Trusted Agent profile · Dundee
★★★★★
419 reviews across 3 platforms
11 South Tay Street, Dundee, DD1 1NU
Gilson Gray LLP's office in Dundee, at 11 South Tay Street, is rated 3.2 out of 5 across 419 reviews on three platforms, including 46 Google reviews rated 3.8.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
5/5
TrustpilotA really excellent Experience
I dealt with Lisa England and have to say her professionalism, support, fluid communication, experience and efficiency were second to none. I was updated every step of the way with clarity and transparency. An excellent five star experence.
4/5
TrustpilotGuided me throughout selling my house…
Guided me throughout selling my house and explained things in detail so I could understand. Very responsive and reactive in dealing with concerns or issues.
Thank you, Amy, for your kind feedback. We’re pleased to hear that you felt well guided throughout your house sale and that everything was explained clearly along the way. It’s great to know that any questions or concerns were also dealt with promptly. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
1/5
TrustpilotDon’t trust them
Was recommended them through miller home. When they phoned up the woman clearly stated that because they worked closely with Miller they would be able to offer it at a discount. Well I almost proceed but on a whim went onto a conveyancing comparison site and I was given another quote by Gilson Grey but this one was £600 cheaper. These people will say anything to get your money so I wouldn’t trust them
1/5
TrustpilotAvoid dealing with this firm
I am in the process of buying a property and the seller is using Gilson and Gray. My conveyancing firm is fine but we/they have been meet by nothing but issues with this firm. There is zero communication, huge unnecessary delays and a general lack of responsibility. I will be lucky if my own chain does not collapse as a result of their inability to respond to emails. I have now had to get to the unfortunate point of threatening to pull out if we do not get a response (I'm 4 months in, coming up to 5, zero chain, and basic queries are still awaiting an answer)
5/5
GoogleOutstanding high quality service provided by Gilson Gray Estate Agency Team in Dundee. From our initial meeting with Morgan to value our home we were immediately impressed by his extensive in depth knowledge re the current market. He provided us with valuable, detailed information, listened to our concerns and reassured us we should obtain a positive sale. He provided a very personal approach and kept us informed every step of the way promptly and efficiently. His effort and dedication in obtaining the very best offer for our property was exemplary and we are delighted with the figure achieved. Morgan went above and beyond to exceed our expectations and we can’t thank him enough. Also thanks to Andrew for the fantastic photographs of our house . Exceptional service throughout, we highly recommend this Company. We must add this amazing offer was made on the first day of viewing! Many, many thanks
1/5
TrustpilotGilson Gray Conveyancing - Do not use!
Do not use Gilson Gray for Conveyancing! If I could give them zero stars I would do. Initially was ok, but as soon as our case was passed to the actual conveyancer (Afsha Kanwal) things went quickly down hill. I was unable to to get any communications with them for weeks. If you call it goes straight to voicemail. The voicemail is full, so you cannot leave a message. I had zero responses to all emails (despite an auto reply telling me I'd get a response within 48 hours). I tried the main reception number, multiple times, who told me that we get Afsha to call me back. Never happened. I tried to escalate to her manager who also never called me back.In the end I was forced to find a different solicitor company and so glad I did. My new ones issued the contract pack to my buyer in 24 hours. This after weeks of nothing from Gilson Grey.
1/5
TrustpilotDO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! We have just been through an extremely stressful time due to this firm being non contactable. My husband and I have just bought our first home and Gilson Gray were representing our seller who held up this sale for around 2 months. They lost documents and sent letters to the incorrect address several times despite my conveyancer giving them the correct address several times. The seller was so upset that she couldn't get a response that we had several tearful phone conversations, it was just awful! One good thing I will say about this company is Helen Hurst, once my solicitor and the seller started kicking up a fuss Helen took over from Marie and Thomas and got the job done. Thank you Helen the single good thing about this firm!
5/5
TrustpilotHouse move to Scotland
The professionalism and precision in our dealings with our contact were very much appreciated, as well as prompt responses and clear advice.
Thank you for your kind feedback. We’re delighted to hear that you appreciated the professional service, prompt communication and clear advice you received throughout your move to Scotland. Thank you for choosing Gilson Gray, and we wish you all the best in your new home! Best wishes, Gilson Gray
5/5
GoogleAn excellent experience selling my property through Gilson Gray. Everything was clearly laid out and the staff handling the viewings were fantastic. The fact they took bookings throughout the weekend was a huge help.
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback to our team.
5/5
GoogleProfessional, fantastic service and support from day one to the sale of the property. We had no idea where to start and the Gilson Gray team took over and kept us informed and up to date every step of the way. Our property went under offer after just 3 weeks on the market and we are so happy to have worked with such a lovely professional team. Thanks to Ben and everyone involved throughout the process.
5/5
Trustpilot5/5 stars
We had a really good experience with Gilson Gray, whilst moving into our new build home in Dumfries. Their service and efficiency was first class. Caitlin was our solicitor and point of contact throughout, and she was fantastic. Thoroughly recommend.
5/5
TrustpilotFriendly, professional, prompt, thorough, helpful
Friendly, professional, prompt, thorough, helpful - everything you would want and expect from solicitors helping you through an important legal process.
Thank you, Ed, for your thoughtful feedback and recommendation. We’re so pleased to hear that you received a friendly, professional and responsive service throughout each stage of the process. Providing clear and thorough support is incredibly important to us, so it’s great to know you had such a positive experience with the team. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
5/5
TrustpilotMy partner and I had a fantastic…
My partner and I had a fantastic experience dealing with Deborah Bonner whilst selling our flat in Aberdeen. She was extremely organised, knowledgeable and helpful throughout the process, which helped sell our property in good time and with a good offer. We would highly recommend using Gilson Gray. Thanks Deborah and team!
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service. Rachel was amazing
Thank you for your kind feedback. We’re delighted to hear you had a great experience and will be sure to pass your comments on to Rachel. Regards Gilson Gray LLP
5/5
TrustpilotVery professional service from Gilson…
Very professional service from Gilson Gray during a very difficult and stressful house sale.
Thank you, Graham, for your kind feedback and recommendation. We’re so pleased to hear that Alana’s support helped you through what was a particularly difficult and stressful house sale. Keeping our clients informed and reassured throughout is incredibly important to us. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
5/5
TrustpilotGreat communication!
Gilson Gray looked after my house sale and ensured everything ran smoothly from start to finish. Their customer service was excellent and communication was great. Jehnnaie kept me informed and updated throughout the whole process which was much appreciated as this was my first experience of selling a house.
4/5
TrustpilotFirst Time Buyer Review
I recently used Gilson Gray for my property purchase and overall had a good experience. The team were professional, helpful, and guided me through the process clearly, especially as a first-time buyer.
Hi Kyle, our clients are at the heart of everything we do, and we are thrilled to hear you had a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotMoving house
Marika Stucley-Lucas was very professional, friendly and attentive to our needs. She has a very friendly approach and guided us through the stress moving house. We were informed at every stage from start to completion. It was a pleasure to deal with her.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotSally McBride - property sale
Sally McBride dealt with the sale of our late mother’s property.
Thank you for taking the time to share your experience and recommendation. We’re so pleased to hear that Sally’s knowledge, professionalism and supportive approach helped make the sale of your late mother’s property as straightforward as possible during what can be a difficult time. We really appreciate your kind words and for placing your trust in Gilson Gray. Best wishes, Gilson Gray
5/5
TrustpilotHouse sale and purchase
The team at Gilson Gray were fantastic in supporting us during our house sale and purchase. The team consisting of Tracy McAlpine, Sasha Prentice, Ifrah Chaudhary and Dougal Sands were great.
1/5
TrustpilotWhy not add stress to your home purchase?
Our buyer was unfortunate to Cristina Resende from Gilson Gray as their conveyancer. I have dealt with a few solicitors before but this experience was nothing short of a nightmare. Our solicitor has had to continuously chase her for information and updates. We had a chain of 6 ready to exchange contracts and on the agreed day, Cristina was asking about asbestos... The result: the chain lost confidence and broke. Luckily we didn't miss out on the house we wanted to buy, just....My advice is to run as fast as you can from Gilson Gray and save yourself and the people in your chain a lot of trouble and sleepless nights.
5/5
TrustpilotVery helpful and knowledgeable dealt…
Very helpful and knowledgeable dealt with problems quickly and without fuss.
Thank you, Mike, for your kind feedback. We’re pleased to hear that you found our team helpful and knowledgeable, and that any issues were resolved quickly and efficiently. Thank you for choosing Gilson Gray. Best wishes, Gilson Gray
1/5
TrustpilotKeep removing my reviews and il keep coming back!
Just had my review from my horrendous experience in November 2025 removed again for the second time! Apparently because I named employees, however, read through the positive reviews that name employees and low and behold they are allowed! Any excuse to remove a poor review from a very badly operated firm. Lincoln branch. AVOID AT ALL COSTS!!
1/5
GoogleTry getting hold off because had not hot water did not answer all call me back keeped trying but no luck says there open but no one is answering the phones
Thank you for your feedback. We are sorry to hear that you were unable to get in touch with a member of our team for assistance over the Bank Holiday weekend. All tenants are provided with details to access our FixFlo platform for logging any issues such as having no hot water, which we can see was done and an engineer call was received to discuss the problem. Please reach out if you still require assistance from our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gilson Gray LLP's Dundee office has 419 reviews across three platforms: 46 on Google, 1 on Yell, 372 on Trustpilot (across the whole business).
Gilson Gray LLP Dundee is rated 3.2 out of 5 across all 419 reviews, and 3.8 out of 5 on Google from 46 reviews.
Gilson Gray LLP Dundee, 11 South Tay Street, Dundee, DD1 1NU.
