Every review we hold for the Durham City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCaroline Helped me get into a new house just before christmas with no trouble and a smooth process, they have brilliant staff and are really helpful
Adam · 16 February 2026
Agent replied · 16 April 2026
Dear Adam,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Caroline was able to help you move into your new home just in time for Christmas, and that the process felt smooth and trouble‑free. Our team works hard to make every experience a positive one, so it’s wonderful to know you found everyone helpful and brilliant to deal with.
Wishing you all the best in your new home, and thank you again for choosing us!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleGreat service from Dowen Durham office, Caroline kept me updated along the process, professional, helpful and friendly
Mary · 18 December 2024
Agent replied · 25 December 2024
Dear Mary,
Thank you for your fantastic 5-star review! 🌟 We're thrilled to hear about your positive experience with the Dowen Durham office. Caroline and the team take great pride in providing professional, helpful, and friendly service, and we're glad we could keep you updated throughout the process. If you ever need assistance again, don't hesitate to reach out, we're always here to help! 😊
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleSarah and the team at Dowen Durham are absolutely fab. Mark is really friendly and took pictures of my house which really showed it in all its glory. They have been really supportive throughout the process. Sarah truly cares and wants what’s best for her clients. Thank you Sarah, Mark and team Dowen Durham. Xx
Abi · 14 June 2022
Agent replied · 13 June 2024
Abi, thank you for the business and the 5 stars it means a lot. Sarah and Mark are very experienced agents who really take pride in their profession, we are lucky to have them. Thank you for the business, best of luck for the rest of 2022. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleExcellent customer service
Great valuation for our property and sale went through with no issues
Regular updates
Wouldn’t hesitate to recommend them
Loraine · 16 March 2026
Agent replied · 16 April 2026
Dear Loraine,
Thank you so much for your fantastic review! 🌟
We’re delighted to hear you were happy with the valuation, smooth sale process, and our regular updates throughout. It was a pleasure supporting your move, and we truly appreciate your recommendation.
If you ever need anything in the future, we’re always here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleFantastic service from Dowen Durham, Sarah is a fountain of knowledge and always keeps you up to date along the way with purchase updates. An asset to the company! I have been a customer of Dowen via several branches for many years and it is always a smooth process. Would highly recommend to anyone
Shaun · 14 June 2022
Agent replied · 13 June 2024
Shaun, thank you for the amazing for review. We appreciate the 5 Stars and your continued support of the business. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleDowen Estate especially Caroline Ryan has been hands-on with our whole tenancy process. She was very helpful, kind and responsive with everything we need since its our first tenancy here in the UK. I greatly recommend her with that job.Thank you!
Mavreen · 18 August 2023
Agent replied · 13 June 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that Caroline Ryan and the Dowen Estate team played a crucial role in making your first tenancy experience in the UK smooth and enjoyable.
Caroline's dedication to being helpful, kind, and responsive is a testament to our commitment to providing exceptional service to all our tenants. We're glad to have been a part of your journey and to have exceeded your expectations.
Your recommendation means a lot to us, and we're grateful for the opportunity to assist you. If you ever need further support or have any questions, please feel free to reach out. Welcome to your new home, and thank you for choosing Dowen Estate Agents!
Best regards
John Nicholson
Managing Director
★★★★★ 1/5
TrustpilotReally poor experience with Dowen
Really poor experience with Dowen, absolutely would not recommend. Rang to arrange a viewing of a property, and advised two separate members of staff my partner has an IVA and enquired if this would be a problem as we have a guarantor who is a home owner with great credit. Advised on both occasions with a guarantor we should be fine.Booked a day off work using my holidays to view the property, to be then advised upon application that we have been rejected because my partner has CCJ's. This is not even true, my partner does not have a single CCJ but Liz from the Peterlee felt it was appropriate to speak down to him - I was unaware having a CCJ made you a second grade citizen? Her lack of empathy, and snappy unhelpful tone was appalling. After trying to explain several times to Liz and her continuing to speak to my partner like he was a dog that had just done it’s business on the carpet, she finally accepted he does not have a CCJ, but we would need a guarantor AND six months rent up front anyway.I then rang myself to enquire if this was correct. I was transferred through to Liz who greeted me with an immediately confrontational tone and did not even give me an opportunity to speak. When I questioned why we were not told this two days ago when we had asked so we could have avoided wasting ours and Dowens time, she responded with an appalling attitude "well I wasnt here two days ago was I". I have to agree with her - it was a shame she wasn’t there two days ago, as if I had interacted with Liz and sensed her hostile tone from the beginning it would have been enough to put me off pursuing any kind of rental property with Dowen.Attitude aside - at what point does data protection come into play. Liz was happy to discuss my partners circumstances without his permission? I didn’t realise it was appropriate to discuss his circumstances with any Tom, Dick or Harry who called… I think Dowen need to get there policies in order, and Liz needs to go on a customer service course.Paying six months rent in advance is not a problem, we expected something like this may happen due to my partners credit history and saved to prepare. However after being given incorrect information from the off, and experiencing the appalling attitude from the staff member who obviously thinks she is cut above anyone who has ever faced financial difficulty in there past, I would be reluctant to hand over a single penny to this company.
Lauren · 12 January 2023
★★★★★ 5/5
GoogleWe dealt with Jennifer - Senior Sales Negotiator, at the Durham Branch, during our property purchase, she has been fantastic through the whole process. Very quick to respond to any queries and ensuring we were always kept up to date. We would definitely recommend the Dowen team for a house sale or purchase. Thank you from Dean & Rosie.
Dean · 14 June 2021
Agent replied · 13 June 2024
Dean and Rosie, thank you for this wonderful review. Jennifer is a credit to the firm and consistently offers the 5 star service. Thank you for supporting your local business and best of luck in your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleCaroline Ryan made moving in very smooth and made the whole process very simple. She is also very prompt in replying to queries and updates; and she was very helpful throughout our tenancy. Very professional and great service. Highly recommend.
Eliezer · 18 August 2023
Agent replied · 13 June 2024
Dear Eliezer
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Caroline Ryan played a significant role in ensuring your moving-in process was seamless and hassle-free. Her dedication to making everything simple and her prompt responsiveness truly reflect our commitment to providing top-notch service.
We're delighted that Caroline's helpfulness extended throughout your tenancy, showcasing her professionalism and genuine care for your experience. Your high recommendation means a lot to us, and we're grateful for your trust in our services.
Should you ever require assistance or have any questions in the future, please don't hesitate to reach out. We're here to continue providing excellent service and support.
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe used Dowens Durham branch to sell our property and they were very professional and helpful at all times .
Particularly Sarah the branch manager could not be more helpful throughout the process,we would highly recommend using their services in the future.
Paul · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to write this wonderful review Paul about Sarah and her team at Dowen Durham, we appreciate the business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleI would highly recommend Dowen's estate agents. Our house sold quickly. Feedback was followed up each time there was a viewing. Communication was very good. We were kept in the loop and were reassured about the normal process of selling a house.
Debbie · 14 June 2023
Agent replied · 13 June 2024
Thank you, Debbie for your wonderful comments, recommendation and 5 stars. I appreciate your business. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleExcellent professional all around service provided by Dowen Durham City branch. Special thanks to Mark, Helen and Sarah made the transaction so easy and smooth for us. Our house was under offer within one week advertised on the market. Couldn't ask for better service, highly recommended estate agent in Durham area.
Minna · 14 June 2022
Agent replied · 13 June 2024
Thank you Minna for this wonderful 5 Star Review. The Durham City team are very experienced property professionals that take huge pride in their profession. I would would personally like to thank you for the business and wish you all the very best moving forward. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleOnce my offer was accepted Jennifer handled my purchase through to completion. Despite some stressful moments (as there always are during conveyancing) Jennifer was always polite, professional, efficient and courteous .She managed my purchase brilliantly and I can only recommend both her and Dowen one hundred percent. I will definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Jeff · 14 June 2021
Agent replied · 13 June 2024
Jeff, thank you for supporting your local business by providing this excellent review. Jennifer is a great professional estate and thrives too offer the 5 star service we are renowned for. Best of luck in your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 1/5
TrustpilotStay Away
Would give a zero if possible. Unprofessional from the start.
Fobbing off any bid I tried to put forward does not serve the interests of the buyer or the vendor and it doesn’t take columbo to work out why.
Stuck in the dark ages along with their 1988 style web page.
IK · 20 February 2026
★★★★★ 5/5
GoogleThis is the second time I’ve used Dowen’s service, and Caroline has always been very responsive and helpful.Highly recommended!
Rachel · 16 February 2026
Agent replied · 16 April 2026
Dear Rachel,
Thank you so much for your wonderful 5‑star review! We truly appreciate you returning to Dowen’s, and it’s great to hear that Caroline has once again been responsive and helpful.
Your recommendation means a lot to us. We’re always here if you need anything in the future! ⭐
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWe’ve used Dowen as landlords on two occasions now. Caroline has always been very professional, responsive and happy to offer her expert advice. She has been really efficient with finding our tenants, completing the relevant checks and documentation and getting this back to us for our records in a timely fashion. I think the tenant finding package is great, the move in process is taken care of for you and is realllly well priced for all that’s included. I wouldn’t hesitate to recommend and I am really appreciative of the hard work Caroline has put in to supporting us with our properties so far!
Rachel · 16 November 2023
Agent replied · 13 June 2024
Dear Rachel
We truly appreciate your fantastic 5-star review and your continued trust in Dowen as your choice for landlord services. It's been a pleasure working with you on two separate occasions, and we're thrilled to hear about your positive experiences with Caroline and our services.
Caroline's professionalism, responsiveness, and expert advice have clearly made a significant impact on your property management. We take pride in our team's efficiency, especially in finding reliable tenants, conducting necessary checks and documentation, and delivering timely results for your records.
We're pleased to know that you find our tenant-finding package valuable, and we strive to make the move-in process as smooth as possible for our clients. Your recommendation means a lot to us, and we're grateful for your kind words.
Should you ever need any further assistance or have questions related to your properties, please don't hesitate to get in touch. We're here to support you in any way we can.
Thank you once again for choosing Dowen, and we look forward to continuing to serve you with the same high level of service in the future.
Warm Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleProfessional service provided by Caroline Ryan from renting a property that was available through Dowen Lettings. The whole process was easy and the response rates were perfect every time. I would 100% recommend to use their services and dealing with Caroline was perfect for everything that we needed.
Dan · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to award us 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleMandy @ Dowen Durham was incredibly helpful. We were first time buyers and she was so patient with us. Nothing was too much trouble for her and she was always very easy to reach if we had questions. We would definitely recommend Dowen Durham.PositiveResponsiveness, Professionalism, Value
Emily · 26 August 2022
Agent replied · 13 June 2024
Emily, firstly congratulations on the purchase of your first home. Thank you for taking the time to award us 5 stars, this helps support your local business and highlights the fantastic work from my team. We all wish you the best of luck moving forward. John Nicholson - Managing Director.
★★★★★ 5/5
GoogleFirst class service, kept up to date throughout the whole process and in particular Helen who was brilliant in what was a busy period for the branch
Paul · 14 February 2024
Agent replied · 13 June 2024
Dear Paul
Thank you so much for taking the time to share your experience and for the fantastic 5-star review! We are thrilled to hear that you received a first-class service and were kept up to date throughout the entire process.
We're especially pleased to know that Helen stood out and provided brilliant assistance during what was a busy period for our branch. We will make sure to pass on your kind words to Helen and the rest of our team.
Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out.
Once again, thank you for choosing us, and we look forward to serving you again in the future!
Best Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleSarah and the team were great and really helpful in chasing in anything to progress our purchase, we can’t thank them enough.
Would definitely recommend them when selling your property; they’ll look after you and your buyers.
Lewi · 14 June 2023
Agent replied · 13 June 2024
I can't thank you enough, Lewi for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
TrustpilotAll the staff at Dowens are amazing but…
All the staff at Dowens are amazing but Helen and Barbara went above and beyond to help us sell our home!We ran into a few issues along the way but they were both so helpful and understanding when we needed any advice.Would highly recommend using this estate agent to everyone.Thank you again!
S · 26 June 2024
★★★★★ 5/5
GoogleDealt with Mandy when buying a house, she was very helpful and informative at each stage. We were trying to push the deal through with the stamp duty deadlines and Mandy helped with all the chasing we needed. A friendly personal service, Thank you!PositiveQuality, Professionalism
Matthew · 26 August 2022
Agent replied · 13 June 2024
Matthew, thank for taking the time to write this lovely review. Mandy Pledger is a great estate agent, I wish I had many more Mandy's. Awarding us 5 stars helps support my business, thank you! Enjoy your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleOverall, an outstanding, excellent service was provided by John and Sally at Dowens (Durham).
A slow start due to the time of year we advertised the property (Christmas) but John and the team worked hard to ensure property was well marketed and prospects were found.
A great experience and certainly our new agent of choice for future property acquisitions and sales.
Paul · 15 June 2018
Agent replied · 13 June 2024
Thank you for your fantastic review, Paul. The team at Dowen Durham will be delighted. Thank you so much for being a customer. Denis Dowen - Managing Director
★★★★★ 5/5
GoogleWe rented out our property through Dowen for many years and were happy with the service we received . Caroline in the Durham branch was excellent and really looked after us during this time.
Would recommend.
Jill & Andrew
Andrew · 16 July 2025
Agent replied · 16 April 2026
Dear Jill & Andrew,
Thank you so much, for your wonderful 5-star review! We're delighted to hear you were happy with the service over the years. Caroline at the Durham branch will be especially pleased to receive your kind words, she always strives to go above and beyond. We truly appreciate your recommendation and thank you for trusting Dowen with your property. Wishing you all the best!
Warmest Regards
John Nicholson
Managing Director
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