Trusted Agent profile · Dundee
★★★★★
419 reviews across 3 platforms
11 South Tay Street, Dundee, DD1 1NU
Gilson Gray LLP's office in Dundee, at 11 South Tay Street, is rated 3.2 out of 5 across 419 reviews on three platforms, including 46 Google reviews rated 3.8.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
5/5
GoogleGilson Gray have handled a number of legal matters for me over the last 3-4 years. I have always found them to be very friendly and efficient in the way they conduct their business
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
TrustpilotAvoid if you would like a fast turn around
If you would like fast turn around for house completion avoid Gilson Gray and find a smaller more local firm. This company operates nation wide for many estate agents and takes on too many clients. We were first time buyers purchasing an empty house (no chain) and the whole process took nearly 6 months. It was extremely difficult to get in contact with our solicitor and her team, and every time we did get in contact they said they could only work for clients in date order (so we were at the bottom of their list basically). We were recommended to go with Gilson Gray from our estate agents purely because of the commission they would get from it. Avoid this and do more research into finding a better firm.
1/5
GoogleFirstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged/ripped off for a very simple Co. name change on a document previously produced by GG to the tune of over £2k , when queried got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of £52 and a late payment charge of £720.over the course I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later but still no justification of how it takes over 10 hours to change one name on a document the size of one A4 sheet of paper. I have had a blue chip credit status all my life, I would sincerely stay away from this company. there service and advice is mediocre to slow with the fee scale of a top end practice.
1/5
TrustpilotWe are waiting for a date to move
We are waiting for a date to move. Everyone is ready. But as usual, no response from Thomas, emails never answered, leave messages for him, never ring back. Terrible.Certain solicitors probably very good, but our experience very bad.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with Javaria - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotDo Not Use For Leasehold Sales!
Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.
1/5
TrustpilotUnprecedented levels of incompetence
Gilson Gray represented the buyers on the recent sale of my property which lasted for 11 months from accepting an offer to completion thanks to the incompetence of Rhona Stuart. Rhona took a month to progress any task, no matter how simple, and her providing incorrect advice to the buyers led to an additional 4 month delay halfway through the process. I almost pulled out of the sale, providing an ultimatum that she needed to stop stalling and admit fault for the poorly researched advice she provided her clients with. Unfortunately she was incapable of doing either of these things and the sale only proceeded due to a truck load of stress-fuelled determination from myself and the buyers.I would also like to flag that exchange was set to take place with completion the following day which made me nervous considering how useless Gilson Gray had been up to that point. However on the day of exchange Gilson Gray suddenly pushed the exchange to the same day of completion which caused problems for my purchase. On the day of exchange and completion Gilson Gray then went AWOL from 9.30am until 1pm and neither my solicitor nor the buyers could contact them despite multiple unanswered calls. By some miracle it did complete (albeit after 2pm) but I would urge anyone considering instructing Gilson Gray to find an alternative conveyancer and save yourself some stress!
1/5
TrustpilotShoddy conveyancing that has led to…
Shoddy conveyancing that has led to loss of money. Glenn Gilson their executive despite his statement on the website about putting customer wellbeing first has not responded to any of my emails or offered support as a result of his teams errors costing me money loss and leaving me feeling suicidal. Make no mistake people, this is a typical firm of lawyers only caring about the Notton line and they have zero interest in helping their clients. Avoid as lacking in efficiency, empathy and ability to own up mistakes made and offer resolution. An inhumane and unethical company.
1/5
TrustpilotTerrible
Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged/ripped off for a very simple document change, when queried got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of £52 and a late payment charge of £720. I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later.I have had a blue chip credit status all my life, I would sincerely stay away from this company there service and advice is mediocre to slow with the fee scale of a top end practice.
1/5
YellTerrible
Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged for a very simple Co. name change on a document previously produced by GG. They charged two thousand four hundred pounds to change the name that's after paying them a year earlier to produce the document , when queried I got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of fifty two pounds and a late payment charge of nearly eight hundred pounds, over the course I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later but still no justification of how it takes over 10 hours to change one name on a document the size of one A4 sheet of paper. I have had a blue chip credit status all my life, dreadful!!
5/5
TrustpilotExcellent service
Gilson Gray Glasgow branch helped me with the purchase of a house recently and I cannot recommend them enough. Alex was helpful, responsive and kept me updated throughout the process. It made the process a lot less stressful for me. I would very much recommend them!
5/5
TrustpilotClear, responsive and kept me updated
This was the first house sale I have done and was guided through the process very clearly by Chloe. She responded promptly to all emails and provided regular updates. Definitely recommend as Chloe made it a very easy process and had it completed quickly.
1/5
TrustpilotLandlords please avoid Gilson Gray Ltd
Awful experience with Gilson Gray, looking for assistance with eviction during the moratorium. With GG we were poorly advised, if given any information at all, invoices were badly managed and costs quickly spiralled. When my tenant attended GG's office, unannounced, (tenant was: damaging property, fighting with neighbours, generating complaints, contravening tenancy agreement, rent arrears £1,000s) GG spent 18 mins providing her comfort & advice, which I was not happy about and, even less so when presented with the bill for time GG chose to spend with the tenant. In my opinion, GG are far more interested in making money, than assisting their clients and I would advise landlords in a similar position to avoid engaging this company. After significant expenditure, much upset and little progress, we decided to go no further with GG. We joined a landlords association and, with their support & guidance, took the eviction process into our own hands. I would recommend investigating this route to any landlord seeking to evict.
5/5
TrustpilotExcellent service with regular and very…
Excellent service with regular and very prompt updates
5/5
TrustpilotThank you Jo Carlton
Jo Carlton and her team work extremely hard to ensure our 'troubled' sell and purchase got 'over the line'.We received good advice and even though we had to gamble on dates of moving it all ended well.Thank you Gilson Gray
5/5
TrustpilotDominic Reeve
Dominic is amazing, he goes above and beyond for his customers. He keeps everyone well informed and gets the job done! Service from everyone is excellent. Would thoroughly recommend to anyone wanting a solicitor you can trust to do a good job for you.
5/5
GoogleExcellent service selling the house, Gilson Gray's Estate Agency Team take you through the whole process step by step.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
TrustpilotCommunication is awful
Communication is awful. Trying to purchase a property and have no idea on a completion date as no one calls me back. Emails take more than a week for a response and even then not all questions are answered.
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Gilson Gray. Tracy McAlpine in particular, along with her team, were phenomenal throughout the entire process.
1/5
TrustpilotWould give zero stars if I could.
Would give zero stars if I could. Please do your research and do not go with a legal firm because the Estate Agent tell you to. Caused me huge amounts of unnecessary stress and money.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotAn excellent service from highly professional staff
An excellent service from highly committed staff in the North Berwick Office. Selling our house and buying another proved to be very straightforward processes with excellent advice throughout. Queries were addressed quickly by Gill and Dawn, both of whom are customer-focused. I would have no hesitation in recommending the legal services of Gilson Gray.
5/5
TrustpilotExceptionally professional
Exceptionally professional, thorough and responsive. The process was smooth and the communication was timely and effective throughout.
1/5
TrustpilotTerrible experience- do not touch
Just purchased a house where the seller used Gilson Gray. Terrible experience with unnecessary delays that ended costing us over £1,000 in extra costs. Not to mention the added stress and anxiety due to the uncertainty that they created. I would not recommend and would actively advise anyone to avoid this company if they can. We will be writing to the Law Society of Scotland to complain as feel their levels of competence and professionalism fell well short of minimum expectations.
5/5
TrustpilotWe had a wonderful experience
We had a wonderful experience with Rowan Quinn at Gilson Gray Aberdeen, and couldn't recommend more highly.
1/5
TrustpilotAbsolutely awful
Absolutely awful. We were recommended Gilson Gray by our mortgage broker and as first time buyers we naively thought that we would not be recommended them if they were no good.... biggest mistake. From the moment we began proceedings with them it was like drawing blood from a stone when trying to get information from our allocated solicitor. We had to do a lot of the chasing from various places on behalf of our solicitor as we were fed up of waiting for her and our seller was threatening to pull out. We were advised that due to us not being in a chain it should have taken only 3 months to complete, it took a little over 5 months. A few days before we were due to complete our solicitor contacted us via email to say we had not signed the deeds and could complete after all. As first time buyers we signed everything we were asked to sign and sent of via recorded delivery months before. We checked our emails three times just to make sure we hadn't made a mistake, the deeds had definitely never been emailed to us. This made even more of a delay. It wasn't until our solicitor had gone on annual leave for a week and our case passed to someone else to cover that everything seemed to be pushed through and we completed within that week. Even then they tried to overcharge us. I am aware that buying a house is stressful anyway, but having Gilson Gray handle our house purchase has been the most stressful experience and biggest mistake we could have made. We most definitely will not be recommending them or using them ever again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
