Gilson Gray LLP Dundee reviews

★★★★★ 5/5

Trustpilot

Glasgow office

Had a positive experience dealing with Kirsten and colleagues in helping and assisting me with the purchase of my first property. Great communication and kept me updated through each and every step. Very helpful and informative when dealing with my queries. Thanks again!

Ellie · 22 December 2025

★★★★★ 5/5

Google

I am very pleased with the Gilson Gray organisation in their handling of the process that is in place to secure the sale of the house i have on the market.Although i believe property sale at times can have its complexities,i am encouraged by their staff communication and expertise to see it through. The profile of my property that the organisation has presented to the market is first class and very professional. I thank the staff for their endeavours that will see this sale through.

Derek · 17 October 2024

★★★★★ 1/5

Trustpilot

Asked for documents that had been sent…

They asked for documents that have been sent previously. They do not reply to emails or call back when we leave a message, avoid passing you on to someone that can help resolve our enquiries. We found out from our buyers solicitor that they have not replied to their emails and calls and that our conveyancer had left the company. When we eventually managed to speak to Rachel the conveyancing manager she confirmed this! We were then told that our new conveyancer is off work ill. Don't use this company

Carl · 15 October 2024

★★★★★ 1/5

Trustpilot

Terrible service with no communication

PLEASE use another conveyancer if you want a stress free process when buying/selling a property. They don’t communicate with you unless you sent 3 or 4 emails. Takes weeks for a response. When you complain, they don’t do anything. My case sat with them for 10 weeks before I escalated to find out nothing had moved with the file and they then used the excuse that the person who was dealing with it had left the company. They have just caused me undue stress and worry which they are supposed to take away from a sale/purchase of a property. I wish I had seen all the negative reviews before I progressed with them, all these negative reviews are exactly how they run the business, how can so many people who have received bad service be wrong. If you check their responses to reviews, it’s just a standard response to all no matter how bad a review it it. AVOID at all costsYou post the same reply to all comments left and it is factually incorrect as your score on Google reviews is low so you don’t generally recieve good reviews

Steven · 9 October 2024

★★★★★ 1/5

Trustpilot

Avoid, you have been warned.

9th October update.Many many phone messages and emails later. No real advance, no concern for customers despite the reply posted here. No one has had the curtesy to call me and get to the root cause of the problem. I have zero belief in the platitudes expressed. I again warn you. DO NOT USE !As many have said, what a dreadful organisation. I have complained and gone up the tree to the conveyancing partner all of which is a waste of time.Left messages for call backs, sent emails all to no avail. No response from the conveyancing partner either. That about sums them up. Zero customer care I would give zero on this review if I could.

Peter · 9 October 2024

★★★★★ 1/5

Trustpilot

AVOID

DO NOT USE! they are a nationwide company and therefore cover huge areas. Because of this everything takes months and months. If you don’t contact them they will NOT contact you. Hound them to death if you want the sale to go through. I’ve received emails asking for paper work I already sent back 4 weeks ago. Multiple occasions this has happened. Impossible to contact directly. Truly terrible. The stress caused is a nightmare. Once I complained about the service it got worse and update responses arrived with attitude. Nightmare start to end. DO NOT USE. Stay local.

P · 8 October 2024

★★★★★ 5/5

Trustpilot

Jehnnaie Johnson- amazing

Jehnnaie Johnson Held my case and was absolutely amazing from start to finish. She kept me on track and updated through out the selling process

A · 11 May 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!This firm are acting on the sale side of a CHAIN FREE transaction, where we are the buyers. We are coming up to the fourth month, with no communication since the start of September. The simplest of tasks they cannot seem to do, like sending the correct transfer document and land registry compliant plans. Their own client has chased and chased, as well as the estate agents, and us and our solicitor. You could not make this up. How they are regulated by the SRA is beyond me. We are pulling out of the purchase today, as we are so fed up and tired of their incompetence. I hope the seller pursues them for negligence. Complete and utter shambles of a firm. DO NOT USE THEM UNLESS YOU WANT TO WASTE MONEY AND NOT COMPLETE!!!!

E · 4 October 2024

★★★★★ 1/5

Trustpilot

Do not go with this company at all

Do not go with this company at all , no communication updates nothing , you send a email and get the generic response we will reply to you within 24 hours but nothing and if they do reply it’s always on a Friday night 4.55 so nothing can be done until Monday , you send paperwork 3 times as they have lost it , can’t find it When I finally managed to speak to someone after over an hour on the phone I was told they don’t ring people only send emails, if it’s up to them we are going to loose the power of speech .GO LOCAL

Nicki · 3 October 2024

★★★★★ 1/5

Trustpilot

If I could give them 0 I would

If I could give them 0 I would. Absolutely useless. No care for their clients whatsoever, I had to do all the work myself and then pay them for the privilege. Wrong names and addresses on important documents. Ignored any queries I made to the point where I had to draw up numerous bullet points highlighting the amount of times I had contacted them regarding specific queries and that they simply ignored. Unprofessional, made buying a property an incredibly upsetting and stressful procedure. Now also found issues with property I've purchased and they are no help. STAY AWAY!!

Nikki · 3 October 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY!!!!!!!!!!!!!

Gilson Gray was assigned to us through our estate agent to handle our sale and purchase. As so many others have mentioned, this company is a joke! The communication is horrendous, I literally couldn't get through to my conveyancer even after ringing ten times a day for a week on his direct number. Emails are either not responded to at all or takes weeks to get a response. Tasks are not completed promptly and take weeks to even reply to the other solicitors in the chain. This has been the worst company I've ever had to deal with!God knows why estate agents are referring clients to this firm, as they're risking getting a bad review themselves and the sale/purchase falling apart.If you're seeing this a few weeks into your purchase/sale, then fire them and find someone else as you'll certainly get to completion faster.

Kath · 3 October 2024

★★★★★ 1/5

Trustpilot

Do not appoint this company what ever…

Do not appoint this company what ever you do Gilson Gray have the poorest communication I’ve ever known from a company. They give you a direct line but they never pick the phone up and never reply to messages, even when I've rung reception and they've passed my message on. You never get an email response, even when you email a manager, the whole experience has been a complete nightmare My solicitor was Afsha Kanwal and her manager is Rachel Jowett.Longest and most painful experience with a conveyancer ever and we have move house several times.. Please avoid this company, they don’t deserve people’s business.

Valerie · 1 October 2024

★★★★★ 1/5

Trustpilot

Made us homeless

Please, NEVER use this company if you want to keep your sanity. We used these as they were actually recommended by our estate agents. Why, I will never know.Since April we have been in touch with these solicitors or should I say we have been ignored by these solicitors. When you call them and ask for updates they tell you they are too busy right now and they will get back to you. They never do. When you actually get through that is. After ringing 17 times in one day and asking to be changed from Thomas, who was our assigned solicitor, we did in fact not hear back. He quite literally did NOTHING, we had to chase a question for 3 weeks which was so simple we could have called the seller ourselves and asked. We did not get a single email reply or phone call in these 5 months. We had to chase for updates weekly and still got no further. The only time we got an email was to tell us ‘not to worry’ after Thomas took the day off the day we were supposed to exchange. We in fact should have been worried as just 3 days before we were due to complete we got told this could no longer go ahead due to something down the chain. Upon speaking to our estate agents they knew about this the week before and we were not informed. We were just told not to worry. When we mentioned we had booked and paid for moving vans he proceeded to state they do not recommend this. Do they expect us to carry our furniture to our new house? Who doesn’t book moving vans when they have a date? I must also state we got asked when we wanted to move 2/3 weeks prior to the date so we chose a suitable date however this was all done over the phone again no email communication. I now look back and realise that this was all done by phone so we would have no record of this and they couldn’t be held responsible. This then happened again a month later we had a move date and just a couple of days before we hadn’t exchanged so we knew something was off. It then turns out that the land registry wasn’t complete. They had known about this since JULY and failed to fix it knowing full well we would not move on this date. We had to leave our rental due to these stupid solicitors throwing fake dates around and were left HOMELESS. Nobody gave a flying f***. The disregard of this company is absolutely appalling and I would recommend if you don’t want to be sick with stress, homeless or lied to every single day then do not use this company (if you can call it a company) The communication from everyone in this company is appalling. Having to call 17 times to get through every time you ring and being told everyones not in the office or available, being ignored by your solicitor, never having received an email until it’s bad news is simply not good enough when you are paying for a service. I do not know how this company are still open.

Maddy · 29 September 2024

★★★★★ 1/5

Trustpilot

Failed To Complete On The Day

They failed to complete the sale on the day.Utterly horrendous, and I was not even their client. They nearly lost my buyer her house.My solicitor served a Notice of Completion on them. They have still not (weeks) responded to my conveyancer's submission of costs. My first time buyer is now going to get hit with a significant bill through the Small Claims Court as a result of Gilson Gray being so bad at their job.I doubt Gilson Gray will be financially impacted, or care.The buyer, and my conveyancer, continually found it almost impossible to get a response from the case handler over the course of the months we were dealing with them.I had to tell the case handler they were looking at the wrong house when they sent through plans of my neighbour's house and asked questions about it. Unbelievably incompetent.I get the impression the case is passed around and multiple people process it.They got the wrong completion date. They requested funds tranfer on the wrong day.My poor first time buyer was apparently very stressed. She could not even get in contact with them.You may choose to use them as they may be cheap, but as my first time buyer is about to find out, you may get hit with costs due to them or lose the house you want.Lesson learned: if you are selling/buying check what solicitor other parties are using. If it is GG then bin the chain immediately.

Nigel · 28 September 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Please avoid at all costs if you want to keep any of your sanity. Gilson Gray have the poorest communication I’ve ever known from a company. You never get an email response, even when you email a manager, and even the managers manager! It’s shocking.For reference I’ve had solicitors Afsha and Kisa, contacted their manager Rachel and also her manager Heather. Not once have I had a reply email to any of my complaints.As for calls, they rarely answer their phones and most definitely never return your voicemails or messages you leave with reception. Longest and most painful purchase/sale ever. Please avoid this company, they don’t deserve people’s business.

Emily · 27 September 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling service ..

Absolutely appalling service ... lucky to get 1 star!! Took 12 days to hear back from my conveyancer after emails and voicemails, who raised their voice at me in our intro call. Said had been off all August and had no response to me asking why I had received a property report with their name on it in 3rd week of August!! No proactive updates to me at all and the seller's solicitor and estate agent are having to contact me for updates. 5 working days with not even an acknowledgement is apparently ok as 'I'm very busy and can't guarantee how quickly I can reply'?!?!? Head of practice and UK head of conveyancing copied in and still no improvement. Sincerely regret going with Gilson Gray, throwing money down the drain and currently at risk of the buyer pulling out ... AVOID, AVOID, AVOID.

NWB83 · 26 September 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Absolutely shocking service. I’m in the process of trying to purchase a house from a family member, which should’ve been a straightforward sale. I was initially told that a tree preservation order was causing delays with one of the inquiries, only to discover MYSELF that there was no such order in place.Additionally, I was only informed just before exchange that they had not yet received my mortgage offer, despite being five months into this process. This should have been addressed much earlier.Gilson Gray has managed to drag this process on for 6 months, causing my mortgage offer to expire. I’ve tried reaching out to Gilson Gray thousands of time but nobody answers their phones, nor replies to emails.

Otto · 25 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

Gilson Gray were our buyers solicitor, firstly they sent me a list of enquiries which were for the wrong property!!!Their communication has been appalling taking days to respond to our agent via phone and email. The buyers mortgage offer sat in their online portal for 3 weeks without being opened. When they finally arranged exchange and completion dates we discovered the solicitor Keisha had gone on holiday.What could have been easier than a 1st time buyer purchasing an empty unmortgaged chain free property!!!I have never written a review before, but I am just astounded how badly our buyers have been treated. After a lot of hard work on my solicitors behalf and my sales progresser it has finally completed. But I wouldn't want anyone else to experience Gilson Grays incompetence.

Mark · 22 September 2024

★★★★★ 1/5

Trustpilot

Lazy & Incompetent

If you’re considering using Gilson Gray as your solicitors, run the other way. My experience with them has been nothing short of a complete disaster. Over a month has passed since the offer was accepted, and they have done absolutely nothing to advance the process. They don’t answer the phone, they don’t respond to emails, and they haven’t even managed to approve the draft contract pack. Their sheer incompetence is astonishing. It’s as if they have no regard for their clients or any sense of urgency. This level of negligence is unacceptable and has caused endless frustration and delays.Do yourself a favor and avoid Gilson Gray. Their incompetence will only lead to massive headaches and wasted time.

Charlie · 19 September 2024

★★★★★ 1/5

Trustpilot

Stay well away from this firm!!!

I am selling a property and Gilson Gray is the buyer's solicitor. The buyer himself has written a review earlier to detail the appaling services (or lack of) provided by Gilson Gray. My own conveyancer is constantly trying to get an update from them but they don't respond! This is a straightforward sale with no chain and a large deposit, and minor issues. It has now been well over 6 months and we are nowhere near exchanging contracts. I have no idea if this sale will ever happen.Stay well away from this firm!!!

Kathleen · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid at ALL costs - 0 stars

As so many other recent reviews have put, we would give a 0 if we could. I cannot stress enough that I would avoid Gilson Gray at all costs. The lack of communication was unlike anything we've ever experienced, our solicitor did not answer the phone once throughout our entire process, we were so fortunate to actual be able to complete (3 weeks after our completion date), we could have lost our first home if we'd left it to Gilson Gray, we only managed to complete through persistent chasing to other members of the team who ended up doing our solicitors job! The level of unprofessionalism and at times rudeness was appalling.Raising complaints also falls on deaf ears - we tried numerous times to escalate the incompetence, through which there is no number to call, only emails to contact, and they never responded. We were at a complete loss of what to do - I have never been so stressed. Please do not go with Gilson Gray, even if recommended (as they were to us by our mortgage advisor, who was completely unaware of how down hill the company seems to have gone).

Annabel · 15 September 2024

★★★★★ 1/5

Trustpilot

Utterly awful

Utterly awful. As other people have said, I wouldn't even give a 1. They aren't even my solicitor, but my buyers. We are 10 weeks into a really easy transition of a sitting tenant buying from me with no chain. Zero communication between Gilson Gray and the selling solicitor as well their actual client who is buying.So frustrating. The poor woman taking calls is merely emailing any messages phoned through. You can't actually speak to anybody who is involved in your case. Have no idea what to do next!! Our completion date should be tomorrow. The first one was missed two weeks ago!!

Stuart · 12 September 2024

★★★★★ 1/5

Trustpilot

Errors and Impossible to Communicate

I would give a zero if I could. We were given incorrect information which was later back tracked on, on the expected day of exchange. The conveyancer said things were not complete in a brief email and then went on annual leave for two weeks. We had no information as to who to contact or what was required to progress, and we are still in limbo, with a good chance of losing out on our purchase. Avoid at all costs, this has been an absolutely appalling experience.

Imogen · 12 September 2024

★★★★★ 1/5

Trustpilot

Not worth the stress

I would not recommend GG to anyone, I don't have a good word to say.I received absolutely no updates on my house sale, the status portal was never updated (despite the fact you are charged £15 to use this without being given a choice!) and I was unable to contact anyone to discuss this. Phone numbers provided just rang out with no answer or ability to leave voicemails, and emails were ignored constantly. Staff were constantly out of office and when I did receive any sort of communication this was always last minute and by a different person each time. I was provided a completion date when enquiries and issues remained outstanding and was subsequently asked to chase things up myself last minute. Very stressful indeed.I completed yesterday and am yet to receive any sort of financial completion statement containing costs.I received all of my updates from the estate agents! Why my chosen estate agent (who was brilliant) recommends this company is beyond me.

Sarah · 11 September 2024