Intercounty Lettings reviews in Dunmow

★★★★★ 5/5

Trustpilot

A very professional company

A very professional company. We have worked with Intercounty for 12 years on our letting of our property. They were very quick to find tenants and careful getting references. When we decided to sell our property we thought that we would give them a chance as sole agents. They quickly found suitable purchasers and got the sale which went smoothly. We thank them for always keeping us in the loop as we live overseas. We new what was happening at all times.

Marion · 30 November 2019

★★★★★ 5/5

Trustpilot

We had a few issues with the property…

We had a few issues with the property initially but once Doug Whybrow from the Bishops Stortford branch started to address the issues we knew we had someone we could talk to and get the job done.It was very refreshing to have someone who was on the ball, conscious, understanding and a pleasure to have on our side. He worked very hard to achieve the perfect outcome even addressing issues that were not his concern to help us.If it wasn't for him im sure we would be still waiting to move into the property now. Well done Doug and thank you.

Debbie · 5 November 2019

★★★★★ 5/5

Trustpilot

The house process was very stressful

The house process was very stressful, the only person that made it easier for us was Doug. We cannot thank him enough for how he has help us to get the right information that we needed and pointing us in the right direction for who we needed to speak too. He also made sure he kept in touch to make sure everything was going right.Everyone who we have spoken to at Intercounty has been very polite and helpful as well.

Keeley · 1 November 2019

★★★★★ 5/5

Trustpilot

Bishops Stortford Office Intercounty

We are in the process of finalising our house sale with Intercounty Bishops Stortford and they have been fantastic. Given the market at present, we were unsure how long it would take to sell, but thanks to them getting the right prospective buyers through the door, we had an offer we accepted on the second day the house was up for sale.I would like to make a special mention regarding James from the Stortford office. He has been professional, engaged, empathetic and a great communicator from start to finish.Altogether it has been an entirely positive experience and I would recommend Intercounty to anybody selling or buying a home.

Mrs · 23 October 2019

★★★★★ 5/5

Google

I am incredibly grateful for the hard work and dedication of the entire team at INTERCOUNTY. Their expertise and friendly approach not only met but exceeded my expectations. Thank you for everything you have done to make my moving journey easier.

Fouad · 25 June 2024

★★★★★ 5/5

Trustpilot

Intercounty Bishop’S Stortford have…

Intercounty Bishop’S Stortford have been outstanding, Doug whybrow that coordinated completing my sale was just excellent. My sale through no fault of Intercounty was very stressful. Doug and also the rest of the team especially krissy took on board I have serious health issues and was finding the sale very difficult. They were so reassuring, professional, so easy to talk to and took the time to explain everything clearly in a way I could easily understand. They responded to any phone call or email with impressive speed usually within a few hours not days like I have experienced with other agents. They took charge of the process when it was clear I was finding it challenging. When one of the team was unfortunately off sick for a couple of days another member of the team contacted me and ensured that my sale was progressing in their absence. I can not thank the Intercounty sales team enough for their support, excellent service and professionalism. ⭐️⭐️⭐️⭐️⭐️+

Kerrie · 9 February 2024

★★★★★ 5/5

Trustpilot

We have used Intercounty a few times…

We have used Intercounty a few times over the last 12 years and they are consistently excellent. Andrew and his team are always very helpful and knowledgable.

Stuart · 6 April 2021

★★★★★ 5/5

Google

Have been using Intercounty as our letting agents for almost 10 years for our property. - always found a prompt, professional service and always on hand to offer advice - thank you in particular to Jo for putting up with my many emails

Sharon · 15 May 2024

★★★★★ 1/5

Trustpilot

Very disappointed with intercounty safety issues

Very disappointed with intercounty. In the process of leaving the property we discovered that the electrics have not been tested since 1992 with the recommendation that they were tested again in 1997 written on the box. When we informed Intercounty of this they stated that it is not a legal requirement to test the electrical safety of a property! However, it is a legal responsibility to check that the property is electrically safe. We also discovered that all electrics were kept on a wooden box which is of course a fire hazard not only to the property that we were renting but to surrounding properties! Intercounty don't seem to take the safety of their tenants very seriously which is disappointing especially when young children were living in the household. At the beginning of the tenancy we had just moved in with a new born baby, the property smelt of burning rubber. It took intercounty weeks to get anyone to come and look at it. As soon as they discovered that it was not carbon monoxide (which is odourless) they failed to bother with any further tests. It was down to us to get out environmental health. Prior to moving into the property it was infested with moths which intercounty failed to disclose. We spoke multiple times to them and they failed to do anything about it. The moths destroyed numerous items of our clothing and soft furnishings despite our best attempts to get rid of them. Upon leaving the property intercounty are expecting us to pay for the damage caused by the moths to the carpets! They have no trace of any of the complaints that we made about the property during our stay and it is now up to us to find evidence of this. Really disappointed by their appalling customer service and the way that they have endangered our family.

Unknown · 5 August 2019

★★★★★ 5/5

Trustpilot

Intercounty on the ball

Andrew and the team in Dunmow were on the ball with our sale it became quite complicated at one time but there knowledge of all things complicated shone through .thanks again for your help

Keith · 24 April 2018

★★★★★ 5/5

Trustpilot

Mollie was Amazing!!

Mollie was amazing. She helped us from the start to finish with finding the perfect property for our little family. Couldn’t be happier. Thanks everyone at Intercounty!!

Norriann · 26 February 2021

★★★★★ 5/5

Trustpilot

Exceptional service and very friendly staff

Having tried to sell my house with another agent last year, I used Intercounty this time. In a very tough market, they managed to book plenty of viewings and I was delighted to sell to a lovely family who live nearby. It was important to me that the house that I have lived in for nearly 20 years went to someone who loves it as much as I do. Helen, in particular, worked exceptionally hard for me, securing the initial offer well into the evening. I am extremely grateful to her for all her hard work. Doug also kept me sane, particularly around the time of exchange which I was finding very stressful. He worked tirelessly on my behalf and I am extremely grateful to him too. William, Olivia, James and Jack also deserve a mention - everyone did their very best for me. If you are wondering whether to use an agent with a more expensive fee than, for example, online agents do it. They were worth every penny.

Autumn · 10 July 2019

★★★★★ 5/5

Trustpilot

Fantastic rental experience

I’ve had great experience with Intercounty and the team throughout my tenancy, especially Dimple who helped resolve any issues that arose in a very efficient manner.I would highly recommend renting through Intercounty.

Tanya · 1 July 2019

★★★★★ 5/5

Trustpilot

An amazing team!

We have started purchasing our property a few days before the lockdown. The entire team was just amazing in keeping us informed and reassured during the whole process, despite all the difficulties associated with furlough, social distancing, etc. During the entire time, they have been in contact with us and the seller. Being first-buyers, we had plenty of questions and worries, but they were always there for us. We would highly recommend Intercounty and especially this team!

Emanuele · 13 August 2020

★★★★★ 5/5

Google

My wife and I were most impressed by all the help, patience and courtesy shown by every member of the Dunmow team. They showed us round several properties until we found the one we wanted. It was not an easy transaction chiefly due to problems at our end, but at no time was any impatience shown. As we are both in our seventies, Heaven forbid we would wish to go through this again, but, if we did we would be sure to chose InterCounty. Many thanks.

Anthony · 16 June 2019

★★★★★ 5/5

Google

Lisa has been brilliant! She is super helpful and extremely kind!! Overall our experience so far has been great!

Chloerose · 15 June 2022

★★★★★ 5/5

Trustpilot

bought the property through the agent…

bought the property through the agent and experienced extremely supportive and accommodating attitude to honour the need of the customer be it buyer / seller. Interacted with Jack and Doug and both are outstanding in terms of customer relationships and would mostly be available over the phone. Doug as a sales progressor helped us get over the line when there were significant challenge in connecting with bottom of the chain and chasing every day from pillar to post. I am sure anyone else would have got irritated with the number of calls / chase I did to Doug to seek update on a daily basis, however Doug has always been patient and provided needed update as and when was available. excellent services with Jack available to arrange the appointment we sought to visit the property at numerous occasions.

CompleteSavings · 30 May 2019

★★★★★ 5/5

Trustpilot

Super friendly service

Super friendly service, Brandon kept us informed from start to finish regarding the process. As First Time Buyers,this was really helpful and was very much appreciated. Very helpful and highly recommend!

Samantha · 11 November 2019

★★★★★ 5/5

Trustpilot

Great company and their staff

Great company and their staff. Each one of them that I had a pleasure to be in contact with were friendly and professional.Massive thank you to Joe Reddan who was fantastic from the beginning

Agnieszka · 18 October 2017

★★★★★ 5/5

Trustpilot

Right from the start I was impressed…

Right from the start I was impressed with Intercounty, which is why I chose them to sell a property for me. Andrew Kershaw valued the property and suggested the way forward (due to the type of house it was) would be an 'Open House'. The open house was held 13 days after the property went on the market and we received two firm offers. We accepted one of the offers and from there it was as straightforward as any house sale can be. I had contact with several member of the team at Intercounty and they were all friendly and professional.

Avril · 20 March 2019

★★★★★ 5/5

Trustpilot

Professional and Friendly team

I am all new to renting privately, and I was starting to feel like I was asking too much with other estate agents. I saw a property I. The Hertfordshire area and I was called back by Hannah and she was excellent she gave me information that other estate agents did not previously given me, however something went wrong and I did not receive a callback so I decided to call back the office and was put through to George and he’s been amazing to the point now I will now only be dealing with intercounty estate agents. He’s kept his promise and called me back with information I requested and he’s so polite and professional thank you so much and I’m hoping to be renting with them soon.

Trudy · 13 March 2019

★★★★★ 5/5

Google

Great communication from the Intercounty team. Dan was an absolute star showing us around a property we was interested in seeing. He knew his stuff which impressed my wife. Would use Intercounty again.

Nicholas · 17 December 2023

★★★★★ 5/5

Google

We have been renting with intercounty for nearly 5 months now. All.staff have been fantastic from the day we moved in. Ed has been efficient with returning emails and calls and resolving any issue that we have promptly. I highly recommend.

Emily · 24 May 2024

★★★★★ 5/5

Google

I had contacted several letting agents with my requirement etc. However, I was impressed by the professionalism, dedication to excellent customer service, flexibility and responsiveness of Intercounty. My contact (Natasha) ensured that I was kept informed about every property that came into their portfolio. The process from the first viewing all the way to move in was seamless. I cannot recommend this letting agent enough.PositiveResponsiveness, Professionalism

L · 15 June 2022