5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
Trusted Agent profile · Dunfermline
Martin & Co Dunfermline reviews
★★★★★
943 reviews across 3 platforms
32 Chalmers Street, Dunfermline, KY12 8DF, KY12 8DF
Part of Martin & Co, see every office.
Martin & Co's office in Dunfermline, at 32 Chalmers Street, is rated 2.2 out of 5 across 943 reviews on three platforms, including 91 Google reviews rated 4.5.
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Reviews
Every review we hold for the Dunfermline office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMartin & Co staff are amazing. I have property that they fully manage for me. All staff are very friendly, professional, organised, flexible, kind, communicate well with up to date information on everything. Thankyou for everything you do 😊 …
Agent replied · 8 October 2025
Thank you for the 5-star review and your kind words, we truly appreciate it and look forward to continuing to work with you!
5/5
GoogleGreat service for the last 15 years as letting agents. Always easy to get hold of and provided good communications between tenant and landlord. We also chose to sell through the same team when the time came. Same trustworthy and reliable service during the sale too.
Agent replied · 26 July 2025
Thank you for your kind words and the 5-star view - it's been a pleasure supporting you over the years with both letting and your sale!
1/5
TrustpilotWas really interested in a property…
Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.
5/5
GoogleMartin & Co rented out my property for a number of years. They were always friendly, professional and fast to respond to any questions I had. I also used them to sell my property - the house sold within 2 weeks and there were no issues with any stage of the process.
Agent replied · 11 November 2024
Hi Nicola, Thank you for your 5 Star Review, Martin & Co Dunfermline
5/5
Trustpilotagents martin and co friendly and well…
agents martin and co friendly and well organized , also fair house pricing and advised all way through selling process , would recommend to anyone for a smooth transaction in to days market
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone trying to rent , I was second to view a property in Warminster then just called again to be told there is no longer any viewings. This has happened a number of times with this company!!!!!
2/5
GoogleNot every easy finding a house with these when you are a foreigner yo go for viewing submit all paper work and they go quite ,a month later same house is still on the market
Agent replied · 8 October 2025
We’ve looked through our records but unfortunately cannot find any of your details to identify which property you enquired about. Just to clarify our process: if you view a property and wish to proceed, your details are passed to the landlord for their consideration. No paperwork is handed out at the viewing stage. We’d be more than happy to discuss this further and look into your experience in more detail. If you could contact us directly with your information, we will be glad to take this forward.
1/5
TrustpilotLeft waiting outside.
Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried. Do not waste your time.
1/5
TrustpilotUse the local office to let out my…
Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID
1/5
TrustpilotMartin & Co - Guarantor issue
My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT
1/5
TrustpilotUnreliable agent
Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.
5/5
TrustpilotI’m very grateful to Tonia Pool for her…
I’m very grateful to Tonia Pool for her prompt and efficient help in resolving the heating and hot water issue. She was very attentive to my problem and quickly arranged for the appropriate specialist to come and fix it. Best wishes, Tetiana Teslya
5/5
TrustpilotIncredible Customer Service
We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.
5/5
TrustpilotFantastic experience buying a property
WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future
1/5
TrustpilotSLUM LANDLORDS
SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.
5/5
GoogleI have been a customer (landlord) of Martin & co , Dunfermline for many, many years. The service i receive is outstanding, Natasha and Sarah are always helpful , giving great advice also. I wouldnt have any reservations about recommending these girls or indeed branch.
Agent replied · 11 November 2024
Hi Lynne, Thanks for the lovely 5 Star review, Martin & Co Dunfermline.
5/5
TrustpilotFantastic!!!
This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!
2/5
TrustpilotGangster
Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .
1/5
TrustpilotWould give 0 or negative rating but…
Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.
5/5
GoogleMargo and her team were consumate professionals.They sold our house in three days and we were fully briefed throughout on its progress .As the sale progressed they kept us up to date on all developments .I would highly recommend their services. First class job and during Covid
Agent replied · 11 November 2024
Hi Peter, many thanks for your lovely review. It was a pleasure to sell your property. Wishing you all the best in your new home. Martin & Co.
1/5
GoogleOne of the worst letting agents in Scotland. I have rented a house through them but unfortunately needed to vacant the property due to my wife health reasons. Just because I have moved out with in 3 months they have deducted £700 out of £825 my deposit for lame reasons. I would never recommend them to anyone.
Agent replied · 11 November 2024
Martin & Co Dunfermline are always open to adverse reviews if founded, however the information provided is inaccurate. Private Residential Tenancies have no fixed term. The Deposit is not concluded and is held with the Deposit Scheme of which it was submitted at the commencement of your tenancy hence no deduction has been made. Deposit Schemes do not authorise deductions based on terms of a tenancy nor unless evidence is given to justify said claim. Martin & Co represent the Landlord based on instruction given by them and not made by Martin & Co. Due to damage and insufficient care at the check out of your tenancy, the Landlord was unable to re-market the property until significant works were completed hence suffering significant loss.
1/5
TrustpilotGreedy,layer,cheater company ever I had experience over 11 years in the UK.
My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland
5/5
TrustpilotExcellent and Professional
Kerri was fantastic on my first viewing and arranged a second viewing really quickly when requested. Kerri was very professional throughout.
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Tell us what you need and we'll put you in touch. Martin & Co Dunfermline hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunfermline.
