Intercounty Lettings Dunmow reviews

★★★★★ 5/5

Trustpilot

Second time of using in last 6 months

Second time of using in last 6 months. I recently sold my mothers house with Intercounty Bishop's Stortford who found me the perfect buyer. I was so impressed with their service that I am now selling my house with them. My house was sold in a couple of days and the service and advice I was given has been outstanding. I would highly recommend them with special thanks to Will and Helen, you guys are on fire!!

Kim · 20 March 2021

★★★★★ 5/5

Google

Tom has been very helpful throughout our search for a property, informing us of new properties to the market and properties we perhaps wouldn’t have considered otherwise. Communication has been at such a high standard, we have felt confident in Tom helping us get our dream property. Highly recommend.

Catherine · 15 February 2024

★★★★★ 2/5

Google

I was not too impressed. Communication in general was poor with Rebecca being part time and Tom - well some time. It appeared they were neither communicating much with each other (both have separate email accounts - not a joined company one) nor with me. All in it was a bit like wading through treacle, and that was after a fantastic start - the contract arrived in no time for the letting agreement (I did have high hopes). I ended up communicating more with the Bishops Stortford branch as they are more available. So in comparison - this left me disappointed and I may wait a few more years again until I am back - like my last time I used Intercounty. Sorry, but no recommendation. Too much hard work for me to keep asking and chasing and checking.

Daniela · 5 December 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. absolutely terrible agency, belittling and inhuman, I went without the basic necessities that come with a rented home. I went without hot water for days, no heating all due to a dodgy boiler that leaked so much water to the point it was dripping down the walls and through the ceiling. I had no washing machine for three weeks because it flooded the entire kitchen. I went without any water pressure for months, the list is endless. Not only with all these issues my landlord has the cheek to increase my rent without a written signed document, I was told over the phone and that’s it. The agency itself is diabolical, not a single person I dealt with gave me an inch of respect, I was spoken over and made to feel like a piece of dirt on their shoe, telling me I was the problem when it was them. Never ever rent or buy from this agency, utter disgrace.

Jess · 27 November 2024

★★★★★ 5/5

Google

We have just completed on our sale. Throughout the time it has taken to get to this point all the staff in the Dunmow Branch have been fantastic, especially Katie, Jake and Poppy. They were always there to answer any questions we had and reassured us when things became stressful. We just want to thank them very much.

Selina · 15 June 2023

★★★★★ 5/5

Google

Fantastic service from Clare at Inter County she was professional helpful and informative. Intercounty and their team helped me with my move and worked with me efficienciently. I found dealing with them and especially Clare to be friendly and very helpful. I would not hesitate to use them and look forward to continuing our relationship in the future.

Lyndon · 15 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Kat Keats has been brilliant at managing our property and it’s always such a pleasure to speak to her. Kat is so capable, pragmatic, efficient and very trustworthy. When Kat took a break from the business things definitely went astray and we were so grateful when she came back. With Kat we always felt the property was well looked after. We were very sad to say goodbye when we sold the property. Josh and Charlotte could not have been more helpful with handling the sale. We felt we were in very capable hands, they really know their stuff, really on the ball with all the detail and nothing phases them. Between Kat and Josh we could not have asked for better support. Thank you so much.

Robina · 25 November 2019

★★★★★ 5/5

Google

Excellent agents from start to finish. Acted on both the sale of our house and the property we were buying. Everyone in the agency team have impressed and I cannot fault them. Doug in the progression team picked up things once we had everything agreed and diligently followed up and pushed things forward. All in all, a safe pair of hands that I felt did the best for everyone in the chain. A big thank you to the whole team.

Matthew · 16 November 2024

★★★★★ 5/5

Trustpilot

Doug is very personable and easy to…

Doug is very personable and easy to deal with. Although we were not a direct client of his, as we were the buyers, he did treat us like one. We had a very lengthy house purchase, and during the 9 months I think I spoke more to Doug than my husband. He was very good at keeping us in the loop and providing regular updates.We also really rate James, he is very down to earth and he offered us lots of good advice. If we were to sell in the future, I would want to use him. I think his career in real estate will go far and I can see him heading up a branch one day in the not so near future.

Helen · 12 November 2019

★★★★★ 5/5

Trustpilot

Great service from a Buyers perspective

We have just bought a house that was sold through Intercounty. They have been professional, punctual and personable throughout the whole process. We needed to visit the house on 3 occassions at short notice to survey, measure for carpets and get a quote with a plumber, and it was never a problem gaining access (special thanks to Olivia). It was also helpful to have Doug Whybrow as our liason between the sellers solicitor and our solicitor. He was fantastic at keeping us informed of progress and helping out with any queries.

John · 9 October 2019

★★★★★ 5/5

Google

We have just let through Intercounty in Great Dunmow and have been dealing with Lisa. What an amazing service we have received. Lisa was really prompt with her replies, everything was done quickly and we were kept updated throughout. Lisa was also really lovely which made the whole process stress free. I have no issues in recommending them as they have made what could be a stressful time, easy and stress free!PositiveResponsiveness, Professionalism

Designer · 25 August 2021

★★★★★ 5/5

Trustpilot

Chloe Haken and Luke Harrison at…

Chloe Haken and Luke Harrison at Braintree had to work very hard in the final days of securing the tenants for our property through no fault of their own AND neither was it ours or the tenants!! The referencing agency, sadly I do not have their name yet, fell woefully short of what it says on the tin, REFERENCING. They failed to pursue the stumbling block as ferociously as these two employees had to and dealing with the payroll department of a High Street frozen food company who only deign to answer their phones for two hours a day has to be experienced to be believed! Such incompetence and indifference. Chloe had been on hold for nearly half an hour to this company when we arrived in the office and finally she got through and explained very clearly what was required and we needed it now not next week. She got it. These two have more patience than I have and now our tenants are moving in after a delay of many days. Thank you Chloe and Luke.

Angela · 3 October 2019

★★★★★ 5/5

Trustpilot

Intercounty have been fantastic

Intercounty have been fantastic from the beginning right through to the day we sold our house. The promotion of our house and the specification of the sales brochure was excellently thought out and attractive to new buyers.Andy was always available when we needed him and everyone at south Woodham branch were friendly and approachable.They have always been quick to chase up other buyers and solicitors within the chain to ensure that all sales and purchases run smoothly.If we ever sold again we would definitely use Intercounty.

Brian · 2 October 2019

★★★★★ 5/5

Trustpilot

Josh Nahome and Team at Saffron Walden

I can only start by saying huge thank you to Josh, Charlotte, Lisa and the team for their help with our recent purchase. The process from start to finish as been both stress free and enjoyable thanks to the teams efforts. The team have all been on top form, very professional and hard working from the girls coming out on various viewings (of which we may have overstayed our welcome sometimes) to Josh working behind the scenes to progress the sale while having to endure numerous phone calls from myself. I cannot say anything more positive but to only try it for your selves. The team have gone above and beyond. If you’re selling or buying, this is the team for you. Thanks again. Jack & Charlotte

Jack · 24 September 2019

★★★★★ 5/5

Google

Intercounty sold our home within just two weeks of it going on the market, following a single open day. From start to finish, the service was outstanding. A special thank you to Poppy for her efficiency, professionalism, and in-depth knowledge, she really made the whole process seamless.

Ellie · 6 June 2025

★★★★★ 5/5

Trustpilot

Fantastic Staff! Will definitely use again

The staff at Intercounty in Stansted were fantastic . Special mention to Jenny who talked us through the whole selling and buying process and with her explanation and advice she made us feel very at ease with what can be a very stressful process. All the staff are very professional at all times. They took care of 90% of the viewings and updated us every step of the way and gave good feedback from prospective buyers as well. We wouldn't hesitate to use them again in the future!!

Jon · 29 August 2019

★★★★★ 4/5

Trustpilot

Helen Mehmet did a good job

Helen Mehmet graciously drove me from property to property in winter 2018/19, listened to our requirements, saw how much we had brought from South Africa, and then searched for something that could meet our needs. I think she did a good job of showing me a range of sizes and locations so that I could understand where our property fits into the housing stock on the market.She was always friendly and professional and came up with two properties that were potentially suitable. There is probably a bigger property out there but we settled on a house built in 1956. Being old it needs some work but it is ours: no more paying rent (and therefore paying off the landlord's mortgage!). We have parking, a garage and a room we have dedicated to laundry: drying, ironing, folding all in one place. Fantastic!Buying a house in the UK was onerous: we discovered it is a very expensive process, complicated, confusing and stressful. In that regard our solicitor from Premier Property really looked after our interests and advised us.

Cecilia · 14 August 2019

★★★★★ 5/5

Trustpilot

Flat rental

After deciding to rent my flat I saw 3 agents from different companies.I was most impressed with Dan from the initial meeting, he was very thorough, had excellent knowledge of the rental market and great advice for a new landlord.He worked with me to my timeframe and after advertising the flat to rent it was taken 4 days later!I wasn’t aware there was so much to sort out when renting a property, however I can say that working with Dan has made the process as easy as possible for me. Nothing was too much trouble, whether it was a query I had via email or telephone, and always responded the same day. When I was packing he came to me at the flat as it was easier for me.Excellent customer service and I cant recommend Dan highly enough.Many thanks Diane

Ms · 15 July 2019

★★★★★ 5/5

Google

Whether you are a buyer or seller I can highly recommend Jake Frisby for his professionalism and proactiveness to ensure that the exchange process went as efficiently as possible. It felt as though at each step of the journey from first viewings through the offer to exchange that he was there to serve and making sure that I weren't left waiting and wondering. Many thanks Jake!PositiveResponsiveness, Professionalism

Peter · 15 June 2022

★★★★★ 5/5

Google

This was my first time of letting a property. From the moment I met Lisa I felt I had chosen the right person to guide me. Lisa was very polite and professional and helped me find the right tenant quickly so my lovely flat was not empty for long. I feel confident that everything is in hand and I would highly recommend her, thanks Lisa 😊 …

Jane · 15 June 2022

★★★★★ 5/5

Trustpilot

Professional and extremely helpful Letting Agent

We have been renting our property through Intercounty for two years and as long term tenants we are extremely happy and satisfied with the excellent service we have received through the Bishops Stortford office. Any problems or concerns we had before or during our Rental have been quickly and efficiently resolved and all of the members of Intercounty have been very professional and given great and friendly service.Our personal Property Manager has been a wonderful help at all times and so extremely helpful with anything we have needed assistance with. I would definitely recommend Intercounty.

Jane · 27 June 2019

★★★★★ 5/5

Google

My husband and I have used intercounty on many occasions for both sales and Lettings. I cannot fault them. Andrew is always a great manager and very on the ball. We have just sold our house through them and I have to say a very very special thank you to Jenny and Lois. They both went above and beyond to push everything through, dealing with adversity and me constantly calling. Their customer service is the best I’ve come across, they genuinely care about their customers. If I was staying in Essex, I’d never use any other agent. Those girls kept me sane. I also need to say Helen in Lettings has dealt with another of our properties that we rent out and she is also excellent at dealing with the Lettings side of things. What a great team in Dunmow. Alex

Alex · 16 June 2019

★★★★★ 5/5

Trustpilot

Intercounty helped me find my first…

Intercounty helped me find my first home! Everyone always answered my phone calls and even texted me when convenient when I was a work and couldn’t answer the phone. And questions I had big or small there was always someone there, right from how to pay my bills to setting up insurance for my contents and my self! But a special thank you to Dom and Luke and the other man who’s name I can’t remember at Braintree for their professionalism throughout and of course their constant banter and entertainment making a stressful situation enjoyable and unforgettable! Thanks again guys! Best wishes!

Lx · 27 May 2019

★★★★★ 5/5

Trustpilot

It has been a very good and rewarding…

It has been a very good and rewarding experience with Intercounty in finding an excellent home in Stansted Mountfitchet.I had contacted other lettings agents in Bishop Stortford and i have to say i particularly did not have a good experience with few of them. This led to me contacting Intercounty and right from my first call to them until completing all formalities for the Flat that was provided to me......it was a very professional and courteous service added with a personal touch to it all the way.I will like to thank Harry, Amy, George............with special mention to Reece who helped me to find my right home. I was supposed to move in my 18th May, but on my request Reece was able to arrange an early move-in by 15th and also guided us with all the rest of the formalities.I will definitely like to recommend Intercounty Lettings to all customers in finding the right home.Sheikh Sajid Ahmed

Sheikh · 22 May 2019