Every review we hold for the Durham City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOverall, an outstanding, excellent service was provided by John and Sally at Dowens (Durham).
A slow start due to the time of year we advertised the property (Christmas) but John and the team worked hard to ensure property was well marketed and prospects were found.
A great experience and certainly our new agent of choice for future property acquisitions and sales.
Paul · 15 June 2018
Agent replied · 13 June 2024
Thank you for your fantastic review, Paul. The team at Dowen Durham will be delighted. Thank you so much for being a customer. Denis Dowen - Managing Director
★★★★★ 5/5
GoogleWe rented out our property through Dowen for many years and were happy with the service we received . Caroline in the Durham branch was excellent and really looked after us during this time.
Would recommend.
Jill & Andrew
Andrew · 16 July 2025
Agent replied · 16 April 2026
Dear Jill & Andrew,
Thank you so much, for your wonderful 5-star review! We're delighted to hear you were happy with the service over the years. Caroline at the Durham branch will be especially pleased to receive your kind words, she always strives to go above and beyond. We truly appreciate your recommendation and thank you for trusting Dowen with your property. Wishing you all the best!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleVery helpful staff. Good at keeping in touch and informing me of progress on my purchase.
Valerie · 16 February 2026
Agent replied · 16 April 2026
Dear Valerie.
Thank you so much for your wonderful review!
We’re delighted to hear that you found our team helpful and that you felt well‑informed throughout your purchase. Keeping our customers updated every step of the way is really important to us, so it’s great to know we hit the mark.
If you ever need anything in the future, we’re always here to help!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotWhat a breath of fresh air Emilee from…
What a breath of fresh air Emilee from Peterlee branch is. After being let down by a previous firm she came out the next day, gave honest advice, reassurance that what we needed from the sale was achievable and she would move fast to help.
Her offer of support and assistance was so appreciated as first time sellers. We cannot thank her enough for the positive and honest attitude.
Julie · 30 July 2025
★★★★★ 5/5
TrustpilotI’ve been renting off Dowen estate…
I’ve been renting off Dowen estate agents for 3 years , never had a problem, if you have a repair of any kind , they get in touch with whoever and with in a few hours , the problem is sorted . I can’t thank Caroline Ryan and her staff enough, for all the hard work they put in to keep us tenants happy . Once again thank you David Y
David · 9 February 2023
★★★★★ 5/5
GoogleAfter changing agents due to what seemed like lack of experience and enthusiasm in our house sale, both Sarah and Helen managed to take control and find the buyers we needed.
When you think about selling your house, you tend to forget that finding a buyer is just the start of the process. The amount of stress and anguish you go through pushing the sale through to completion can be unrelenting and frustrating.
For us, Helen did an amazing job keeping both us and our buyers informed of the progress (or lack of in some cases) of the sale and was able to push both sets of solicitors when needed. She acted as a buffer between parties on some quite challenging conversations which I know took a lot of self control and professionalism to handle. I can not see our previous agent being able to manage this to the extent that Helen did!
So if you are looking to sell your property, I would certainly recommend the team at Dowen.
Steve · 19 July 2023
Agent replied · 13 June 2024
Dear Steve
Thank you so much for taking the time to share your experience and leave us a fantastic 5-star review! We greatly appreciate your feedback and are thrilled to hear that our team, specifically Sarah and Helen, exceeded your expectations.
We understand that finding the right buyer for your house is just the beginning of the selling process. It can indeed be a challenging and often stressful journey to see the sale through to completion. We are delighted that Helen was able to take control and effectively manage the entire process, ensuring that both you and your buyers were well-informed and the sale progressed smoothly.
Helen's dedication to keeping everyone updated on the progress, even during the more challenging moments, showcases her outstanding professionalism and commitment. We are proud to have her on our team, and your recognition of her efforts means a great deal to us.
We are also grateful that Helen acted as a buffer during difficult conversations, displaying self-control and maintaining a high level of professionalism. Handling such situations requires skill and tact, and we are thrilled that she was able to navigate these discussions with finesse.
Your kind words and recommendation are a true testament to the hard work and expertise of our team at Dowen. We are grateful for the opportunity to serve you, and we are here to assist you whenever you need our services in the future.
Thank you once again for choosing Dowen. We truly value your support and look forward to continuing to provide exceptional service to you and our valued clients.
John Nicholson
Managing Director, Dowen
★★★★★ 5/5
GoogleWe've just completed on the sale of our property via Dowen Durham and would highly recommend them to anyone. From the valuation, arrangement of viewings, receiving feedback, through to the sales negotiations, everything was spot on. Mandy was so helpful throughout and always available to answer any queries. Would not hesitate to use them again in the future!
Laura · 15 June 2018
Agent replied · 13 June 2024
Laura. It was a pleasure for me to read your review. Thank you for taking the time to post. Our Durham team are the best. My colleagues and great friends. I’m so pleased that we delivered the 5 STAR SERVICE we all strive for Denis Dowen - Managing Director
★★★★★ 5/5
GoogleIt has been an absolute pleasure to sell both our houses through Dowens . The whole team Mark & especially Jennifer have been fantastic and helped us through the whole process. We will sell our next house again with DowensPositiveResponsiveness, Quality, Professionalism, Value
Tom · 14 June 2022
Agent replied · 13 June 2024
Thank you for this wonderful review. This was an absolute pleasure to read. Awarding us 5 stars helps to support your local business. I would personally like to thank you for entrusting us to sell your homes. The Durham team are brilliant I agree. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleExcellent experience selling my property with Dowens right from the initial valuation through to the eventual exchange of contracts and completion. Would definitely recommend.
James · 16 November 2025
Agent replied · 16 April 2026
Dear James,
Thank you so much for your kind words and recommendation! We're delighted to hear that your experience selling your property with Dowen was smooth and positive from the initial valuation right through to completion. It’s always our goal to provide a seamless and supportive service, and we’re so pleased we could deliver that for you. Wishing you all the best for the future!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotHighly Recommend
I have just collect my first buy to let property key from Dowen this morning. Dawn Ferguson spent more than one hour to help me out for all information what I need. She is absolutely brilliant and friendly to supply exceptional services. I am very appreciate for her help. This is my first but not last BTL property, I am quite confident it will goes well with all staff of Dowen. At the same time I will give a big thanks to Kelly who brought me for the first viewing. She is quite frankly for all information what I was concerned, this helps me to make decision to purchase this property. Highly recommend. - Feng Li
Feng · 12 August 2021
★★★★★ 5/5
GoogleVery pleased with Dowen, who we've used for our most recent rental, the purchase of two properties, and the sale of one property. (This review in particular concerns the most recent purchase/sale.) We've found communication to be very clear and professional throughout, and we've had replies to all our enquiries quickly. We've always found the team to be very friendly and helpful at every step of the journey (from evaluating our home, to putting in an offer on another seller's home, which was also being sold through Dowen).
It's worth noting that we originally used (and paid up front for) a different estate agent, and they were so woefully unprofessional and unhelpful that it made sense for us to use Dowen instead, despite the fact that we still had to pay the original agent's fee. We learnt the hard way that not all agents are on a par, and we would definitely go with Dowen next time around, and recommend them to others.
Chris · 14 June 2023
Agent replied · 13 June 2024
Chris, I can't thank you enough for taking the write this excellent and detailed review. The Dowen Durham team and I would like to thank you for the business, great comments, recommendation and 5 stars. Merry Christmas and a happy new year from team Dowen. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleFirst time using this company, but they have been amazing from start to finish, kept us updated on all potential buyers and their feedback, then the sale process ran so smoothly they informed us on the status of solicitors and stages we …
John · 16 April 2025
Agent replied · 16 April 2026
Dear John,
Thank you so much for your fantastic review! We're thrilled to hear that your … More
★★★★★ 5/5
TrustpilotDowens (Sunderland)
Dowens (Sunderland)
Bought a property from Dowens Sunderland branch 7 year ago which I’m returning to sell it back through
Always have a great experience with the staff there, great set of people
Jake · 14 May 2026
★★★★★ 5/5
GoogleVery helpful, friendly and knowledgeable company to deal with. We dealt with Helen and she went beyond her way to always kept us up to date with how everything was progressing and advised us when needed. We will deal with again.
Richard · 14 June 2022
Agent replied · 13 June 2024
Richard, thank you for this excellent review. It’s great to hear you have been impressed with the service received from Helen.
Helen is an experienced agent with good old fashioned customer service her highest priority. Thank you for the 5 stars. Warmest Regards- John Nicholson - Managing Director
★★★★★ 5/5
GoogleAmazing service from start to finish - Caroline was so efficient and fantastic to work with.
Kelly · 14 May 2024
Agent replied · 13 June 2024
Dear Kelly,
Thank you so much for your glowing review! We're thrilled to hear that Caroline provided you with such amazing service. I'll be sure to pass on your kind words to her. If you ever need anything in the future, don't hesitate to reach out. We're here for you!
Warmest Regards
John Nicholson
Warmest Regards
Dowens
★★★★★ 5/5
GoogleDowen, and Caroline, have been great throughout my tenancy with them. They were always professional and helpful when I needed their help and responded quickly to queries. Would definitely recommend to a friend!
Mattias · 23 July 2025
Agent replied · 11 August 2025
Dear Mattias,
Thank you so much for your kind words and 5-star review! We're really glad to hear you had a positive experience with us throughout your tenancy. It was a pleasure to support you, and we're especially happy to know that you found us professional, helpful, and responsive. Wishing you all the best for the future, and thank you for recommending us!
Warm regards,
John Nicholson
Managing Director
★★★★★ 5/5
GoogleHaving recently sold a property in Durham City centre via Dowen Estate Agent I can thoroughly recommend their services. Barbara, Helen and Jonathan did an outstanding job in quickly finding us a buyer, securing a sale price we were happy …
Michael · 16 April 2025
Agent replied · 16 April 2026
Dear Michael,
Thank you so much for your wonderful review and kind words! We’re thrilled to … More
★★★★★ 5/5
GoogleDown was a lovely agency and Caroline a fantastic agent. All points, from application over maintenance to departure, were dealt with quickly and professionally.
Yannick · 17 October 2023
Agent replied · 13 June 2024
Thank you so much for taking the time to leave this wonderful 5-star review! I am thrilled to hear that you had such a positive experience with Dowen Durham and that Caroline provided you with excellent service throughout your journey, from the application process to maintenance and departure.
We take pride in delivering quick and professional service to all our clients, and your feedback reaffirms the hard work we put into making your experience as smooth and enjoyable as possible. If you ever need assistance again or have any questions in the future, please don't hesitate to reach out. We appreciate your trust in Down agency, and we look forward to serving you again in the future!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWhat can I say, I had nothing but 5 star service from Dowens in Durham, I would recommend this estate agents as nothing was to much trouble for them, I was always well informed with information regarding the property I bought. All staff where so friendly and professional at all times.
Janice · 13 November 2024
Agent replied · 11 December 2024
Dear Janice
Thank you so much for your fantastic review! We’re delighted to hear that you had a 5-star experience with our Durham team. Keeping our clients well-informed and supported is so important to us, and we're thrilled that you felt our dedication every step of the way. Our friendly and professional staff are here to make the process as smooth as possible, and it’s wonderful to know we succeeded for you. Congratulations on your new property, and thank you for recommending us!
Warmest Regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleVery professional, friendly team especially Caroline on the lettings team! I have no faults at all and extremely satisfied with their services in helping myself and my 2 children in getting us our perfect home. Thank you guys!
Katie · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to write this wonderful review and for awarding Caroline 5 stars. Best of luck in your new home. Warmest Regards - John Nicholson - Managing Director
★★★★★ 5/5
GoogleWe have used Dowen a couple of times now and can’t fault them. Mandy and the team were professional, great at communicating and worked hard to get us the sale. They’re efforts after the offer was accepted to complete the sale we’re brilliant. We would definitely recommend them.
Debbie · 14 June 2020
Agent replied · 13 June 2024
Your review is much appreciated. Thank you. Team Dowen Durham
★★★★★ 5/5
GoogleMandy was acting as an agent for the seller, and as a buyer, she kept me informed during the process. I found Mandy and her colleagues to be flexible, arranging a second viewing to suit me.PositiveResponsiveness, Professionalism
Kenny · 14 June 2022
Agent replied · 13 June 2024
Kenny, thank you for taking the time to write this review and award Mandy and her team 5 stars. Having worked with Mandy for a number of years, I have always found her to be caring, understanding with her attention to detail second to none. Dowens ae lucky to have her. Enjoy your new home. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleDowen were fantastic throughout the whole process, chasing when needed and always available for queries. Barbara, Helen, Jonathan and whole team were great. Would highly recommend to everyone. Thanks again!
Aaron · 16 July 2025
Agent replied · 16 April 2026
Dear Aaron,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you had such a positive experience with Barbara, Helen, Jonathan, and the whole team. It means a lot to us that you appreciated our support and communication throughout the process. Your recommendation truly means the world, thank you again!, The Dowen Team
John Nicholson
Managing Director
★★★★★ 5/5
GoogleExcellent service from Dowen's making selling and buying as seamless as possible. Both John and Jennifer were professional, friendly, very efficient and thorough. Jennifer's attention to detail and regular communication throughout was exemplary.PositiveResponsiveness, Quality, Professionalism
A · 26 August 2022
Agent replied · 13 June 2024
A Deig, thank you for taking the time to write this wonderful review. This was a pleasure to read. I wish you the best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.
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