Gilson Gray LLP Dundee reviews

★★★★★ 1/5

Trustpilot

Awful

Awful - Don't use these if you want any actual communication or updates on what is happening. No urgency, no care, not bothered if the chain is about to fall apart. and they charge a daylight robbery fee (sorry thats called a file opening fee) of £400 for absolutely no additional work

Daniel · 26 September 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. What a disgrace. If i conducted myself the way this company does I’d be under performance management measures. 3 or 4 times to return same forms and no updates. My recommendation is that they stop conveyancing or invest in staff training urgently as they are an embarrassment to the profession.

Shan · 23 September 2024

★★★★★ 5/5

Trustpilot

Proactive and great communications

I am an estate agent and one of my clients instructed Joanne Smith to act for him on his sale. It is rare for me to feel the need to leave a review but I found Joanne to be very proactive throughout and her communication with both myself and my client was top class. I hope that we can work together again at some point in the future!

Rob · 25 October 2023

★★★★★ 5/5

Google

Jodie, our sales negotiator has been fabulous and extremely professional, as have all the property team working diligently to get us the best price for our property. I would absolutely recommend Gilson Gray’s estate agency services. Thanks again Jodie, great job 👏 …

Nigel · 15 January 2025

★★★★★ 5/5

Trustpilot

I recently used Gilson Gray to purchase…

I recently used Gilson Gray to purchase and sell a property. Sally McBride was absolutely amazing from start to finish! Sally always communicated in a smooth and timely manner. Excellent customer service and always on hand to provide support and advice when needed. I can not recommend Sally and her team enough. 5* all the way.

Customer · 23 June 2023

★★★★★ 1/5

Trustpilot

Shocking

Shocking! Imogen rang to tell me that title deeds for my brother were NOT held there when in fact they were held there!!!

Lorraine · 3 June 2026

★★★★★ 1/5

Trustpilot

Would give minus star if I could

Would give minus star if I could. From the start, their lack of communication and incompetence has been astonishing. Both the seller and estate agent of the property we are purchasing has tried to contact them numerous times to no avail. When your own solicitor says how awful and bad they are, that says it all.If anyone wants a smooth experience with house selling/ buying, avoid this company at all costs.I don’t always rely on the reviews but on this instance, the review of this company is spot on (at least, some of the employee in this company is/are).AVOID THEM AT ALL COSTS!!!!

Seon · 21 October 2024

★★★★★ 1/5

Trustpilot

If I could have given it 0 stars i would have

5 Different people contacted me in the first couple of weeks. Some of them told me they would be looking after my house-buying. Finally, I got one who stayed for a while but did not respond quickly. I sent emails with questions and received an email saying she would respond in 48 hours, the quickest was 9 days. I tried ringing to find her answer machine full so I couldn't even leave a message. I rang the main number and they couldn't even get hold of her. I paid for searches to be carried out on the 8th of July but was told in September the searches hadn't been requested. I was finally given a complete exchange date and I was told the morning of completion I needed to pay over £200 to the solicitor. I had paid the bill 1 week previous. Abysmal communication.I would not recommend this company to anyone.

Deana · 21 October 2024

★★★★★ 1/5

Trustpilot

I am writing this on behalf of my…

I am writing this on behalf of my sister who is a single parent. She had a small rental flat in Bristol and wanting to consolidate her situation going through a separation and changes in rental requirements decided to sell the flat. Agreed to sell to the tenant no chain. Mortgage offer through in a week or so. Her own solicitors responsive. Buyer using this outfit. 16 weeks YES 16 weeks and still no exchange. No problems or issues. Gilson gray totally unresponsive utterly disgraceful NEVER use this company. We will be helping her and her buyer through the maze of the legal ombudsman. They should be struck off. The unresponsiveness is jaw dropping. AVOID LIKE THE PLAGUE

James · 21 October 2024

★★★★★ 5/5

Trustpilot

I would like to express my sincere…

I would like to express my sincere gratitude to Lilia at Gilson Gray for her outstanding support throughout the purchase of my home.

Fikri · 2 June 2026

★★★★★ 1/5

Trustpilot

Please seriously consider finding an…

Please seriously consider finding an alternative Solicitor, regardless of your Estate Agent or broker recommendation. They cause constant hold up's, mismanage cases, offload the work to inexperienced paralegals, change the goalposts and are terrible to make contact with/reply to urgent queries (even when the Estate Agent complains to one of their managers). Their delays made me ill and nearly lost me my buyer.

Julia · 20 January 2024

★★★★★ 1/5

Trustpilot

avoid avoid avoid avoid avoid avoid

Utterly, unequivocally, astronomically, useless. Do not instruct these time-wasters, or you will regret it. They will not respond to emails, they do not provide updates or act on urgency. They are completely pathetic as a conveyancing firm and should be struck off. How they are recommended by any estate agents I will never ever know. 1 star is too many. Do not allow your estate agent to con you into using them. Trust the 1 star reviews on here and avoid !!!!

Dee · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent sales service of a property

It’s been a while since I’ve gone through the sale of a property and I have to say the process has been absolutely seamless with support and guidance of your conveyancer Hannah Exton.We initially had a target date to sell this property and Hannah managed to successful meet the target date to the day and kept us fully informed all the way through the sale.I certainly have no hesitation in recommending your business to my colleagues, friends and relatives.Thanks very much again Hannah.

Andrew · 16 October 2024

★★★★★ 1/5

Trustpilot

Please avoid!! Do not use this company

It has been one of the most frustrating experience due continued lack of communication from my conveyancer, Afsha Kanwal. Despite numerous attempts over the past month, including phone calls, voicemails, and several emails, I have yet to receive a single response or update.It has now been over three months since the application process began, and during this time, Afsha has not responded to any of my communications. This level of unresponsiveness is highly concerning and falls far short of any reasonable standard of customer service.Furthermore, the seller is becoming increasingly frustrated, and their solicitor has also been unable to obtain any updates, putting the entire transaction at risk. This situation has caused me considerable stress, and I am deeply worried about the potential loss of this property due to the ongoing lack of communication.

Anjil · 16 October 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would, do not use!

If I could give 0 stars I would. Contracted with Gilson Gray in Edinburgh to act as agent for selling my home. The whole experience has been dreadful from start to finish and in the end I changed agents. Absolutely awful (non-existent) communication, utterly shambolic and terrible service which has undoubtedly cost me the sale of my house, the impact of which they clearly could not care less about, I am absolutely disgusted with what can only be described as a combination of apathy and incompetence. There are many choices out there for estate agents, do not use this one!

Gillian · 15 October 2024

★★★★★ 1/5

Trustpilot

Awful experience ruined buying my first…

Awful experience ruined buying my first homeBuying my first house from the letting company I rented from should have been easy. My Mortgage broker was excellent in getting a mortgage quickly offered and the sale of the house was quickly agreed. The same can not be said about Gilson and Gray initial contact was good but once fees had been set contact was non-existent. The phone would ring and ring, messages are not picked up and emails are left unanswered for weeks( in my case never answered). My house sale only went through after i and my mortgage advisor pestered and pestered and finally said that I would look elsewhere. The icing on the cake was that I was overcharged at least £150 which I have still not recieved back- after weeks of trying to contact. Not cheap, reliable or professional.

Terence · 14 October 2024

★★★★★ 5/5

Trustpilot

Mohammed Arfan for Gilson Grey gave a…

Mohammed Arfan for Gilson Grey gave a 6* experience for my house purchase. I was on a timescale and Mohammed worked hard to make sure the purchase went through as quickly and efficiently as possible, the purchase completed within 6 weeks. He kept me updated every step of the way and acted on responses from the sellers solicitor on the same day. Would absolutely recommend. Thankyou

Katie · 31 October 2023

★★★★★ 1/5

Trustpilot

Do not use this company they are…

Do not use this company they are absolutely awful. Never answer emails, when you ring they never give you an answer just tell you they will deal with when they get around to it. They lose pretty much every document you send them and you have to send it to them 2/3 times. I am using these solicitors to sell my property and I am on the cuff of losing my purchase because Gilson gray are taking so long as I can’t get any response from anyone. I wish I had read all their terrible reviews before using them but trusted my estate agent’s recommendation.

Jessica · 10 October 2024

★★★★★ 1/5

Trustpilot

DON'T DO IT

I only gave them 1 star because it won't let me give 0. Where to begin...Communication = ZEROCompetency = ZEROAccountability = ZEROIf you know what's good for you, you won't waste your time or money. I lost 4 weeks because they just couldn't be arsed to do any work. I fired them ASAPtually.

Mizzy · 20 July 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Having just completed on our property I want to thank Jo Carlton and the team at Gilson Gray for their smooth service with our transaction. I particularly appreciated the regular feedback from Jo so we knew exactly where we were in the process. Based on our experience, I highly recommend Gilson Gray as conveyancers.

Simon · 20 July 2023

★★★★★ 1/5

Trustpilot

Stay away!!! The best advise I can give!

I have bought and sold a few times in my life, but I can truly say I have never come across such an atrocious group of incompetent people, I would think they were some sort of scam company if i didn't know they were a registered one. I doubt it will be long before they collapse. There's only so many fake reviews they can try to write to cancel the real ones. We are stuck in a chain with some who is using this company for their conveyancing. To sum it up.. we were all ready to complete 6 wks ago... we have had complete radio silence from this solicitors for 8 weeks. They don't respond to solicitors phone calls or emails.. they just point blank ignore everyone in the chain. If you are lucky enough to get a response after 8wks, it's as if AI Is responding with some automated message. I truly believe there is one qualified Conveyancer sitting in an office with a load of legal secretaries who can't do anything of use. With 1000s of case files just lying around. Do your research and don't go through what we are currently going through. Everyone in our chain is having a breakdown, all because of this companies incompetence and ignorance. Please pay a bit more and get a small local conveyancers. These people will take your money and leave you out to dry. Remember, you have to pay them whether you complete or not.. they do not care about you.

MB · 9 October 2024

★★★★★ 5/5

Trustpilot

Highly recommend

I recently sold an investment property where timing was critical. Emily Wray and team were very professional from start to finish and ensured a smooth and quick transaction. They kept on top of chasing the buyers solicitors and provided regular updates. Would highly recommend and will definitely be using Gilson Gray for any future property transactions.

Craig · 15 May 2023

★★★★★ 1/5

Google

Abysmal customer service, no contact for months after the end of a tenancy. Call and you are placed through rounds of automations that lead you nowhere closer to a real human being. Beyond disappointing.

Elsa · 16 April 2025

★★★★★ 5/5

Google

i should like to the Team at Gilson Gray property management they have made the Selling of my house effortless from day one they have always responded in a positive and professional manner …

William · 16 April 2025