Trusted Agent profile Β· Dunmow

Intercounty Lettings reviews in Dunmow

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,066 reviews across 2 platforms

Barclay House, 1-3 High Street, Dunmow, CM6 1UU

Part of Intercounty, see every office.

Intercounty's office in Dunmow, at Barclay House, is rated 4.7 out of 5 across 1,066 reviews on two platforms, including 378 Google reviews rated 4.8.

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4.8 / 5

378

Reviews on Google

This office

Trustpilot logo

688

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Dunmow office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very Pleased with the service

Intercounty were great during the process of purchasing my first property. Dealing with Doug and Andrew Kidd kept everything moving in the right direction and I would recommend anybody who is considering using them in the furture.

Valentim Β· 12 October 2020

Agent replied Β· 13 June 2024

Thank you Valentim for your Review. Its great to hear you would recommend us and you were happy with the service provided. We are very grateful to have been a part of your first house purchase. Congratulations.

5/5

Trustpilot

Jason Hall and his team at Intercounty…

Jason Hall and his team at Intercounty have found us the buyer we hoped for,a family who value our home and should enjoy it as much as we have done for nearly fifty years.We are very pleased with the sale.

Mrs Β· 18 September 2019

Agent replied Β· 13 June 2024

Thank you for your review Mrs Crossland. It's lovely to hear how pleased you are with how Intercounty dealt with the sale of your home.

5/5

Google

Good Afternoon Tom Ogden you have been an absolute star 🌟 in helping us find a home huge thanks from myself Janine and her girls you have been amazing πŸ‘ your company are lucky to have you x …

Christine Β· 27 November 2024

Agent replied Β· 11 December 2024

Thank you for the kind words, Christine, if you require any further assistance don’t hesitate to get in touch, Best wishes Tom

4/5

Trustpilot

A bit of oomph

In tricky circumstances, Doug and team put the effort in to make sure that the process got done. Sometimes you need people with a bit of oomph and enthusiasm, and that’s what the Bishops Stortford team has. J and R.

James Β· 25 July 2019

Agent replied Β· 13 June 2024

Thank you for your review James. Its great to hear such positive feedback and they got the process done for you.

5/5

Google

Great experience with Intercounty recently. Clare was so helpful & the process was so quick. Really pleased.

Laura Β· 15 June 2023

Agent replied Β· 14 June 2024

Thank you so much for the 5 stars - greatly appreciated

5/5

Google

Wow what a great service Lisa and the team gave us. They had our property sorted and rented out quickly with no fuss. Thanks Clair and Matt

Matthew Β· 15 June 2022

Agent replied Β· 14 June 2024

That's great news - thanks so much for choosing Intercounty in the first instance.

5/5

Google

Lisa is friendly, efficient and very personable. I very satisfied with my interactions with the Intercounty Agency in general, and particularly with Lisa. Well done!PositiveResponsiveness, Quality, Professionalism

Andrew Β· 15 June 2022

Agent replied Β· 14 June 2024

That is so good to hear Andrew - your review is very much appreciated.

5/5

Trustpilot

Excellent Service Throughout

From finding us a suitable property to negotiating with the landlord, Harry S and the team at Intercounty Bishops Stortford were fantastic. Harry maintained excellent communication throughout the process, ensuring the whole experience was seamless and stress free. Thank you.

Neil Β· 29 May 2019

Agent replied Β· 13 June 2024

Thank you Neil for your 5 star review, it is lovely to hear Harry was excellent at communicating throughout the process and your experience was seamless and stress free.

5/5

Google

We sold our property with Intercounty Dunmow Branch and from the very initial meeting with Ben, through to viewing arrangements with Jake, Ben & Katie, offers received and progress on the sale to exchange of contracts, all of the team were responsive, professional and informative. We had weekly calls without fail from Katie informing us of progress. We can honestly say that we have never dealt with such a proactive Estate Agent, and we have bought and sold many properties. Well done Intercounty and thank you for making our move stress free. :-)PositiveResponsiveness, Professionalism

Malcolm Β· 25 August 2021

Agent replied Β· 14 June 2024

So appreciative to receive feedback like this - its genuinely what we work towards. So glad the move went well!

5/5

Google

Lisa Southon at Intercounty Dunmow has been extremely helpful, personable and professional. I will happily use them again and can highly recommend them as estate agents, providing a pleasant and efficient service.PositiveResponsiveness, Professionalism

Nicola Β· 15 June 2021

Agent replied Β· 14 June 2024

Thanks for the great recommendation Nicola

1/5

Trustpilot

Poor service but great on excuses

12 months of emails, quotes and excuses. If you fancy paying market rates on a rental that isn't market rentable, Intercounty are the Estate Agent for you!It's understandable that Covid has caused some serious delays but 12 months on and we're still asking for maintenance to fix kitchen cupboards, the front door, black mould on walls and sealant around the bath. It's only been a month asking for maintenance to reseal the bath plughole so we can have a bath without contents spilling onto the floor. We had enjoyed 5 years renting this property without any issues. The past 12 months however has been so frustrating that I've directly contacted the Landlord to see if there is a reason why there has been such a delay. Our Landlord has also been experiencing issues with Intercounty and their poor communication & property management. Sadly for her she's also paying them management fees.I'd encourage people to try another Estate Agent because Intercounty really aren't doing the job they're paid to do.

WhyDoesItHaveToComeToThis Β· 13 July 2021

Agent replied Β· 13 June 2024

Thank you very much for the feedback and I’m sorry the service recently has not been to our normal high standards. I’m keen to look into what has happened and happy to help find a resolution - please contact me directly carolinerutherford@intercounty.co.uk Thank you.

5/5

Google

Sharing in behalf of my Dad - Paul Carrington. Excellent service and very customer focused, would recommend to anyone. Dad didn’t have email or access to the internet but Lisa kept in touch via the phone and my email.

Arianne Β· 16 January 2024

4/5

Google

I spoke to Natasha and Lisa in lets Both seemed very helpful especially Lisa who had a great telephone manner .. I will be using them soon for my next lettingPositiveResponsiveness

Donna Β· 25 August 2021

Agent replied Β· 14 June 2024

Thank you Donna - we look forward to helping you next time around!

5/5

Google

Natasha has been great help in arranging and allowing me to view a property during the pandemic. She has been easy to contact and has always answered any queries that I had.

Dean Β· 15 June 2021

Agent replied Β· 14 June 2024

Dean good to hear the viewing process and your experience with Intercounty has been a good one. Many thanks.

5/5

Google

Lisa has been brilliant booked us in at a moments notice for a viewing and being able to be in the rented place within 2 weeks of viewing is fantastic, highly recommended

Andrew Β· 15 June 2021

Agent replied Β· 14 June 2024

Thank you Andy for taking the trouble to review. Glad Lisa looked after you so well. Enjoy your new home!

5/5

Google

Very professional and accommodating. Went for a viewing of a property with Abi and she was very knowledgeable about the property and answered all questions without any trouble. Also had a pleasant experience with having Lisa do a viewing of the current property I live in with possible new tenants. Especially during the pandemic with social distancing, it was all handled professionally and without any trouble. Thanks to both of them for being amazing at what they do!!PositiveResponsiveness, Quality, Professionalism

Anita Β· 15 June 2021

Agent replied Β· 14 June 2024

Thanks for the lovely feedback Anita, will pass it on to Abi & Lisa

5/5

Trustpilot

Emma Clyde 5 stars

I am pleased to write this honest review about the service I have recieved from an excellent estate agent who has helped me through a purchase on my home. Emma Clyde has gone beyond all expectations showed enthusiasm, politeness , friendly, prompt in answering any questions I have had and made it an enjoyable experience. She has been helpful and is a asset to any organisation and wish her the nothing but the best in her career. Intercounty hold onto her πŸ‘

Riz Β· 4 June 2021

Agent replied Β· 13 June 2024

Thank you for your 5 star review Riz! It's great to hear that Emma has gone above and beyond. Wishing you all the best in your new home.

4/5

Trustpilot

Paula Lawrence Diplomat Bishops Stortford

In the final weeks of the conveyancing process ( late March) PL worked hard to remain neutral and achieve a positive outcome despite a deal of frustrations which frankly almost called the whole deal off. She maintained professionalism and humour throughout working to conclude 6 months of negotiations started in September by her colleague Debbie Davies. We are grateful to both for going the extra miles.One small niggle was on the day of completion when key handover delegated to Dunmow office was shambolic despite clear instructions from PL and the lawyers.

Andrew Β· 18 May 2021

Agent replied Β· 13 June 2024

Thank you for your review Andrew. I'm sorry that the key hand over was not a smooth one. Thank you for your kind words about Paula, we will certainly share your review with her.

5/5

Trustpilot

Excellent service

Excellent service, plenty of viewings booked in the first couple of weeks. Once we found a buyer Doug Whybrow kept us fully informed and resolved one or two issues that we had.All in all an excellent service!!Chris B

CTB Β· 11 July 2019

Agent replied Β· 13 June 2024

Thank you for your view Chris. its great to hear Doug kept you informed up to the point of an Exchange. and was able to help out with issues along the way.

1/5

Trustpilot

Liars - Stay Clear

Our offer got accepted on a property. Our solicitors carried out searches and reported back with a shocking find. 10,000 homes + major intersections were being built in & around this beautiful historical village, where the property was located. We asked the estate agents on numerous occasions about any pertinent information which could effect the property. When the estate agent was confronted (Sarah G) she was unapologetic and couldn’t care less. Her attitude was appalling and proves yet again at how 99.9% of estate agents are clueless amateurs.

Adam Β· 3 May 2021

Agent replied Β· 13 June 2024

Many thanks for your review, we welcome them even those that are not positive as it enables us to shape good service in the future. Very happy to look into this further for you if you would like to contact me, jamessutton@intercounty.co.uk

5/5

Google

As and first time buyer I had loads of questions but Katie & Jake kept me updated throughout the whole process. Would definitely recommend intercounty!

Josh Β· 15 June 2022

Agent replied Β· 14 June 2024

Thanks Josh - much appreciated

5/5

Trustpilot

Intercounty Bishops Stortford the best by far

I have moved a few time over the past few years and have always found estate agencies difficult to work with but this has certainly changed with my recent experience with Intercounty Bishops Stortford. The 2 Harry’s and Reece who work there and the lady her gave us a 2nd viewing worked fabulously throughout the process. They are by far the best agents I have dealt with and that has been a few. Thank you for such a an easy experience... Steve and Claire

Steve Β· 13 April 2021

Agent replied Β· 13 June 2024

Thank you for your great feedback. It's lovely to hear you had such an easy experience and we will pass on your thanks to Reece and his team.

5/5

Trustpilot

Professional and friendly Bishops Stortford team

Intercounty were a professional and courteous agent, we also found them very knowledgeable when viewing properties. Once we purchased a property through them, Doug was very helpful in chasing updates from the chain and pushing things along!

Katy Β· 13 October 2019

Agent replied Β· 13 June 2024

Thank you for your review Katy and thank you for your great feedback, Congratulations on your new property.

5/5

Google

Intercounty Dunmow have been brilliant, Jenny & Ben have been professional and very helpful all the way through our selling process. The whole team at Intercounty Dunmow always have time to help. We was kept upto date regularly and received feedback from all viewings. Intercounty has worked very hard to keep their services and support to a high level through these challenging times. Thank you to Intercounty Dunmow for making the process stress free. Mrs Tracey PastonPositiveResponsiveness, Quality, Professionalism

Tracey Β· 15 June 2021

Agent replied Β· 14 June 2024

Thank you for the fantastic feedback Tracey, we really do appreciate it. Enjoy your new home

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