Gilson Gray LLP Dundee reviews

★★★★★ 4/5

Trustpilot

Emily Wray was outstanding and if we…

Emily Wray was outstanding and if we could give her more than 5 stars we would. Emily took hold of our case in what became the final week prior to completion. She drove the purchase forward and resolved outstanding issues. Prior to Emily’s involvement there seemed to be a lack of continuity as our named conveyancer only worked part of the week. Every time we called we had to speak to a different member of staff who were not familiar with our case. This was very frustrating and made us feel under valued as clients. Thankfully Emily went above and beyond to make us feel valued with prompt and helpful telephone calls. Emily was also patient, listened to our concerns and took action to resolve a final problem.

Steven · 4 March 2023

★★★★★ 5/5

Trustpilot

If I could give more than 5 stars I…

If I could give more than 5 stars I would.We used Gilson Gray and Sammy Taylor in particular and her team took care of our conveyancing for our sale and purchase.Sammy is amazing at her job! She went above and beyond to make sure we got to our completion. She or another were always easy to contact, professional and super efficient! If there was ever anything we was unsure of she would break it right down and explain effortlessly. We was always kept in the loop down to every detail and having never sold a house before it seemed daunting but she made it seamless! Would 100% recommend Gilson Gray if you are buying or selling a house. Thankyou :-)

Customer · 2 March 2023

★★★★★ 5/5

Trustpilot

Gilson Gray Review (Lisa Jackson)

Lisa Jackson dealt with the sale of our property and with our two purchases concurrently. Lisa was approachable and friendly and always available via phone/email to answer any queries and guide us through each step of the process. Lisa’s professionalism throughout the process was impeccable, ensuring that each step of the process was met in a thorough and timely manner, following up with other parties involved when they were causing any delays as well as keeping us informed every step of the way. Lisa went above and beyond to ensure that the sale and purchases were dealt with promptly which in total was only 8 weeks from accepting the offer on our property/having offers accepted on two properties, to moving in. Would highly recommend Lisa and Gilson Gray.

K.M · 27 February 2023

★★★★★ 5/5

Trustpilot

incredible service!!

Sarah Wass and Hollie Sambrook were outstanding when we recently purchased our first home. We barely ever felt the need to contact them because they were constantly in contact with us, keeping us updated and reassuring us as to the next steps in the process. Despite being first time buyers, they seemed to answer any and all questions we had before we knew to ask them! If I could give them more than 5 stars then I most definitely would! 10/10 service. I would strongly recommend this team to all my friends and family! Thank you for everything Sarah, Hollie and the rest of Gilson Gray in Lincoln!

Jack · 24 February 2023

★★★★★ 5/5

Trustpilot

Thorough, Professional, Great Communication

Since 2019, we have used the Lincoln based law firm for the conveyancing of our current and past four properties (we backed out of two part-way) and have to say Sally McBride and her assistants provided an exceptional service. We specifically asked if Sally could be our conveyancer following a more than satisfactory experience the first time around and gratefully, Sally was there for the subsequent properties until we finally settled. Sally has been Polite, Patient and Professional. Sally also kept us informed, was good humoured and the quality and quantity of the local searches and enquiries ensured no stone was left unturned.TOP MARKS!

IVES · 22 February 2023

★★★★★ 5/5

Trustpilot

Excellent support from the team…

Excellent support from the team digitally but also in person support. Regular contact from Lori keeping me up to date and available for discussions regarding the sale process at any time. I would recommend Gilson Gray to anyone wanting to sell their property

Jane · 4 June 2026

★★★★★ 5/5

Trustpilot

110% recommend!

Our experience with Gary at Gilsons was fantastic. All Queries were answered almost straight away and he kept on top of everything for us, which ensured a stress free and pleasant moving. Gary assisted us in all ways he could and certainly went above and beyond, even outside of work hours he would provide a quick response. Thankyou very much Gilson Grey! 100% recommend (they were also the cheapest which I cant believe, especially with the awful reviews other more expensive solicitors had)

Hollie · 16 February 2023

★★★★★ 5/5

Trustpilot

Flat sale

Property Manager Ben arrived promptly & discussed the selling process in great detail.

Gill · 19 May 2026

★★★★★ 5/5

Trustpilot

Simply outstanding!

Where do I begin. From the outset of my purchase process both Sarah Wass and Hollie Sambrook exceeded all expectations I had. They were always prompt to respond to any queries and demonstrated professionalism, and expertise from start to finish. I knew I could rely on them to get the job done as they actively chased for updates from the other parties involved to keep me informed and my mind at ease. I am on my way to collect the keys now and owe this pair all the thanks in the world! THANK YOU Sarah, Hollie and everyone else at Gilson Gray England who had a part in this process!

Dom · 12 February 2023

★★★★★ 1/5

Trustpilot

We used Gilson Gray as our solicitor…

We used Gilson Gray as our solicitor for the purchase of our new home. The service was appalling and it was the most stressful experience we’ve ever had. From start to finish we dealt with 9 different individuals. There was absolutely no continuity and differing information dependent on which individual you spoke to. After months and months of stress caused by Gilson Gray we were informed we were due to get the keys for our new home on 9/12/22. I sent all documentation required on 30/11/22 via email and recorded delivery. On 7/12/22 we were invoiced the total remainder of our deposit which we paid. Around 15 minutes later we were contacted saying they had not received documentation required and lender would not release funds for our mortgage for at least 5 working days meaning we could not collect our keys. This was completely unacceptable and caused us no end of stress as we had taken time off work to beable to collect our keys. Thankfully our independent mortgage worked to get everything in line to get our keys. On the 8/12/22 we were informed they required more paperwork, my partner had to leave work and rush home to sign off paperwork required to submit in time. We were then informed everything was completed and we could collect our keys the next day. On the 9/12/22 the day of our key collection we were then contacted and told we had to sign yet another form and had to do it or we wouldn’t receive our keys. We then went and signed the form and again were told that everything was in line. Around 15 minutes later we had a phone call stating Gilson Gray had invoiced us incorrectly and we owed a further £3000. This caused no end of stress and tears. I would definitely not recommend Gilson Gray to anyone, it was the worst experience we’ve ever had and really tainted the purchase of our first home.

Lauren · 3 February 2023

★★★★★ 1/5

Trustpilot

Utterly appalled

Utterly appalled - at the bill - the por service and lack of attention to detail. Was charged £468 plus vat just for initial chat and onboarding - 2 line abrupt email charged at £46.80 plus vat . They missed so much - whole attachments requesting key information for example. Even got my name wrong on documents. Have moved to another who quoted upfront for the task in hand.

Royal · 26 September 2024

★★★★★ 1/5

Trustpilot

The worst level of communication

We were required to use Gilson Gray due to initially selling a house through Yopa, and you are required to use that firm. We didn’t end up selling through Yopa so we were able to change solicitors thankfully as we had a diabolical service from Gilson Gray. Mostly relating to communication. We could never get hold of them by phone, email, or when we visited the offices. They were either closed when we visited, or the one time there were people there, the person on reception said she didn’t work there and was just covering for a while but had all of our personal documents. This felt like a breach of confidentiality. Any time we had a query or something needing an action, we’d get an automatic email saying they’d reply within 48 hours. Even small requests. When we complained about this because we were attempting to have a dialogue about specific issues, a team manager responded with this; “ We treat emails the same way as we treat post in that they are dealt with in date order to make it fair on all of our clients.” This feels incredibly naive and nonsensical, because what is the purpose of email if it’s treated like post? You set up a dialogue via email as a conversation, so we were actually waiting a week in between replies just about things like what to sign, or when something might happen. It was so frustrating and I’ve never heard anybody say emails are treated like post in terms of time frames and order. We moved on to some great solicitors and even the delays we had with Gilson Gray before getting to a sale really worried us for potential delays they would have caused. From reading other experiences we could see others faced delays and even cancelled exchange and completion dates.

Daniel · 24 January 2024

★★★★★ 1/5

Trustpilot

Shocking company

Shocking company! Currently in the process of complaining as I am 4 months into the sale of my property and purchase of a new one with no completion date in sight! The service from this company has had a negative impact on my mental health forcing me to go off sick.Would not recommend to any one unless I I was recommending they stay as far away as possible.

Miss · 3 September 2024

★★★★★ 4/5

Trustpilot

Everything came together perfectly for completion.

I was referred to Gilson Gray by an action house. When I read the reviews I was a little sceptical. The process started slowly with minimal contact and it wasn’t easy to talk to someone but everything came together perfectly for completion. Heather Neil in Lincoln was great.

Ruth · 23 October 2024

★★★★★ 5/5

Trustpilot

Gilson Gray (Shuhel Ahmed), Quick and…

Gilson Gray (Shuhel Ahmed), Quick and Efficient Remortgage Experience

Simon · 14 May 2026

★★★★★ 5/5

Trustpilot

Reliable, professional and efficient

Reliable, professional and efficient solicitor. Would recommend.

Adrian · 27 May 2026

★★★★★ 1/5

Trustpilot

I would not use this company again

I would not use this company again. I was pushed towards them by my estate agent ( back hander bung probably) They were a lot more expensive than other quotes I'd had for conveyancing but trusted my agent. I was given a full breakdown of fees including vat before they started. This then increased by £132 just before completion. They also got the sale price wrong on the paperwork by £500 which had to be corrected and delayed the process. You will also struggle to speak to anyone as they don't answer the phone.Do yourself a favour and look at all the reviews. I would advise against this company

Andy · 13 December 2023

★★★★★ 1/5

Trustpilot

Would give a 0 but not possible

Would give a 0 but not possible. The worst solicitors out there. No communication. They never answer emails or pick up the phone. When you do get someone on the phone they are so miserable. They do not respond to a complaint once raised. Additional fee's incurred which weren't disclosed at first. Terrible customer service, and we have ended up loosing our property due to their company.

Sally · 19 August 2024

★★★★★ 1/5

Trustpilot

If there was rubbisha choice to put no stars I…

If there was a choice to put no stars I would. Stay clear of this solicitors you will end up doing all the work for them, they don’t get back to you with anything that you ask them, they don’t answer there phones, 8 months and passed on to 3 solicitors with the firm, no communication between people whatsoever. So still not moved to my new home 😡

May · 19 July 2024

★★★★★ 1/5

Trustpilot

if zero stars were an option......

if zero stars were an option, this company would get that.We are purchasing a house where the sellers are using Gilson Gray in Scotland. They took over 7 weeks to respond to a formal written offer. They have failed to respond to communication from our solicitor multiple times. They have failed to follow instructions from the sellers multiple times. They failed to allocate a solicitor or conveyancer to the sale for over 6 weeks after the seller accepted our offer. 2 previously agreed completion dates have been missed so far, now 2.5 weeks past original agreed completion date with no certainty on actual completion. We are getting really tired of their constant failures to deliver and are incurring significant cost as a result of their failures. The sellers are also extremely stressed and frustrated, and are now at risk of losing out on the house they have bought. The sellers are particularly disappointed as they did not use their local trusted solicitor and instead had been persuaded by their estate agent to use Gilson Gray

Andrew · 9 November 2023

★★★★★ 5/5

Trustpilot

Great experience with Jo in the Lincoln…

Great experience with Jo in the Lincoln office. We had a flat to sell with a known problem freeholder, and I lost my father a few weeks after our offer to buy a new place was accepted. Jo handled the purchase and sale smoothly, professionally, and with good communication throughout. I don't think I'd have kept things together were it not for the calm guidance she provided. The Gilson Grey portal isn't brilliant, and doesn't seem to be updated very often, but they will email you all the documents you need, so just make sure you don't delete any of them.

Benedict · 7 November 2023

★★★★★ 5/5

Trustpilot

Buying/Selling Property - thank you Aliza.

We have recently used Gilson Gray Solicitors.

Jane · 12 May 2026

★★★★★ 1/5

Google

Recently bought my first property, and was recommended Gilson Gray by mortgage advisors. Definitely wish I looked Gilson Gray up / read reviews first before I accepted as most likely would have found another solicitors. Felt like I had to ask/push them to do everything, constantly had to chase them all the time for any sort of update. No sense of urgency whatsoever. Paid a lot of money in fees for rubbish service. Won’t use again and will definitely advise others not to.

Rachael · 16 April 2025

★★★★★ 5/5

Trustpilot

Buying first home - Edinburgh

Mortgage broker recommended Gilson Gray to me for help with buying first home. I had read the reviews on here and was quite hesitant about using this law firm but I assumed my mortgage broker knows better than I. The solicitor who was assigned to me, Cheryl Edgar (North Berwick branch) has been nothing short of spectacular. Due to personal circumstances, I needed to arrange date of entry asap and I had my first phone call with Cheryl on 15 March and received keys to the new home on 20 April. She has been a godsend; answered every query (and I’m aware I was quite annoying as I triple checked everything) almost immediately and even responded to emails on a Sunday! Buying a first house is very stressful and I needed my solicitor to really just hold my hand and walk me through this complicated process and I feel that Cheryl was just that. Very professional and efficient, I cannot thank her enough. So if you’re having a bad experience with this firm then try to request Cheryl as your solicitor.

Martyna · 26 April 2022