Martin & Co Dunfermline reviews

★★★★★ 5/5

Google

A huge thank you to Natasha at Martin & Co for helping me rent out my flat. As a new landlord, relocating and starting a new job at the same time, it’s been a pretty stressful period, so I really wanted the letting process to be as smooth and stress-free as possible. Natasha has been fantastic throughout. She’s kept in regular contact, answered my endless questions with patience, and consistently reassured me along the way. I’ve felt fully supported from start to finish. A special shoutout as well to Kiera and Sarah for their support. It’s clear the Dunfermline branch has a great team! I have absolutely no regrets choosing Martin & Co as my letting agency. Highly recommend!

Veronika · 17 March 2026

★★★★★ 5/5

Google

We had a great experience using Martin & Co to sell our property. Natasha was fantastic and very helpful and informative from the first phone call I had with her. Communication was great through out and we were kept up to date almost daily regarding progress, viewings etc. The whole process was made to feel very easy with no stress. We would highly recommend using Martin& Co to anyone.

Samantha · 11 May 2026

★★★★★ 5/5

Google

My experience with Martin & Co has been fabulous, starting as a tenant in one of their properties in 2020 and culminating in my recent home purchase with them. From navigating home viewings during the pandemic to relocating, every step of the way has been positive. As a tenant, I found Sarah, Natasha, Donna, and Kiera consistently available to address any property concerns and provide support on various levels. Their personal service shines through, whether in property management or, more recently, facilitating my home buying process. A special thanks to Sarah and Natasha for your invaluable assistance. I highly recommend renting or purchasing through this team :)

Richard · 21 January 2026

★★★★★ 5/5

Trustpilot

I’ve recently sold my property through…

I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience. Selling a property can be a stressful and emotional process, but from the moment I started dealing with Martin & Co, I felt like I was in safe hands. Everyone I dealt with was friendly, professional and, most importantly, genuinely helpful. I was kept informed throughout the sale and never felt like I was just another customer. I dealt with Emma, Lisa and Zak at different stages of the sale, and I honestly can’t thank them enough. They were all fantastic in their own way, always approachable, patient and happy to help whenever I had a question or needed an update. Nothing ever seemed too much trouble, and I really appreciated the time and effort they put into making sure everything went as smoothly as possible. What really stood out to me was how personal the service felt. I always felt that they cared about my sale and wanted the best possible outcome for me, rather than simply doing a job and moving on to the next customer. There were inevitably a few stressful moments along the way, but having such a professional and supportive team behind me made a huge difference. Their communication and commitment were excellent from start to finish. A massive thank you to Emma, Lisa and Zak for all your hard work, patience and support. I really appreciate everything you did to help get the sale over the line. I would have absolutely no hesitation in recommending Martin & Co to anyone looking to sell their property. They have been a pleasure to deal with, and I’m genuinely grateful that I chose them to handle my sale. Thank you again to the whole team, you’ve been brilliant! ❤️

Andrew · 4 September 2026

★★★★★ 1/5

Trustpilot

Want ALL your personal info just for a viewing

Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc. Who is your current landlord - pls provide contact details. Salary, NI number, all your personal details, employment details etc. Just to view a property that you don't know if you want or not, it seems like a great deal of private information to hand over before viewing. I don't mind providing those details if I decide that I want one of their properties, but not just for a viewing. It's overkill and there is no guarantee of what happens to all your info if you don't want the property.

A · 10 August 2026

★★★★★ 5/5

Trustpilot

The process of searching for and…

The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,

Alex · 4 September 2026

★★★★★ 5/5

Google

I had a great experience with Martin & Co. as a tenant across two different properties. They always responded very quickly to any requests or questions and fixed issues without delay. They were always prompt in completing their property inspections and made sure to let us know well in advance when they would be attending. I would definitely recommend them to any tenants looking for properties to let.

Susan · 11 August 2026

★★★★★ 5/5

Trustpilot

Views of a customer

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

Lee · 27 December 2025

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 2/5

Trustpilot

It seems Martin and Co like other…

It seems Martin and Co like other estate agents are making it difficult for anyone on benefits. I saw a two bedroom apartment in New Moston, not exactly a posh area. The rent is affordable but not for people on benefits. Unless you are earning thousands of pounds a month you will have to have a guarantor. Why do estate agents make it so difficult for people on benefits? This so unfair and discrimination against poor people.

Shop · 21 August 2026

★★★★★ 1/5

Trustpilot

Unhelpful, unprofessional, unreliable

I've put a star, but they don't deserve any! Booked a viewing with that agency more then a week in front. On the day of the viewing agent called me twice to postpone the appointment as literally pushed me to the back of the list for some reason, maybe because I'm a foreigner if I have to be honest, but his excuse was because of cancellation. If there is cancellation it's normal to go forward on the list not backwards, however I accepted the changes twice. Obviously that wasn't enough and when I turned up to the property in the exact hour they advised me there wasn't anybody. Absolute disgrace to waste people's time like that.

Lachezar · 30 July 2026

★★★★★ 5/5

Google

Very professional from my first viewing of the property to throughout the let and the end of let process. Regularly visited the property during the let period to ensure there were no maintenance issues (and I assume to make sure i was being a good tenant :-)). "Fixed" two maintenance issues that I hadn't even raised as a concern.

Alister · 11 May 2026

★★★★★ 5/5

Google

We would very much like to thank all at Martin & co, Dunfermline for first finding us our perfect rental at 15, Dover Heights, and for all the help and advice throughout out 13 months tenancy . We would certainly use the company again should the need arise.

David · 11 July 2026

★★★★★ 1/5

Trustpilot

I viewed a property at Bestwood Village

I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord. From the offset the emails i received back and forth afterwards were rude and degrading to my character and i was left feeling guilty about reporting the repairs. They denied that i reported the bath panel to the agent on viewing (which I did) and I was told it was not appropriate to mention to the landlord that i had done so as it made them look in a bad light. I have never known such rudeness before with any other agencies. I have viewed properties before with this agency years ago and will admit they were a fair company to gain a property from. But after this experience i will never go with them again and I'm sure they've black listed me anyway. Just for being honest!!! I really wanted to move into this house but with this Agency as the go between my experience with the landlord did not run smoothly.

Patrick · 21 June 2026

★★★★★ 1/5

Trustpilot

If i could give 0 stars I would

If i could give 0 stars I would. My husband and I have rented a property through this agency for 1y and 4 m and for this period it was obvious that they care only for your money. When we moved in it wasn't cleaned properly, it smelled discusting, the spider webs were pretty much everywhere but due to our situation back then we moved in. They said that we are allowed to repaint walls and doors as long as it's in natural and light colors (we repainted only the front door since the rest was not worth it) however this drastictly changed when we were moving out. On various of visitations we asked about the forming mold, and how to handle it; if they could install a hood, because the cooking situation wasn't okay; if they can change the oven, because it was not working properly, however we never recieved an answer or solution for those things, which later were considered as "damaged beyond reasonable wear and tear". We had to terminate our contract because we find out that we are expecting a child and due to health reasons we had to move back to our home country, which led to series of emails, debating regarding the check-out report where the "before" photos were worse than the "after" but still demanding that we are responsible for paying for things like nails in the walls (on which is visible that it has been painted on top of them before our occupation); stated that we repainted the front door without permission; said that the mold was totally our fault (since they didn't advise us how to handle it); said that the kitchen walls were stained (because of the lack of a hood); we cleaned everything before moving out and it's clearly seen on the "before"and "after" photos, but they still demanded that we had to pay for the cleaning fee, and so on..... After 2 and a half months of emails they kept all the deposit and we even had to pay nearly 300 on top of that ,just so we could be done with them as we were already aproaching our due date and didn't have the nerves and time to continue. We are deffinetly sure that everything was just because they knew that we won't be in the country anymore and wanted to get from us as much as possible, but it's jsut too much.

Yana · 19 June 2026

★★★★★ 1/5

Trustpilot

Extremely disappointed

Throughout our tenancy we had to constantly chase for updates, and several issues with the property were never fully addressed. We maintained the home to a high standard and left it in a clean, well‑kept condition, yet our landlord is now refusing to release our deposit. This situation has been made even more frustrating by Martin & Co’s nitpicking during the checkout process, despite clear evidence of fair wear and tear and the overall condition we left the property in. Based on our experience, I would strongly advise avoiding 24 Blagdon Close. The landlord has been extremely difficult to deal with and the lack of fairness at the end of the tenancy has been unacceptable.

Ellie · 11 June 2026

★★★★★ 5/5

Google

We had a fantastic experience from start to finish when selling a bungalow in Crossford. Natasha and the team kept us up to date at all stages and even arranged a final meter reading on day of key hand over. I would not hesitate in recommending you give Martin and Co a go if you need to sell……or buy I guess.

Ian · 23 August 2024

★★★★★ 5/5

Google

Can't speak highly enough of the service we received from Natasha and the team. So glad we decided to go with Martin & Co. the whole process was slick and well managed with great communication that resulted in a great result for us. thoroughly recommended

Andy · 21 February 2025

★★★★★ 1/5

Trustpilot

Worst company ever

If i could give zero stars i would, please please NEVER rent using this company. They do not care about you they only want your money. Got Mould? Has ur boiler exploded ? Or want a nice clean apartment when u move in? Yea nah they do not care im afraid, all this stuff happened to us, when we moved in the house was disgusting, the washer cupboard had like crusty carpet (and im no princess i can make do but bro it was so disgusting) like 10 year old hoovers covered in mould, trash bags with ripped out blinds in, all the bathroom cupboards had mould in and the legs on the bed were like snapped and the light in the bedroom wasn’t attached either it was such a safety hazard and now these guys have the nerve to ask us for money towards a cleaning service for the next people when i know theyre just going to keep the money and leave it. I left that apartment c l e a n too! Oh yea and when we moved in the water wasn’t even attached to the washing machine properly so we had an apartment flood which happened like 4 times while we were there, 2 was the washer just spitting so much water and 1 time the boiler exploded water everywhere to the point half the walls doors and frames all swelled up! and i swear it was the reason i got a lung infection cus there was so much mould and water in the air bro AND THEY STILL ASKED US FOR MONEY!!! I swear im not a dramatic person, i cleaned that apartment so much and im very understanding but it got to a point where it was just ridiculous and you’re paying all this money and nothing but the bare minimum ever got done! And i had to email so much to even get that! For real if you want your sanity, just go with literally anyone else!

Molly · 5 May 2026

★★★★★ 5/5

Google

I would recommend Martin & Co Dunfermline to anyone wishing to sell their home. Natasha and her team were very professional and friendly too. Nothing was too much trouble and the house got lots of viewings. Very pleased with all aspects of the service.

Carolyn · 9 February 2025

★★★★★ 5/5

Google

Absolutely great service. We had lots of viewings and were kept up to date on a daily basis of viewer feedback and how interested in our property. Natasha made every stage smooth and simple. They really could not have done a better job.

Paul · 22 February 2025

★★★★★ 5/5

Google

Natasha looked after my flat sale with a cheery professionalism that made the whole process a pleasure. Martin & Co were competitive in their rates, and I was confident using a national company, but it was Natasha’s positive and trustworthy approach that sealed the deal. And the best part was that I never had to chase for information. I was kept up to date regularly from viewings to closing. Very highly recommended.

Stuart · 24 September 2025

★★★★★ 1/5

Trustpilot

Went to a viewing a property in…

Went to a viewing a property in Whiston, incredibly dismissive and rude letting agent who couldn't be more disinterested if he tried. Failed to say anything about the property at all, zero attempt to answer questions when we asked and didn't mention they the viewing was a group viewing. Truly awful letting agent. Avoid at all cosrs

Mark · 23 September 2026

★★★★★ 5/5

Google

Martin & Co provided me with an excellent service to sell my property in Dunfermline. Viewings were lined up immediately, I received very prompt feedback after each viewing, communication flowed throughout the process. I would particularly like to praise Natasha who was simply fantastic! I would highly recommend this business.

Sonia · 11 October 2024