Trusted Agent profile · Dunfermline
★★★★★
943 reviews across 3 platforms
32 Chalmers Street, Dunfermline, KY12 8DF, KY12 8DF
Part of Martin & Co, see every office.
Martin & Co's office in Dunfermline, at 32 Chalmers Street, is rated 2.2 out of 5 across 943 reviews on three platforms, including 91 Google reviews rated 4.5.
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Every review we hold for the Dunfermline office, from every platform, shown as written. First names only.
5/5
TrustpilotStree free sale.
Purchase a house through the Staines office. Lynn Parramore, who dealt with the process from start to completion. I found her very profession and helpful with nothing being to much trouble for her.Thank you Lynn
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotBrilliant service
I am very happy with the help I have received from Craig, From the chorlton branch. He has been assisting me with my process of moving into my new property. The help he has given me through this process has been exceptional, he has gone above and beyond and really done what he can to make this easier for me. he is also very prompt at answering emails and telephone calls. I am very grateful for all the help I have received and feel confident that if I have any concerns or queries in the future, they will be assisted effectively and efficiently.
Thank you so much for this wonderful review Jodie. We are so happy to hear that you had such a lovely moving experience and we look forward to hearing from you again.Kind Regards,Martin & Co
1/5
TrustpilotUnderhand tactics to drive up prices
Took annual leave to try and see as many properties as I could in one day. Ended up getting nothing but rushed group bookings all day. Group bookings by themselves are never great because you have anywhere from 4 to 8 other people traipsing through the house at the same time as you are while you are all trying to visualise where your stuff will fit in while queuing up to peek in each room. However I genuinely believe the group booking tactic is done deliberately to incite a bidding war. During the viewings I am told nearly every place "the sales guys" have offers waiting to go to the landlord then at the end of the day when you phone the office to enquire about the property you get told "We have received various offers already and ______ is expecting to go above asking price. Please put forward your best and final offer to improve your chances of securing the property.". The next day you get told you have been outbid so you ask about the second place and once again you are asked to make your best strongest bid first? Call me old fashioned but if I see a place advertised and I take a day of annual leave to see a place a) I am expecting to see it properly one on one and b) I am expecting to pay the advertised price as that is what I have weighed up when comparing locations, number of rooms and house spec. I would personally stay away. I am yet to hear of another letting agent holding offers intentionally, encouraging people to outbid each other and (especially during covid) do group bookings.
Hello, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information?Email: social.media@martinco.com
5/5
TrustpilotI used Martin & Co to find me a rental…
I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotNo wonder you just have 2*s on here
No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!
5/5
GoogleWe've worked with Martin & Co Dunfermline for a couple of years now, both in the rental and sales markets. The service has been second to none and we will continue to use Donna and her team for all of our property work. Just recently we had a successful sale of a high end, bespoke property which we previously struggled to sell. Martin & Co not only provided professional advice, and a value for money service but they presented the house beautifully and sold it in such a short time..... Just really, very impressed!
5/5
YellGreat professional agents
I rented from Martin & Co for over 4 years. Whenever I had a problem with the property they dealt with it immediately. The staff I had interactions with were always very friendly & professional. I would highly recommend.
1/5
TrustpilotFraud Company
Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.
5/5
GoogleI recently worked with Martin & Co Dunfermline when I was purchasing a house from them in July and I was delighted with the service provided. They were professional, knowledgeable and always available to answer the many questions I had. I mostly dealt with Donna MacKenzie who was absolutely brilliant throughout the sales process, in what was an incredible quick sale. I would recommend Martin & Co Dunfermline to anyone, they are everything you want from an Estate Agent.
1/5
TrustpilotMartin and Co Stockport
This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!
1/5
TrustpilotI would give it a 0 if I could
I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!
1/5
TrustpilotOUR HOUSE IS FLOODING THE KITCHEN
OUR HOUSE IS FLOODING THE KITCHEN NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE I AM APAULED
1/5
TrustpilotVery rude people .
Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .
1/5
Trustpilot*** avoid at all cost ***
*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.
1/5
TrustpilotI rang Martin and co for the second…
I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!
4/5
TrustpilotSo far …… everything has gone smoothly
So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !
5/5
TrustpilotMartin &Co…Letting Agent
I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotGreat service from Matt & Sophie
5/5
GoogleRented a property from Martin & Co and the experience was incredibly smooth. Communication from Sarah and Kiera always excellent. Recommend them highly
Thank you for the 5-reivew and the feedback, we're so glad Sarah and Kiera made your renting experience smooth and positive!
1/5
TrustpilotDon't go with these crooks
If you have a house to sell, don't go with these crooks! You'll regret it!
5/5
GoogleWhen we rented a property from Martin and Co dunfermline we had some intial teething issues which were promptly dealt with by out property manager Sara, and throughout our time in the property the property management team were always available to contact if there were any issues. After renting from a few other agencies across the country this was my first experience of an agency who's interest was in the tennents and landlords best interest. I would highly recommend using there services.
Hi Paul. many thanks for taking the time to leave a review, we really appreciate that and glad that your issues were dealt with promptly. All the best. Martin & Co.
5/5
TrustpilotLooking for properties
We had the pleasure of viewing properties with Karl. He couldn’t have been more helpful and friendly, he worked with us to find properties in our price range. We couldn’t have asked for a better experience, Karl was excellent!
5/5
TrustpilotKaren has been very helpful to me as a…
Karen has been very helpful to me as a landlord of one property.She answers all my queries and takes time to complete things on my behalf.Thanks Karen
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotHenry was a super star
Henry was a super star. He really did go out of his way to ensure that we felt like he was on top of everything. When our buyers randomly pulled out he had the property re listed in hours and we managed to get a higher price after this. Value for money - the virtual tour really did sell our home. Thanks
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Tell us what you need and we'll put you in touch. Martin & Co Dunfermline hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunfermline.
