Martin & Co Dunfermline reviews

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE. We went through Matthew Knight, we viewed a property on the Sunday out a deposit down and signed Terms of business on the Monday and got an email from him on Wednesday saying he was returning our deposit due to use not committing. After calling to discuss further this was due to me not wanting to hand my notice in on my current property until I had a signed contract. He tried to force us to continue to do so. They wanted us in by Jan 31st I asked if it was possible to have everything done with the Xmas period etc they said no. I asked if they have made the landlord aware that the move in date might change and then according to Matthew the landlord said they wouldn’t wait and the property would of been empty too long even though it would of only been available from Jan 9th. Turns out they had someone in the background that they wanted in the property rather than the landlord. Utterly disgusting way to treat people especially when a young family is involved.

Katie · 23 December 2022

★★★★★ 1/5

Trustpilot

Its not your dream home if its with Martin and Co!

Martin and Co is the single worst estate agent I have ever know, I am begging you please do not use them. I rented a house with them for 9 months and it’s the worst experience I’ve ever had with an estate agents (I‘ve lives in 8 different rented houses before this one!!) despite asking ten separate times they refused to get me any access to contact my own land lord and they even told me he would visit one day and never turned up, I never once got to speak to him. I had unbelievable maintenance issues including but not limited to: lights with no fittings, a cellar that wasn’t sealed and caused a gale to blow through the whole house, damp like you wouldn’t believe, and a shower that leaked so aggressively it was causing damage to the infrastructure of the house, I emailed about all of these and they refused to fix them, I put in formal notice to their website that they needed fixing and they refused to acknowledge them. By the time I left the house wasn’t fit to live in and despite knowing this they moved someone new in within two weeks of me leaving. I also had issues that they kept calling me while I was at work despite repeatedly telling them not to. And is that the worst? Not by a long shot! The worst by far is one of the people who works there, a man by the name Lee who was the most disgustingly disrespectful person I have ever know, I don’t know how he ever got hired! Refusing to respond to emails, lying about maintenance (as if I wasn’t living in the house and knew what was wrong with it!), being rude and speaking down to me, hanging up the phone! The whole shebang! And now, after another staff member doing an inspection of the property upon me leaving it and agreeing it was completely fine, they’re trying to take nearly £200 of my deposit from me just for the sake of it. PLEASE, PLEASE SAVE YOURSELF AND DO NOT GO WITH MARTIN AND CO!!

Benjamin · 1 February 2020

★★★★★ 1/5

Trustpilot

look into this $hit house before…

Please look into this $hit house before you rent from them. As you can see by the majority of bad reviews, they’re useless! They rent out properties full of mould and will ignore your emails and calls for months about it. They can lie all they want about not knowing about it too but you can literally see on the windowsills that they’ve painted over mold in the past, it literally shows under the paint in clear view! You’d think in the light of the story in regards to the poor young boy who sadly lost his life to mold issues they’d be running at every opportunity to sort out every mold and or damp issue, but they still don’t care. It doesn’t matter if you have children either they could not give a single $hit. I can’t even begin to list the amount of problems wrong with their property but it needs sorting and they need SHUTTING DOWN FOR GOOD. Ive taken photographic proof of everything and will be sending them over to the papers and the MP along with a long letter.

Kay · 15 December 2022

★★★★★ 1/5

Trustpilot

BUYER BEWARE

BUYER BEWARE! If you are looking to purchase a property with Martin & Co - Leamington and Warwick branchThe listing we viewed for a freehold property we were interested in was misleading and did not contain key information, information that had we had known prior to viewing would have resulted in looking elsewhere. We were mislead on key property details and key information regarding the involvement of a management company and service charges associated with the property...we had to pay a solicitor to find these things out ...all of which should have been included in the listing.There was no ownership of the misleading listing, it was always the fault of another party...which was interesting as the only "professional" involved was the agent.

Richard · 21 December 2019

★★★★★ 1/5

Trustpilot

Check contracts

I personally would not deal with Martin and Co again i'll briefly highlight the below ;- Have pets on application however Landlord was not informed - Breach contract - Will not come back to you when you have a complaint about service/contract breach unless you chase - Director is quite sassy (I won't lie I enjoyed this however pretty bad ethics if you don't enjoy this) - Didn't inform landlord of any changes- Blindly agree unless they have a problem- Force you into fixed term contracts for the first year.

Michael · 11 December 2019

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID this agency

AVOID AVOID AVOID this agency. it tooks 2 weeks trying to rent a room in sharehouse It s very difficult to reach them by email or phone. They changed 3 times the hour and the day of the appointement to view the room. I immediately booked this room as I had already lived there for 3 years. they did not wanted to rent it to me. they didn't want to do a virtual view like the previous nice landlord had done due to my disability. I have insisted a lot to have this room which had all the criteria for my disability. I did everything they resquested. I wasted a lot of time and money. After two weeks they said they have choosen someone else.I think the agency did not want to rent me the room because of my disability. they give a very bad image of English agencies. To avoid. Unprofessional, inhuman, bad customer service.

Aurélie · 20 November 2022

★★★★★ 1/5

Trustpilot

If I could give access minus I would

If I could give access minus I would! Totally unprofessional letting agents even the lettings negotiator Sara is useless. Turned up for a viewing that had taken 3 weeks to organise as the estate agents blamed the current tenants were not letting prospective tenants view the property. We were made to queue up like a bus queue outside in drizzly rain to view the property. We arrived on time and waited 15 mins then left as no co-ordination in viewing and no sign of even Sara the lettings negotiator who was clearly there as we saw her little company car. Going on previous reviews it looks like we may have had a lucky escape! M

Mrs · 12 October 2019

★★★★★ 1/5

Trustpilot

I lived in a Martin and Co property for…

I lived in a Martin and Co property for just under 4 years and while they left me alone to get on with life, they also did not respond to my queries, calls or return of deposit request.After speaking with the landlord many times, as the office was unresponsive, he advised me he was paying for a managed service, yet carried out property repairs directly.Martin and Co stopped carrying out property inspections a number of years ago, yet my landlord informed me they have still been charging him, quarterly.I vacated the property 5 weeks ago and have yet to receive replies to my request for the return of my deposit. I'm now forced to go down the Tenant Statutory Declaration route, despite speaking directly with the landlord who said the funds should have been released.From what I hear, landlords and tenants are being let down by Dave and his team.Thankfully I am out of the rental market now, if I ever find myself looking for a rental property, it most certainly won't be through Martin and Co.

Jemma · 1 October 2019

★★★★★ 1/5

Trustpilot

Unbelievable.

Awful service from the beginning. House was an absolute mess when we moved in, took pictures and was told, it’s all just wear and tear and to fix it myself if I want. Trying to get them to fix maintenance issues was like trying to pull teeth. “Can you send us a picture of your constant leaking tap?” “Can you try and fix the washing machine yourself?” Then we had a serious leak with our hot water boiler and sent a video. “So how quick is that bowl being filled?” No consideration that there’s live wires around it. No sense of urgency. Then the washing machine breaks for the 2nd time a few weeks before our tenancy ends, contractor confirms we need a whole new washing machine, don’t bother getting one because we will be moving out so they’d rather wait for the new tenant. 3weeks without a washing machine and a 10month old baby, again, didn’t care. Then, the cherry on the cake...hand in the keys, new tenant has moved in and still didn’t have our deposit. 10 phone calls, numerous emails no reply. Then FINALLY almost one month after we moved out they give us our deposit. Absolutely useless. Stay well clear of this agency, estate agents are supposed to make things easier, this one just made more problems. The attitude on some of the staff is disgusting...I’m not asking for a new washing ma home out of your own salary! Steer well clear!

Jenna · 16 September 2019

★★★★★ 1/5

Trustpilot

Poor experience

We never had a single issue with this agency for three whole years. Regular property inspections were carried out every six months, we kept the house in good condition, paid rent on time without fail, and thoroughly cleaned the property the day before returning the keys.

Samantha · 16 December 2025

★★★★★ 1/5

Trustpilot

Rented a property via Martyn and…

Rented a property via Martyn and co-from the beginning I should’ve known there would be problems as I never received any call backs, never answered the phone and had to chase six times and finally once I receive the keys had numerous issues and had to chase yet again only for it to be resolved by myself, as I couldn’t wait any longer. today was the last straw as the letting agency Martin & co -have let them self into my property three times without notice or prior warning. This is harassment and I will be taking legal advice.

Anthony · 18 October 2022

★★★★★ 1/5

Trustpilot

Bunch of cowboys!!!

Took ages to get the flat ready and were rude to me every time I phoned for an update. Further delayed by the flat the flat had to be professionally cleaned as was left in a complete mess. Turned up pretty much unannounced to do flat inspections. The first time they told me they had emailed me- well I don’t check my emails ever as get lots of junk mail. And I didn’t reply to the email either. I told them, next time please phone me - they didn’t. Just showed up out of the blue whenever they felt like it. Even if they wanted to communicate by email- fine, but expect a reply to say yes or no either way. When I moved out I had the flat professionally cleaned, as that was the condition I got it. There was a bit of residue on the cooker from when I cleaned, which must have developed after I left, but the place was in a better state than when I moved in and the cooker hadn’t been properly cleaned. They made me go back to fix it. Blamed me for a window that had come off its hinges too- got my Dad to fix that but it was wear and tear. Bunch of cowboys - rude and unprofessional, do not use!

Claire · 4 May 2019

★★★★★ 1/5

Trustpilot

If 0 stars were an option

If 0 stars were an option, it still wouldn’t of been low enough. Without a doubt the most incompetent estate agents on the planet. Landlord was allowed to continuously breach the tenancy by showing up and even spending the night at our shared house. Reported... nothing done. Had no cooker for 3 weeks, and when they did send their electrical contractor out, he broke the fridge freezer which lead to loss of food and still had no cooker. Show up when they feel like it, but fail to show when arranged! Horrendous customer service, plus breached data protection by giving out my phone number many times. Avoid at all costs

Lorna · 30 April 2019

★★★★★ 5/5

Google

I've just come to the end of my tenancy in a property let by the Dunfermline office of Martin & Co. In the process of finding a place to rent I had dealings with a good few companies, and was surprised at the disinterest verging on contempt from some of them. Thankfully Martin & Co were not at all like that. This was the first time I had rented a property and they helped immensely guiding me through the process(es). We were able to complete the Tenancy Agreement online...all.signed and sealed from the comfort of my living room. They are friendly and approachable whilst remaining businesslike. Their communication throughout was excellent and all my queries were handled within a maximum of 24 hours (excluding weekends), usually far quicker. They also gave me plenty of notice if they, the landlord or whoever needed access to the property. Another thing which speaks volumes of Martin & Co is the way I felt respected by them. I wasn't just tenant number 231, or at least I didn't feel like I was! They were very accommodating and went above and beyond what I would have expected on a few occasions. There's probably more I could wax lyrical about, although I fear this review is becoming a bit if a rambling tale. Suffice to say, I would heartily recommend Martin & Co to anyone who would listen to me.

Kevan · 11 October 2022

★★★★★ 5/5

Google

You cannot do better if you need a letting agent or want to sell a property.We have used their services for over 10 years to look after our flat and the different tenants over that time. They have obtained several different tenants for us and ensured that we were not involved, other than to confirm we agreed with their choice. We live in the South of England so we relied on Martin and Co staff very heavily. They dealt with the odd breakdown or problem keeping us in the loop but with out the immediate worries. When after a lot of thought we felt that it was time to sell our property, again Martin & Co came to our rescue and arranged the sale for us. At all times we have found all their staff who each had a specific task, performed it proffessionally, responsibly and in a friendly manner, that filled us with confidence that they were looking after our tenants and us in a caring way with the least worry or input to us at a time when my health was not at its best. So a big thank you to them all and we would thoroughly recommend them to any one new or experienced as a landlord or wishing to sell a property, because it is a company you can trust.

Dave · 11 October 2022

★★★★★ 1/5

Trustpilot

Dishonest especially DM who…

Dishonest especially DM who really just about sums up why people dislike estate agents.If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed DM to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed DM before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back.Think twice before renting from this lot.

Lego · 27 September 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

The worst letting agency I have ever encountered. The property I am currently renting is in poor condition. I am constantly reporting issues, none of which have been dealt with yet. The latest issue, is a faulty boiler, it's a weekend and I've had to have my gas cut off. Toxic gases have been leaking in my bedroom every time the boiler is on. This could have been avoided if the gas safety certificate was up to date. Martin & Co are completely uncontactable at the weekend and the gas people have had to report them. It is totally unacceptable, I have a 3 year old at home. We've also been waiting over a week to get a wasp nest removed. They don't seem to be bothered about that at all. The property is a death trap and once the agreement is over, we shall be moving on which is a shame as we are good tenants.

Natalie · 25 September 2022

★★★★★ 1/5

Trustpilot

Very Bad Experience.. Avoid them.

I took their letting services and my experience in area of amount they charge, quality of documentation, attention on complaint to repairs and interaction for day to day services was very poor.There were many instances where documentation was not prepared as per decision and guidelines.I had to dedicate my precious hours (not minutes) to review agreement and reflecting mistakes. It happened several times not once.I would suggest anyone to avoid them based on my year long experience with them.

Parry · 27 July 2019

★★★★★ 1/5

Trustpilot

Very bad experience from the very first…

Very bad experience from the very first day.During the viewing we have been pushed to pay the fees, the argument was ` I have another viewing in next 20 mins, so you may want to pay it ASAP`. We couldn`t even see the property and all its features, cause she was in such a rush...After we moved in, we noticed that some furnishing was in bad condition ( could not seen it before as the previous tenant stuff was still in during the viewing), after them ignoring our emails , we went to the office and being told the furnishing was like this originally and it is how its patterned ( It was stained with coffee) ? Do they really think people are this stupid, or are they maybe?Another incident happened when we asked if we can have the walls repainted, as they promised the apartment will be refreshed to the highest standard. (Walls were stained, just like the sofa bed, I was wondering if it is patterned as well?)They never got them done, along with other things that were either faulty or in bad condition. (they just fixed the washing machine, and then it broke again after 2 days. Great service isn`t it? )We are moving out soon, I will probably have to call the solicitor cause these incompetent people will try to steal all our deposit.(Despite the apartment being in better condition than at the beginning.)Overall:Appalling serviceDisgusting approach to the customerInadequate responses (if any)Shame, shame, shame they are not worth the penny and pricing themselves like they are top of the tops.

Caroline · 21 December 2018

★★★★★ 1/5

Trustpilot

If I could give no stars I could

If I could give no stars I could. This is one of the worst agency I’ve ever had to deal with. The delay in responses from them and the tone of emails and messages they send is nothing short of a disgrace. We reported our boiler to be broken as we had no hot water and it took 2 weeks for someone to get sent out! When we first moved in during the lockdown period at the start of 2021, I was shocked to find that the master bedroom in the property had a leak from the en suite bathroom! This then took them over 3 weeks to sort out with the same issue happening again a couple of months later. They are now withholding our deposit and trying to charge us for issues that we’re out of our control. Disgrace.

EMAR · 16 September 2022

★★★★★ 5/5

Trustpilot

Excellent Service

As first time buyers, Martin & Co made the process of buying our first property smooth and hassle-free. They were good at keeping us updated and were very helpful. Shannon was quick to provide us with multiple property details that matched our requirements on the first day we contacted her. We started looking back in April and now pick up the keys to our new home tomorrow - we can't believe how quick and efficient the service has been! I will definitely be recommending.

Beth · 12 July 2018

★★★★★ 5/5

Trustpilot

Moved into my new house

Moved into my new house. Application process was fast and simple. Huge thanks to Ellie and Cai for all their help!

Nial · 22 March 2025

★★★★★ 1/5

Trustpilot

PLEASE I beg you do not use this…

PLEASE I beg you do not use this company. The company has actually tried to remove my comment.. I have never in my life dealt with such unprofessional, rude, and, condescending people. From the start to the end of the tenancy it was a nightmare. The house wasn’t cleaned at all. I literally had peoples toe nail clippings and hair still in the draws, floor and, rubbish still in the bin.. the list could go on in the house.. there was food still left on the walls from the last tenants and, even found a used syringe under the sofa. The house was vile. We had to deep clean before unpacking. We had no WiFi for a month due to them not able to organise anything. We had no working microwave, oven which was falling a part when first moved in. We used our own microwave, toaster and, kettle as they were so disgusting. We had large amounts of glass and old cigarettes all over the garden. I was told the house was ‘professionally cleaned’ When ‘professional’ people would come to the house they would come into the house without knocking, even into my bedroom when I was asleep… We also had a case where they come and left the door wide open and unlocked with no one in. Honestly the list could go on. They are now trying to charge us over 1000 pounds for damages and cleaning cost!? We honestly kept this house spotless and we’ll respected. So we can’t believe it. Please don’t use. They are horrible people and this company needs to be looked into. To try take away peoples hard working money on unfair and untrue claims is so wrong.* I have spoke with your team and sent many emails with all the issues. I have sent pictures and complained with proper evidence. AGAIN why so rude.. you are only showing yourself up even more. Please check first before attacking someone. YOUR company is 2 stars with over 70% poor reviews! You tried to take my review down and I got it back up with PROOF.

Nola · 10 August 2022

★★★★★ 5/5

Trustpilot

I rented from Martin & Co in…

I rented from Martin & Co in Dunfermline for over 4 years. Whenever I had a problem with the property they dealt with it immediately. The staff I had interactions with were always very friendly & professional. I would highly recommend.

Melanie · 9 January 2026