Martin & Co Dunfermline reviews

★★★★★ 1/5

Trustpilot

Terrible (Bognor Branch)

Terrible (Bognor Branch)Rented for 1 ½ years and they never helped me once. Despite asking Marlina multiple time inc visiting the office, I was never given a key to communal meter cupboard to get readings. I never knew if I was in credit or debt the whole time. I was even emailed by Marlina to say too busy to get one, please ask a neighbour?Heating never worked, just a plug in radiator. Mould in bedroom ect.After leaving they tried to claim most of my deposit with false claims. End of tenancy report said multiple items missing despite them later admitting they had these in their offices. Locks tampered with, carpet dirty, pet damage & much more. They even took photos at strange angles to make things look worse than they were.Lucky I took photos start & end of tenancy & The deposit protection ruled in my favour.I promise you it was in better condition when I left. I even showed the owner round who said he was happy I looked after it.During a final call to them I asked why they never mentioned anything to me if issues and they said it was company policy to only talk to their clients. I thought I was their client???????Disgusting behaviour. If you dare use them (especially this branch) Take photos people!!Ok rant over. I don’t normally moan but all the above & virtually saying I stole items, I had to comment.Good luck all

J · 7 June 2024

★★★★★ 5/5

Google

I have sold two properties through Martin & Co and they have also managed my buy to let flats for the last ten years. The selling of the two properties were handled very professionally. I was particularly pleased at how they followed up every potential buyer and kept me informed at all the stages. Their management of my buy to let flats is excellent. I would recommend them without reservation.

Des · 11 October 2022

★★★★★ 4/5

Trustpilot

Excellent service

We recently enquired about a rental property, our call was handled courteously and efficiently, our viewing was arranged timeously and Nasreen from Martin & Co was helpful, knowledgable and very respectful throughout the entire process. Documentation was delivered as promised, fully explained and processed expeditiously. At the time of writing, we have no experience of lease end or matters arising, return of deposit etc.

Walter · 7 January 2021

★★★★★ 5/5

Trustpilot

Pauline and team were excellent

Pauline and team were excellent. Everything promised, they delivered. very professional and personable. Very pleasant dealing with them all.From viewing the property with Nasreen to Pauline's invaluable guidance and collecting the keys etc with Sharon, the experience has been pain-free and enjoyable. I can trust Pauline and team, and am delighted with their service.I thank the whole team for helping me find that property that I wanted.

Alan · 15 January 2020

★★★★★ 1/5

Trustpilot

Not competent advisers

I am self-employed. My husband employed and we have a guarantor. But a very "nice" lady on the phone said that since I have been working for less than 1 year, my income will not be taken into account and the presence the guarantor does not change the situation in any way! So we could rent from them (or anyone from Rightmove) only on husband's salary which is enough only for properties not more then £900!!!Obviously that adviser is not competent and left me with no hope when it was a lie!

Yuliia-Olha · 23 April 2024

★★★★★ 1/5

Trustpilot

Rude Agent

The agent was rude over the phone. Wouldn't give us a chance to talk straightaway telling us we can't rent the property. My husband called separately and they made him hold 3 times asking unnessary question like about our kids especially what gender they both are, like what's that got to do with renting a property? Not a trusted house agent at all. Would never recommend.

Angelina · 5 January 2023

★★★★★ 1/5

Trustpilot

Avoid renting with them.

Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.

Fran · 4 April 2024

★★★★★ 5/5

Google

After months of struggling to find a place to live my wife and I came across Martin & Co in Dunfermline. The homes they showed were outstanding. We were spoilt for choice. When we finally chose a place, Gill, Arlene and the team made sure the process was smooth and easy. If you are looking for home to rent or buy in Dunfermline I can highly recommend Martin&Co.

Stuart · 13 November 2018

★★★★★ 5/5

Trustpilot

A massive thankyou to Tui Donovan

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

Isobella · 18 December 2025

★★★★★ 1/5

Trustpilot

Atrocious service

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

Janine · 29 November 2025

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Google

Great service they have helped me and my partner so much finding a property great communication and helpful

Calum · 1 June 2025

★★★★★ 5/5

Google

I have been a landlord in Dunfermline for eleven years and chose Martin & Co as agents because I wanted a large experienced company to represent my interests. It has proven to be a very good choice indeed! There has always been a new tenant to follow a departing one in quick succession, any maintenance issues have been quickly reported back to me and dealt with accordingly, and tenants have been monitored appropriately and dealt with quickly where there has been issues. I would definitely recommend Martin & Co to others

Graham · 13 November 2019

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 5/5

Google

I've been renting a flat for five years, and I always received the necessary assistance. In my case, Natasha dealt with all my enquiries and issues, providing a great service and dealing with my landlord. All together, my experience with this agency was very positive, and I am really grateful to the team.

Laila · 11 October 2023

★★★★★ 5/5

Trustpilot

Family orientated company always…

Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.

Sylvette · 27 March 2026

★★★★★ 5/5

Google

Martin & Co were excellent throughout the sale of our property. We were kept informed every step of the way. Natasha, in particular made the whole process very smooth and stress free. Highly recommended.

Lynda · 11 October 2024

★★★★★ 1/5

Trustpilot

Lack of communication with me and with…

Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH

Red · 11 February 2024

★★★★★ 1/5

Trustpilot

No hot water

We are currently waiting on hot water as our boiler has stopped working. This is day 2 and have made 3 phone calls so far to which we have been told the same thing, someone will call you back. Doesn’t look like we will have any today either. We can’t bath or shower, I have 4 children and am due today to have my 5th. As I was planning on a home birth and using the bath as pain relief I am now extremely anxious as to when I will go into labour. After doing my research I have found out that it is in fact a breach of the landlord and tenant act 1985 to be without heating or hot water for more than 48 hours and after this alternative accommodation should be found which by 4 o clock tomorrow I will be enforcing. Never had this problem before after over 10 years of renting.

Rebecca · 3 February 2019

★★★★★ 1/5

Trustpilot

Don’t go with them! We had a living nightmare

We asked them to fix the carpet which wasn’t secured properly but they never fixed it, the house had a damp problem and they were so rude about it, they hired someone to install vents which made the house freezing, the workmen said they had covers for them we could use for when it got cold and they never gave them to us. When we wanted to leave they made us pay an extra months rent (which they blagged with some fine print in the agreement and never really explained to us). So they say you’re on a rolling contract but when you want to leave they will charge you 2 months rent … When we left we cleaned the place to an inch of our lives and they are claiming that the fire alarm is missing, that we haven’t swept the chimney (which we have and we never used the fireplace) and they are saying they want to replace the carpet and we have to pay 300 out of our deposit for that. They are also really rude over the phone

Shaun · 10 January 2024

★★★★★ 1/5

Trustpilot

Terrible letting agent rude and racist…

Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same

Fidele · 26 March 2026

★★★★★ 1/5

Trustpilot

Very dirty bunch of crooks

Very dirty bunch of crooks . They ignored all calls for repairs. I had to arrange and pay for repairs myself. When I moved out they accused me of leaving the place a mess, although. it was not. Although repair manuals and printer etc. belonged to landlady, even then they asked me to pay for removal of those manuals and printer etc. They Will do anything to keep your deposits. Luckily I taken photographs when I moved in and when I moved out, to defend my deposit back. STAY AWAY FROM THIS BAD COMPANYYou reply, given below, is incorrect and misleading. SafeDeposit Scotland has already rejected your claim. Hope you do not make tenants fool, in future.please read other tenant's reviews at:www. allagents. co. uk/view-branch/martin-and-co/stirling/

T · 5 December 2018

★★★★★ 1/5

Trustpilot

They are hands down the worst company…

They are hands down the worst company you could ever rent from, I’ll be leaving them ASAP!Any issues with the flat will be totally ignored, the staff are vile people who have 0 care for the tenant or company as if they did then they wouldn’t act the way they do, cocky,rude and arrogant. ( I’m surprised of the lack of black eyes in the office, as if they acted like this in day to day life they would get laid out)I would suggest that everyone contacts the head office with these complaints failing that then go higher as this scumbag firm needs sorting out.When I moved into the flat it was filthy and I mean filthy, for example the shower was totally blocked with hair and gunk, so I rang up and complained and was told regardless of how dirty it was it had been professionally cleaned and to clean it myself if I wasn’t happy... lol.I could go on all day about the issues as there is a long list.Any issue I have asked to be resolved has been ignored and is still the way it is after complaining nearly 2 yrs ago.Save yourself hassle and go with someone else.

Iva · 30 November 2018