Gilson Gray LLP Dundee reviews

★★★★★ 1/5

Trustpilot

shambolic mess

Where to start! Things went well at first (maybe cause my allocated conveyancer was off sick) Then i could not get in touch by phone as it constantly went to answer phone, didn't return email either. The first problem was when my estate agent rang both sides and one side was saying they sent the contract and the other saying they haven't received it, this caused a delay of a month, why not pick the phone up and say "did you receive the contract ok?" Complained to Gary Tyman and he gave an apology but then we are very near completion and my conveyancer asks for dates but nothing, again i contacted my estate agent who chased up and found that the buyers solicitor is waiting for answers to questions, questions answered by myself plus documents that would have avoided questions posted in April by Royal Mail Special delivery, again why not pick the phone up! Picture now is that my buyers mortgage offer runs out at the end of the month. I have contacted Gary Tyman to ask him to intervene and suggested my estate agent does not recommend Gilson Gray any more. I am considering taking Gilson Grays to the ombudsman. I certainly wont recommend them myself. Im 71 years on this planet and have bought and sold various houses but never came across such a shambolic mess.

Les · 11 August 2023

★★★★★ 1/5

Trustpilot

Two completion dates missed.

Two completion dates missed.Replies sent from my selling solicitor to them which were then lost or ignored the Gilson Gray end. They then asked the same questions again, another week later. So infuriating. I did however send an email to every head of department & managing director at Gilson Gray that I could find contact details for complaining at the end of last week & there has been movement this week. Not much, but it's something.

Stuart · 19 September 2024

★★★★★ 1/5

Trustpilot

DREADFUL - AVOID !!!!!!!

DREADFUL - AVOID!!!Honestly, I wish we had looked at the reviews before agreeing to instruct Gilson Gray for our property purchase. You don't get a response via e-mail, whenever you call you can't get through to your file handler (who is either on annual leave or off sick), when you speak to one of the MANY number of assistants you get told something different each time and, beyond frustratingly, you will send documents in that are requested - only for them to request the same documents weeks later and then again, weeks later (check your emails and save things to your case management system!!!!!). We put an offer on a property in March and there is still no end in sight using these incompetent 'solicitors'.Weeks before writing this review, we had made a complaint and our file was 'escalated' by management. We still haven't had an update (despite calling AGAIN) and our file handler is off AGAIN. Other parties in the chain have also mentioned how poor our solicitors are as they are holding everyone else up. Even our estate agents can't get a response from the file handler, it's absolutely abysmal.FYI reviews like this could be avoided by simply COMMUNICATING with clients.

Jess · 14 July 2024

★★★★★ 5/5

Trustpilot

Lisa England was great

Lisa England was great - very helpful and she has done a great job

Rory · 20 February 2026

★★★★★ 1/5

Trustpilot

DO NOT TOUCH WITH A BARGE POLE

I never normally leave reviews but felt I had to warn other people about this totally unprofessional company.I have never had such a terrible experience selling and buying a property. They never call you back, they never answer emails. A totally stressful experience a shocking service. I would not even give 1 star. Dreadful company DO NOT USE!! I do not recommend this company if you want a smooth and easy process with clear communication.Totally unprofessional service, I do not understand how this company is still going, dreadful!AVOID THIS COMPANY FOR BUYING OR SELLING YOUR PROPERTY!Standard reply from Gilson Gray below, nothing happens when you contact them to complain. Left a Google review but hasn't shown up yet!!!????

Travelling · 11 July 2024

★★★★★ 5/5

Trustpilot

As a first time home buyer

As a first time home buyer, I was extremely nervous that I would go through the entire process feeling stressed and ill-prepared. However, having Joanne assigned to my case was the biggest blessing! She made my life 1000 times easier and was always incredibly kind, patient and informative. She always demonstrated that she had my best interest in mind and wasn't just there to get a cheque. I would not have been able to have such a pleasant experience without her and can confidently say that she played a massive part in me securing my first home in a timely manner! Thanks so much Joanne!

PS · 18 July 2023

★★★★★ 2/5

Trustpilot

Communication was awful

Communication was awful from the beginning of buying our house, admin did not respond to emails or phone calls efficiently and it seemed to go to different people every time who did not work on our case. Once we were assigned a solicitor she did not answer our calls except maybe once a week after a while; we had to continually phone and leave messages and never knew when the call would be answered. When we were ready to complete the solicitor did not request the funds to be released in time so we had to delay until a more inconvenient time. I do not recommend this company if you want a smooth and easy process with clear communication. I have given 2 stars as Lucy who took over to finish completing the purchase phoned us twice in one day to keep us informed and got it done efficiently.

Eloise · 24 June 2024

★★★★★ 5/5

Trustpilot

The best solicitors for me

The best solicitors for me! If you want attention, professional attitude, fast and easy communication, these are your people!

Angel · 9 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Emily Wray

We recently used Gilsons for the sale of our property. Although we had a rough time with our buyers solicitors letting us down a few times. Emily Wray was fantastic, she's is very experienced and knowledgeable. I can't fault her in any way. She went out of her way to help push our sale through to completion even working out of hours to ensure we were ready.Emily always updated us regularly and her assistant Lucy Blackman was very helpful too. Would definitely recommend Thanks for you help.

Grant · 3 July 2023

★★★★★ 5/5

Trustpilot

Excellent Conveyancing Manager Marika was…

Our Conveyancing Manager Marika was excellent start to finish. The transaction became complex and required a significant amount of follow up which she and her colleagues, were diligent and timely in executing. So was very pleased with service. Thank you !

Peter · 22 December 2023

★★★★★ 1/5

Trustpilot

GILSON GRAY Absolutely Atrocious. AVOID

Absolutely atrocious in all forms. GILSON GRAY!!!!!!!! We are now 3 weeks over our completion date and still, the solicitors have zero rush, zero interest and zero ability to execute a simple task. I will widely tell people of my buyers and own experience should the completion not be completed by the end of the week. I’ve dealt with bad solicitors in my time, but nothing like this. If you want a truly bad experience, sleepless nights, being ignored, missed deadlines and zero customer service then yes, use these. Solicitor in charge - initials are RJ.

J · 18 June 2024

★★★★★ 1/5

Trustpilot

I tried to sell my place,To due mixture…

I tried to sell my place,To due mixture of reason including delay in communicating with the purchaser solicitors by GILSON GRAY has contributed to the collapse of the deal.I asked for a small discount for in their fees,which never materialised.They took me to court as there was a few delays in responding to their credit control email and I am have to pay £1250.00.I called their debt management department 4 weeks ago and proposed a counter offer,he said he will call in 2 days,never called and I called him on 8.06.2024 and he said that he forgot all about this case.I wanted to clear the original balance as it is not in my DNA to not to pay if someone has done work,I tried all I can to come to a middleground so both the parties agree to a amicable figure,but unfortunately they have been very ruthless,and very unprofessional

Vinod · 16 June 2024

★★★★★ 5/5

Trustpilot

True proMaking selling easierfessionals informative and…

True professionals informative and knowledgeable Hollie and her team are polite and more importantly kept us in the loop which we very much appreciated many thanks to Gilson Gray for all your work Kev Hackney Managing DirectorK.S.Hackney Decorating.

Kevin · 19 February 2024

★★★★★ 5/5

Trustpilot

Outstanding. Professional and efficient

Professional and efficient. In particular Hannah Exton and Dominic Reeve have provide an outstanding services are supported us through the process with expertise and the support needed when managing the stress of a house move. Thank you both!

Elizabeth · 23 January 2024

★★★★★ 1/5

Trustpilot

Communication is non existant

Marika never answers phones or emails. Day of so called completion she was absent. Never told us she was she wasn't in the office. Completion day didn't happen even tho our removal van was packed and ready to go. One of her colleagues told us it wasn't happening approx 4pm. All my belongings had to go in storage at short notice and accrued storage and redelivery fees of approx £1000!!! Removal company couldn't be delivered until the Wednesday after. Having to sleep on an air bed in an empty house for 5 days. Of course nothing happens over the weekend. No one called to tell us what was happening Monday morning. I called to find out. She didn't answer phone through out the day. My estate agent couldnt get hold of her neither could my vendors estate agent. 5pm I received a call from my vendors estate agent saying I could collect the keys. I had to contact Gilson Grey (Marika didnt answer) to see if I could actually collect my keys. Marika didn't pay my mortgage off immediately therefore another mortgage payment taken out (£1200) for no reason. Absolutely shocking experience from start to finish. Communication non existent. Still wanted paying on full. Will never recommend.

Vee · 22 May 2024

★★★★★ 5/5

Trustpilot

Amazing customer service

I had an amazing experience with Jav as my caseworker. She completed the transaction for me in few weeks. Had an amazing communication from her throughout. Would highly recommend her and gilson gray to everyone.Thanks to Jav and her team.

RLimbert · 7 December 2023

★★★★★ 4/5

Trustpilot

Conveyancor for sale & purchase

Chloe was our conveyancer for sale and purchase and since she took over, the process was going in a steady pace and all process completed on time.

Sheeba · 15 August 2024

★★★★★ 1/5

Google

I recently sold my property and the purchaser was using Gilson Gray Dundee. My solicitor had to chase Gilson Gray for nearly 4 weeks for updates and progress chasing simple things. The information received from offer was incorrect and I myself had to call them multiple times to ask that they respond to my solicitors calls and emails. This caused massive stress during the whole process. When trying to call Gilson Gray multiple times at all times there phone just cut off and said please leave a voicemail. This whole experience was a poor one simply due to the stress that Gilson Gray put myself through and the chain I was in. Looking at other reviews recently clearly something is wrong at this organization at the moment. I never review anything often but felt people needed to know the kind of experience they can exepect.

Richard · 10 May 2024

★★★★★ 5/5

Trustpilot

Priyanka at the Glasgow office was excellent

My partner & I purchased our first home with Gilson Gray a few weeks ago. Initially our experience was similar to other reviews and we had problems getting in contact with our solicitor and concerns over the lack of updates for many days at a time. We were starting to worry we had made the wrong decision until we found out our solicitor had to take time off and our case was picked up by Priyanka at the Glasgow office. Priyanka was extremely professional, responsive & explained things to us in a way that made sense making the process less daunting as it had previously seemed. We particularly appreciated the fact she invited us in to meet face to face and have us the opportunity to ask all the questions we had. We would thoroughly recommend her & are very happy with our new home. Thank you Priyanka!

Shan · 23 April 2023

★★★★★ 5/5

Trustpilot

Rhona stuart, Gilson gray

We recently purchased a property and used Gilson Gray as our solicitors.Massive thank you to Rhona stuart who was our conveyer and kept us upto date and informed with everything every step of the way! Rhona went above and beyond in ensure we secured our property and got over the finish line in a timely manner. Should I purchase a property in the future I will make sure to use Gilson Gray and most importantly Rhona.Thanks again and sorry for the late review.Kris and Rebecca.

· 11 April 2023

★★★★★ 4/5

Trustpilot

Gilson Gray⁠ did an excellent job…

Gilson Gray⁠ did an excellent job advising me through both the purchased sale of my house.

Edson · 8 May 2026

★★★★★ 5/5

Trustpilot

Marika was brilliant!!

Our conveyancer Marika Stucley-Lucas was absolutely brilliant she kept us upto date and did a great job under very difficult circumstances. Without her hard work I don’t think we would have ever got this over the line. Would highly recommend

Michelle · 30 October 2023

★★★★★ 1/5

Google

Beware..!! This is my first ever review of any company but I think it has to be said, I went to view a property Gilson Gray had advertised as I was very interested in the property I contacted my solicitor the next day to put official note of interest thinking this would keep me informed as I prepared an offer. To my surprise the house goes under offer I contacted my solicitor as soon as I was aware they in turn contacted Gilson Gray to be told they were unable to confirm the reason for this. The house owner was then told there was no other parties interested in his house so excepted a a FIVE figure sum under the asking price which I was prepared to pay . So think twice before using Gilson Gray…..

Bruce · 10 April 2024

★★★★★ 5/5

Trustpilot

Very profesional and i was so happy…

Very profesional and i was so happy with results of my house sale. Gilson Gray staff was very informative and helpful throughout the process. Special thanks to Abbie Greig for all her involvement at the marketing stage of sale.

Kasia · 26 April 2025