Trusted Agent profile · Dundee
★★★★★
419 reviews across 3 platforms
11 South Tay Street, Dundee, DD1 1NU
Gilson Gray LLP's office in Dundee, at 11 South Tay Street, is rated 3.2 out of 5 across 419 reviews on three platforms, including 46 Google reviews rated 3.8.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
5/5
TrustpilotEmily Wray made the whole process run…
Emily Wray made the whole process run smoothly from start to finish. Our buyer wanted a quick transaction and Emily made sure that happened. We even had documents sent over for us to sign on a Sunday morning! Emily was so professional and pleasant to work with, so we would definitely recommend this company with confidence.
5/5
TrustpilotVery professional quick easy
Danielle was very attentive and informative throughout the whole process. Made it very easy and reassuring for us and was extremely quick with all enquiries raised will recommended to anyone. Even when on annual leave the other member of staff answered all out questions and worries. Will defiantly be using the company again in future.
5/5
GoogleWe are so pleased with our experience of using Gilson Gray to sell our home: 1. Priced perfectly for a quick sale 2. Fantastic photographs and video to market our home perfectly …
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
1/5
TrustpilotWhat a shambles this company is
What a shambles this company is. Delayed completion over and over again due to losing documents that the buyer had already provided to them, not finding things in their file and no updates provided to my solicitor, they nearly cost me my onward purchase. Shocking service levels.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
1/5
TrustpilotExtremely poor conveyancing. Where are you?
Sadly, I could not give zero stars.I was recommended Gilson Gray by an estate agent that I was buying a property through, however I chose elsewhere, BUT, the seller did go that way.It is an empty property and a cash buy, so what can possibly go wrong?The choice of Gilson Gray, that's what!My solicitor, and even the agent who recommended them, cannot get any response from Gilson Gray despite many phone calls and emails. We have been trying to exchange and complete for the last 2 weeks, but cannot get any feedback or response from Gilson Gray.I am also aware that the seller has sent many emails and is also extremely unhappy with the delays and service provided.Absolutely shocking performance and I would not recommend this company to my worst enemy.And, we are STILL waiting!Update2 days after publishing this review, there was a response, and a day later, we exchanged and completed 🎉🥂Was it the influence of the review that changed the situation?I like to think so.
1/5
TrustpilotIn the progress of a purchase and this…
In the progress of a purchase and this company has been absolutely awful distinct lack of any communication, despite multiple emails no response, similar position with telephone calls. Promised a return call on multiple occasions and still waiting. Have escalated to their senior manager and guess what still no communication!!!I'm now at risk of losing our future house and all because of this. Head of conveyancing profile highlights a family experience, clearly my family views are distintly different.
5/5
TrustpilotExcellent Service and Support
Heather and the team provided an excellent service whilst recently dealing with my property purchase and other related/unrelated issues that I needed help with subsequently. Helpful, friendly and really competent at keeping me informed and up to date with how my related advice was progressing.... Would highly recommend for any of their available services and thanks again!
5/5
TrustpilotHollie Sambrook is a star
Hollie Sambrook is a star. She guided me through the sale of my fathers house and despite loosing 2 buyers we got there in the end. I always felt full of confidence and supported when I spoke to her. She had patience and understanding every time we spoke.Professional, polite, empathetic. 100% happy
1/5
TrustpilotDo not use Gilson Gray for your…
Do not use Gilson Gray for your conveyancing. Their customer service is diabolical. They take weeks to acknowledge emails and do not respond to calls, they don't even respond when you escalate and complain.AVOID, AVOID, AVOID. Buying and selling houses is a stressful enough time without terrible services such as this.
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
Trustpilotincompetent.
Would not recommend, hidden costs, marketed as an affordable firm but the reality is far from that. expect to pay double your initial fee illustration. Poor communication throughout, not forgetting that when we did complete they forgot to pay our stamp duty despite me confirming that they would
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotFirst class service
From the first to the final point of contact we were met with courtesy, consideration and first class communication.
4/5
TrustpilotThis was a tough one but we got there…
This was a tough one but we got there in the end! Overall experience was good, communication was a bit of a challenge at times, but once we got going there was a great deal of care and compassion shown for our situation. In the end we're very happy with the outcome, and felt Gilson Grey worked hard for us.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 4* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
4/5
TrustpilotJoanna Carlton from Gilson Grey 👍
Joanne Carlton from Gilson Grey was efficient, helpful and instrumental in ensuring my recent flat purchase went through, especially after taking over the reins the last minute at a particularly rocky moment. She really went above and beyond to push it over the finish line and I would definitely recommend her.
1/5
TrustpilotIs 5 months a reasonable time to spot a…
Is 5 months a reasonable time to spot a Land Registry error? I am not a direct client but your delays are costing me dearly. Evasion tactics seem to be the order of the day. Have just downgraded to least possible stars as still no feedback.
Our clients are at the heart of everything we do, and we take your feedback very seriously. We have passed your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed. If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
1/5
TrustpilotI would not recommended using Gilson…
I would not recommended using Gilson Gray, i think they have way to much work as it seemed quite challenging to speak to anyone dealing with our house sale, when we could we jumped at the chance of using somewhere else for the purchase of our property.
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We take pride in delivering excellent service, and we understand how essential effective communication is for our clients.Recently, we upgraded to a new telephone system to further enhance our client experience. Unfortunately, there were some initial teething problems, which made it difficult for clients to reach their dedicated conveyancer. We deeply regret any inconvenience this may have caused.Our clients are at the heart of everything we do, and we take your feedback very seriously. We will pass your comments to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing) to ensure that your concerns are thoroughly reviewed.If you would like to discuss your concerns further, please contact gary.tyman@gilsongray.com or cherie.mcbean@gilsongray.com. Thank you for helping us improve our services.
4/5
TrustpilotGood experience with Rhona S at Gilson Gray
I have had a very positive experience buying a house with Gilson Gray. My solicitor, Rhona Stuart was excellent. She asked the vendor all the right questions - even ones that I hadn't thought of. She was was very thorough and on the ball. I am very happy with the service.
5/5
GoogleI’m so happy that I decided to go for a place a little more expensive than I was initially looking at. The professionalism and integrity that this firm has shown over the past year has been exemplary and I urge anyone in need of their services to get in touch. It’s just a phone call, and I genuinely believe they just might change another person’s life for the better like they have mine. My agent specifically was Pauline and I’ll never be able to thank her enough for everything she’s done to make my life that much easier. Thank you, thank you so much 😊PositiveResponsiveness, Quality, Professionalism, Value
Dear Pasha, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
TrustpilotHighly recommend Gilson Gray
We used Gilson Gray to sell and buy and I would highly recommend their services. We were informed of all of the steps throughout the process which made for a smooth sale and purchase.
5/5
TrustpilotGreat from start to finish!
Smooth process start to finish! Was always kept in the loop. Would definitely recommend.
2/5
TrustpilotVery poor communication throughout the…
Very poor communication throughout the whole house buying process. No updates and phones left unanswered.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Never answer emails or return phone calls. Was supposed to complete next weekend now October but no fixed date yet. ! How is a first time buyer supposed to give notice to landlord to move out and arrange removals. Absolutely no care in the world ot give a good service.
1/5
TrustpilotUnprofessional with hidden costs
Hidden costs and a lack of professionalism and expertise have combined to make our experience with Gilson Gray truly awful. We are left feeling almost scammed and certainly not cared for. Beware……….do not let estate agents recommend them………commission is key. J
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotBoth Kirsty and Ifra helped me…
Both Kirsty and Ifra helped me immeasurably and timeously at every step.
5/5
TrustpilotGreat value and service.
Recently sold our property with Gilson Gray, Hollie Sambrook dealt mainly with the sale and really impressed with how efficient and professional Hollie and the Team were. I would have no hesitation in recommending Gilson Gray for great value and service. Thank you Hollie and Team.
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