Dowen Durham City reviews

★★★★★ 5/5

Google

Jennifer Adamson at Dowen is fantastic- a true professional and a lovely person. I was buying a house that Dowen had on the market and Jennifer was brilliant at keeping me updated, keeping me right and keeping things on track. Also thank you to Caroline (I hope I have the name right!) for arranging my viewing so swiftly. Thanks to all at Dowen for fantastic service and advice.PositiveResponsiveness, Professionalism

Abby · 26 August 2022

★★★★★ 5/5

Google

I have recently rented my house out with Dowen Durham and the process was flawless thanks to Caroline. She was always on hand to answer any questions I had and advise me on the process as this was the first time I had rented a house out so a bit nervous. I wouldn’t hesitate to use Dowen again. Thanks Caroline!

Caroline · 14 June 2023

★★★★★ 5/5

Google

Helen Milner helped us every step of the way of our house purchase, she was always there to answer phone calls (there was a lot) she always made sure that she was on top of things and chasing stuff up for us! We couldn’t thank her enough & couldn’t recommend Helen enough! She was amazing!

Amber · 17 October 2023

★★★★★ 5/5

Google

I have recently had to rent for the first time and saw a house I was interested in advertised with Dowens. I rang and spoke to Dawn. From the minute I spoke with her she could not have been more helpful and any queries I had she liaised with the landlord and got back to me asap. I decided to take the property and attended the office to sign the relevant paperwork. I was apprehensive due to my circumstances however I didn't need to be as Dawn explained everything in great detail and really put me at ease having being in the same situation. She was professional, courteous and generally lovely to deal with and I could not recommend her enough. I'm hoping to have no problems with the property but have every faith they will be dealt with if I do.

Rachael · 14 June 2020

★★★★★ 5/5

Google

I recently had to sell my late Father's house which was quite distressing for me. As soon as Dowen's came to visit they were so kind and efficient. Throughout the sales I was looked after by a lovely lady, Mandy. She was absolutely fantastic to deal with and kept me informed at every stage of the process. She was always bright, enthusiastic and made me feel nothing was too much trouble. These days it is so refreshing to find excellent customer service and Mandy provided this every step of the way. Many thanks Mandy for all your help and support throughout the last few months. Your company is very lucky to have you.

Karen · 14 June 2020

★★★★★ 5/5

Google

We’ve had an amazing service from Dowen Durham particularly Helen and Barbara They’ve kept us updated and informed every step of the way and supported us throughout the selling process a great team … More

Lyndsay · 17 October 2024

★★★★★ 5/5

Google

I don’t normally write reviews but felt I had to on this occasion, due to the time dedication spent on my house purchase by all the staff at the Durham branch especially Sarah who has been amazing throughout. Her commitment to my purchase has been brilliant despite many obstacles along the way . I would highly recommend Dowen estate agents I’m well impressed !

Dean · 26 December 2022

★★★★★ 5/5

Google

the sale of my rental property was so easy from start to finish, initial valuation done within a few days and sale pack was presented professionally and promptly. All viewings were coordinated by dowens and the appointment slots confirmed by text. Feedback was provided on the viewings by Helen and after a few weeks an offer was accepted. All totally stress free, thanks to all at Dowens :)

Sian · 14 June 2022

★★★★★ 5/5

Google

Really good service during selling process - use Dowens. Barbara was fantastic in chasing everyone and staying on top of things.

Joe · 9 April 2025

★★★★★ 5/5

Google

Caroline has always been a delight to deal with and I have never had any issues, communication is always clear & efficient, would highly recommend to anyone renting or letting a property!

Izzy · 2 April 2026

★★★★★ 5/5

Google

Caroline was amazing! She went above and beyond to help me find the right letting for me within my budget.

Charles · 16 April 2025

★★★★★ 1/5

Google

IN RESPONSE TO COMMENTS: There would have been no overcrowding issue, the property wasn't that small. I explained on the phone that he was part-time. And I did not say self-employed or that he was employed for only few months. Never said that. I said he was working from home had a remote contract. He still has a contract. The salary and savings were 2 1/2 times the monthly rent for the property so more than ok by standards. Please tell the truth. Using words like "confessed" and "admitted" for things were were clear about BEFORE we viewed the property is just further testimony that you're not decent people to do business with. I understand you are doing your job but being rude and derogatory about it is uncalled for. I guess it's a subjective thing after all, but in my opinion, you have zero people skills. Because of my viewing other properties, I can effectively compare. If I could give zero, I would. If you are looking to rent, please avoid Dowen. Unless you like feeling judged and are into rude estate agents. Where is the humanity in this business? Had a house viewing today. Dawn Teggert was showing us around and she could not be less enthusiastic if she were paid a million pounds to be. There is really something wrong with this woman and I have seen other commenters with similiar experiences. She was also almost half an hour late to the viewing. Picked up the wrong keys, she says. If you want to judge based on "professionalism" maybe try being professional yourself, love. She then stayed downstairs the entire time, not really showing us around. I don't know if it's the done thing at Dowen but no other estate agent has been this rude and stand offish. On the contrary, they've been so lovely, talkative and helpful. We could afford the rent. We are clearly earning what seems like the standard 2 1/2 x the monthly rent but she was very reluctant to cede to that, asking us for ever more personal information such as how much savings we had that, in hindsight. I should NOT have answered. I don't think she had a right to our life story and financial history. Really judgemental and rude. I'll say it again: if you're a prospective tenant and you want to have a positive experience, please avoid.

Ad · 15 June 2019

★★★★★ 5/5

Google

Dowens and particularly Mandy made the sale of our house a very simple and stress free period in our lives. We Took advantage of the all in price that was offered by Dowens, so we knew exactly how much we were going to pay. That helped with the overall process of moving home, something we hadn't done in 35 years, As you can imagine we were worried about everything lol. I'm not saying that I didn't experience stress, l did on a few occasions and sometimes a little frustrated too but after a call to Mandy things were sorted in no time at all and everything was in order and the sale went ahead at super speed. I cant thank Dowens and Mandy enough for getting us through it all. Consequently I would recommend Them Both without hesitation. Thank you so much. Bob and Brenda Vickers

Robert · 15 June 2019

★★★★★ 1/5

Google

Appalling treatment towards buyers. After having our offer accepted on a property with Dowens, 4 days later we were told that another buyer had outbid us and asked by Mandy Pledger whether we’d be putting in a counter offer. In this time, we had paid H2B administration fees, a surveyor, completed our mortgage application, instructed our solicitor and found tenants for our own property. We were incredibly accommodating towards the vendors and Dowens and confirmed that we were happy for them to keep the property on the market until the valuation by our Lender was completed. This was because the vendors had been messed around in the past and the sale had fallen through on multiple occasions. I'm now thinking that it was probably more to do with the unreasonable demands from Dowens and the vendor that the house is not selling. It’s very bad practice to be gazumping prospective buyers and playing them off each other in this manner and if the vendors were not happy with our offer, they should not have accepted it. We were told that Dowen Estate Agents "do not condone or encourage gazumping" but were also told on the phone by Mandy that the exact same thing happened earlier in the day with another one of the properties she was marketing. We will not be going anywhere near Dowen Estate Agents again in the search for our new home as they have no respect for prospective buyers.

Alex · 15 June 2019

★★★★★ 5/5

Google

Mandy Pledger was absolutely amazing. She facilitated a very speedy purchase of my current property. From the very outset she ensured that the process was smooth and her communication skills and attention to detail were second to none. She ensured that all parties involved in the process from solicitors, vendors and all parties within a vast chain were well informed and had a clear and focused agenda for time, communication and completion of sales/purchases. She went the extra mile (cliche I know) she stayed late on completion day and ensured I received the keys with minutes to spare before all solicitors went home for the day. I would of had to stay in hotel overnight. Thanks so much Mandy

Jassy · 15 June 2019

★★★★★ 5/5

Google

Highly recommend this agency. I have used them as a tenant and now most recently as a landlord to let a property. We have always received excellent service from Dawn the lettings Manager. She and the other staff are exceptionally friendly. We also found the advice we were given by Dawn and the team to be very practical and helpful. Delighted to have rented out our property to lovely tenants and have the peace of mind that they have been fully vetted and all the legalities have been fully taken care of for us.

Amanda · 15 June 2019

★★★★★ 5/5

Google

Just purchased a new house and Dowens was one of the estate agents involved in the chain. They were friendly, approachable and professional. Sally, in particular, did a fantastic job in getting the sale to move along by liaising between the different parties and the solicitors. If it weren't for her, we would have been waiting much longer for the sale to go through and we're very thankful for all her hard work. We'll be contacting Dowens when we need to sell as we had a very positive experience with them.

Tony · 15 June 2019

★★★★★ 5/5

Google

My latest rental experience with Dowen went without a hitch. Thanks a lot to the Durham Dowen agency team, in particular Caroline who has been quite helpful and has swiftly returned calls and emails to resolve issues quickly. Don't be hesitant to select Dowen agency in the Durham region! Caroline, many thanks once more 👍🏻 …

Aitha · 14 June 2023

★★★★★ 5/5

Google

We use Dowen Durham for letting our house in Durham city, Caroline and other members of staff have been so helpful, Caroline is always friendly and also very professional. She has gone the extra mile for us in helping manage the house since we live far away from Durham. We wouldn’t hesitate to recommend Dowen. Leeka

Leeka · 14 June 2023

★★★★★ 5/5

Google

Caroline has been amazing through the whole process very helpful, kind and understanding. Always replies to emails promptly and very good at her job. We would definitely recommend. Also worth mentioning that she made sure we were updated as soon as she had relevant information for us. Would give more stars if possible.Thank you!

Katie · 19 July 2023

★★★★★ 4/5

Google

I have given 4 stars because selling properties is never without stress! However the staff did everything to alleviate problems and nothing to make problems. Altogether we have sold three properties over the last few years and all through Dowens. John the Manager has all the knowledge and experience to advise on marketing properties correctly and professionally. Nothing is too much trouble and we sold each house within two weeks and one on the first day! We were wise to return to John Nicholson and his team each time.

Angela · 15 June 2018

★★★★★ 5/5

Google

I recently just rented a property from Dowen, everything works smoothly. Thanks a lot for Durham Dowen agency team, especially Caroline is very helpful, she’s always replied email and answered phones promptly, and get everything settled down in a short time frame. Don’t hesitate to choose Dowen agency in Durham area! Thanks again Caroline 😊

Yawen · 14 June 2023

★★★★★ 5/5

Google

Helen and Barbara were absolutely excellent! They kept me fully informed throughout the whole process, explained everything clearly and made sure everything went as smoothly as possible. Highly recommended.

Christopher · 20 November 2024

★★★★★ 5/5

Google

Fantastic service from the Durham branch of Dowen who dealt with the sale of my house. From the initial visit from John to value the house and discuss the sale, to the ongoing support from Mandy who was always on hand to answer any queries. Calls were returned promptly and I was made to feel like nothing was any trouble. Thank you for making the sale of my house as painless as possible, I can't recommend Dowen enough.

Cate · 15 June 2019