Slater Hogg & Howison Dundee reviews

★★★★★ 5/5

Google

Sorry to see Scott Johnston is leaving. Will miss him. He was always so helpful. I wish him well in his new endeavour.

Elizabeth · 7 July 2021

★★★★★ 5/5

Google

The staff in Glenrothes were so warm, friendly and enthusiastic in helping us buy our first home. Such a pleasure to deal with. We highly recommend them for buyers and sellers.

Paula · 8 July 2018

★★★★★ 1/5

Google

UPDATE: I have now moved out and despite cleaning the property prior to handover I am facing a £160 bill for "Deep Cleaning". The check out inventory stated that "light cleaning" was required, a fair assessment as I had missed one or two very small spots inside a couple of drawers. Despite this information and that the property was handed back cleaner than I received it, I am still left fighting to receive my deposit over 3 months after vacating. If you still decide to rent with this agency despite this review, I would advise you not to bother wasting your time cleaning when you leave as they will likely bill you for a "Deep Cleaning" regardless. ORIGINAL POST: Initially, my experience with them was better than most. The tenancy was setup fairly easily and the staff were helpful and friendly. Overall it was a good experience. After living in the property for nearly 2 years, I can report that this level of service has not continued. The first issue we had was with the washing machine. In fairness, this was dealt with relatively quickly and we had a new machine within 2 weeks. At the start of January, we reported a leak in the roof which was causing water to stream into the master bedroom every time it rained. This took until mid March to repair and resulted in a section of the ceiling collapsing. During this period our rent was increased. More recently, I reported that the heating has stopped working. At the time of writing, we have waited for more than a week, with at least one evening dropping to -6DegC, and are still waiting on "a second quote". After receiving this information Slater Hogg then decided it was appropriate to setup viewings at the property as we have finally had enough and decided to hand our notice in. I also reported several defects with the communal areas such as broken light bulbs etc. to both Slater and Hogg and the property factoring agent around 6 months ago. Not one item has been addressed. The factoring agent has also illegally permitted a company to issue parking tickets in the car park which Slater Hogg have decided to completely ignore. To sum up, I have lived in a Slater Hogg property for almost 2 years and it was the worst decision I have ever made.

Marc · 8 July 2017

★★★★★ 2/5

Google

The process of renting a property was smooth and the agent helping us was very helpful. However 2 weeks after moving in I came back from work on lunch to find a bed had been abandoned in our hallway. Neither me or the other tenant had been contacted to be made aware that this was happening or ask for permission to enter our property. The agency provided them with the keys to enter without checking if we had allowed them to enter too. This is in breach of our letting agreement. Once I contacted the agency they said they would get it sorted and removed the same day....several hours later was told there was nothing they could do until the next day. All in all not good enough and makes me apprehensive about the remainder of our lease.

Sean · 8 July 2016

★★★★★ 5/5

Google

I have had terrible experiences in the past with letting agents, but SHH couldn't have been more helpful! The communication was fantastic, and the whole process of moving in was made so much easier because they ticked every box with us, from checking about utility setup, council tax, to providing a really detailed inventory. A stresful time made easy, thanks folks.

Joe · 10 September 2022

★★★★★ 5/5

Google

Really excellent service. Emma was helpful and responsive, and made a potentially difficult relocation to Dundee feel very straightforward.PositiveResponsiveness, Professionalism

Chris · 27 August 2021

★★★★★ 5/5

Google

Very good letting agency. Agents are nice and easy to talk to and being very professional in their jobs. The most important thing for me is that they reply in good time. The agent I’ve been talking to, Sarah, is very nice and helpful. Their properties are well kept and very clean when I moved in. Overall strongly recommend.

Lidi · 9 November 2022

★★★★★ 5/5

Google

Very professional and helpful. Rebecca was so helpful and friendly and was there to answer any questions. Thank youPositiveProfessionalism

Stacey · 27 August 2021

★★★★★ 5/5

Google

Slater Hogg and Howison have been so helpful throughout our flat move. Sarah especially has gone above and beyond keeping in contact with us daily and being incredibly helpful and responsive. Her replies are timely and it has really made the move even easier. Cannot fault the team, it has been a very easy move thanks to them. Will definitely use again if moving. ThanksPositiveResponsiveness, Quality, Professionalism

Eilidh · 27 August 2021

★★★★★ 5/5

Google

Slater Hogg & Howison have been really helpful with my move to Dundee. Emma in particular has been so helpful and made everything easy and stress-free. Would definitely recommend to anyone looking to rent!

Morven · 27 June 2024

★★★★★ 5/5

Google

We recently moved to Dundee for work and found the service by Slater Hogg and Howison Dundee excellent. In particular, Sarah has provided excellent service as she has promptly responded to any queries we have had and strives to make our move-in process more seamless.

Yvonne · 29 September 2023

★★★★★ 1/5

Google

They pushed our viewing forward to an earlier day which initially we thought was great but it ended up being a waste of time as the landlords had clearly already decided who they wanted to pick. Would have been more polite of them to just cancel our viewing as we missed out on seeing other potential properties that afternoon to see the Slater Hogg one.

Lindy · 7 July 2021

★★★★★ 5/5

Google

Friendly and helpful during the moving in process and good at keeping me up to date with work on my flat

Evan · 23 October 2024

★★★★★ 5/5

Google

Rebecca at Slater Hogg really went above and beyond for us recently. Nothing was too much trouble and also their service is professional and friendly. I wouldn’t hesitate to recommend them and my only regret is that we didn’t use them sooner.

Sophie · 30 August 2023

★★★★★ 5/5

Google

As a student during lockdown, there were quite some limitations to the places I could rent but I had the help of Sarah Petrie. She was responsive, professional and when helping me find a place, she thought of all the requirements that needed to be met. If I move again in the Dundee area, I'll be asking for Sarah by name.

Katie · 7 July 2021

★★★★★ 4/5

Google

The team here have made the process so quick and easy. Regular updates and feedback about what is happening with the application and any questions you have get answered quickly. Rebecca Gray has been particularly helpful with everything and has helped to ensure that this was one of the smoothest lettings I've ever had.

Danny · 9 July 2015

★★★★★ 5/5

Google

Great service. Michael contacted me as soon as there was a problem amd gave me the options for resolution. He responded quickly and took away my worry. This is what you need when renting out a home.

Kim-Louise · 15 October 2023

★★★★★ 5/5

Google

Best letting agents I've had in many years, and not just in Dundee. Staff are very helpful and available, I highly recommend their services. Even months after moving out of my property, they've provided great customer service when I needed help and/or advice, Sarah P. especially.

Diane · 8 January 2023

★★★★★ 5/5

Google

Excellent service from everyone at Slater & Hogg. Made me feel at ease throughout the whole process of renting out my property. Would highly recommend.

Cameron · 28 May 2024

★★★★★ 5/5

Google

Slater, Hogg & Howison provided us with the best quality service and made sure that we had everything that we had for our move in. I was so impressed by the communication that we had throughout the viewing and application process, they couldn't have been more friendly and helpful. I would recommend them to anyone that is looking for a property.

Jake · 8 July 2019

★★★★★ 5/5

Google

This is our second time renting properties from Slater Hogg and Howison. This time we mainly communicated with Rebecca and previously was Stacey. Both are very professional and respond promptly to any queries. The flats are both of high quality in safe areas and of reasonable prices too. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Samuel · 27 August 2021

★★★★★ 5/5

Google

Had a fantastic experience working with Slater Hogg & Howison. They were always so helpful and were quick to respond to any and every query. I purchased a Buy To Let and as soon as the property was mine they managed to get viewings for me immediately with a tenant secured in a matter of days. Would highly recommend.

Libby · 25 December 2019

★★★★★ 5/5

Google

Amazing team! Just moved flats and went very smoothly thanks to emma. She helped us in every aspect and went above and beyond. Would definitely recommend due to the great service and friendliness. 10/10!

K · 27 August 2023

★★★★★ 5/5

Google

Recently rented a property with them, very professional and offered weekend viewings. Excellent service

BAS · 25 September 2024