Sandstone UK Property Management Solutions Ltd reviews

★★★★★ 5/5

Google

Outstanding service and guidance provided by Grant Property-Dundee. Holly provided extensive information during the viewings about tenancy laws and processes in Scotland and was very friendly and helpful. Paul provided excellent customer service and patient guidance throughout the tenancy process. Diane and Rosalind demonstrated dedication and concern with my range of inquiries upon moving into the property. The colleagues in the office are also professional and knowledgeable. This is my first move to Scotland, and I'm happy to find Grant Property for the challenging process of moving and starting a new tenancy. Thank you!

Eda · 26 October 2019

★★★★★ 3/5

Google

The process for applying for a property went smoothly and it was relatively simple to fill in the details and complete our side of the application process and lease signing. It was a very exciting experience and I thank Grant Property for …

Ollie · 16 April 2023

★★★★★ 1/5

Google

Absolutely hopeless. The flat itself is lovely but they are completely anonymous when it comes to fixing an issue you have raised. I have been left without mains water for two days at time of writing and sandstone have been entirely anonymous in getting the issue fixed even when nothing about it can be done without their permission

Lewis · 16 April 2023

★★★★★ 1/5

Google

Grant Property is the most disorganised and useless what I have ever known, particularly the Dundee branch formed by Deanna, Ellie, Gerhard, Sam. They get access to your property without your consent. This a common practice what they do. They take months to fix any issue you have in your property. I'm still waiting for fixing the intercom after one year. They are unfriendly. This was commented by our neighbour when she called to the agency telling we had a issue with a pipe. Avoid them at all costs. Don't rent flat from Grant Property.

Raul · 26 October 2018

★★★★★ 1/5

Google

I am absolutely appalled how bad Grants are. My student daughter is in one of their properties which has been a total disaster from day one Where do I start - broken list as follows = oven, microwave, toaster, furniture, loose floor boards, no heating or water for over 2 weeks and to top it all off RATS in property. Still waiting on reply 're compensation. I have reported to Environmental health etc. I will not settle until they release them from their overpriced contract immediately. As I work with students I have heard similar bad accounts. Disgraceful as students paying a lot if money for this.

Heather · 26 October 2018

★★★★★ 5/5

Google

Could not fault them. Our process from viewing to signing our lease today was painless. A special shout out to Holly and Erin in particular!! Erin was very accommodating and happy to work for our schedule as my flatmates and I do not currently live anywhere near Dundee. She gave clear, concise, well-informed answers to our questions and made us feel very reassured.

Amy · 26 October 2018

★★★★★ 5/5

Google

This was my first time to deal with an agency in Dundee however from the first minute, I felt that I am dealing with a long-term partner rather a service provider. Grant Property is an excellent and top quality organisation. I would also like to thank Ms. Ellie McCullam for her professionalism and going the extra mile to explain all the requirements and in a friendly manner and with much care and passion. She is a role model in customer service excellence.

Dr · 26 October 2017

★★★★★ 1/5

Google

Awful experience letting with Grant property. Over the year I rented one of their properties we ran into several serious issues like: the windows didn't fit the holes they were put, unbelievable right? This meant larger heating bills water damage when it rained puddles of water in the flat and had entered through the window. over the year they sent out a new person every couple weeks to look at the problem say they have idea what they're doing that they're not the right person for the job and I need to contact my letting agent over the course of complaining ever week for 8 months the issue was never taken serious or resolved. Water damage also lead to massive mould problems on the walls large patches of mould down bedroom walls which was ignored for months before sending someone out to spray paint over it and all over the carpet in the process. They then had the nerve to try and charge £200 on our deposits for 'dusty mattresses'. This company are Notorious for taking advantage of and neglecting students who let with then

Michael · 26 October 2017

★★★★★ 2/5

Google

The house we're in is lovely, rent prices are reasonable too. The issue is with Grant Property themselves. They are incredibly disorganised. We moved in and the toaster was broken, 2 mattresses are in poor condition, a bed is broken, the lawnmower is broken, we were told there was a tumble dryer when we viewed the property, but upon moving in we found out there isn't one. We've called and emailed about the issues, it took about 2 weeks to even get a reply from the property manager. The property manager has also taken a holiday for 2 weeks and nobody else from the company seems to be interested in resolving the numerous issues.

Jack · 26 October 2017

★★★★★ 4/5

Google

So far my experience with Grant property has been good, they are professional and friendly. Customer service is good, our letting negotiator Erin is helpful and happy to assist us with queries. I cannot comment on them as landlords as I have not moved in yet but the experience up to this point has been very smooth.

Scott · 26 October 2018

★★★★★ 4/5

Google

Had some problems with the company last year but went back in last week to find the company has brought in new staff that dealt with the problem immediately and could not have been nicer. Would have previously suggested not to do business with them because of the staff but now would have no hesitation recommending grant property to anyone, especially with some of the horror stories I have heard about other letting agencies.

William · 26 October 2017

★★★★★ 1/5

Google

We have the intention to book the house, promised to us online viewing, only to inform us that the house is gone on the day of viewing. I don't understand the integrity of that.

Chenyi · 16 April 2024

★★★★★ 5/5

Google

Amazing agency. Got my deposit back 2days after moving out. And Mr stuart is just amazing, always there to take a complain and handle it swiftly.. Thank you for being amazing and stressless.

Triumphant · 25 April 2024

★★★★★ 4/5

Google

Flat was in excellent condition and was extremely pleased with the location and price Staff were very helpful and quick with answering emails and phone calls and the process of signing the lease felt very secure and I was well informed of anything I needed to know about the flat beforehand

Alicia · 26 October 2018

★★★★★ 1/5

Google

The own some flats in a tenement where I also own one, and they are a bunch of utter clowns. When they want to do a repair some random person just sends an email demanding money - no letter, no introduction of who they are, certainly no invoice like actual professionals. Then, without them even telling me they're going ahead with the works, I'm woken at 8:20am by scaffolders yelling at each other outside my bedroom window. Of course, their offices are shut because it's the weekend... Bunch of absolute amateurs.

Ali · 25 October 2022

★★★★★ 2/5

Google

Really terrible communication. On contract it says 24hours notice before someone comes in the flat but that’s not the case. Awful awful communication with agents who don’t let you know what is going on and why your property needs to be entered. Already had someone come in despite saying I didn’t agree and chose another date and now someone still needs to come in after getting an email at 11pm for the next morning (no idea why) so I’m still not getting a 24hours notice. This is starting to make me believe people are coming in without my knowledge and if I find that out, I will be taking legal action. Please respect your tenants (or at least respect the contract)!!!!

Sarra · 25 October 2022

★★★★★ 1/5

Google

I was with Sandstone as a tenant when it was called Grant Property Management and they were hands down the worst property management company I have ever rented from. We gave up on them repairing anything as they ignored all emails. The only way to get a response was usually to copy in the branch manager when emailing. They then moved to an online reporting system for faults but this was also useless as no one responded to any faults logged. The only time we got reliable communication from Grant/Sandstone was when rent was involved. Despite the fact we had direct debits set up for a specified date every month we received semi-regular emails asking for rent to be paid. These then required further emails from us or phonecalls, all to discover that there had been an admin error on their end and we did not in fact owe them an entire month's rent. I could go on, but all in all they were a terrible company to rent from and I'd advise avoiding them at all costs

Cameron · 25 October 2022

★★★★★ 5/5

Google

Robyn provides excellent help and responds rapidly. Also communication from sandstone is very clear and precise, not much in the way of confusion.

Oskar · 25 April 2024

★★★★★ 1/5

Google

Noone answers the phone. Didn't deal with their tenant from hell for 7 years. Also refused to come up & sort the same tenants leak. Their workmen leave a mess in the close & don't clean it up.

K · 16 April 2023

★★★★★ 3/5

Google

Have had no real issues with Grant. They've been good about inspections and checking in to see that the flat is ok. Erin has been our point of contact and has done her job well and has always been easy to contact.

Niklas · 26 October 2018

★★★★★ 1/5

Google

Do not rent with grant properties!! Due to financial difficulties after losing my job during the pandemic I had to end the tenancy on my student flat. Grant properties are aware of this and this being the reason we ended the tenancy, so they played on my financial difficulties and deliberately waited me out taking forever to reply to emails and not answering the phone when we were trying to settle the deposit dispute. They are scamming and exploiting students into paying for cleaning fees the company would need to pay for anyway due to covid and new tenants moving in. We left the flat in a perfectly clean condition and have photo evidence of this which we sent to Grant along with discrediting the ridiculous damages they were claiming. How companies like this are still allowed to operate is shocking.

Jessica · 25 October 2021

★★★★★ 5/5

Google

Excellent service from Erin and the team

Donavere · 26 October 2019

★★★★★ 5/5

Google

The application process went quickly and smoothly. Erin was a huge help, she was very kind and approachable with any questions or concerns we had with the process. We look forward to renting from them in the coming months.

CJ · 26 October 2018

★★★★★ 5/5

Google

Recently moved into a property run by Grant Property. We have been very impressed with the communication and organisation from Grant during this process. Would definitely recommend Grant Property and will be using them again in the future.

Catriona · 26 October 2018