Slater Hogg & Howison Dundee reviews

★★★★★ 5/5

Google

I've just moved our apartment over from another letting agent to SHH, and what a difference! Rebecca saw me through the whole process of moving over and letting out the apartment seamlessly speedily and professionally. And Emma has continued in the same caring and professional manner. The feeling of being in good hands is superb. Thank you.

I · 28 February 2024

★★★★★ 5/5

Google

I want to thank Paul and his team with the assistance in selling my flat in the most smoothest way possible. I’ve been informed and kept up to date on the process throughout. Many thanks

Alisdair · 7 July 2021

★★★★★ 4/5

Google

Worked with this letting agent recently. Found them to be quick and efficient during the moving process. They were always available to contact if I had concerns. I felt that my concerns were taken seriously and the staff did well to accommodate me. I feel that the branch are let down by some of the external services that they use E.g. homelet. Ultimately though my move in was smooth and I have no real complaints.

Robbie · 7 July 2022

★★★★★ 1/5

Google

Don't bother yourself to clean the house before leaving. They will try to get the full deposit deducted no matter what. Take pictures carefully from every single corner of the property or they will report them as yours. They are not fair with normal wear and tear. They reported even one single hair that was found in the bathroom. If I knew before, I would have not spend two full days cleaning the house.

Laura · 11 August 2022

★★★★★ 5/5

Google

Slater Hogg helped me with my recent move into a new rented property. Amanda was very professional and dealt with all my queries in a friendly and efficient manner. Would recommend them!PositiveProfessionalism

Davidmacdonald3392 · 27 August 2021

★★★★★ 5/5

Google

Rebecca was fantastic at sorting any problems and took all the stress away. Couldn't recommend enough

Adam · 7 June 2023

★★★★★ 5/5

Google

I rented a property through Slater hogg and can’t fault them, I’d especially like to thank Caitlyn Haddow, who was fantastic, quick responses, easy to talk to, just brilliant to deal with!

Nicola · 7 July 2021

★★★★★ 5/5

Google

Slater Hogg and Howison recently took over the management of the flat I rent out in Dundee. They have been extremely professional and efficient throughout the process. Paul managed the initial transition perfectly dealing with any issue that arose then Rebecca took over to get the flat ready for the new tenant. Rebecca worked professionally and quickly to overcome every problem that needed to be addressed and answers any questions I have without delay. I can't fault them or thank them enough for the peace of mind they give me in managing my property.

Carol · 7 July 2021

★★★★★ 5/5

Google

I recently used this firm based on a personal recommendation and can honestly say I was not disappointed. I had the painful task of selling my father's old home and was at once impressed by the caring and seamless way in which the sale was was handled. All the staff were excellent but special thanks must go to Emma and Paul. I would not hesitate to recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 27 August 2022

★★★★★ 5/5

Google

Sarah from the dundee branch was extremely friendly and helpful with the entire process of me renting a property from them. She was quick to help me out if I didn't understand certain things and willing to help me with any queries I may have had. Best agency I've ever dealt with!

Joe · 28 February 2024

★★★★★ 5/5

Google

Working with SH&H team was a pleasant experience. They were professional, fast in organising things and flexible. They also had a client-friendly approach and they helped me in finding a flat on a short notice. Another plus for them, especially during the difficult pandemic times. I had mostly contact with Emma and Rebecca but occasionally with other members of the team. They all were helpful and supportive. Will work with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Corina · 27 August 2021

★★★★★ 5/5

Google

The team at SHH Dundee have been amazing. Very quick to respond and try to get something to suit our needs. I will definitely return and deal with them again as trust them to be reliable and efficient. Thank you all.

Susan · 12 August 2024

★★★★★ 5/5

Google

I had been looking for a flat for the better part of 3 months with little to no reply from other agencies. SH&H was extremely helpful with getting me moved with there agent Emma Jones being beyond helpful and was in contact when ever I needed something. All questions I had where answered and the whole experience was made very easy. Would easily recommend them as one of the best places to use in Dundee.PositiveResponsiveness, Professionalism

GrantWarthog · 27 August 2021

★★★★★ 5/5

Google

Fantastic service, Sarah is absolutely fantastic and made the entire letting process easy and stress free, accommodated my every requirement. Highly recommend!

Dearbhlagh · 7 July 2022

★★★★★ 1/5

Google

i arranged to view a property on a thursday through this joke of a letting agent,then after the first set of viewings on a tuesday they called to say the property had was gone,so basically they took the first person that came along which is fair enough but why mess people about if there just going to take the first person interested dont they realize that people have to arrange things with there work to get time off to view theese propertys in advance,at least you should let everyone thats been booked in to view a property view it then decide who gets it,they even had the cheek to say would you like us to inform you of anymore propertys we get in haha basically if you use this company probably best to ask if you are the first viewing and if they say no best not to arrange go as you will probably be wasting your time.JOKERS

Steven · 7 July 2020

★★★★★ 1/5

Google

If i could give a review with a minus on it I would. Lived in the flat for almost 3 years. Moved out almost a month ago. I have had no correspondence in regards to my deposit. Emailed them, called them and I have been promised replies and no-one is bothered. They are trying to claim for items that are wear and tear. Just rediculous. Funny how when you are a day late for rent it's world war three. Getting your deposit back is the hardest thing ever. Sort it out. It left a bad taste in my mouth and tbh i would highly recommend to avoid such a company. Just to be clear I accept that some money will be deducted but the fact that they think it's ok to ignore you is beyond me. Anyway you have till the 26th and my gloves are on.

Will · 7 July 2020

★★★★★ 1/5

Google

The worst experience that I've ever had with this agency. When I moved in to the flat last July the rooms were dirty and there was an odour coming from the carpets and totally stained bed. I called the agency and they arranged cleaning the carpets and the mattress has been replaced within a week. I complaint about the freezer as well but it's never been replaced. The shelves on the door were all damaged. Last month I moved out from this flat. I have cleaned the flat to very high standard cleaning windows inside and outside, carpets, kitchen, toilet. The inventory stated that the exctractor hood was dirty. I spent lots of time to clean it but it was impossible to clean it completely. Previous inventory before I moved in stated it was dirty, and definitely I left it in better condition than before I moved in. Of course the agency took the money out of the deposit charging for cleaning and discoloured silicon and walls in the bathroom. I've also asked about the reference as it was required for my new landlord. I've been told that I have to pay £30 pounds to provide me with the reference. Ridiculous. I had to pay for it. I found out that it is illegal in Scotland to charge any additional fees but this agency actually do this. When I asked them that it's illegal to charge for this I received reply 'We are under no legal obligation to compile a reference for outgoing clients and therefore entitled to charge for this service'. Not recommend to anyone. I've dealt with another letting agencies in the city but never had these problems as with them.

Lukasz · 7 July 2020

★★★★★ 5/5

Google

I had a fantastic experience from the team when looking for a new flat both in Jan/Feb 2019 & 2020. They were above and beyond any other companies I used by promoting new rentals, photos being accurate, clear information being provided on each property, attending viewings on time, being visible on the street to help find the location and being open and honest about the property. The application process was easy and efficient and they were patient with my delays throughout. I will update the review after renting with them for a brief time but so far I'm impressed by their high standard.

Mark · 7 July 2020

★★★★★ 5/5

Google

We moved into our new home recently with Slater Hogg & Howison, Emma there helped make things easy and stress free, lovely staff, we would use this letting agency again, they were very warm and welcoming

Kira · 25 September 2024

★★★★★ 5/5

Google

Everything went smoothly and a great experience during an emotionally difficult move. Helped at several stages along the way.

David · 7 July 2022

★★★★★ 5/5

Google

I sold my property in Dundee through Slater Hogg and Howison around 6 months ago and couldn’t fault the service they provided. They were always quick to respond to queries and kept me updated regularly. Everyone was a pleasure to deal with, Rebecca in particular was very professional and friendly. I have already recommended Slater Hogg and Howison to others and will continue to do so.

Sarah · 7 July 2022

★★★★★ 5/5

Google

Went into the Dundee office on recommendation from a friend. Was immediately greeted by warm and friendly staff. I was looking for advice re Buy To Let. I received all the help I needed. After a few weeks, I bought a property from their own listings. Once the sale was fully processed, they placed a very well worded advert. Within days, tenants had been arranged, I didn’t have to do a thing! Fantastic service, 10 out of 10. Recommended.

Phil · 8 July 2019

★★★★★ 5/5

Google

I was contacted by a person from from Slater Hogg about a property in Dundee that I loved and the person did absolutely everything they could to help give me an easy stress free process to getting set up there, taking care of all the paperwork and answering all my questions. Very nice lady. Would definitely recommend. Very satisfied customer :)PositiveResponsiveness, Quality, Professionalism, Value

Sam · 27 August 2022

★★★★★ 1/5

Google

This letting agency is a joke. I read the Google reviews before paying the deposit and decided to give them the benefit of the doubt, ignoring a few 1 and 2 star ones and concentrating on the good ones. Wish I never had. As I then found myself in the exact same situation as another 1 star reviewer, leaving the property cleaner than I found it and being charged for ‘cleaning’ and ‘damage’ at checkout. I had an average experience viewing the flat (though not much information was provided to my questions), paying for deposit and signing lease. Bad experience since day one of paid rent, receiving keys to the flat at 4pm instead of agreed 9am time because they hadn't done gas checks in the 2 months the property had been vacant. So instead of moving all my stuff then I had to spend all evening cleaning. Move in: find a mouldy washing machine, a leaking tap, a rusted dishwasher and a tumble drier that didn't work. When I phoned for an urgent replacement of the washing machine I was met with a less-than-urgent ‘we’ll replace it if you really can’t wash your clothes in the mouldy machine’. Oh! And the advertised ‘garden shed’ which I couldn't see at the flat viewing before paying the deposit for the flat because of ‘missing keys’ (they were with all other keys) turned out to be a pigeon coup! I phoned and brought up as an issue as I needed outdoor storage, and they promised the landlord was looking into changing to a shed but in 10 months nothing ever happened. The routine flat inspection revealed no issues on my part, a very clean property and the need to tighten the window handles as they were loose (security issue in a ground floor flat). It’s some wonder then that 4 months later, they charged me £40 off my deposit at the end of the tenancy for ‘cleaning’ and ‘damage’ to the walls. That’s the thanks they give when you leave the property in better condition than it was received it in. Leaving: I emailed to give my one month notice period before leaving the property, I was told by the Dundee staff I had to pay 2 weeks extra rent because my ‘rent calendar month’ ran for longer than the one month notice period. After contacting Citizens Advice Bureau and getting confirmation this was not legal, then all of a sudden Slater/Hogg agreed that I should only pay up to the end of the one month notice period. Shocker. I have rented privately and from other agencies since 2009 around Scotland and never had such a bad experience. Obviously my lucky streak had to come to an end. I will NEVER rent or buy/sell with them again. They’re only in it for the money and will lie through their teeth during flat viewings (I was present at the flat viewings for my potential tenant successors and couldn't believe my ears). Thankfully, I abstained until now from providing the requested Google feedback (which they requested after 10 days at the property). If I could give less than 1 star I would.

Amy · 8 July 2018