flat, stress free thanks so much
Kevin · 17 December 2025
Agent replied · 17 April 2026
Thank you, Kevin! We're thrilled to hear that you had a fabulous and stress-free experience selling your flat. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need our services again, don't hesitate to reach out!
★★★★★ 5/5
GoogleVery friendly staff and great job ,🙏🏻🙏🏻 …
Farok · 17 January 2026
Agent replied · 17 April 2026
Dear Farok Gereb,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly staff. Your positive feedback means a lot to us, and we look forward to serving you again soon! 😊
★★★★★ 1/5
GoogleMy water bill is supposed to be in with the rent, yet last year I had to pay my water bill because my landlord refused to, I'm still owed 125 pounds for this as i had to pay water rates twice once to my landlord and 2nd the the water company to stop me being taken to court and today I received a new bill of 80 pounds which no doubt my landlord will refuse to pay again, iv tried so many times to sort this out but the estate agent won't help me even though they set it all up, they just tell me to hand bill in downstairs with another Tennant of the same landlord but nothing ever happens other than me getting a letter for court for not paying the bill that is meant to be sorted out by my landlord. Its very worrying that I get threats to go to court over something that really has nothing to do with me as I have already payed the bill in my rent that I pay, how come I have to sort it all out when it's the estate agents that set it all up, why can't they not just ring my landlord and say look ur causing ur Tennant to be charged twice and get them to deal with it rather than giving me the worry that I might have to go to court to deal with it which would cost me even more money.. Surely they could have dealt with this by now its almost been 3 years of same rubbish and me being out of pocket when I'm struggling to start with.
XRP · 13 June 2022
Agent replied · 12 June 2024
Afternoon Matthew, as provided the landlord has paid all water bills alongside the water bill for the unit below. The bills you have been receiving are nothing to do with ourselves or the landlord. This was down to yourself to resolve and not us.
Thanks Rob
★★★★★ 5/5
GoogleI have been both a tenant of Bell Estate Agents in 2016-2017 when i first relocated to the north east.
Now I have a property portfolio as a landlord, I use them for tenant finds and for mortgages. The whole team has been a pleasure to deal with from both sides as first a tenant and now a landlord. The latest tenant find included references, a home owner guarantor, a bond and even a home visit at my new tenants old home! What more could you ask for! 5 star service thank you 😊
James · 13 June 2022
Agent replied · 12 June 2024
Thanks James
★★★★★ 5/5
GoogleBell Estates have helped us move into a rental property extremely quickly and have always helped promptly with any issues we had.
Gayle they went above and beyond to help us complete the purchase of our house. She kept us well informed and was always available to help us with anything we needed. Thank you for all you have done for us.
Cat · 15 November 2023
Agent replied · 9 December 2024
Thank you for your kind words! We are delighted to hear about your positive experience with Bell Estates. Gayle is truly dedicated to providing excellent service to our clients. We appreciate your feedback and look forward to assisting you with any future real estate needs.
★★★★★ 5/5
GoogleVery helpful, always quick respond, great service
Dominik · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words, Dominik! We're thrilled to hear that you found our service helpful and responsive. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleA big thanks to all the team at Bells who helped with the sale our house! The service was excellent particularly in later stages when all was not going to plan. They were very professional and worked hard to keep everything on track! I would highly recommend!
Louise · 24 July 2024
Agent replied · 9 December 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team, especially during the challenging stages. We appreciate your recommendation and look forward to assisting you or your friends in the future!
★★★★★ 5/5
GoogleWhen living in Australia, selling a UK property becomes even more stressful, supposedly! However, after listening-in to the Bell advice, my house sold in just over 1 week, well above the offers over-asking! Excellent result! Highly recommend trusting the team at Bell. M.Spence
Megan · 23 September 2024
Agent replied · 9 December 2024
Thank you for trusting Bell with selling your UK property from Australia! We're thrilled to hear about your excellent result and that you found the process stress-free. We appreciate your recommendation and look forward to assisting you or your friends in the future.
★★★★★ 5/5
GoogleRob and the team have been excellent at seamlessly taking on board my rental properties under difficult circumstances. Their availability, professionalism and friendly approach really stand out.
Steven · 13 June 2022
Agent replied · 12 June 2024
Thanks Steven, we really appreciate the new business!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
