Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI spoke with Melika yesterday and she was super helpful in dealing with my queries. She listened to me and was prompt to get back to me on my requests. She paid attention and just really gave me her time. Much appreciated.
Stephany · 16 February 2026
Agent replied · 16 April 2026
Dear Stephany Arhu
We greatly appreciate your 5-star review and the time you took to share your experience with Melika. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good experience with Jasmine, she was extremely helpful,i went to view a property and she even suggested I view another property and it was even better than the one I found myself. I actually moved into the one she recommended all throughout the process she kept me up to date with everything and answered all my questions promptly. Thanks again for all the help!
Sam · 15 April 2026
★★★★★ 5/5
GoogleI have dealt with Melika on multiple occasions and she has been an absolute pleasure to deal with . Very helpful and very professional .
Carl · 24 February 2025
Agent replied · 18 May 2025
Dear Carl Bygrave
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave just received the keys to a flat we have rented. The whole process only took approximately one month. Michelle and the team at Lenwell Dunstable where excellent from start to finish. They were always at the end of the phone to answer the many questions I had for them. There service is highly recommended, I had previously dealt with another agent in Dunstable and there conduct was shockingly bad. I’m very pleased I went to Lenwell. Thankyou
Fiona · 21 June 2020
Agent replied · 20 June 2024
Thanks for the 5* review Fiona. The guys in Dunstable are very good and I am pleased to hear they looked after you
★★★★★ 5/5
GoogleMolly from leaders was so helpful, she took her time to talk me through renting and the process - we just collected our keys today for our new apartment and couldn’t be happier! Molly was really helpful and made me feel very at ease! She was very polite and professional and just overall fantastic.
Thank you molly!!
Shannon · 21 June 2023
Agent replied · 20 June 2024
Dear Shannon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAmazing staff at leaders Dunstable!
Very helpful and friendly faces
We are so happy with the experience with using leaders!
I would like to say a massive THANK YOU to Molly and Sarah for there amazing efforts and helping us finding our new home and building our future
⭐️⭐️⭐️⭐️⭐️ 𝑭𝒊𝒗𝒆 𝒔𝒕𝒂𝒓𝒔 𝒕𝒐 𝒚𝒐𝒖 𝒈𝒊𝒓𝒍𝒔!
Well deserved 🤍
Tyler · 21 June 2023
Agent replied · 20 June 2024
Thank you SO much for your lovely review :) it means the world to us! it was our pleasure! We hope you are you very happy in your new home! :) x
★★★★★ 5/5
GoogleI used Lenwell for the 3 years I was letting my property out in Dunstable. Michelle and the team were excellent throughout the entire time. As I live out of the area, they were always quick to get back to me and be in contact between me and the tenant. They helped enormously with end of year tax returns, as well as help if there were any dramas at the house. Work contractors were paid directly from the rent, easing any issues for me. In summary, they would be my first port of call if I was to rent a house out again.
Jonathan · 22 June 2019
Agent replied · 20 June 2024
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job
★★★★★ 1/5
GoogleIt is the first time in my life that I am writing a review, but I have never seen such unprofessional behavior from an agency company. I visited Leaders Letting & Estate Agents Dunstable
2 days ago to make an appointment to see a property and they made an appointment for Saturday 12/10 at 11:40. They also said that they will send me a message as a reminder. I went to the appointment, I waited for a half an hour where no one showed up and they didn't even contact me to cancel it. This behavior is unacceptable,awful and 100%unprofessional.
Christos · 18 October 2024
Agent replied · 25 October 2024
Dear Christos Garinis,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleOnce again great work from the Dunstable branch and big thanks to Molly who's always on the ball, knows the market well and gets a proper price. Also a good go between for landlord and tenant issues.
David · 24 July 2024
Agent replied · 23 August 2024
Dear David Moore
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI give 5 starts because of Michelle. She was so helpful from day one. We were not even potential customers, we asked some question regarding our previous tenancy and asked for help. She helped. That is why we decided to go back to find a new property through her. On the same day she fit us in for a viewing. We travelled from London and she was very efficient to sort us out on the same day. The whole procedure was quick, straigtforward, we were informed about everything in advance. Amazing! Very professional and dedicated!
K · 22 June 2018
Agent replied · 20 June 2024
Thank you for your fantastic feedback Judit, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Michelle.
★★★★★ 1/5
Googlethe worst estate agency I've ever had in my life, I've moved a lot for my business, more than 20 times, but this time I still had to write a comment because it was so pathetic.
On the day of the inventory of fixtures, I'm obliged to sign a compulsory household insurance policy, otherwise I don't get the keys.
Then I don't even have an inventory of fixtures with them. I had to live for several months with the kitchen fan not working, it was never even repaired before I left, same thing with the door handle in my bedroom, I had to wait 3 months to change it.
One day I was in bed and an agent from the agency tried to get into my flat, fortunately there was a chain to stop him getting in. He'd come to take routine photos, which was scandalous.
Many unanswered emails.
I can only advise you to find another agency.
Toni · 4 October 2024
Agent replied · 25 October 2024
Dear Toni
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Dunstable and they will be happy to discuss this with you further, Kind Regards, Customer Care .
★★★★★ 5/5
GoogleThank you Molly!! We couldn’t be more grateful, Molly helped me and my partner rent out our first investment property- she was so patient and helpful. Couldn’t be more thankful to have such a knowledgable team member at Leaders help us and make the experience so much easier! 10/10 letting agent.
Ben · 24 September 2023
Agent replied · 20 June 2024
Dear Ben Brown
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMelika has been a delight to deal with, I don't usually write customer reviews, but in this case I thought I should lwet you know that you have a really good employee in Melika's case, so take good care of her !!!!!
Chris · 13 July 2025
★★★★★ 5/5
GoogleGreat company. Morgan has been so helpful, efficient and totally professional!
She always accepts my calls and if she misses a call, gets back to me straight away.
Delighted with our rental property and all the service demands have been met swiftly.
Christine · 22 March 2024
Agent replied · 20 June 2024
Dear Christine Cummins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSully Tutt manages 17 flats for us in Luton. He is always proactive and attentive and the best manager we have had. I cannot recommend Sully and Leaders enough!
Pan · 26 October 2024
Agent replied · 25 December 2024
Dear Panos
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSully Tutt manages 17 flats for us in Luton. He is always proactive and attentive and the best manager we have had. I cannot recommend Sully and Leaders enough!
Panos · 18 October 2024
Agent replied · 11 November 2024
Dear Panos
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMelika called me today and she was really lovely to talk to.
If I have any problems she has assured me that she will help the best she can.
It's always nice to know that there is someone friendly on the other end of the phone if we have any problems with the house.
Nicola · 11 July 2025
Agent replied · 9 September 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMy experience with leaders Dunstable was fantastic. The people I met at their branch office treated us well and were ready to help at any time of the day. Zach and Sarah are great people, full of smiles and always a phone call away ready to help. Thanks alot guys.
Finance · 21 June 2023
Agent replied · 20 June 2024
Dear Finance Oyedele
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have just rented a property through Leaders and have had an extremely positive experience. Zac was friendly, prompt and reliable and attended to all of our needs, going out of his way to do so. Thank you so much -we. have only positive comments.
Alice · 24 October 2023
Agent replied · 20 June 2024
Dear Alice Lawford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve used several different agents before giving my portfolio to Leaders in Dunstable and they have really given me 5 star service. My properties are always let quickly to top quality applicants, managed well and I am always updated throughout the process. Thank you Sarah and her lovely team.
Abbey · 21 June 2023
Agent replied · 20 June 2024
Dear Abbey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWorst agents ever, especially Rob, we try to book a view of a properly two times in row last time he lied " the phone didn't went through" and he has my e-mail or he could just send me an sms but No he let me wait 10 min in front of the house. Thank you Rob !
Claudiu · 21 June 2022
Agent replied · 20 June 2024
Dear Claudiu
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMolly has been a great help with valuing our property and supporting us through the process to let. She is a great asset to the team and we have been very fortunate to have her services. Thank you and we look forward to many years of service!
Ikera · 21 June 2023
Agent replied · 20 June 2024
Dear Ikera
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMolly was very informative and professional when showing me around properties and has made the process very smooth and easy. Highly recommend Leaders and Molly :)
R · 24 July 2024
Agent replied · 23 August 2024
Dear R
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleMy experience with them are very unpleasant. I stop renting for them in December. I have struggled to get my deposit back, many emails was sent to them and few got replied. Finely after few months I did receive money but still waiting for the replay about something else. The don’t have correct information in the system and even I confirm all my information the still ask me to provide the same information.
Update : since 2022 can’t get my money back. The communication with agency is awful. Keep promising that I will receive money next month, week but still waiting. I’m getting anxious about that situation.
Ilona · 22 March 2024
Agent replied · 20 June 2024
Dear Ilona Salata,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.