Trusted Agent profile · Dundee
★★★★★
419 reviews across 3 platforms
11 South Tay Street, Dundee, DD1 1NU
Gilson Gray LLP's office in Dundee, at 11 South Tay Street, is rated 3.2 out of 5 across 419 reviews on three platforms, including 46 Google reviews rated 3.8.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat work from Danielle and colleagues
Great work from Danielle Pullen and her colleagues helping me complete my first house purchase. Danielle explained everything clearly and responded very quickly to all communications and any questions or queries. Danielle and her colleagues were also very helpful in chasing up and pushing to get the purchase through when someone in the chain was delaying things.
5/5
TrustpilotExcellent property management experience
We just moved into our new apartment and our property agent was Gilson Gray. I must mention that the entire process was really smooth and was professionally handled by them. Our property manager, Nomsa took care of all the essential stuffs (from documentations to tenancy agreements) , and we were able to move in within 2 weeks. I would really recommend Gilson Gray for everyone else who are looking for new property.
5/5
TrustpilotHelpful and stress free
I went through Gilson Gray to let my flat. Nomsa was very helpful and responsive. The whole process was very quick and straightforward.
5/5
TrustpilotEverything was looked into properly and…
Everything was looked into properly and effort was great
5/5
GoogleCurrently renting from them since April and since then I can't fault them enough especially our senior property manager who's also made sure that we and many others have the help we need especially throughout the covid times.
Dear Adam, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
Googlefrom the house going up for sale to getting it sold within a week was exceptional great sevice from all the different teams we are all thankful
1/5
TrustpilotNot recomendet
Very good solicitors in my case deal with sale/purchase in no time completion done by 1pm very happy.Edit: Unfortunetly 4 days after complition I recieved email ... they make mistake in calculating estate agency costs so now I need to transfer 1.8k very unhappy about it it`s a shool boy error not recomended
5/5
TrustpilotPositive experience
I had Sophie Barratt as my solicitor and I couldn’t recommend her enough. She was quick in her responses and would always answer the phone. She got me over the finish line within a four month timescale and any correspondence was always clear and helpful. I would definitely recommend Gilson Gray and Sophie.
1/5
TrustpilotThe most horrific experience
The most horrific experience. They changed the case handler without letting me know. Poor communication, not answering emails. Never available. Does not return calls.
1/5
TrustpilotI am very disappointed with the level…
I am very disappointed with the level of customer service. I have waited weeks for emails to be answered. I was told almost two months ago we were almost ready to agree an exchange/completion date yet we haven’t. I am so disappointed and would not recommend this firm.
5/5
Trustpilotjoanne carlton, gilson gray
i’m an estate agent and was lucky enough to work with joanne carlton in a professional capacity as we shared a mutual client. i can honestly say she has been instrumental in making sure the transaction went through smoothly and i cannot praise her enough, highly reccomend!
1/5
TrustpilotYour solicitor will make or break your transaction
I see just a couple of names mentioned in the good reviews. Take note. All I will say is that a bad solicitor can, all on their own, ruin your chances of a successful completion. Do your research. Ask for recommendations. Choose well.
5/5
TrustpilotBRILLIANT
BRILLIANT. Fantastic...what was supposed to be stressful was put at ease and so straight forward by Joanne and her staff at a great firm.Recommend to all that are moving houses or premises. So good and stress free.Well done and thank you. 👍👍👍👍👍❤️
5/5
GoogleGreat at keeping you updated, very helpful and polite.
1/5
TrustpilotNot to be recommended - incompetent and no attention to detail
Not to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble every since. They are sadly incompetent, with no attention to detail and I would advise you stay away. If I could give a no star review then I would.
1/5
TrustpilotGilson Gray dealt with the sale of my…
Gilson Gray dealt with the sale of my parents house. Due to their incompetence and lack of correspondence this took months. The sale went through on 2nd March we received nothing till the end of May . My advice would be don't go there you will only end up highly stressed like we didRosemarie Ashwood
1/5
TrustpilotDon’t go near Gilson Gray if you want…
Don’t go near Gilson Gray if you want customer service and professional help. They seem committed to make your house purchase/sale as stressful as possible. It is almost like they enjoy bringing sales and purchases to the point of collapse.
2/5
TrustpilotVery slow at answering emails and returning phone calls.
Very slow at answering emails
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
TrustpilotProperty in Plymouth
I am currently buying a property in Plymouth, and sellers solicitor are Gilson Gray. My solicitor sent enquiry about month ago and they still didnt reply for outstanding questions. I see lots of reviews are not the best, they are not even replying on them.
5/5
GoogleVery efficient and explained everything thoroughly
1/5
TrustpilotI have enquired about two of their…
I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based on virtual tour.Horrible service not only for tenants but for landlords too.
5/5
TrustpilotExcellent Service
I just concluded on a property through Gilson Gray. I had the most wonderful experience and cannot say enough about Debbie McCathie and the team there. Professional, knowledgeable, considerate and definitely a 5 star experience. She worked to a tight timeline during a very busy time and it was a very positive experience. Excellent communication every step of the way!
5/5
GoogleGreat service provided. Staff are always very professional and knowledgeable. would thoroughly recommend!
5/5
GoogleVer polite and helpful people. I felt very elated.
Dear Mohammad, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gilson Gray LLP's Dundee office has 419 reviews across three platforms: 46 on Google, 1 on Yell, 372 on Trustpilot (across the whole business).
Gilson Gray LLP Dundee is rated 3.2 out of 5 across all 419 reviews, and 3.8 out of 5 on Google from 46 reviews.
Gilson Gray LLP Dundee, 11 South Tay Street, Dundee, DD1 1NU.
