Every review we hold for the Dundee office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis has to be the worst service ever
This has to be the worst service ever, totally avoid, compete shambles. no communication and no progress, waste of time and money.
Deo · 7 October 2024
Agent replied · 23 October 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 1/5
TrustpilotVery disappointing service
We used this firm to assist with the short term let license application in Scotland. I received poor service, a bad, and as I feel, intimidating attitude, and the whole process of dealing with them caused more stress than if I’d have just lodged the application myself. The public persona of this firm as seen at trade sector roadshows, and on webinars, is a million miles away from the service given when you’ve engaged them.
Nicola · 5 August 2023
★★★★★ 3/5
TrustpilotLook carefully at the reviews
Before using Gilson Gray, look carefully at the reviews. Half one star, half 5 stars. Odd. This was exactly my experience..... The first part of my (protracted) property sale was abysmal due to many reasons already given in other reviews. The second part was completely different (different personnel) with good communication and expertise from the excellent Joanne - a huge asset to that Company. It seems it could be a lottery.
John · 13 November 2023
★★★★★ 5/5
TrustpilotI cannot recommend this company enough
I cannot recommend this company enough. I worked with Sally who went beyond the call of her role in getting a sale across the line despite very difficult circumstances.
BRAND · 1 June 2023
★★★★★ 1/5
TrustpilotYou are messing my son around BIGTIME…
You are messing my son around BIGTIME get his case sorted NOW.. it's been going on since January 2024.. No chains involved this is taking the P**S
David · 6 July 2024
Agent replied · 23 October 2024
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
★★★★★ 1/5
TrustpilotI changed the solicitors for home…
I changed the solicitors for home property lawyers. in October . Because they got a good review. I needed to finish the deed of variation on my sale . But what I didn't know is that they will be Gilson Gray . Since the company took over my case,and a woman called May left . They dont answer simple questions about how long it takes and what is left to do. When I gave it to the company I told them to ask everything from the old solicitor. It was in october. Of course I wrote this dawn in an email I just got a letter. I need my permission to get everything from my lawyer and it cost 100 pounds + vat In February ????? 4 month later the old solicitor papers are still not with them ? They do not communicate with me . I called them up but the woman dealing with my case was not available. I asked the woman I was talking to to send me an email about what is going on. I don't get anything . The women said they dealt with enquiries which my buyer solicitor asked. What was left to do with my knowledge was that nothing else left just the deed of variation . Do not go with them if possible . My house has been selling for over a year. with them since october but they not communicate with me at all. Not talking about i dealing with the 5 th person if not the sixth one in 5 month. they changing my solicitor every 3 weeks.
Ildikó · 15 February 2023
★★★★★ 1/5
TrustpilotWe are currently at the top of a chain…
We are currently at the top of a chain of four and a sale was agreed back in aug/sept. All of the top three solicitors are on top of their game and it is Gilson Gray that are currently holding up everyone’s sale. A search was requested back in October 22 and apparently only just managed to sort Jan 23. No matter how many times the 2nd buyers’ solicitor sends answers with Gilson Gray’s requests they come back with the same questions. DO YOU NOT READ YOUR EMAILS GILSON GRAY. Totally incompetent, do not use
Dawn · 30 January 2023
★★★★★ 5/5
TrustpilotJoanne Smith has been fantastic to deal…
Joanne Smith has been fantastic to deal with, speedy and prompt throughout. Would highly recommend and look forwards to our next mutual case.RegardsStewart
Stewart · 13 October 2023
★★★★★ 5/5
TrustpilotGilson Gray Dundee
Kerri, at Gilson Gray, Dundee, dealt with all the legalities of my purchase, including dealing with a potential problem professionally and efficiently. She provided timely updates and answered any queries very quickly. Highly recommended 👍
David · 23 May 2025
★★★★★ 5/5
TrustpilotSally Mcbride worked above and beyond…
Sally Mcbride worked above and beyond with our house sale and purchase. Her communication and availability to talk was exemplary. I cannot fault the efforts they went too. Many thanks for a job well done Paul and Dionne
Paul · 23 October 2023
Agent replied · 10 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, always kept in the loop.
Consumer · 20 February 2026
★★★★★ 4/5
TrustpilotSolicitor service as it should be.
Most helpful considering I was dealing with the house sale on behalf of my elderly mother and recently deceased step father. Understanding, patient but very professional making sure everything was above board, as it should be.
Charmaine · 28 November 2023
Agent replied · 10 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotHappy to recommend Gilson Gray
Having used home Property Lawyers successfully on a previous property I engaged them to deal with them for my Mother's property. The company became part of the Gilson Gray Group, however the transition was fairly smooth and didn't affect the sale of the property.Heather dealt with the case very professionally and was always on hand to answer any questions. The sale went through eventually, after a few delays on the buyers solicitors part.I'm happy to recommend Gilson Gray.
Brian · 24 February 2023
★★★★★ 1/5
TrustpilotPoor service
Poor service, little to no communication and are slow to deal with counterparts and Agents (Chasing weekly is needed)
Ash · 8 October 2024
Agent replied · 23 October 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotNorth Berwick Firm
Gilson Gray in North Berwick were incredible, especially Cheryl and Alison! Their service was personal, attentive and informative. Made the entire process very easy to understand and relayed information to us with the utmost clarity. Brilliant firm!
Alex · 3 May 2022
★★★★★ 5/5
TrustpilotCan’t thank Barry enough
Can’t thank Barry enough. Pushed and pushed for me to be in house asap after a few complications and always kept me up to date and answered any questions
Callum · 22 February 2023
★★★★★ 5/5
TrustpilotExcellent service throughout the entire…
Excellent service throughout the entire process. Lisa and her team where always on hand to answers queries and completion day went about as smoothly as possible. Great job!
Dave · 24 February 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, made our house move as stress free as possible
Craig · 23 December 2025
★★★★★ 5/5
TrustpilotGilson Gray
Gilson Gray represented us on both sale and purchase of our new property. Considering the complexity and the chain we were in, everything went really well. I would definitely recommend them.
Bash · 10 January 2024
Agent replied · 10 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 1/5
TrustpilotI have formally complained and still…
I have formally complained and still been ignored. Like all of the other reviews DO NOT USE THIS COMPANY.
Sara · 12 August 2024
Agent replied · 23 October 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
★★★★★ 5/5
TrustpilotJo and the team were fantastic
Jo and the team were fantastic! Quick to respond to emails/phone calls and answered all our questions. Professional and polite throughout and made our house purchase and sale much easier. Thank you!
H.Skilly · 21 November 2023
Agent replied · 10 June 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
★★★★★ 5/5
TrustpilotWould recommend - Thanks!!
We recently bought and sold using Gilson Gray and were very happy with the service. We had great communication and were kept updated. A special thanks to Jo Smith who was our main point of contact, but I would also like to thank the rest of her team for ensuring everything was covered during any absence periods. I would definitely recommend Gilson Gray and use again in the future.
Zoe · 2 June 2023
★★★★★ 1/5
TrustpilotThey were acting on behalf of the…
They were acting on behalf of the person buying my property. Due to their incompetence I have lost way over £1,000 and been stressed out of my mind due to this so called professional firm of solicitors. I would never use this useless company on any level. I took the case to the Scottish Legal Complaints Service in Scotland, the firm offered £100 in compensation as an alternative to mediation. I turned it down, as it clearly laughable! They've ignored further correspondence from the SLCC, which to me says everything about their disregard for the system! I would say definitely GO ELSEWHERE, there are other good solicitors out there!
L · 13 April 2022
★★★★★ 2/5
TrustpilotDad's estate
Gilson Gray dealt with my father's estate. I started with Baillie Shepherd and GG took over soon after my dad went into hospital.We were asked for numerous things, bank details being one. My dad's will stated it was half to me and a 1/4 to each of my daughter's.My dad died in July and everything went downhill. We put his house up for sale and this should have been finalised 7th Jan. We were called into the office to say sale won't be finalised as there were myself and daughters. They needed to give bank details. My buyer paid her money on the 14th and took possession of the keys on the 15th Jan. I was under the impression the money would be in our banks the following week.It wasn't until the 11th Feb we received our money.I wouldn't recommend this company to anyone Lorraine Rae
Lorraine · 20 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
